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I renewed my My-Faves contract with T-Mobile back in November 2007 and sent in all of the paper work to TLC Marketing and that has been the end of it. I have contacted T-Mobile monthly as well as TLC and have only been thrown back and forth. The only information that I have received is that I do qualify but I have not gotten a booking request form from anybody. It is now October and nothing. I am strongly considering leaving T-Mobile after my contract is up for do to their contract violation.
lets sue. violation of contract. I can't even get ahold of anyone. does anyone have their number? all I get is what seems to be a fax line.
I haven't heard back from those pukes either! What a scam!
I am also having the same problem. We are trying to fly the end of December and no one has been getting back to us. We sent in the booking request forms in August! Anyone have other phone numbers to call? This is ridiculous, we have a military schedule we are trying to work with so we need to know (which is why we sent in the request forms so early)! Any help anyone has would be appreciated!
Same story here. If I don't here back today, I am contacting my attorney. This is just simply ridiculous. We should get together and file a class action.
I am having the same exact problem! I sent in my booking request form and was told I would be contacted at the end of October. The t-mobile web site says you will be contacted no later than 60 days prior to your first requested departure date. That date has come and gone (Oct 27) and I still have not heard a thing. I've called EVERYDAY and left messages and have not heard anything. I've called the t-mobile concierge number and they tell me all they can do is send them a message. I'm getting really frustrated from all of the run around. We've had this trip planned for a long time. I have a companion flight I'd be purchasing as well and the prices are just going up and up and the days go by. Do we have a case? Does anyone know any success stories or are they all horror stories like these.
Just let the dates you requested elapse. Then, get the competitive rates from different airlines and SUE, BABY, SUE!
Small claims court is great. Odds are you will win, and when you do, you can get your satisfaction of having free wireless service for a loooooong time.
Isn't America great!
After almost giving up on the free flight offer due to ridiculously impossible booking guidelines and thinking the whole deal was a scam, I received an e-mail from T-Mobile reminding me to submit my booking request form, together with an FAQ sheet and T-Mobile concierge contact number. I called that number and found them quite helpful, so I filled out our forms and sent them off to TLC Marketing, P. O. Box 450, Hudson, MA by certified mail. It is now a week since I sent the certified letter and have been tracking it every day. The status by the postal service in Hudson, MA shows that the letter was attempted to be delivered and a notice left. So far, nobody has signed for it (they obviously aren't even checking the post office box). I called T-Mobile to ask them for a telephone number for TLC. The said the only thing they can do is send an e-mail. That was 3 days ago. No response. I went on TLC's website, found an e-mail address, sent them an e-mail with my complaints and my e-mail came back as undeliverable. I called their number but could only leave my story on a general voice mail. Then I go on-line and see stories from others with similar complaints and now am convinced again that I will never see our free flights. I am soooo angry and disgusted.
I am going through the same thing right now. TLC marketing has told me that they will contact me but nobody ever contacts me. TLC marketing is a scam and their customer service is horrible!