T-Mobile USA review: Metro PCS scam West Tennessee and North Monroe street (Paul/Kevin – gm) Tallahassee, FL

My experience at the Metro by T-Mobile location on North Monroe Street in Tallahassee, Florida was extremely concerning.

After being sold a defective phone at another location, I was directed here by an employee named Paul to speak with the store manager, Kevin.

During my visit, Kevin, who identified himself as the GM, sold me what he described as his personal or “old” phone for approximately $140 and stated that the transaction had “nothing to do with Metro.” I was told the device was sold “as-is.”

I made it clear that if I wanted to purchase a personal phone, I could have simply gone through Facebook Marketplace. I came into a Metro by T-Mobile store expecting a legitimate retail transaction, not a personal sale from an employee.

I was also told that refunds were not allowed because this was considered an “upgrade,” but again, the original phone I purchased was defective from the beginning.

No receipt was provided for this transaction either.

The device I was sold has also had performance issues, and I am now out a significant amount of money with no proper resolution.

I have since moved my service to T-Mobile, where the level of professionalism was completely different.

At this point, I am requesting a full refund of all money paid, including the cost of both devices, all fees, and my monthly service charges.

I have proof of payment through my bank records and expect Metro by T-Mobile corporate to contact me directly to resolve this matter.

This situation is unacceptable and requires immediate attention.

I had a very disappointing experience at the Metro by T-Mobile location on West Tennessee Street in Tallahassee, Florida.

I was assisted by an employee named Paul, who sold me a phone that was defective immediately upon use. The device was extremely slow and unresponsive from the start. When I returned the next day requesting a refund, I was told refunds were not allowed.

During that interaction, Paul asked if I would be interested in purchasing one of his “old” phones and then directed me to the North Monroe Street location to speak with the manager.

I was also told that because this was considered an “upgrade,” refunds were not allowed under Metro policy. However, the phone I purchased did not work properly from the beginning, and that policy should not apply to a defective product.

Additionally, I was not provided with a receipt for this transaction.

As a result of this experience, I have since moved my service to T-Mobile, where I received professional and proper service.

At this point, I am requesting a full refund of all money paid, including the cost of the defective device, all activation fees, and the monthly service charges that I paid, since I was unable to properly use the device.

I have proof of payment through my bank records and expect Metro by T-Mobile corporate to contact me directly to resolve this matter.

This experience was unacceptable and needs immediate attention.