The complaint has been investigated and
resolved to the customer's satisfactionResolved T-Mobile — sidekick outage, no resolution, shoddy cs, $200 cancellation fee, refusal to speak to supervisors.
resolved to the customer's satisfaction
Ok just quickly posted this on their forums:
I am at wits end at this point. I will be posting negative reviews on every review site I can find. I will also be discouraging any and all friends/family from joining t-mobile.
I have been a loyal customer for 6 years. I have a near flawless record with this company. And i'm being treated worse than a potential new customer.
I have no contacts. My sidekick has been virtually unusuable for almost a week. No resolution is in sight. I have lost the ability to contact anyone, by no fault of my own. I am not getting the service I am paying for. My time has been wasted. I have had to clock out of work to talk to csrs, wasting time and money. Yet I am expected to throw money at tmobile for service I am not receiving. I have no way to contact my so who is on the otherside of the country for an entire month for work. I could not contact my friend to wish them a "happy birthday" on their birthday monday. And another on tuesday. I can not email clients. I could not contact my manager to let her know I would be late in to work because of car issues.
(Fudged a little, obviously)
And yet i'm being compensated $35? Oh, sure. Thirty-five dollars totally makes up for loss of social and work life. You're right. And yes, a snotty attitude from a csr when I call to speak to a supervisor is totally in order, you're right yet again. When the same csr refuses to let me speak to a supervisor, then informs me you already provided me with $70 worth of refunds, I should be clicking my heels in joy, not even mentioning that the first half of that refund was a courtesy credit because someone on your end submitted a refund form twice for something that wasn't even my fault and has nothing to do with the sidekick outage in the first place. This is what you expect?
Let me tell you what I expect, tmobile. I expect a phone that works. I pay my bill on time, and I therefore expect to get the services I am paying for. I expect that when services can not be fufilled, alternative options be explored. When these options have been exhausted, I expect to be released from a contract that you, tmobile, are not withholding without charging me etfs. I have absolutely no problem paying for the service in which I did use. I think that is perfectly fair. I have suggested this, but the csr I spoke with refused to let me speak with a supervisor.
Steph (1:35 pm):
I am failling to see how this is fair. I am also failling to understand why I am expected to withold my end of the service agreement when you, tmobile, are not upholding your end of the bargain. I am paying for services. But I am not getting the services for which I have paid.
T-mobile, I was happy with your services for the past 6 years. Despite the phones I had to send back multiple times because they would not work, despite billing errors and other minor outtages. I took it. I stuck with ya'll. You have had excellent customer service. I, having experience as a csr in my life, have been nothing but kind and patient with your reps. Now I am being treated like someone who just walked in the door. I am appalled by the shoddy service, tmobile. Tenure means nothing to you.
As I stated, I will be posting my experience and my opinions on every website I can access. People need to know. I sincerely hope a $200 cancellation fee is worth it to you.
Best regards, stephanie
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