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Synchrony Bank

Synchrony Bank review: Credit card

R
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12:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

This is the WORST bank to deal with in regard to their credit card.

The day after we opened it we had fraud on the account, and I had to call them.

I had to escalate the issue 4 times to get a manager and get it resolved.

The week after we used the card and had to go thru several calls to validate the CVC code.

NOW, they froze the account yet again for some unknown reason and sent me a link to take a face video and pictures of my state issued ID card. Their software is obviously flawed because the videos I took were clear and clean however it wouldn't recognize them, and I received a message stating that I would be receiving a letter in 7-10 days. I called and spoke with a manager named Lynn who was no help at all, and I told her to close my account because their customer service absolutely sucks, and I am not going thru this every week just to use their card. It's not worth the trouble at all. If you are thinking about opening a credit card account, I would advise you to think again.

Desired outcome: I would like to speak with the CEO and CFO. I will also be filing a formal complaint with the Federal Trade Commission.

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  1. Synchrony Bank Contacts

  2. Synchrony Bank phone numbers
    +1 (866) 419-4096
    +1 (866) 419-4096
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    Customer Service
    +1 (866) 893-7864
    +1 (866) 893-7864
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    CareCredit
    +1 (800) 677-0718
    +1 (800) 677-0718
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    CareCredit, Open An Account
    +1 (866) 226-5638
    +1 (866) 226-5638
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    Savings Products
    +1 (800) 333-1082
    +1 (800) 333-1082
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    Small-Medium Sized Businesses
    +1 (866) 838-0655
    +1 (866) 838-0655
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    Prospective Business Partners
    +1 (800) 859-9975
    +1 (800) 859-9975
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    Healthcare Providers
    +1 (800) 300-3046
    +1 (800) 300-3046
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    Healthcare Providers, Prospective Partners
    +1 (855) 875-1850
    +1 (855) 875-1850
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    Digital Help Desk
    More phone numbers
  3. Synchrony Bank emails
  4. Synchrony Bank address
    950 Forrer Blvd, Dayton, Ohio, 45420, United States
  5. Synchrony Bank social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 11, 2025
  7. View all Synchrony Bank contacts
Synchrony Bank Category
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