I work at supercuts and I am a great hairdresser as well as my coworkers so all you can kiss my *ss~!!!
i have my hair cut once a month and i dont have any thing different any of them months.
its a simple cut and i have been going there now for over a year. within that time i have seen hairdressers come and go at least 8-10 people have come and gone.
i went in last month for my usual to find 3 new staff in there, none of them was cutting hair, and i still had to wait 10 minutes. when i did get in the chair and was happy to pay £16.50 for a wash and cut, i was then told i couldn't have my usual grade one on the sides as none of them could do this!!
i then settled for a grade 2 at the price of £11.50 as they couldn't do this grade 1 still thinking i was going to get my hair washed too, oh no i paid for a hair cut that would of cost £11.50 without a wash and still didnt get what i wanted anyway.
how can they get away this rubbish service and still charge the prices that they are.
I took my 13 month old son to the Supercuts in Kansas City on North Oak last week for his very first haircut. My son if biracial and had very pretty big curls! I went in and from the beginning this woman had an attitude, I should have just left then. So we sit down and I have my son in my lap and I tell her I barely want anything taken off of the ends I just want it evened out. So she asks my what size guard I want to use, so me being a first time mom, never having had a boys hair cut before, tell her that I don't know how the guards work, I don't know what size to use, but that I barely want the ends taken off. So she pulls out the clippers and with the first bzzz I started to cry. She cut my baby's big curly hair all the way to the scalp, I started to cry and told her she was an idiot and that i told her I barely wanted any off. He has bald spots!! And it so uneven! She was not apologetic and was very rude, she finished and he had patches and bald spots and it looked like he had mange! So I go to leave, in tears mind you, and she says that will be 10 dollars. I told her there was no way I was paying for this and I asked for a supervisors number or when one would be in. She said she had no number and there was no corporate number as well. The next day I call back and I get the same lady and she again refuses to give me a manager, so I find the corporate number and they offer me a giftcard! Then I finally get in touch with a manager and they ask me to come fill out a formal complaint because they had had complaints about her before and were trying to get her fired. They asked me to bring my son so they could see how she butchered it. So tomorrow I'm taking him in and taking in before pictures as well. I took him somewhere else to see if they could fix it and they evened it as much as could be done, but it seems I will have to have all his hair shaved.
Supercuts has a revised pricing system which charges $3 extra if you request a certain hair stylist. Seems to me to be backwards. A customer who requests a certain stylist may have to wait longer than a walk-in. If Supercuts wants repeat customers and a customer gets comfortable with a certain stylist, they should not charge extra; probably would be better off giving a discount to return customers.
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815 E 11th St
Reedley, CA 93654
About 12:30PM, I walked into the Reedley Supercuts where I've been going to since it opened (about 5 years now). I signed in and sat down. There were two customers ahead of me. Once it was my turn the gal who was cutting hair informed me that there was no one to cut my hair. I had already waited 30 minutes and I asked her if she could cut my hair. She said, "No". So I said nevermind and I left the store.
A short time later I called the store and asked the manager why I could not get my hair cut after the long wait. The manager said that she was refusing service to me because I had been rude to her before. I told her that I had recalled a poor experience with her (2-3 years prior) and that I was only addressing my problem hair cut.
I don't think this is right that I would be kept there for so long only to have management tell me that they would not serve me. As a long time customer I'm confused as why I can't get my hair cut there any more.
I went to a SuperCuts out here in Vegas and A employee took my 6 year old daughter back to shampoo her hair. As she walked her back, my daughter asked if she could have a towel for her neck. The employee proceeded to argue with my 6 year old. She told her she could not have one, "Something about suction." I said please. She then looked at my daughter and said, "I'll give you one so I don't have to argue with you!!!" Then she kept yelling at her because she was sliding. After I said something rude to her' she proceeded to turn the water all the way to hot and daughter started to cry out she was einb burnt. I grabbed her and told the employee that I was going to report her. When I did the area supervisor told me that she was taking her employees side. That the employee did nothing wrong and I was wrong for threatening to get her fired. NOT BRING YOUR CHILDREN TO SUPERCUTS!!! THEY HATE KIDS!!!
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