We had the worst experience staying at super 8 Lethbridge in Alberta, Canada. We arrived on June 21, checked out June 23. We stayed in room 301, which was a pet room. We had a dog. When we entered the room for the first time, we noticed RIGHT away, there was stains on the carpet. we stayed our two nights, and checked out. After a couple of hours, they phoned, missed the call, never left a message or attempted to call back. I got a hold of them and they stated that the dog made a pet stain on the carpet and our credit card was charged for a cleaning fee. However, they did not have permission or approval or talked to the cardholder to place these charges. I have been on the phone and computer constantly trying to talk to a manager who never seems to be working or doesn't come to the phone.
I am beyond upset at how this matter is being handled. When we checked out, they were't even going to charge for a pet. Being the honest person I am, spoke up and said there was a dog. so she put through another charge. Then the hotel comes back and calls me a liar, that those stains were from our dog (which by the way, the dog was in a kennel while we were gone, and never left a lone on the carpet ) and will not reverse the charges. I have never dealt with managers or supervisors so incapable of doing their actual job. House keeping is pretty much non existant. The closet door track had about an inch of dirt, behind the dresser where all the cords and outlets were was a horrendous amount of dust. and the carpets were disgusting, bathtub stained yellow. No one seems to be trying to resolve this issue. Super 8 is THE ABSOLUTE WORST MOTEL I have ever stayed in, in my life.