Menu
For Business Write a review File a complaint
ETN TuriStar Customer Service Phone, Email, Contacts

ETN TuriStar
Reviews and Complaints

etn.com.mx

Learn how the rating is calculated

1.0 1 Complaint
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

ETN TuriStar Complaints 1

ComplaintsBoard
V
11:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

ETN TuriStar Customer Service

On Monday 10-02-2020 My wife Lou Ann Daniels and I took the 10:00 AM ETN bus from San Miguel de Allende destination Guadalajara. Before the scheduled departure time I approached the driver with a friendly hello as I wanted to conform that his bus was going the Guadalajara, he mumbled something then glared at me in a very hostile manner at which point I walked away.

As my wife and I were boarding the driver ran up demanding that my small carry-on-bag which normally fits  under my passenger seat be stored in the baggage compartment under the bus. When I attempted to explain to him that the bag contained my disabled wife's  medicine and fragile items we purchased in San Miguel de Allende and that no other driver demanded I store my small carry-on in baggage  he became extremely hostile and took a combative stance.

We have enjoyed  using ETN in our travels throughout  Mexico for the last two decades and wish to continue however It is very disturbing  to encounter such a rude ETN employee as our small carry-on-bag was never a problem under my seat.

Witness Guadalupe Frank Statment:
I witnessed disgusting behavior from the driver who was unpleasant and agitated toward you and your wife who was in need of help due to her disabled situation. As a matter of fact, at one point while in the bus I asked your wife if she was OK. She said yes, "just a bit shaken by this situation", knowing that her medication was not allowed to be by her side during the trip. After that I returned to my seat and the driver approached me and said (still very agitated) "That man talked to me in a bad way. I'm just trying to do the right thing and that bag could move on the bus because it had small wheels."

My opinion is that even if the driver had a bad day but , he was very wrong to let his anger out on you. Particularly because you are an elderly couple and it was obvious that your wife was visibly ill. I think the driver should apologize to you and definitely should have taken all his into account. 

An important note is that the size of your carry-on was much smaller than most of the passenger bags on that bus.
I hope ETN will make an apology to you and somehow compensate you for this unpleasant situation.

Read full review of ETN TuriStar
Hide full review

Is ETN TuriStar Legit?

ETN TuriStar earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds ETN TuriStar to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, ETN TuriStar is known for their high standards and safety. If you're thinking about dealing with ETN TuriStar, it's wise to check how they handle complaints.

We found clear and detailed contact information for ETN TuriStar. The company provides a physical address, phone number, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

ETN TuriStar has claimed the domain name for etn.com.mx for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Etn.com.mx has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Etn.com.mx has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up ETN TuriStar and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

ETN TuriStar Reviews 0

Looks like ETN TuriStar has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent ETN TuriStar, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of ETN TuriStar complaint handling

ETN TuriStar reviews first appeared on Complaints Board on Feb 25, 2020. The latest review Customer Service was posted on Feb 25, 2020. ETN TuriStar has an average consumer rating of 1 stars from 1 reviews. ETN TuriStar has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. ETN TuriStar Contacts

  2. ETN TuriStar phone numbers
    +1 (800) 800-0386
    +1 (800) 800-0386
    Click up if you have successfully reached ETN TuriStar by calling +1 (800) 800-0386 phone number 0 0 users reported that they have successfully reached ETN TuriStar by calling +1 (800) 800-0386 phone number Click down if you have unsuccessfully reached ETN TuriStar by calling +1 (800) 800-0386 phone number 0 0 users reported that they have UNsuccessfully reached ETN TuriStar by calling +1 (800) 800-0386 phone number
  3. ETN TuriStar emails
  4. ETN TuriStar address
    Capital Reform, Paseo de la Reforma № 250, Tower A, 23 Floor, Colonia Juarez, the Mayor Cuauhtemoc, Mexico City, 06600, Mexico
  5. ETN TuriStar social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
  7. View all ETN TuriStar contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.