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Super 8
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Super 8 Complaints Summary

27 Resolved
544 Unresolved
Our verdict: If considering services from Super 8 with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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3:41 pm EST

Super 8 Super 8 by Wyndham Indianapolis South

Booked this hotel at the last minute due to work. Used my Wyndham points to reserve a King room. Crack Dealers all over the property, desk clerk was completely rude, went and looked at the room, there were to queen beds, no dead bolt lock, dirty used sheets and bathroom was trashed. When I said I can't stay in that room? They charged me for the night and canceled my booking. We will leave the light on? Super 8 is a Hell Hole now.

Claimed loss: 7500 pts and $125.00 security fee

Desired outcome: Return all my points and the 125.00 security fee

Confidential Information Hidden: This section contains confidential information visible to verified Super 8 representatives only. If you are affiliated with Super 8, please claim your business to access these details.

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7:16 am EST
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Staying in the Gadsden, Alabama for 2 nights, with 3 small Weiner dogs. We ended up staying for 1 night, I would not want my dogs staying there. Room was horrible, shower had no pressure, ceiling paint chips falling off the ceiling on to the bed where I was sleeping, cigarette ashes. on end table when moving the clock that did not work, door had a huge gap...

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6:05 pm EST
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On August 13, 2023 I called to book a room for November, I asked specifically for a room with a "roll in shower" as my son is a below the knee amputee. I was told the room did have a "roll in shower" so I booked the room. I called again on October 5, 2023 to verify the reservation and again asked about the "roll in shower" and again was told yes it did have...

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Is Super 8 legit?

Our verdict: Complaints Board's thorough examination reveals Super 8 as a legitimate entity with notable strengths. Despite a 4% resolution rate on customer complaints, which invites a closer look, Super 8 stands out for its commitment to quality and security. Clients considering Super 8 should delve into its customer service record to gauge compatibility with their expectations.

Super 8 earns 91% level of Trustworthiness

Perfect Trust Endorsement: Super 8 achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Super 8. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Super 8's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Super8.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Super 8 website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Super8.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

According to our analysis, Super 8 appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

We looked up Super 8 and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Super 8 has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 571 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Super 8. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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9:58 am EDT

Super 8 Cleanliness and language issue

Stayed from Augusta 25 to August 27 2023

Morning breakfast

Tables are unclean when person leaves the table, the next person that sit at that table, the table is not cleaned, no one on the floor to clean it.

Room are uncleaned, standards of cleaning is not very high, VERY POOR.

Also, there is an issue on language, they don't speak English (very hard to understand) or French (they can't even communicate if French.

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11:55 am EDT
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Super 8 The customer service/front desk

They rushed me to pay an hour and half early, they woke me up not at check out and also would open my door when I was staying over without notifying me and also because they would only judge and assumed I wasnt going to be a stay over but I was and have been there for a few weeks.. The staff also stole from me and falsely accused me of taking my personal property. I had a charging tower brand new and it was taken when they went into my room while I wasn't there. The hotel must meet quality assurance and respectfully inquire about payment and can't leave your door open if your staying while your gone. I never missed payment and also always had my utmost respect when paying for my room did not overstep my personal boundaries disturbing no ones personal belongings and property

Desired outcome: I want to receive a refund for my two week stay atleast or sick going to need to go through solano court system to file a smalll claims. 3rd though 20th1

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8:05 am EDT
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Myself and my boss Jeff Nelson went to Osage. IA on August 28th and August 29th. I Kelly Larson rented a room in my name on those dates and the Debit Card was in Jeff Nelson's name at the Osage, IA super 8 Motel. Two of our employees stayed and the morning after the first night I called to wake them up on Tuesday August 29th. When they did not answer there...

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9:54 am EDT
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Super 8 Staff financial

On the 9th of September I called the super 8 to book a room they told me that they didn't have any rooms available but the town over did so I booked one there Pontoon Beach. I asked if my card was going to be charged because I was paying with cash I was told no so when I got there I paid with cash and then they also charged my card. I spent the next day on the phone for about 3 hours and not one person out of the 10 people I talked to could refund me my money. I understand incidents happen but nobody is looking into this even after my 3-hour call yesterday I've called back today to just talk to the same group of people that know nothing. And then I'm also on a budget because I cannot work at the moment due to an accident so it is very frustrating that I was told I was not going to get charged and was charged twice and now I can't find anybody that knows how to do a refund.

Desired outcome: Educate your employees and refund me my money maybe some extra for the hardship.

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2:11 pm EDT
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August 17, 2023 to August 21, 2023 We stayed at Super 8 in Custer, SD. When we arrived, we got our key cards and went to our rooms, when we opened the door to our room the room smelled terrible of mold/smoke. We did go to the front desk and complained, and they gave us a different room... That room had a slight odor that I thought I could deal with...The...

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8:33 pm EDT
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Paid for reservation winter motel pay for reservation online. When I was on my 2nd day of staying there. I was just having another day of staying that should already paid for turns out there was a graduation issue that he had already booked the room for somebody else and I agreed peacefully to leave the room a day early. So they could have your reservation...

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4:09 pm EDT
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Super 8 Room/hotel unfit, unclean, unsafe

I booked and paid for a double queen room for 5 nights and for three guests. Our stay was from Sunday July 2, 2023 through Thursday July 6, 2023. We were charged and paid for the room prior to arriving. (Never again) We were in Lawrence for my mother's funeral.

When we arrived at the lobby to check in, we found we were in the middle of a woman screaming at the front desk staff while her elderly father was trying to calm her down. This went on for about 20 minutes. When we checked in it took long enough that we weren't sure they had our reservations, but they were eventually found. The front desk staff were friendly and helpful.

We were given a room next door to the screaming woman. Both she and her children began pounding on the wall we shared, while she was screaming non-stop in the background. After about 30 minutes, my daughter went down to the front desk and asked for a room change. They gave us a room on the other side of our original room, and we no longer shared a wall with the woman. However, she went out into the hall screaming for another 15 minutes. It should be noted that the original room had doorframe damage where wood had been carved out around the locks. It had been painted over, but it would have been easy to break into the room.

Having paid for 3 guests, neither room we were given had enough linens for even 1 guest. There were no bath towels, and the room was almost out of toilet paper. After everything we'd already been through after driving all day, we decided to request more linens and toilet paper on Monday July 3, 2023.

My daughter discovered when about to take a shower that there was dried blood all over the shower door and the bathroom doorknob. My daughter cleaned up the blood the best she could with one small alcohol wipe but had already touched the blood in multiple places before discovering it. She needed a shower in preparation of the funeral. We had to leave for the funeral, so we left a long note to the front desk complaining about the blood and the lack of towels and toilet paper, as well as explaining what the problem was to the manager. We were assured it would be taken care of while we were gone by the manager.

Due to the funeral and following family events, we didn't arrive back until in the evening. We found two bath towels and one roll of toilet paper. No cleaning of any kind had been done. This was the last straw. We have been trained in the medical field and are fully aware of the health risks of touching someone else's blood.

We were able to book The Oread hotel (a highly rated hotel in Lawrence) and they were able to check us in at 3:00 a.m. July 4th, 2023. While we were loading the luggage at that hour, we saw people lurking in the corners of the hotel, selling/buying drugs.

Nothing about this entire stay represented what we were led to believe we were buying when we booked the hotel. It was unhygienic, unsafe, unstable guests, drug dealing, and we learned that they rent to homeless people.

None of that was disclosed when we agreed to stay at this hotel.

We will be getting drug tests done to see if we contracted any diseases from the blood in the bathroom. Further action will be taken if these tests are positive. How is this hotel passing regulations?

I booked with the Super 8 based on its formerly good reputation. Nothing about this stay was even close to the experiences my parents used to have when they stayed in Super 8s. We are reasonable people, but I will never stay in a Super 8 again. I feel cheated out of the money I spent on this hotel that I had to prepay for. Buyer beware. False advertising.

Desired outcome: Please refund my entire stay. I prepaid $377.52 through Travelocity. Please reply to this complaint. Please notify the health department of the living conditions at this hotel. Thank you.

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9:27 pm EDT
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I found cockroaches in my room both nights stay I wasn’t sure about the first I found. The next day there were several. I found one in my bag. I am waiting for refund. My stay was June 23-25 I had to leave after one night stay but I expect full refund. Thank you for addressing this issue ASAP I AM going thru divorce every penny counts. Leann Earp [protected]

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6:26 pm EDT
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We went to check into our room on Friday June 16th at the Super 8 in New Stanton PA and we found bed bugs in both beds and then when we told the clerk he wanted us to try it any way. Would you want to sleep in a bed with bed bugs. When we refused and asked for a refund we were told by the clerk that he did not have the authority to charge or refund anyone...

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2:12 pm EDT
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Yes I recently stayed with super 8 in searcy Arkansas. I am disabled. I have a medical card bc of my brain cancer and my epilepsy. They said the room would have to be fumigated claiming it was smoked in. Which is a complete lie. I did roll a joint from the dispensary in my home town in Arkansas. I never once smoked inside. They just tried to run over me...

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12:25 pm EDT

Super 8 Super 8 Middletown, NY

If you want to stay at a place where the homeless regularly come into the lobby and serve themselves coffee, this is the place for you! I eventually gave my bagged breakfast to one of them. Turns out he was a regular. Staff can tell you stories of the homeless camping out on the roof with the police deciding to leave them alone, as well as the mentally ill dropping by.

And if you happen to choke on your coffee and cough while listening to the stories, be prepared for the same staffer to drop the story and give you a lecture about covering your mouth with your hand when you cough and her Covid bout, all for the benefit of not only you, but also for all the others in the lobby. If you appreciate such guidance, be sure to stay here, you'll love it.

Desired outcome: I would like this review posted on the Middletown Super 8 website. There are no reviews posted there. Give it a 2. Thanks!

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7:27 pm EDT
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Super 8 Hotel accommodations

I traveled to Clarksburg, WV for my son's AAU Basketball tournament. We only needed to stay one night, and the picture online looked nice but basic, but we did not need anything fancy. Well, when we arrived there was yellow tape for some reason blocking off the front parking lot but could get in the door to the front desk. The lady at the front desk had black eyes and her parents were in the lobby eating and feeding her baby like they lived there. They key machine did not work, and she tried almost a entire stack before she got two to register. She stated that it is outdated but the manger has not ordered a new one yet. We go to the room and the door handle was broken and took a few times to open as it was also sticking. It had the most awful Odor I had ever smelled. The bedsprings were nasty and worn down, the mattress and sheets were clean, but the bedspreads were all raggedy and worn. They had no cable, only had CBS, said it could not initial or whatever. The rolling chair was broken and stained and had white residue in the creases. The other chair was just nasty and never been cleaned. The entire outside looked like something from skid row but not what the picture had. We were there about 30minutes trying to decide what to do because it was so sketchy, when someone tried to come in and we kept saying someone is in here and they kept on and low and behold 3 not so clean, drug issue looking females came thru the door with a key! All they said was Oh we did not know someone was staying here and left the entire building, I watched them. So they have been given keys and the bathtub was burnt up and disgusting, they are letting addicts, and such use the room and I do not want to know for what trade if you have keys, so someone did not tell them they rented it this weekend. Most of the rooms were homeless people with children and so lots of commotion and trash as well as we looked in the room beside us when entering and it was full of garbage and someone came out with a kid in a stroller to do laundry the odor was ridiculous. The website needs taken down for this hotel or real pictures need to be shown when people are bringing kids there that's ridiculous. A repo man brought someone's license plate back and got his money right in front of the hotel, they also lived there who got repossessed.

Desired outcome: Complete refund and up to date website pictures of what it really looks like on the website

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1:24 am EDT
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Super 8 My stay at super 8 at 2000 beach street fort worth

Customer service was very rude there was no breakfast and our TV in the room is bust d. On topof that they made us pay a deposit fee when I showed them my dogs registration I'd for PTSD support. We paid 200 dollars for a broken TV dirty rooms. No service housekeeping at all. Blood all over the sheets from bed bugs. Is this how yal run super 8.. y god this is horrible and we can't go anywhere bc we paid 200 for a day and a half. I will never stay at super 8 again. I will be reporting this to the bbb. I sent a copy of my dogs registration card I'd. As well as broken TV and bed bugs on bed. 11

Desired outcome: The outcome is we just want our money back. Or get comp and stay at another super 8 a clean one. But would rather just get the money back. We could get almost a week for 200 dollars. I

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2:59 pm EDT
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Super 8 I would like a refund of $86.58

I checked in April 10, 2023 at 5am. I originally thought I would stay until April 11, 2023. After 3 hours I was notified of a family emergency. I checked out on April 10, 2023 at 8:30 am. That is a stay of 3 12 hours. I was charged for 2 days in the amount of $ 173.16. I am willing to pay for 1 full day of $86.58 but not for both days. THIS WAS NOT A RESERVATION I WAS A WALK IN! When I checked out I asked for a refund and explained the situation. I was told the manager would call me. No phone call. I went back the next day and was told the manager was gone for the day. Went back the next day and was told that the manager was out sick. I called yesterday and was told the manager will be out for the week. I cannot believe that there isn’t an assistant manager, district manager, or someone that can issue a refund. The manager’s name is Brenda if she even exists. HORRIBLE CUSTOMER SERVICE. This is a total ripoff. The man at the front desk is rude. He told me to call the police. This is no way to run a business. As I stated I would be happy to pay for 1 full day for a 3 hour stay, but to pay $ 173.16 for 3 hours is unacceptable.

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9:00 am EST
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Super 8 Super 8 in Mahwah NJ

My name is Shawn Shonts and I was staying at the Super 8 in Mahwah NJ, I came in last night and asked this guy that was walking down the hallway, Do you work here and he replied yeah but I'm off the clock. He was on his phone and said stupid mother [censored]ing people always asking questions, I went to the front desk and asked to have a managers name and number, this guy comes out of the office saying why that he is the boss, I replied i thought that was rude what you said and he said i can [censored]ing leave that he is kicking me out, I said what for and he said I'm calling the police and they will drag you out and was calling me the devil. The police arrived and he started getting mouthy with them and told them that i cant get my stuff out of my room. The Mahwah Police officer is filing a complaint as I am, I have a case number and I definitely wanting someone to contact me on this matter. I had 2 more nights that i paid for and he said he is not going to pay me back for them. If this is how Super 8 treats their guests i will never stay again. I am now in a different hotel. My Name is Shawn Shonts and my number is [protected]

Desired outcome: Would like for my stay to be refunded and this person to be talked to he said nothing will happen to him that he is the GM

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4:37 pm EST
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Super 8 Crime haven death trap

My first clue that something was wrong was when the desk clerk asked if I wanted to check out the room before she ran my card. Where to begin. The lot was practically empty. As I find my way to the room I notice a few of the rooms had busted out windows and a few more had busted out (and barely repaired) door frames. I get to my room and let myself in. Oh man. The door frame was like the others busted and barely repaired. The door was filthy and had all kinds of kick marks and what not like someone was fighting to keep it closed on a regular basis. There was graffiti on the doorframe, window and behind the busted TV. There was no chain on the door having been ripped out at some point. A note on the door said to use the deadbolt and not leave anything in the room. The deadbolt didn’t fit into the frame and was useless. I later noticed that the frame on the outside had very obvious signs that someone had shoved something in to open the regular door lock. So obviously the room was effectively unlocked. The room itself was as bare as could be. No shades on any of the light fixtures, 1 sheet and two tiny pillows on the bed, the TV had been vandalized and wasn’t working, no towels in the bathroom. Aside from a couple cheep dressers there was nothing else in the room. Basically anything even remotely worth stealing wasn’t there. The electrical outlet were obviously tampered with and were a potential danger. The room itself felt like it was in a basement even though it was on the top floor. The only good thing was that the water pressure seemed to be good and I didn’t notice any bugs.

Desired outcome: The place be shut down and demolished.

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2:49 am EST
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Super 8 Lost reservation (one week reservation)

I was going to stay one week at a motel on September 20 2022; even I arrived at the motel they lost the reservation! They still tried charging my card (thank God it didn't pull off 569.00 for a lost reservation. Still I'm upset because me and my wife look forward to our week vacation away from work! Not only did it cause is to separate it caused a lot of problems with is schedules. I've complained to a guy named Randy who introduced me to the manager (theresea)? Little did we know she didn't want to take care of me and my wife... She kept on blaming upper management and the computer system for it. I told her how devastating it was for them to lose it! They didn't care or have any remorse for us! And she's really not that friendly! My name is Mike Eisner and I'm not scared to say that I've read almost ruined because of they're computer system!

Desired outcome: What would be nice is after 4 months of no response( and I got responded to before New Year's finally)!!! Almost 4 months later... Would be a 1 night stay in a king sized bed room... That's it...

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