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Super 8
reviews & complaints
Super 8
reviews & complaints

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535 complaints
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Super 8 reviews & complaints

Super 8 complaints 535

Super 8 - Room charges

We stayed one night. From the beginning was a bad choice of motels. From walking in the front door most things needed to be fixed. Was overcharged on my bill. They told me they weee going to cancel reservation and redo. Now have been charged for 3 rooms. The manager keeps telling it was a past employee . I would just like my money back. Manager tries to help but is just not capable to figure it out. As we stayed there the past employer had a friend there and he tore around in the parking lot with a very loud pick up and then they would stand outside under our rooms and the smell of pot was very strong. So no sleep. Should have just stayed in our car.

Desired outcome: Reimbursement

This is the worst motel we have ever stayed in

Super 8 - Charges on credit card

Dec 08 CCI* Other Travel Tennus H....6043 $198.62 [protected], TX 75234 USA Purchased: Mon, Dec 6, 2021 Posted: Tue, Dec 7, 2021 Purchased By: TENNUS HERONEMUS Appears on statement...

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Super 8 - Super 8 motel on arsenal road in York, PA

I stayed in the Super 8 on Arsenal road in York, PA. this past Thursday Night and have never been so disgusted with a room in my life as I was with what I stayed in. No curtains. a Blanket over the...

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Super 8 - Not a fit room to stay in

I booked an overnight stay on December 19 to 20, 2021 at the Super 8 hotel in Plattsburgh New York through Priceline, We arrived at the hotel at 9:30 pm and proceeded to our room, we found it cold so turned up the heat, it never did warm up so at 3:00am decided to call the front desk to find out the phones did not work(not good if there was another kind of emergency) ! we walked down and the gentleman said yes the heating did work and we had to turn on the switch next to the ac (weird) but it did work. The next morning went to have a shower and the mold spores on the bottom of the shower curtain disgusting then looked around and there was mold throughout (scary) I think to save others from booking something like this, the hotel in question should be addressed and also to save name to a reputable hotel chain

Desired outcome: The said hotel to address the problems and for me a refund Thank you

Super 8 - Charged for smoking in a room

We stayed in Super 8, Paris Illinois. Checked in late Aug 31, 2021 and checked out the next moring @ 11am (Sept 1, 2021). We had business in the town and were out of the rooms for several hours before actually checking out.

After returning home I checked the credit card statement and found a cleaning charge for $150. I called the hotel for infromation about the charge and then requested it be removed. Was told that I a manager would return my call. Never received a call.
I call again on Sept 9. Manager of duty cursed me out and said they had found ashes in the room.
We don't smoke. Never have smoked. I put all trash in the trash can. I try to leave a room tidy.

Desired outcome: Reversal of $150. Appology from Manager for his behavior.

Super 8 - Never rec’d deposit back

I stayed with Super 8 in Chandler, Phoenix for 1 night only, on Aug 2nd. On that date, the front desk charged a refundable $100 deposit for damages and smoking in the room. The next day, I checked...

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Super 8 - Being charged 5 times for room! Told they would fall off... Nope

Stayed at Altoona PA Super 8. Presented my credit card to pay for our rooms. Front desk slid card NUMEROUS times and declared it was declined. Tried sons card, declined, tried my card, declined then...

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Super 8 - Front desk employee

On July 9th, 2021 The Front desk attendant (EARNEST S.) threatened to call the police to have me arrested for asking where the signs were posted for "no pet" access. He was rude, staring me down and...

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Super 8 - Hotel

I am here now. There are drugs, prostitutes, abuse. Some staffs are nice, but it took all my strength to gain respect. I'm a top employee as a medical inspector for Boston Scientific. I just asked for a 1 mile radius map printed with stores, post office, etc. He's standing right at the printer and computer and flat out says no way! All they have is giant maps in magazines that are far away. I have so much legally binding events recorded with date initial and time, it's absurd.


Brian Supinski


Jun 03, 2021

Super 8 - Not being able to rent a room even after making reservations

The Super 8 motel in GrandJunction Colorado is not a place to stay. They are rude and don't honor their agreements. On May 24 I booked a room for may 29th & 30th I was coming to town to attend the...

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Super 8 - Toilet overflowed and nothing was done about it.

We stayed at the Super 8 in Blue Earth, MN on Saturday, May 29th - Sunday, May 30th. At 4:30 a.m. we woke up to the sound of running water in the bathroom. The toilet was overflowing onto the...

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Super 8 - stealing from personal private belongings

Left enclosed clip board in room, and ask desk clerk to check in room to see if it was still in room. She went and check, came back to phone and told me she had it in her hands, and said she would put it in safe and leave a note with general manager in her office. Talked with general manager next morning to overnight package by delivery service to me, but was not told that one of the two ladies was going to go through my private belonging and steal personal stuff out of folder. When received package from Fed-Ex, looked in package, discovered that my personal folder had been gone thru, and merchandise had been stolen out of package. Called shipping place in Lewisburg, West Virginia where package was shipped from, and was told that motel general manager placed folder into shipping box, taped it up, put label on it, and gave package to person in store ready to be shipped. So, either the desk clerk or the general manager, or both are guilty of stealing private property from the folder. This took place on April 14-16, 2021 at the Super 8 Motel on Village Drive in Lewisburg, West Virginia.

Desired outcome: Belongings gave back or discharge of dishonest people


Super 8 - Unsanitary and damaged

Due to the recent winter storm in our county, Halifax, Virginia, my family of 10 needed a place to go that had power, heat, and water. That's why we choose to stay at one of your hotels; Super 8...

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Super 8 - Hot tub jacuzzi was not explained to my husband

My husband and I stayed there for the night. Booked the room and it was over $150.00 for the night. We wanted the room with the hot tub jacuzzi. We went to the office and obtained the card key to our...

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Super 8 - Hotel accommodations

Very Dirty place and whole place smelled of smoke, including all rooms. Rooms were blocked off for bridal party. Carpets were extremely dirty. The jacuzzi malfunction while the bride to be was giving...

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Super 8 - Service by front desk

I recently checked into the Super 8 on Rangeline in Joplin, Missouri. Went to my room and after 30 minutes it became apparent I would get no sleep due to the noise and activity taking place outside...

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Apr 11, 2020

Super 8 - horrible customer service

I stay at this locale occasionally. During the corona virus, I have stayed here 5 times in last 2 weeks. The manager asked me a strange question have I been to see the room? How could I see the room...

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Super 8 - want give my refund back

Kenneth forman on march 10 I book romm at the austin downtown/airport The concert that I was going to see got cancalled and I live in bryan tx which is a 100 miles away I call once they told me...

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Super 8 - extreme poor quality

We recently spent a week at the Super 8 in Chandler, AZ. Our stay was the most disappointing we had ever had at any motel. When we arrived, we were not aware that check-in was at 3pm. I desperately...

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Super 8 - the manager and the room we stayed at last night

I own Marshall excavation, Rhonda owns Coney Island cafe in Huron sd We got a room last night and in the middle of the night discovered cockroaches all over the bathroom Rhonda can't sleep wants to...

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