CB Fast Food Chains Subway Complaints #362-381

Subway review: service was atrocious

Anne Elizabeth Garrett of Fort Worth, US

Dec 15, 2019 3:04 pm UTC

Verified customer

I visited this Subway today at 12:05pm. When I entered the store there was a young man behind the counter working on a couple of sandwiches. He never looked up as I came in and consequently never greeted me. I stood at the counter for a couple of minutes and when he still failed to acknowledge me I said "how are you today". He mumbled something incoherently and continued making his order. Since there was no one in the store except me I presumed the order to be an order that had been called in. He could have said "I'll be with you in a minute" and I would have been fine with that. The customer service was so poor that I left the store. This didn't even phase him he just kept making his order.
I live just around the corner from that store, but I drove two miles to the store on Hulen and received the treatment that I have become accustomed to at Subway. I was greeted as I entered and the young lady who waited on me was friendly and helpful.
The person who waited on me at Trail Lake has zero customer service skills.

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