Subway

I went into store#31616 on 6/9 at about 11am and ordered a $5 foot long meal so my total cost for lunch was $7.50. For some reason my debit card was declined so the very nice gentleman offered to run it again and still nothing. So I gave him a different card and everything was fine. I went home and saw that I was charged twice on my debit card, one that went through and one that was still pending. I checking my bank account before going back into the store and I was only charged once on my debit card and once on my credit card. So I was going into the store with the hopes of making things easy and just getting another sandwich being that to me I had already paid for one.

I went into the store and talked to the gentleman that rung me up and he did remember the issue with my card. He advised me he needed to get his manager involved so he could help me. This is where my issue begins. Not once did he apologized for my inconvenience of what happened, but instead told me I would need to have bank statements in order to get my money back. I told him I am ok with just getting a meal like I did before vs. a refund. He went on to say that he does not see anything in his system of someone being charged $7.50 outside of my credit card. I even showed him my two different account statements that I could pull up online and that was still not good enough. He said he cannot help that I was charged twice by the credit card company; that if he gave me a free sandwich he would be out money now. He then said that he cannot just give free sandwiches out to everyone; that a woman was just scamming to get free food going around showing different store respites. I told him that even though I am showing him my two different bank account, I came back to the same subway, with my respite from the same store, and the gentleman that helped me remembers me is not enough to prove that I am not making this up. I would have been fine if there was a process to go through but because he told me that he would be out of money and he would be the one losing in this situation I was just appalled. I told him while he may be out of money if it really was the credit card companies fault, that he should never tell the customer (I am currently the one out in this situation) that they were going to be out $7.50. I started to cry because I was getting so upset with his lack of empathy for this situation and all he cared about was making his money.

As people started to walk into the store he could tell I was getting a little less than happy with this situation and did not want his new customers coming into the store hearing my complaint. He then told me he would go ahead and make me what I wanted, BUT he had to talk my credit card information to call them and make sure he got paid for it so he was not out of a sandwich. I told him why would I do that when they could possibly charge me and I would be yet again the one out. He comment was, that if he did not he would be short. I told him that was enough and the only reason he was willing to half help me was because there were people now in the store. I said a few choice words and walked out. I do apologies for my unprofessionalism.

I used to manage a deli and I would have never in my wildest dreams talk like that to a customer. For someone to get so upset about losing out of $7.50 which is not the cost he would really be out of for the total cost of everything in the first place. To also be put in the category as someone who scams subway restaurants when I had everything possible to show him how I was overcharged is just mind blowing. While I cannot discredit a whole company for one managers poor management style; I can assure you I will never be going back to that particular location. I do have many coworkers that visit the establishment and when I told them about this situation they were baffled.

I sure hope you guys realize who you have representing your company name as far as a manager goes.

could someone please give me banking advice? i posted a question.

Tasha13 has plenty of time to post comments, being in prison and all that.

don't worry tasha you don't look that bad

oh okay the truth is that i do have dark hair and a nice complexion but i don't look like elizabeth taylor in her prime (and she was always gorgeous even at the end of her life) but still i don';t look that terrible ... once yu get used to my looks i really don't look so bad...especially if you don't wear your galsses or contact lenses...really i;m not that awful looking...i dont get upset when subway and mcdonalds and male flight attendants say i look bad ...it's just their opinion and its not sexist or anything like that...peopl have to grow up and not take things personally...i have my self esteem even thoguh i have many faults

oh yeah, i forgot to mention that i look like elizabeth taylor did in her prime - really gorgeous, dark hair, nice complexion, beautiful eyes, just gorgeous, sometimes people stop me in the street and ask if i am related to elizabeth taylor but i tell them the truth that we are not related

just that even thoguh other people say i look bad, i really don't look that bad...once you get used to me i don't look so bad...there is nothing sexist about people at subway and mcdonalds sahing i look bad ...my self esteem is mroe important than what other people think...

once subway refused to serve me because of the wya i look...not pretty...do you see me upset about it? do you see me complaining that subway restaurant is sexist? i like myself so i don't worry about these things...i am a bully but i like myself with all myfaults...i carry dictionary withme because i am a bad speller..don't criticize me because no one else is perfetc...i like myself with all myfaults and there are alot of faults that i have so there

I recently found this on the internet and wanted to respond. I remember this situation very well and wanted to give my side of events. The young lady came into the store and explained what had happened and even brought her account statements with her to show the charges on the 2 different cards. It did show on both a charge to a Subway (it did not list a location or any specifics other then a Subway). I apologized and explained that I just needed to look up the charges in my register to verify. When I did this it showed 1 card had been charged but could not find any charges related to the other card. I explained this to her and even showed her the register findings. I said she needed to contact her bank and see where the charge had come from because that card had not been used in our store. She insisted that the bank could not have made a mistake and even though there was no charge listed I still owed her the money. I felt bad for her and kept trying to explain that this was a mater for her bank. I always try to make the customer happy but were not in the business of just giving out money just because someone says so without any evidence. I never accused her of being a scam artist, it was obvious that both her cards had been used at a Subway but again the register showed only 1 of them being used. I just hope she took my advise and contacted her bank to find out what happened

This place cheats customers. Ordered a foot long cold cut special promo sandwich but ask only to put one type of meat that comes in a cold cut sandwich. And the Indian guy charged me more. Very unethical business practice.

i didnt make any racial slurs or insults to anyone- im making insults now after being upset by being treated badly-- you obviously dont know the difference, plus you have no life since you live here posting comments 24/7... they also didn't not want to 'wait on me', they made rude comments and overcharged me. you have no comprehension abilities whatsoever- go back to grade school where people as dumb as you belong

It's "while supplies last" and "restrictions may apply." I looked in up on their site under "legal".

Try this site - it works better.
indiaconsumerforum.org

I just wonder why it is when you order a basic sandwich at Subway, a normal slice of cheese is tossed on at no extra charge. However when I say "no cheese", I don't get a discount. Then I watch my friend behind me order "extra cheese", and they get charged extra for the cheese I should have received free. I bet Subway has some interesting tax return statements.

if you paid $6.48 for a sub at subway you probably got extra cheese or bacon. plus the tax you ###.

I totally agree with some of the complaining points! But, like many have posted, this person sounds unglued! There is nothing more annoying than trying to wait on someone who has a phone PLUGGED INTO THEIR EAR! It's beyond rude. Perhaps a good response would be, take your time, I will wait on the next customer, let them stand with their phone glued to their ear wondering why they aren't being waited on!

Too many times I've been in a Grocery check out with the person in front of me having a PHONE PLUGGED INTO THEIR HEAD, and the poor cashier is trying to get their attention. At this point, I would love to see the customers groceries put aside, and tell her there is a long line, and when she is ready, she can go to the end of the line!

But, unfortunately there are too many obnoxious rude customers who never learned common courtesy, but at the same time, the job requires much patience, and if your one who lacks patience, working @ a SUBWAY is not the place for you. I find many Subways are owned by Foreigners who's English leaves much to be desired, along with their communication skills, which can be frustrating. Technology has created some serious problems, but guidelines have to be enacted for everyone.

This is why I get so angry, because its fools like this that make all subways look bad...if this way my employee i would not only have her fired she would be charged with harassment of customers

you would be fired in 5 seconds, i cannot believe you just posted this, someone should put a pic of you on a store front that says " please do not hire this lazy, disrespectful, stupid and yet ignorant fool"...amazing...no class just stupidity

Explain the guidelines so your customers know what they are paying for, you get a six inch with 1/2 tablespoon of meat and you gonna tell me 2 of those going to fill footlong? I believe workers be taken food home

I'm paying 8 dollars for a sub I can ask for it anyway I want..customer always right...So can you please hurry up some of you are slow as molasses

I just wanted soup. Usually subway workers are full of anger but damn give me a broccoli and cheddar. Sorry you're so unstable and hate your job. Get s new job. Maybe something without humans. Omg. What a [censor]. I'm sure when you run out of soup at noon..no more is made

These ### tbat work at subway especially at fallriver ave in seekonk need to put Thier weed pipe away until they get out of work and stop making a fool out of their selfs.do u not hear how stupid and low life u all sound. Quit ur jobs and get a job at ur local bar thats the BEST PLACE for ur weed head dumm ### lmfO
Ur all a joke all u workers from subway.

I went there [protected]. I gave the cashier $27 dollars for a $16 order. I waited to see what the cashier would do. She just gave me the cent change and the receipt. I told her she gave me the wrong change. She asked to see my receipt and kept it. Just gave me $5 back. Now I have no receipt to prove she scammed me. This is poor business. Bad people. I told her I would report her and she proceeded to call the police to defend her scam. I just walked out of the restaurant. Subway Store number #72.

Ashley was quite rude. She got in a yelling fight with the lady in front of me because she would not toast the lady's sandwich twice. It was 5/26/16 at 1:24 pm. It was completely rude and useless to get in a fight like that. All you had to do, Ashley, was toast it again you big baby.

She was rude an annoying. She is never nice when I come in. Always with an attitude.

Did you not watch her put the salt and pepper on? You should have told them it was too much.

THE SUBWAY RIPOFF - Funny how Subway advertised the $5 footlong sandwich which included ANY sub on the menu, but once allegations were made regarding the actual size of their footlongs measuring only 11 inches they modified their advertising to exclude this language, promised their subs would in fact measure 12 inches AND more importantly they increased the price of ALL their sandwiches! The bottom line here, the executives clearly knew making their sandwiches 1 inch short would save them an average of .40 cents per sandwich and when they were called on that fact is when they increased the sandwich to the 12 inches as promised but raised the price to ensure they didn't lose that .40 cents. In fact, they are actually making out better this way because they have given people that extra inch but is also charging them more than twice as much for it.

Another note here is the fact that Subway measures all the meats on their sandwiches. They claim this is to ensure sandwiches are made consistently but the reality is, based on reports from internal sources, they would become obsessed with the fact that they could save a penny here or a penny there by giving customers the absolute minimum - and that all adds up to money in their pocket and less food in your belly.

I absolutely LOVE the commercial from a competitor that shows their sandwich next to a subway sandwich where they use a vacuum cleaning to take off all the lettuce and other toppings, leaving just a few pieces of meat on the bun because it's absolutely true. After carefully analyzing the amount and type of meats they put on, you're actually paying for the bun and toppings -- because on average THEIR costs for the meat they put on each sandwich is about 35 cents ---- on a nearly $9 sandwich, so tell me that's not a rip off?

$8.67 for all you can eat (senior) at Hometown Buffet before 4PM. The chicken is better than KFC...plus all those trimmin's.