Straight Talk Wireless

Hello I am complaining about straight talk service. We had our last phones for 3 years. The phones worked perfectly until they started forcing updates on us. After 3 updates they hardly worked. We each got new phones recently. The phones worked good until once again they forced updates on us and now they are allready acting up. After 3 days they pushed updates on us. Now our phones are already glitching and going slow. We just got them. This is not right. We block the updates and they still come

Approximately 8 hours spent attempting to transfer service from Verizon to Straight Talk. No less than 16 representatives attempted to help. After the eighth attempt, the representatives began disconnecting the calls. The port to transfer the telephone number was successful. However; no text messages or phone calls can be made on the phone. Additionally, the phone cannot be transferred back to Verizon as it requires a text to be sent to the number in order to transfer it back. The phone number and the phone that was used for business is now useless.

I bought a $45 straight talk card and I tried to add the card using the automated texting number. It would not give me the option to ADD the $45 or plan. I had previously added the $35 plan so that was the only option it gave me besides “data add on” or “other” so I chose “other” and it gave me a link to go to the website to choose a different plan. I went to the website and the website wasn’t working so I called straight talk to talk to an agent and got a recording saying they were closed for updates. So I called the next day and was told my card had already been redeemed! I told her it had not been redeemed because I just scratched it the previous night and it never got added! The phone call got cut off so I called back and the new agent said the previous agent didn’t know what she was talking about and that my card was not activated correctly and told me to go to the store with my receipt to have Walmart re-scan it but Walmart said I’d get charged again if they did that and he said that it was on the receipt that my card got activated so I came home and tried to add it again via text and I got a text back saying the card was already redeemed! It has not been redeemed and I feel like I just got scammed! I’m including a photo of my receipt.

In October of last year I woke up to my phone not working after I had just paid for the three months service and so I called straight talk and they apologized and told me they were on it and so I was on the phone with them for 30 mins or so they advised me that my service was back on but told me I couldn't get my phone number back because it was under the Verizon network I advised them that I've had that phone number for five years and that I needed it back they told me that there wasn't anything they could do my compliant is how does a phone number that's still active become deactivate and unable to gain access to without the account holders permission

she was rude and was refusing to transfer me to anyone else even though we went through all of the things several of the rep. and tried everything. and was cutting me off when trying to explain what was wrong. she also said she was a supervisor. and she hung up on me. straight talk better get their reps some manors. i am very highly upset due to missing work.

Starting September 1, 2023, Straight Talk Rewards advertised the chance to win a free Motorola Chromebook on its Spin-the-Wheel Rewards game. I played the game on September 1, 2023, and the wheel stopped on the free Motorola Chromebook. It said I had won and a trumpet played. Sounds great, huh? Well,not really. I called customer service shortly afterward to inquire about shipping. I was transfered back and forth to a "higher department" over the next several days to find out when the laptop would ship. Finally, after 2 weeks of calling I was transferred to the corporate office. After speaking to them, they verified I had won the Chromebook, they were sorry for the delays, and the laptop would be shipped with 30 days. At the end of September the laptop still had not arrived, but 5,000 Rewards points were added to my account. I immediately called customer service to inquire what was going on. I was told they had run out of stock on the Chromebooks and had added 5,000 Rewards points to my account to compensate for not receiving the prize I won. I told the customer service representative that this was insufficient because the 5,000 rewards points were only worth $50.00, but the Chromebook was worth over $200.00. The values didn't match. Also, how could Straight Talk run out of stock on the first day of its 30 day game? The free Chromebook was shown as an available prize on the Wheel for the whole month! Straight Talk Rewards is nothing short of a scam! I will report this fraud to the Better Business Bureau and the Consumer Protection Bureau.

I have filed an FCC complaint because I have been hung up on by customer service, refused a supervisor, un-resloved issues that require you to need a second phone which is not possible for me because I can barely afford one, or you have to turn the phone off and back on and it never fixes the issue, and then file an FCC complaint for them to only send me a new Sim card (that costs 99 cents) and still doesn't fix the issue, I was promised a free month to compensate me for the trouble in which the FCC complaint only got me a week free and I still had data issues that whole week and never recieved my free month... only to be told that I need to buy a straight talk phone because I am on the byop and in the terms and conditions it says I may or may not get the service I paid for, so I asked "You're telling me that I am paying for the $55 unlimited talk, text, and data and because I am a bring your own phone plan that in your terms and conditions I may or may not recieve the data and service I am paying for?" to which the reply was "Yes"! I told the agent that "he sounded ridiculous because no one is paying to have a service that they may or may not get and you're not even going to compensate me the free month I was promised for all this trouble of being hung up on and refused to have my issues resolved and most importantly for not having the service I have paid for every month and not getting that full service every month and even the free week still had data issues and you've literally not resolved anything for me but to say it's terms and conditions and I need to buy a phone from you when I know people who bought your phones and are also not receiving the service they pay for!" All he said was, yet again, "well it is in the terms and conditions and it's your fault you're on the byop plan and you need to buy a straight talk phone to recieve the full services"! He refused to solve the issue and I will not be a customer of straight talk after this! I do however want my compensation! I've been with straight talk for 3 years and the first few months were excellent and then the data issues and service issues started and I think I have given them fair chance to solve these issues and still paid every month for full services that I did not recieve what I paid for! Unlimited should not be allowed to be used for the advertised services when there are restrictions, limitations, or issues that are not immediately made known! I paid for full services, I want what I paid for! I will not let this go, I am going to keep reporting this until something is done about it! I am sick and tired of paying for things and not receiving what I paid for, it's not fair, they're crooks and thieves and most importantly BOLD FACE LIARS! Is this not in the realm of false advertising or something illegal, in the realm of fraud of services? We're paying for full service and not receiving it and there's nothing ever done about it!

8/26 and 8/28/23 I spoke with several different people at your company about my phone having no data, and an "x" by it.

We walked through a few things, and after nothing working, I was advised to wipe the phone and see if it corrects the problem. It did not.

In addition I could not restore my backup from google as it wants to send me a text to verify, which I can not get even if I am on wifi. I was also advised that if this did not work I would get a new phone free of charge. I even questioned it asking if it would be same make and model as my phone isn't made anymore, and was told yes.

I had then been advised by another rep to try and purchase a new SIM card - so I went and spent 35 on that. Talked to another agent while installing card, and it still did not work. I was told that phone would have to be replaced. I asked about free one and she said I wasn't eligible. I asked to have call escalated but agent informed me that they are not allowed to transfer calls outside of their department

I had my own unlocked from my spouse, same make and model, called again to have it switched to my phone number and all I got was it can't be done there is an error.

I wasted three days, had your company tell me to factory reset, which I never want to do, lost all my data and cannot recover any of it because I can't receive a text to log in. I wasted 35 on another sim card.

Please, make good for this and send me a free phone since your staff destroyed mine and offered no kind of advice except buy a new phone.

Very unprofessional and unaccommodating to a long-term customer. Sadly, now I need to go purchase a phone with a different company who will give the support needed and not break my phone.

On August 17,2023, I purchased a plan with unlimited talk, text and data with 10 G hotspot. While activating phone , I was told i only had unlimited calls and text and limited data with no hotspot. i told customer service that i could not make a call... she tried a few things to fix the issue, that didn't work. After over an hour on the phone, the call was dropped. After several attempts to talk to live support, i was told i would receive a call the next morning,,, that never happened.

then, text and data went out. So, to make a long story short, I went over three weeks without service that i paid for. After calling again, i was told i would have to buy another sim card when i asked for three weeks to be added to my plan. and that the service i paid for will be what i get. This is beyond annoying.. I am prepared to turn this over to my attorney if this issue is not resolved

My device needed to be replaced so I contacted stright talk wireless. was informed that my device would be replaced and the insurance was active on my device. I was informed after they recived the old device. my new device would be shipped. I recived confromtion that stright talked recived the old device. that I would be reciveing a tracking number from ups the next day. three bussiness days later I still didnt recive a tracking number or my device. So I contact stright talk again. being told that the phone was shiped out the day before and yet again I would recive a tracking number the next day. five working days later I did not recive a tracking number or my phone. So I call back I then informed even tho I was told servel times my device had been shipped. it had not been. keeping in mind its been muti weeks I went without a phone waiting on it too arrive. the manager I spoke two informs me they would be willing to ship a a54 galaxy in replacement of the a53. Agreed the phone (a54) would be shiped out yesterday 9/25/2023 and would arriveing at my shipiping address 3 to 5 business' days. however I called back today9/26/2023 to confrom my device was shipped and I was informed that they have not shipped out my new device. I have lost my job over this and cant access many imporant accts because I have not had access to my phone number messages for weeks

I lost my phone I have since bought a new phone and activated it thru your service with a different phone number. I have made 8 calls to customer service provided my pin #for the lost phone. They require numbers I have texted or called from the lost phone. 4 service reps said they couldn't "verify" these numbers tho they're families numbers I text and talk to daily One verified one of them and asked me to hold on while he tried a second number. I held on 30 minutes he never returned. I tried again this evening got the same run around. I want this phone deactivated ASAP I'm paying your company for 2phones and only using one. No access to the other. I am signed up on auto refill with my debit card. I can't get them to let me switch to paying via online and stop the auto refill. I am going to go close that card out and also close out BOTH accounts and switch to another service if this isn't resolved ASAP.

I have had straight talk for a few months. Never got service when I left my home no matter where I was. I called a few times every month to get help and was put through many things only to have the same thing happen over and over. No service. I got hung up on many times. Could not understand tech support person. I would be on the phone for hrs. It never got resolved. I get charged 38.00 month for basicly no service. How can this be legal? Never had this many problems with other carriers or customer service. Rude people not caring about the issues and when they hang up after being on the phone so long and not getting any help its easy to give up and I think that is what they want you to do. Why is there such poor quality service and customer support?

On Saturday September 16th I had service just fine up until about 12:00 p.m. after 12:00 p.m. my service went away like no bars nothing just emergency calls only so I called straight talk wireless from alternate phone they told me that we needed to check my device so we did everything was fine on my device I told them that it wasn't outage with the Verizon towers because when I would drive to Decatur which was 11 mi away from me I had service just fine but when I came back home no service at all they argued with me and told me no there is no outage they would know if there was I called them five times even talk to a manager and the manager argue with me and told me it was my device because she has all the tools to see if there's an outage or not and there wasn't she even told me that it was also my kids' phones that were bad and they have brand new iPhones I have an Android and they're on their own plan on straight talk she then continued to argue with me and then she just hung up on me. So my service finally came back on at 3:00 a.m. this morning I got a notification from Verizon saying that there was an outage in the Bridgeport area and I just called to let straight talk know that there was an outage just to be aware of it and it's fixed now they continued want to do troubleshooting on my phone and I asked them why my phone is working just fine now I just wanted you to be aware that there was an outage yesterday and they hung up on me this is not good customer service they're very rude very know-it-all and don't want to take the time to do the research

i purchased a plan this am, have been with straight talk for many years, as I was at walmart decided to try out verizon. when I got my new phone they said I could transfer my plan to my son and keep my old number on my new phone. now everyone that i have talked with says no except for one and he started to and we lost connection. now i am out $50, not happy at all. ready to tell my kids to switch also to another carrier. I have proof I purchased it through my bank and ime number it went to and all

I have been over charged the last two months. Customer reps have destroyed my account to the point my four phone lines have been removed from my account. I’m working to get the fourth line back on my account customer rep is accusing me of not owning the phone. I have spent hours on hold & hours explaining the issues over and over. They do not understand English and do not understand how their system works. They hang up on me when they don’t know what to do. Then I have to call back and wait on hold again to do it all over again. I’m due a substantial refund because of over charges. I want to leave the company after being a faithful customer for over a decade.

I have been a customer for 10yrs with you and I pay for 2 lines [protected](mine) and [protected](my wifes) yesterday my phone got destroyed and I went and bought a brand new straight talk phone at Wal-Mart well then my wife liked the new phone more then I did but I was happy with her old phone I called customer care got disconnected twice but once I got thru they switched my wife's SIM card to the new phone ( A03) and its working that's fine we wanted it that way but now as far as my line is going they tell me I need to buy a new SIM card and minute card and I'm going to lose my number and the remaining minutes I have for the month just because me and my wife hadn't called 2 of the same ppl in the last 60 days even tho I have verified the 4 digit pin that I set up with my account so it just feels like you all are trying to rip me off or make me do and learn new stuff that I don't want to do

Date of incident: Noticed the missing device on account 9/1/2023.

Issue time: 9/1/2023-9/3/2023

Straight Talk has put my elderly parents at risk. They bumped their home phone off our account into limbo and left us no way to use auto pay or manual pay to up the service. They gave a 4 hour window for urgent repair which was not completed. Then they gave a 24 hour window where they have no service. It is possible that it is repaired now, however, they took away the autopay discount for 3 months when it was their issue that caused it to be turned off. I now have to manage the phone and home phone from 2 different accounts which is also unreasonable. They will not allow one phone to be on autopay and the other to not be on auto pay anymore nor will they allow one home phone and one cell phone to be on the same account. This has caused a lot of stress and concern for my parents’ safety. I have been on the phone for almost 6 hours with tech support because of this. I am extremely unhappy with the service as it stands now, and I was a satisfied customer since 2016.

The service is great and the phones are comparable to other companies phones. My complaints are about how they handle replacement phones. I bought a new phone back in May. That phone ended up being defective from the factory not by my hand, and I needed a replacement. I did not ask for my money back thinking they would just send out another new phone after receiving the defective one. That is not what happened. I have waited 4 months for a new phone and have received a refurbished one instead. I was told that the warehouse sends out available phones whether that be new or refurbished. None of this was explained to me when I sent my phone back. So if you have a defective phone ask for a refund and just reorder yourself. Now I have a refurbished phone with a defective screen and my only option is to send it back and get another replacement whenever one becomes available. And that phone could be another refurbished phone.

8/29/2023

To Whom It May Concern,

On or around 8/11/2023 my home phone I have with Straight Talk was dropping calls and people couldn't hear me or I couldn't hear them also they were complaining they couldn't get through. I called Straight Talk on 8/15/23 or so and was told I needed a new Home Phone Base Device. They had me disconnect all wires and then plug back in and still doing the same thing and then told me to take off the back and then saw the battery was swollen. They said I would receive my new Home Phone Base Device in 3 to 5 days, but then I got an E mail with the shipment labels that said to print them off and mail back the Home Phone Base Device so I did and Tracking # was 1Z6980XX9004396358 and mailed at Wards Pharmacy where they took UPS packages on 8/16/2023 at 11:02AM. Straight Talk received it on 8/18/2023 at 9:39 am at La Vergne, TN. received by Tillero. I called and they gave me a tckt #[protected] only when I called again and on chat an online that the tckt number didn't exist. Now it is 8/29/2023 and I have yet to receive my Home Phone Base Device back. The phone calls and chats I did online could only tell me that it would be 3 to 5 days. Called Straight Talk again 8/26/2023 and got hung up on or disconnected twice so called back and spoke to Jullian about 1:36 pm. He sent me an e mail with a code 136370 to verify it was me. Any way I told him reason for my call, and he gave me tckt # [protected] which was one that was given before and said didn't exist. Now he verified my address and said I should receive my Home Base Device in 1 to 3 days by 29th but I have my doubts! Also he said I will receive a E mail from UPS or FEDX notifying me with a tracking # and when to expect my package. It's now 5PM on 8/29/23 and have not received any e mails. So far, I have not received a E mail from UPS OR FEDX. Any way I have been without working Home Phone Base Device for over 3 weeks and they are taking my monthly payment coming out automatedly from my bank account. I need my Home Phone Base and also credited for the time I have no service also I believe if I ever receive it, I should be given at least a month's worth of service free. I pray that you would be kind enough to follow through and get me my Home Phone Base Device and get credit where it is due. ASAP

Thank you so very much.

Hilda May Miller

2383 Tex Smith Drive

Elberton Ga. 30635

Home phone # [protected]

Cell # [protected]

E mail: [protected]@aol.com