Straight Talk Wireless

I have been a customer of straight talk for 2 years now. I have always had the $45 monthly plan. I decided to try the $55 plan since Walmart+ membership was offered as well as paramount+, which would begin on 12/16. I have not been able to access either of these! I kept getting a message stating that they could not find a Walmart+ membership associated with my account, when I tried using the link straight talk sent to me. I have tried chatting with customer service, with the first one very obviously apparent that they did not wish to help me, since I stated that and there was no response. In fact, that person stopped communicating altogether. Later when chatting with another person from customer service, she told me that she would request a call back and that there was nothing she could do on her end. I received a call back this morning and was told I needed to wait an hour, and someone would call me back. After waiting 2 hours I finally had to call customer service. After one hour on the phone, with no help and after being transferred to someone else, they hung up abruptly and did not call me back! I called them back again and was very adamant about speaking to a supervisor and to someone who could understand my problem. She refused to transfer me and said she could help. She didn't! She finally transferred me to someone else and after another hour on the phone, that person hung up as well and did not call back! Those are 2 hours of my life that I will not get back as well as wasted money on a product I cannot use! I feel that this is some kind of scam and want my money back but they refused to do that as well.

I paid for my monthly service online chat with a custermer service representative. I purchased the $55 dollar unlimited everything for a month, and she added a promo code which was suppose to charge me $10 but that's not what happened. I got charges $55. But yet my plan was a $10 plan an I o ly had service for a little over a week. I am highly upset about this considering I was recently scammed an lost $26,000! And everything I call and talk to a representative about fixing this issue I get hung up on. I would like to have my service restored please and refunded. I was very rudely spoken to and hung up on several times as well this is obscured!

I signed up for service with Straight Talk about a year ago, and as yet, they have not updated the name in the cell phone registry to reflect my name.

The name attached to my cell phone is Ray Abbett, not John Watson (me)

Consequently, whenever I call someone new, the name Ray Abbett appears, not John Watson. Consequently, they do not pick up the phone call and we end up playing phone tag.

I have spent more then 20 hours trying to close my account because I have had no wireless service for two weeks. Every phone number they transfer me to asks for the same information and then sends me back to the same people.

They refuse to provide a transfer pin unless I use my phone to provide them information. But I can not use my phone and they don't send emails as they promise. THerefore I can neither bring my same phone number to T Mobile or get help from them in closing my account. It is one vicious circle between people with terrible Philopenian accents.

They have no service centers except Walmart and they only sell the phones.

Since June, every month when my service renews, my data stops working. I usually spend 1 to 2 days going from customer service agent to service agent trying to resolve the problem. One of the most frustrating things is when the agent hangs up on me and I have to start the entire process over. Straighttalk has horrible customer and they haven't been able to resolve the problem since June. Once again on November 27, 2023, my service renewed and my data stopped working. I have already called Straighttalk 6 times today trying to resolve the problem and the last two agents hung up. The last agent hung up because I asked for my case to be escalated to the next level.

Here's what they tell me to do each time:

turn on airplane mode and turn off--

turn the phone off and back on

reset net work settings

take out the sim card, turn off phone, turn it back on, reinstall sim card

I do the same things each time i call and still no resolution. Every month I go through the same problem. I started trying to resolve the problem six hours ago.

Over the last 4 days I have called customer service 7 times. Each time they would tell me to try again later. Now my straight talk phone is locked up. my number that I wanted transferred from another carrier is blocked. So, I have no phone. I have asked for a new number. I am not able to do that either. Lastly, they call me back at 10 pm est. With a recording that their office was closed and to call back when it opened. This is totally unacceptable. I spent my hard-earned money on a straight talk phone then had to go back to the store to purchase a straight talk sims card even tho there was a sims card in the new phone.

After being a loyal customer for 10 years, I'm done. This last phone purchased October 15, 2023 is very disappointing. The tech team is just as disappointing. I called no less than 6 times and i still can't open pictures sent via text. They keep you on the phone troubleshooting then transfer the call and you troubleshoot the same mess all over again! I can drive two blocks from home and I have NO SERVICE! I have only four days to return this piece of junk and being the weekend, they wont receive it on time, so I lost my money. They lost a whole lot more than me though. Good riddance.

purchased ST phone sevice card Walmart store 2019 Uniontown Pa on going to use it was told it "was invalid #" walmart refused to rescan card their corporate customer care rep refused to

correct this 4 calls to ST

customer service([protected]) 4 Hrs via phone no help ripped off for 45$ just want account credited

[protected] card#[protected] trying to get a response for 2 months now

After purchasing a 41 dollar straight talk plan. straight talk took the money from my account and never activated my phone. after talking to 4 customer service Chinese salespeople that hung up on me several times because they could not verify my account. How nice 15-year-old phone that works great no problems at all and you can't verify my pin. well either can I. you took money from my account refused to refund it, so I had to Dispute it with my Bank to get my money back. Do not do Business with these crooks.

There representatives actions the way they treat us customer and the stress it puts on us and they take data from you when you have unlimited plan and they are very rude hang up on ya and whip out your services ect and the expenses that you have to pay out to try to get things back and the service is alway being interrupted ect this is considered mental anguish and theft

I have tried transferring my number to another number to no avail. I call to be on the for 20+ minutes to have representative to drop my call to only call again and the same thing happen on 3 or more occasions. One rep asked me for the IMEI number and I was told that I needed to pay for another sim card for the new phone. I waited for several days to get card & now I am being told that that card will not work in the new phone & was told to go to Walmart to get another sim card. Also, I always get someone who speaks broken English and cannot understand them. I ask for someone else where I can communicate with, but never given me to another rep. I have been with Straight talk for 8+ years and I have a broken phone that I can't hear on to try to get my number transferred, to "NO AVAIL. Also, you don't have a rep in the store to help only a contractor is asking for $35 to help with the phone. This is crazy. What happen to the great customer service you once had?

Hello I am complaining about straight talk service. We had our last phones for 3 years. The phones worked perfectly until they started forcing updates on us. After 3 updates they hardly worked. We each got new phones recently. The phones worked good until once again they forced updates on us and now they are allready acting up. After 3 days they pushed updates on us. Now our phones are already glitching and going slow. We just got them. This is not right. We block the updates and they still come

Approximately 8 hours spent attempting to transfer service from Verizon to Straight Talk. No less than 16 representatives attempted to help. After the eighth attempt, the representatives began disconnecting the calls. The port to transfer the telephone number was successful. However; no text messages or phone calls can be made on the phone. Additionally, the phone cannot be transferred back to Verizon as it requires a text to be sent to the number in order to transfer it back. The phone number and the phone that was used for business is now useless.

I bought a $45 straight talk card and I tried to add the card using the automated texting number. It would not give me the option to ADD the $45 or plan. I had previously added the $35 plan so that was the only option it gave me besides “data add on” or “other” so I chose “other” and it gave me a link to go to the website to choose a different plan. I went to the website and the website wasn’t working so I called straight talk to talk to an agent and got a recording saying they were closed for updates. So I called the next day and was told my card had already been redeemed! I told her it had not been redeemed because I just scratched it the previous night and it never got added! The phone call got cut off so I called back and the new agent said the previous agent didn’t know what she was talking about and that my card was not activated correctly and told me to go to the store with my receipt to have Walmart re-scan it but Walmart said I’d get charged again if they did that and he said that it was on the receipt that my card got activated so I came home and tried to add it again via text and I got a text back saying the card was already redeemed! It has not been redeemed and I feel like I just got scammed! I’m including a photo of my receipt.

In October of last year I woke up to my phone not working after I had just paid for the three months service and so I called straight talk and they apologized and told me they were on it and so I was on the phone with them for 30 mins or so they advised me that my service was back on but told me I couldn't get my phone number back because it was under the Verizon network I advised them that I've had that phone number for five years and that I needed it back they told me that there wasn't anything they could do my compliant is how does a phone number that's still active become deactivate and unable to gain access to without the account holders permission