SUBMIT A COMPLAINT

Virgin Mobile USA Customer Service

1
Complaints218
Pending0
Resolved2

Virgin Mobile USA, L.P.

6200 Sprint Pkwy
Overland Park
Kansas
United States - 66251-6117

Customer Support Phone Numbers

611(Account Services) 0 0
729(Payments) 0 0
1888 322 1122(Customer Service) 0 0
1888 999 2321(Canada) 0 0
+1 416 348 1892(International) 1 0
+1 877 877 8443(Broadband2Go) 0 0
+1 888 321 5880(Assurance Wireless) 0 0
Mon7:00 AM - 10:00 PM
Tue7:00 AM - 10:00 PM
Wed7:00 AM - 10:00 PM
Thu7:00 AM - 10:00 PM
Fri7:00 AM - 10:00 PM
Sat7:00 AM - 10:00 PM
Sun7:00 AM - 10:00 PM
Plus

Virgin Mobile USA Complaints & Reviews

Virgin Mobile USA / outage/network

Lo
Apr 23, 2019

Just spoke to another Customer who has no data due to an outage. My phone was working intermittently 4/8-4/12. Missed calls and texts. Then it went to service disabled. I haven't had service since 4/13/19 and my service was paid for. Today is 4/23/19. I have no money to go with another...

Virgin Mobile USA / network-coverage

Lo
Apr 22, 2019

There has been at for my service since 4/13/19 and today is 4/22/19. 8 agents, several emails, chats and the issue has not been resolved. The agents don't even agree with one another. As soon as my bill was paid I was told service disabled. Then I was told it was my device. So I wa...

Virgin Mobile / service disabled: kansas city

Lo
Apr 14, 2019

My phone has been working intermittently 4/8-4/13. I've had no service for two days (4/13 & 4/14). Apparently there is an outage in my area. I have no texts after 4/8/19. All my info and contacts are gone. Hopefully it was all saved in my backup email account. I can't make or receive...

Virgin Mobile / customer service

Ma
Mar 9, 2019

Contacted account cancellation department because of current problems with Virgin Mobile, spoke to Cancellation supervisor Mary employee ID: EZ40169. Mary ran a diagnostics over the phone and stated thats it problem solved. Did not ask once why I wanted to cancel the account and started...

Virgin Mobile / virgin mobile doesn't refund me the credit in my account

St
Feb 22, 2019

I cancelled my virgin mobile service in October last year and still have credit $57.12 in my account. This is because I pay the service fee upfront every month. Virgin told me I will receive a check for the refund, but til now I haven't receive any check. During this 4 months, I contacted...

Virgin Mobile USA / cell phone

Dc
Jan 31, 2019

Having purchased a new cell phone, about 6 weeks ago, operating on Virgin mobile USA, I have only been able to make and receive calls intermittently. I have contacted the customer service department several times, but nothing has been done to rectify the problem. On Sunday January 27th, I...

Virgin Mobile UAE / my sim plan is not activated

Sh
Nov 27, 2018

Hello, I am a Virgin Mobile UAE user. I have requested a transfer of my mobile network to Virgin Mobile. I received a temporary number immediately with the selected plan(minutes and internet data). For the past few days my plan stopped working but my original number is already...

Virgin Mobile / im having trouble with cancelling my phone service

Be
Nov 8, 2018

I having trouble with cancelling my phone service after having it for 2/12 plus years a phone my son had been set up for me and its been a nightmare no longer have phone and I'm been charged for service triwce here I'm a senior on a fixed income and don't need this please can someone help...

Virgin Mobile / hidden fees added to my bill

Ai
Oct 30, 2018

I will be canceling my plan at the end of the month because of hidden charges. I'm on the $35 monthly included with $7 insurance plan. I just received my bill and was charged $50.66 I called Virgin to find out why I was charged and extra $8 and they said it was state tax. I will be...

Virgin Mobile / douchebags

Pa
Oct 28, 2018

wow virgin mobile. what a bunch of backasswards douchebags. Took 14 calls to unlock a phone, most calls averaging in 2 hours in time spent. The last call was sent to the fraud department. Most recent call was with "Lon" employee #ez18437. couldn't give me a straight answer on anything. My...

Virgin Mobile / service provided and customer service

Ch
Oct 21, 2018

There is no face to face contact in Perth Western Australia anymore. You ring the number and get some foreign person who either doesn't understand the English language properly or doesn't know the service and therefore don't offer any solutions. You ask to speak to a superior and they just...

Virgin Mobile / trying to get unused locked virgin mobile phone - unlocked for less fortunate person

Lg
Oct 19, 2018

I have a no longer used phone I'm trying to get uncloaked to give to a less fortunate person. Virgin mobile refuses to give me an unlock code and says they require it BY COMPANY POLICY to be on Virgin Mobile "books" for one year - Really? I paid full price for phone I'm trying to get...

Virgin Mobile / pre-paid phones

Jo
Oct 14, 2018

I can't activate the four phones I need because the local "cell tower is not operating". "If you drive out into the country they may activate". But "you can go to Walmart to get them activated", they told me. "No you can't do that " Walmart told me. They only activate new phones. No other...

Virgin Mobile / unlock my iphone x

In
Oct 8, 2018

Hi Team, I have been calling the customer support to unlock my iPhone from more than an month now and still there is no proper respone from them everytime i call they tell it's eligible for Unlocking and will be unlocked in 48 hrs but after 48 hrs the tickets are cancelled automatically and they...

Virgin Mobile / unethical behaviour and too much overage

El
Oct 4, 2018

The past 3 months I have been getting a ridiculous amount of overage charges that I HAVE NOT been using. Every month I have been on the phone with virgin mobile about this, and last month they lied to me about fixing the problem. I went to apple (I have an iphone) to see if they could tell...

Virgin Mobile / refunding money

Dr
Sep 28, 2018

I paid for a flip phone for my mother-in-law. This was an emergency phone for her incase her landline went out. After she passed, I had over $300 on the phone and wanted to recoup that money. Unfortunately, Virgin Mobile doesn't refund money, but you are able to purchase products from them...

Virgin Mobile / they say they offer 4glte but this is practically a lie. they outright ignore any issues I have even though they say are looking into them.

An
Sep 5, 2018

When i am at home using my phone for buisness or pleasure i cannot get any consistent connectivity but if I turn airplane mode off and on I miraculously get 4g lte for a minute or two then back to worthless 3g which literally does me no good. I live in the middle of Moline Illinois and...

Virgin Mobile / apple iphone x/customer service

Lb
Sep 2, 2018

I bought a new Apple iPhone X from Virgin Mobile on 08/28/2018 and was unable to activate it for two days, even with support from their customer service reps. I was handed over to an Apple rep where they discovered the Sim card sent with my new phone was defective and I should be given a...

Virgin Mobile / cell phone service cancelled, account money gone

Do
Aug 6, 2018

My stepfather died in April of 2018 and I called Virgin Mobile to have the money either refunded from his pay as you go account or use the money to purchase a new cell phone for my mother to use on her account. After 3 phone calls which were all over an hour each, I received different...

Virgin Mobile / bill

Ru
Jun 28, 2018

After having being charged for my bill and paid I then had money taken 4 more times the same amount. So $160 on top of my bill. Rang and they said it didnt happen and even my proof of bank statement didnt make a difference. It apparently on the system showed payment rejected. I said it...

Virgin Mobile / refund

Al
Jun 17, 2018

cancelled my phone service only a few days after my June payment was auto debited from my checking account. Asked for refund as I would not be using the phone in June and was told it was not possible to refund. When I questioned this I was told that the phone service was terminated before...

Virgin Mobile / unlimited nationwide data

Sa
Jun 15, 2018

I would like to know if there is a class action lawsuit regarding their unlimited Nationwide data or any of their unlimited services. I feel completely lied to buy this company and I was a loyal customer for YEARS. I inquired as to why I did not have the ability to switch on data roaming...

Virgin Mobile / phone service.

Jo
May 19, 2018

I am so very happy to be cancelling my account with Virgin Mobile. This company has made it quite clear they do not want my business. I had been with Virgin Mobile for many years, and I know they've been dying to get rid of me because I don't go for their most expensive plans. So if you are...

Virgin Mobile USA / cell phone service

La
May 18, 2018

I renewed my monthly bill on 5/2/18. Since paying my bill I have not been able to receive text messages or even answer my phone, and make phone calls. I was unable to call virgin mobile due to the situation. I contacted them by email with no resolve. I asked them for a full refund but they...

Virgin Mobile / service and fraud

Sp
May 14, 2018

I ported my old number 2123333160 in may 2014 to Virgin Mobile. All was fine until I left US to take care of my Mom and was not able to log in into my account and top it. I tried everything over the internet and your website and all failed. There was no phone number anywhere... Finally...

Virgin Mobile / from slow data to no data😡🤬

Vm
Apr 29, 2018

I've been a VM customer since 2012, data speed in my neighborhood has always been slow. The LTE map on vm website shows my house and neighborhood as having the fastest LTE speeds.. BS now for the past 4 days I have no data my IPHONE 7plus data meter says x1 or 3g? I called vm I was told...

Virgin Mobile / international travel phone service

Ja
Apr 14, 2018

I have been a Virgin Mobile customer since 2007. Because I am going to be traveling next week, I called customer service to ask if International calling was available for my phone. The representative told me that it was not available for my phone because a phone has to be 12 months old to...

Virgin Mobile / internet data on cell phone

Ed
Apr 6, 2018

Every month I pay Virgin Mobile for 5Gb of high speed Internet. After that number is reached they put you on a slow network. Any month that I use free WiFi either at work or in the city parks Virgin Mobile adds those GBs to the data they provided and slows me down before I reach 5GB of...

Virgin Mobile / unethical behavior

Je
Mar 29, 2018

1 626 806 2222 discontinued after 10 years of pay as you go service, my plan is now cancelled after 10 years because is missed my top up period by 1 day, I had 60.00 dollars worth of minutes on my phone and i didnt use it to often because i am a senior and not working any more, they took...

Virgin Mobile / home internet

De
Mar 5, 2018

My virgin mobile broadband isn't working . Cannot access the internet. My phone number is 517 455 3984, account number 256894 My name is Debbie Johnson. Can you please resolve this issue. The internet just keeps saying that it won't connect. I have tried several times. I have never been thi...

Virgin Mobile / brand new phone explosion!!!

Ar
Feb 26, 2018

Hello, my name is arteshia turner. I decided to buy an iphone 6s plus from your company last wednesday. My phone has not been working at all. It would get stuck in a boot loop and now it hasnt turned on. As of today 2/26/2018, my phone has exploded and damaged my phone. My hand is a bit...

Virgin Mobile / unauthorized plan change (warning!)

L3
Jan 28, 2018

I wanted to upgrade my son's phone. Unfortunately, you cannot do so on the website without automatically being signed up for the new inner-circle plan. I'm happy with my current plan so I called the number listed on the website and after checking with a supervisor, I was told I could keep...

Virgin Mobile / unauthorized credit card charges

As
Jan 14, 2018

My account Number was 530442618, I got my mobile number 778-229-7731 on Sep 22nd 2017 and CAD 673.12 was withdrawn from my credit card on Sep 24th 2017 by mistake. I went to the Metro-town Virgin Mobile stand (the same place that I got my Sim Card for the first time ) and informed them and...

Virgin Mobile USA / lg sylis phone - no data

Ch
Jan 4, 2018

I have been a Virgin mobile customer for over 8 years. I ordered a new phone two years ago and since then, I have had no data. They told me at Virgin that they cannot help me because I didn't have 2 phones. I purchased a second phone for my wife for Christmas and then called them to...

Virgin Mobile / pre-owned iphone 7 plus, with broken front facing camera, missing charger and headphones also black screen

Qu
Jan 2, 2018

On december 15th, 2017 the iphone 7plus arrived, upon removing the phone from the packaging, the charger and headphones were missing. along with the front facing camera being broken. I made the call to virgin mobile to place a complaint, when speaking with the customer service I wa...

Virgin Mobile / I own a prepaid phone and no contract but can't get a unlock code for 12 months

Se
Nov 7, 2017

I been with virgin mobile in the past for over 2 years. I bought a new phone and got a different carrier. I went back to virgin and been with them now for 8 months. I own my phone and no contract prepaid plan. I cant get service in most of the west cost in the USA. The plan says you can...

Virgin Mobile / customer service, technical support including management

De
Oct 8, 2017

I don't even know where to begin. First let me say the contact info given above is of my wife's. You will have to contact her on her number or email address when trying to provide some level of resolution to my problem. On 9/5/17 when my new months plan restarted I began having trouble...

Virgin Mobile / canceling my service without notification

Ta
Oct 8, 2017

I have had Virgin Mobile for 5 years no problems pay my monthly fee went to pay my monthly fee this month and they told me that I couldn't use my phone because they had cancelled their contract with Walmart they have told me also that I've not in their system haven't had service since...

Virgin Mobile / beware

St
Sep 20, 2017

I bought a mobile phone which was sent by Yodel. It never arrived. I have no idea where it is now. I called their customer service and they promised to resolve the issue. It's been over a month. They called me yesterday and said they won't cancel my order because there were no proofs that...

Virgin Mobile / lg g stylo

Am
Sep 10, 2017

So im having a problem with my phone not charging because i think the charging port is bad. So i call virgin mobile about this issue numerous times and they fail to do anythi g about it. They said they would make a not about it in my account and someone will be calling me. I never got that...