Straight Talk Wireless review: Customer service/tech support

In short - I misplaced my straighttalk phone, bought the identicle phone again and wanted straight talk to transfer the information from the misplaced phone onto the new one as the old phone was still active. First up they claimed that my details, email address password, pin number, were wrong which they wern't. Finally convinved them that I was who I said I was and that the phone was mine. The individual I was speaking with finally told my wife that he had transferred everything onto the new phone and corrected my account details.

A week later, when the phone needed to be refilled, I tried logging into my account so I could do what I always did, refilled my phone off of the computer just to be told that all of my details were wrong and to reset my password by clicking on the forgotten password button. An email containing a link for me to reset my password was suppose to be sent - that was a few weeks ago and am still waiting for them.

Bottom line here is this - some so called customer support individual screwed up transferring the details from one phone to the next and failed to correct my account detaoils like he claimed to have done. I now have a phone that I can't access via my account because straight talk has changed those details and failed to inform me.

This mob are the most apathetic and incompetent mob I have ever had the misfortune of dealing with. Their customer service/terch support obvious don't know what they are doing and refuse to put you through to anyone that might know what they are doing.