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Steak 'n Shake
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Steak 'n Shake
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1.0 1728 Reviews

Steak 'n Shake Complaints Summary

17 Resolved
1711 Unresolved
Our verdict: If considering services from Steak 'n Shake with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Steak 'n Shake reviews & complaints 1728

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T
6:36 pm EDT

Steak 'n Shake Long wait time

We went to steak & shake to eat after our movie time & when we got there, there we were the customers inside - as we ordered our drinks - they came - then we ordered our food which it took 30 minutes to recive our food as we have never ever waited that long for food. So there for this time there was not a pleasent visit as our waitree was good. Just dont understand why a 30 minute wait for our food after we placed the order. Id appriciate it of someone gets back to me on this
@ either [protected]@gmail.com or @ [protected]

Thanks
Tracy nauman

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A
12:45 am EDT

Steak 'n Shake my drink

I had finished my drink which was a Coke and I opened my cup to eat the ice and there was a piece of paper in my cup😮 looked like a part of someone's receit this is ridiculous. I stopped going to the one on prospect because I was given rude service every time and was served a raw hamburger and now I got to stop going here man this is crazy people can get sick well I am not returning here either and it's sad cause I met 2 employees that you have that is the sweetest and your employee Micheal Jefferson does not listen to customers when he is on drive thru and he looks a mess I hope things change here I really like steak and shake

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T
2:07 pm EDT
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Steak 'n Shake staff

We arrived at about 1:30 pm waited up front for about 5 minutes and wasnt even acknowledged so we sat ourselves waited at staff kept walking by finally asked for service and got cussed at because we sat ourselves.i know this is not the way you want to run a business and I don't appreciate being cussed at as a consumer. I will never walk into this place again unless your company makes sure these two are fired I know one was named Frankie and the other was a short chubby woman she actually is the one that cussed us out for sitting down Frankie was just a major smart [censored] and also the manager had no care in the world. So hopefully something gives and I may return to this business someday but for now there is no way I will return

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F
1:00 pm EDT

Steak 'n Shake drive thru

I went to the steak and shake on 7/17/19 at 7:40pm. Sat at the ordering spot with only one car in front of me at the pickup window. No one ever said to go ahead and order. After 15 minutes and the car in front of me leaving I drive to the pickup window. No one manning the window and the woman I assumed was supposed to be manning the window is over in the corner looking as if she is texting on her phone. I drove away and went to another restaurant. I'm at this location (North St Rd 7 in Coral Springs Fl) at least once a week. I know it takes forever but this was ridiculous that I wasn't even acknowledged. Don't know if I will be back or anyone that asks my opinion of steak and shake will be back

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D
10:18 pm EDT
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Steak 'n Shake complete order screwed up

We stopped in At the Antioch Tennessee store on our way out of town and ordered 3 Frisco Burger Combos, Cookies and Cream Shake, a Oreo Mint Shake And a Coke. We get back on the highway to find out we have the wrong order. The thing that was right on the order was the Coke. The drive thru attendant repeated our order back to us to confirm the order. The turn around time set us back an hour and a half. The manager fixed the order. The Drive thru attendant that took our order was rude and acted like she did not want to be there. The Drive thru attendant was named Braja and her people skills need adjusting. My family eats at your Restaurants a lot. I spent $23 dollars on this visit. Will not frequent that location again. A Refund or a Gift card or some type of restitution would be appreciated

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L
8:03 pm EDT

Steak 'n Shake steakburger

We ordered delivery for a treat. Thankfully my grandson's meal was good. Mine wasn't. I bit into a hard nasty patty. I didn't want to spoil it since it was his idea. It was horrible. I opened the bun to find a small, thin burnt piece of meat. It looked like they took 1/2 a patty, flattened it as much as possible to be larger than it was. It was about 2/3 of the size it should be and thin as a piece of paper, and cooked to the consistency of beef jerky. We always enjoy steak n shake; so I was very shocked. The store is located on Mt.Zion Pkwy in Jonesboro, GA. I just thought they should be aware.

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C
6:58 pm EDT
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Steak 'n Shake service

My husband and I and another couple went to steak n shake for supper tonight. It took almost an hour for us to get our orders which were not correct. Our milkshakes had to be made to go because they never brought them out, none of the milkshakes were correct, my husband didn't get his onion rings at all so we told them to take them off our bill. Our friends had the same issues. They were not that busy when we were there. We go there quite a lot but I am not sure after this if we will again.

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O
3:50 am EDT

Steak 'n Shake my order and service

I ordered 3 meals one of which was supposed to have bacon there was no bacon or tomatoe. I also ordered 2 milkshakes one of which was not frozen at all and was more like soup. They also did not offer a receipt. I was told there was no salads or blts when they are on all of the menus while I was trying to place my order. And everything was covered in excess grease.

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J
5:08 pm EDT

Steak 'n Shake food and service

7/17/19 Noon
It took over 30 minutes for our food to arrive, and NO it was NOT busy! Broken stools at the counter. The atmosphere was very generic it could have been any other fast food place, not like other Steak N shakes I've been to, those had a real "diner" feel. Food was cold, 2 of the milkshakes we ordered never were brought to the table we had to go ask for them and to top it off the milkshake were not prepared correctly, missing ingredients (dark chocolate, candy), not mixed properly and totally not what was ordered. No apology or discount...NOTHING
BIG DISAPPOINTMENT will NEVER go back to this location!

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W
2:19 am EDT

Steak 'n Shake online ordering

I placed an online order at 1:55, it told me it would be ready at 2:11. I got to the restaurant at 2:12 and they told me they never received an order. I left without food and they refused me a refund. They tried to explain to me that after 12am midnight they no longer accept online orders but I've ordered them before with no problem. She was very rude and worked very lethargic on my food and other food as well. I will be needing a refund going back on my card ending in 2385.

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J
2:53 am EDT

Steak 'n Shake steak n shake port orange florida

After some recent visits to the port orange location in daytona beach i will not be returning ' we have visired this location for 15 years and sadly now is so disgusting i wouldnt eat there again ! ' the place was filthy ' food and debris under cabinets and chairs ' tables smeary and sticky 'floor looked like it hadnt been cleaned in a week ' i understand people drop food ' but this was in cooking area and kitchen too ' def ground for rats ! Ughhh

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dlpcoke
, US
Jul 18, 2019 10:21 pm EDT

Took my brother and sister in law out to dinner at 116th street in Fishers, Ind, on July 18, 2019. So disappointed in the food quality and temperature. Told the server, he took it back and brought it back and still luke warm. I believe they stuck in the microwave. It didn't work. Will not go back to this store again. Shame on Steak n Shake.

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B
1:39 am EDT
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Steak 'n Shake night manager

As a parent I have discussed a situation with a manager about one of their managers who works at night. This is my son's first job as a minor. My son has come home a few times about the manager using profanity, getting in his personal space and releasing him early from his shift before it ends without any explanation! Apparently this situation has not been handled and the night who's name is Noah Ferry is continuing to use his authority in an improper manner as a so called team leader! My son was promised to work some long hours and he was looking forward to the challenge. Noah Ferry (night manager ) continues his ways to show who's in charge instead of mentoring his staff! Remember a team is not a group who works together! It's a group who trusts each other! I can understand why young men and women decide to quit when they cannot trust their leaders. I hope someone reads this and explains to Noah Ferry what is to be a leader not a dictator! Thanks

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C
9:04 pm EDT
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Steak 'n Shake All of it

Horrible service. Location is not clean. The table to the right of us had a hair in their food. Food was not cooked well. This was the worst steak and shake experience I have ever had. I'm very surprised this location is still in business. Our waitress also had no clue how to properly handle food. She would hold milkshakes against her chest and let her fingers touch the food on our plate. Her name was Jessica. I wanted to summon the manager but after I watched the way he acted with the table beside us I figured there was no point since he barely cared or even spoke to the table. The cooks in the back were covered in grease. The manager was dripping sweat everywhere. I was scared to eat my food and Even more scared to send it back for fear of it getting tampered with. -1/10

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H
6:38 pm EDT

Steak 'n Shake service

Not sure who is the manager of the Coral Springs store, but he should be fired. My party of 4 were seated and sat there for 40 minutes waiting for someone to come to our table, and it wasn't until we asked for a manager that we got service. Not even to ask what drinks we would like! My wife felt uncomfortable with order food after making our complaint known, so we ended up leaving without eating. The business had only ten tables occupied, one of which was sat after us and received service prior to us. There were female employees sweeping floors right next to our table, but we invisible! My granddaughter loves Steak n Shake, but we ended up at Wendy's, because this was totally ridiculous and intolerable!

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12:09 pm EDT
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Steak 'n Shake service

My boyfriend and I visited your Machesny Park Illinois location on 7/12. This was my very first time ever. I must say I was very very disappointed! I ordered a milk shake that was very good. But I specifically ordered it with no whipped cream, and it arrived with a lot of whipped cream on it! But we ordered our food, he ordered the butter burger and I order the bbq bacon burger. Well, we waited and waited, as we watched people that came in after is, not only get their good but finish and leave. And we watched 5 waitresses walk past the pick up window and pay ZERO attention to the food sitting there! We were finally able to get our waitress to come over. We asked about our food and she informed us that the ticket NEVER went in. and our food had not even been started! She then told us that she ordered it and they put a rush on it! So, I'm sure you can tell that I won't be going back there any time soon! What A awful experience! The food itself was OK, not the best by any means. I can be reached via email at [protected]@gmail.com

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F
12:52 am EDT

Steak 'n Shake everything

Called in order. They said it would be ready when we got their at 11:15 . Then we get their at 12 and we had to wait 30 minutes on the order to even get to the window. Employee said their was a big group inside but nobody was inside at all. Fries cold. Cooks wasn't wearing gloves. Just Awful. I just worked a 10 hour shift. And then had to wait in drive thru for over 30 mins. This is completly ridiculous. I'm a manager at dq so I know how the fast food industry is.

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6:52 pm EDT

Steak 'n Shake service

We sat down and waited for 15 minutes before someone helped us and that was after we asked if someone was going to help us. We saw 3 other tables get sat and have their drink and food order taken before us. We had bot been to a Steak n' Shake in a long time and we will not be coming back after this horrible horrible service! The only reason we stayed and didn't walk out is because the kids wanted milk shakes. Never again! Not this location at least!

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K
5:38 pm EDT

Steak 'n Shake food

We were there for about 2 hours our shakes came out melted served with meal instead of before and food came out cold about an hour after we ordered. There were about 14 tables in use and 3-4 waiters/waitresses, we asked for ranch she never returned with it so I went up and asked for some to the manager who replied well there are only a few waitresses so what do you expect? Not a very professional response. Would have been better if they would have at least apologized but they didn't!

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F
5:31 am EDT

Steak 'n Shake order on app

I probably walked In at about the time my order was finished and used the restroom and came back to the counter and nobody would come over to help me or even ask me what was going on and by the time somebody did he said they're working on your order I waited for the two orders I seen her working on. It took about seven minutes I think and then I said hey I got to go. and the guy asked her where my order was and here it was just right around the corner on the counter in the bag but french fries were cold and I just thought I'd let you know

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T
9:35 pm EDT

Steak 'n Shake food and service

July 11th, 2019 at 7:10p.m. I visited the Heath, Ohio Steak N Shake to get a sandwich and fry for my son and I. The kid that I asked for ketchup didn't give us any, we had to pull over and wait for the same kids to bring out our food (15 minutes). The same kid that I'm speaking about took my order, and delivered the order of food that was totally disgusting. The fries were cold, I mean cold and old. The burgers were not made to order. The lettuce was beyond wilted, on the one burger it was slimy. Both came with onions that were not ordered, and no condiments that were asked for. The fry containers were lying flat causing majority of the cold food to scatter about in the bag. But, the best part is that the same kid had the bag rolled down so tight that the fries couldn't move. There is definitely an issue with the Heath, Ohio Steak N Shake. I promise my family, my coworkers in the Newark area, and everyone who I can keep from having a bad experience will be informed. I will say that the Zanesville, Ohio Steak N Shake is a great experience and I've never had a bad experience there.

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