The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
State Farmrude treatment

Clem Santine, I would just like to in form you on the rudeness that I received when I came in your office personal. The lady at the front office. She was very rude and seem to not be able to help at all then lied to me about my changing my payment. I received a letter from your office in the mail that stating that my payment would be lowered and thats not what happened when I receive payment in my bank statement it was for the same amount that was my previous amount. Well I had to call the 1-800- number and they told me that your office had sent the letter and it should have been documented. I just ask you this one question how am valued as a customer when I receive such RUDENESS. Thank you for your time UNNAMED so-called valued customer

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