We called Allstate on December 10, to remove our car from our policy, which was totaled in October 2020, and to add the replacement car. They added the replacement car, but did not take off the totaled car. When we discussed this with Tim Green, in July, he said he might be able to reimburse us for 2 months. By the time we noticed this, it was over 7 months of paying for a totaled car. We do not get paper copies in the mail, and had not looked at our policy.
On July 8th, we sent Tim Green an email, asking him to give us a refund. He said he would research it, and that is all we have heard from him, as of today, 8/2/2021, almost a month later.
This does not seem to be good workmanship, and his lack of communication is not what a good company would do.
What can we do to have this resolved? Do you need anything else from us?
Danny & Linda Turley