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CB Insurance Services State Farm Complaints #402-421
State Farm

State Farm review: ignoring my phone calls

C
Author of the review
9:44 pm UTC
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The complaint has been investigated and resolved to the customer’s satisfaction.

On Friday, January 14th 2011, I called this State Farm Location for a quote. After speaking to Joann Anderson (agent), I decided to sign up with her for insurance as she gave me a quote I liked, considering I had a past suspended license and that I am under 25. I gave her my credit card number to finalize the charges and she assured me we are all set. I had cancelled my insurance with the prior company knowing I have a new company.
On Monday when I checked my online account and saw no charge was posted, I tried to call them several times - left messages - but no answer - I assumed that due to the Martin Luther king day, they were off and the payment was delaying. I kept calling since - no answer.Today 01/19/2011 after several messages, I was able to get in touch with another agent (Ms. King) whom was able to transfer me to Ms. Anderson within a few seconds (suddenly she is available on the phone...) - When I told her who I was, she immediately knew who I am... She put me on hold, only to get back to me and tell me State Farm didn't approved me as I had in the past a suspended license.

A. Why would you let someone cancelled their insurance without having a 100% confirmation he was approved.

B. I am 7 months pregnant driving with no insurance for the past few days - without knowing - Just because Ms. Anderson didn't answer my phone calls. All she needed to do is a courtesy call stating I was not approved or at least answer my calls...

I do not recommend this company to no one, if you want to have a reliable company...Thanks god I was able to find a new company which right away insured me, and now I can finally relax...

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