Spirit Airlines
reviews and complaints

To whom it may concern,

I want to file a complaint for unauthorized charge for Personal Item

I was flying out for Houston to New York on June 9. 2023 on Flight Number 1343

under Confirmation Number ZG3IUF.

The plan was late for 5 hours and did not depart until around 6:00 pm. When I boarded the plan, i have a very small briefcase and a small purse, When i was told only one item was allowed as personal item, I then was able to put my purse in my brief case. My briefcase fits inside the case you have at the airport for ,personal item. To my suppise the attfndant still made me pay the 99.00 Fees and said " You want to pay or you can not board the plane " Since I was tired for waiting 5 hours at the air port, I did not want to argue any further and pay.

I am requesting a refund for this unauthorized charge

Please let me know, I can be reach at

van.[protected]@gmail.com or phone [protected]

Thank you for your time and consideration,

Van Hoenicke

On june 13,2023, my mom was traveling from san juan puerto rico to tampa florida with her service dog. Upon arrival the lady told my mom she had to pay $125 for the dog. The dog is a emotional and depression service dog. Mom has all the proper documentation of the dog being a service dog, the lady told my mom that spirit change the policy on service dog, what? A service dog is a service dog, she has travel many times on other airlines and never been change for the dog, my mom is 75 years old I believed the just took advantage of my mom and I demand a refund.

I went through the Spirit website to book a flight on Jun14 2023 @1230 for $377.16 ...the charge went through on my Citibank MC. Called Spirit to double-check because with Spirit you have to. They do not see the flight or any information about me booking a flight. The website has no information. Called Citibank; now I have to wait until it clears, then put in a dispute. The only reason I booked with Spirit is because my Frontier flight was canceled 2 days before I have to leave. Spirit is garbage! Then I saw this blog with MIRAMAR USA being fraudulent

On 06/11/23 I arrived at Lax around 8am Confirmation #CGBLFM/086 FL590. When my luggage came down the conveyor it was open and some of my clothes were coming down the conveyor. The zippper area had been torn and zippers used to close my suitcase were gone. My suitcase was destroyed. I had to get help to take my clothes and suit case off the conveyor and use a cart to get it to the car. The worker at the baggage claim was busy assisting another passenger who was on my flight and the same thing happened to her luggage.

To whom this may concern,

I am writing you to express my unhappy experience with Spirit Airlines prior to getting on flight and also once at the terminal following prior directions, losing over $300 in flight funds and being charged for seats unnecessarily. When I purchased my tickets though Priceline, I did purchase our tickets separately, however I was the one who purchased the tickets with my debit/credit card.

On 5/8/2023 @ 6:04pm EST I called a number from the web that said it was with Spirit [protected]) to ask questions about our flights. Once on the phone with this guy, I felt uncomfortable I did not feel I was talking to an authentic Spirit Airline Rep. I did give this person my confirm # and after feeling how I felt I told them I felt uncomfortable and did not what to talk with them anymore and hung up. I did not request them to do anything to alter my flight information.

After that call I called the number from the web numerous times that had Spirit Airlines.com, which was official. Once on the phone with a rep, I explained what happened and then they inform me my flight which was for my partner was cancelled. I told them she did not cancel and nor did I. My partner could not have cancel because she did not know her flight details. And I did not cancel either. When I pulled the email that said I cancelled when I did not it was at 6:18pm EST, which is a few minutes from when I called the real reps at Spirit that were not helpful. This person that cancelled my reso left me with a credit of $151.91. The reso # I am referring to is RDSE9V Donya Glenda Carroll. This flight cost $316.89 which included seat selections. So I lost $164.89 on this flight that I nor my partner canceled. And no one has checked into this thoroughly because I did not do it. So I repurchased a new flight because the reps told me I could not apply my credit to her new flight which cost with seats $472.78 confirmation# DKHF7N which is $155.89 more than the original flight no one canceled.

So that was the first bad experience with your airline. Then we missed our returning flight to Baltimore, MD. Which the airline rep seemed to be accommodating and we followed her directions because my partner and myself would like to sit together. The Spirit reps at the Las Vegas airport terminal when travel to first stop accommodation our seat request for my partner to set close to me with no additional cost. Which is what the rep told us in Las Vegas Airport, and the flight was full to Orlando however my partner and I were still close to each other.

So, to continue I have paid the price for missing our initial flight and following instructions so my partner and I can sit together. We were fine with the new flight we had to take although it was over a 6hr layover in Orlando. I was told to go to terminal #3 1hr before flight to select seat which was for my partner and it said on the ticket. However once there, we encounter a very rude and non costumer service rep name Olga with a blue top and glasses, we arrived at the terminal at approx. 8:50pm. I witness her already on a phone call were she was being rude. Once I was giving her my partners ticket and explaining the situation she was again not understanding and rude and said "we have to pay to select seats" which is not true because this is why they tell you to go to the terminal with the rep because they are there to help not be more of a stress. I have traveled all over the world and this is the worst I have experience. It looked as if she was training 2 others, I hope this is not the type of training you want your reps to provide to guests on your flights. Because, Olga was so rude I did not want to give rudeness back, I just let her know I have a credit and she charged me $33 for a seat that my partner was no where near me first time it was seat 17D, my seat was 6F which I did not know was a window I do not do window seats, I need an Isle seat. Then I told Olga that with her attitude she gave my partner seat 8F, this is all about 1 1/2 hr before takeoff. Once at the terminal for take off, they want to which my seat to be next to my partner, which is fine but not paying/asking attention to details they never asked just herding you around. However due to lack of care and asking questions that could have really helped use out, Olga was just rude and unaccommodating. When I initially approached her with my concerns and she asked questioned she would have been able to successfully accommodate myself net to my partner.

Flight NK2078 on 05/16/2023 left 6 minutes early and the plane was not even full. I actually asked the flight attendant if my partner could change her seat and sit next to me. And she said yes, actually because the plane was not full at all, other passengers wanted to be able to spread out as well. I was charged $33 for no reason and was not accommodated when asked the rep who was rude for something that could be accommodated on basically on a flight that was not full at all. I feel Spirit does not care about their passengers and more about a $, and train your staff to be rude and unaccommodating. It is not about the money it is about how you make people feel comfortable with your airline and giving great customer service were passengers will want to fly with you again. I will do everything I can to avoid flying with your airline, you have received enough FREE MONEY from me... From this experience with Spirit I will make sure never to fly you again and let everyone I know about this experience.

Thank you,

Katrina Smith

Confirmation # Katrina Smith XENB3F

Donya Carroll DKHF7N

I purchased 6 tickets for family members to fly in from another country, $3500, Using the application online. During the process, they offered me a bundle deal which I accepted, but then realized did not fit my needs. I called to make adjustments, and was told since it was a bundle deal, they could not refund me, but could give me a credit for future travel, $702. I ask if I could use it to purchase a ticket for additional family members, I was told yes of course, you may use it for anything you want with spirit. a couple days later, I tried to book a tick for my brother-in-law now that I know he could come, and they will not allow it. They stated I could only use it for myself, or the members on the original ticketed fight. After dealing with the agent, and then escalation to the Supervisor, Maria, # 307909, who was very unpleasant, and defiant to help me, I was told there was nothing she could do. I requested a refund for all the flights, she said that fine, it will be $1000 dollars in cancelation fees. This company is the worst company I have ever delt with, and why I normally do not use them. Delta has always been very helpful and willing to assist with changes, however, there fights where 200 more per person. Seems the days of customer service are long gone. I was not asking for a refund, merely asking to purchase another ticket with the credit.

Fake discounts. I never add any extras to my ticket. I don’t choose my own seat, and I pack as much of my stuff as I can into the smallest luggage possible. The initial price looks pretty attractive but then when I enter my payment info and click pay, they change the price. They always raise it by $50-60 despite not adding any extras. This is classic bait and switch.

Seem as though this pilot has no sense of humour!

A passenger download to all passengers a picture of a sexy guy with a pilot shirt on but open and stated that this was the pilot on their flight.

Once the pilot saw this download, he came over the speaker, obviously denying that it was him and he was sending the attendants around to find out who downloaded it and he was going to be removed from the flight!

Seriously?!?! Your pilots and attendants need to worry about far more important things that this. So this guy is equated to a disruptive, drunk, abusive person that you ACTUALLY HAVE TO REMOVE FROM A FLIGHT! Ridiculous.

Start hiring pilots that at least have a sense of humour!

My boyfriend, [protected]@aol.com, arranged for our trip to Las Vegas. He is a well known businessman in our community. He paid for our first class tickets on our return flight. The trip was a miserably uncomfortable humiliating experience for him. We were not told before boarding that the front passenger's restroom was out of order. He takes medication that causes frequent sudden urges to urinate. This is one reason why we reserved seats near the restroom. When he had to go he was not able to use the facility. When he rose to go to the back of the plane the aisle was blocked by the refreshment cart. He was unable to use a restroom at all! This caused a very embarrassing accident for him We have just begun our relationship. It was not the image he was trying to present on our first plane trip! You should warn us babyboomers about defects in your flights beforehand so that we could have made other arrangements, Sincerely. Jeannie Trudell RN [protected]@msn.com

Dear Sirs:

Recap: Today I looked online at my account and my wife's account. Unbelievably shocked to see that our Spirit Bonus Miles were debited from our two accounts. I proceeded to call your Customer Service Department and they said that I had not used points in 12 months and they were taken away by Spirit. I explained that we were new customers and have not had the opportunity to fly with Spirit due to Covid 19 last few years and my health issues. I also explained that Spirit never even notified me of this rule and that Spirit arbitrarily had taken my earned points without even a phone call, email or letter. Customer Service proceeded to transfer me to a Supervisor and he said she would reinstate the miles. The lady was very curt and obnoxious did not show any empathy and refused to credit back the miles. She hung up the phone before I could get her name. I asked for her Supervisor and she said no one above her and hung up.

If necessary, I am determined to go up to the CEO Mr. Christie or S.V.P. Mr. Haralson if necessary. to have us heard and have our miles reinstated. I strongly feel that Spirit had not handled this matter satisfactorily and we were wronged. I request that Spirit Airlines review their policy and courtesy and customer service be extended and reinstate our points please. Thank you!

Sincerely,

Alan Andrew Downes, Spirit Account Ending: 6536

Karen Marie Downes, Spirit Account Ending: 5915

Phone: [protected]

Address: 1 Fleet Ct, Berlin MD 21811

On December 12, 2022 at approx 8:00 a.m. my party of 9 was flying out of Orlando MCO to Baltimore. The kiosk was not working and lines were long. We stood in line to get our prepaid luggage tags and add two bags (one was a stroller) . The clerk printed our two luggage tags and then realized one was for a stroller and explained there was no charge for the stroller and was going to credit the amount. In the middle of the transaction she spilled her large coffee and walked away to get paper towels. When she returned we were very close to flight time and she assured us she would take care of the credit. We headed to catch our flight. When I reviewed my credit card bill I realized instead of crediting the bag (because it was a stroller) she charged the amount for two bags again. Spirit denied the credit after I disputed it with my credit card company. Our party had 8 prepaid checked bags and needed to add 1 checked bag. We had 0 carry on bags and one stroller. I am due a refund of $237.00.

I got to the airport around 4 am for my 6:10 flight! The line was ridiculous! They had about 2 stations open to drop luggage for probably around 5 different flights! Last minute they wouldn’t let us drop our bags and blamed it on weather conditions and told us we were too late. They told us the next flight we can take to our home was March 2nd! When we tried to speak to the manager he left and went into the back after having a confrontation with a customer who was not being violent or threatening in anyway and just wanted to get home with her child. After that we were waiting to speak to him and he never showed until we asked another employee who was handling most of the customers to get him! This was ridiculous and I ended up getting switched to a different destination for 9:30 pm! They also refused to pay for a hotel room or rental car to finish getting to our destination! They tried telling us it was our fault for not being at the airport 4 HOURS EARLY! You cannot even get through security until 2 hours before your flight! This was the worst travel experience I’ve had ever! After spending a lot of money on our trip, we can hardly afford a hotel room or rental car! This is insane they cannot control the amount of people they booked! They did not just deny us from getting the plane!

Please see the attachments. I had to unexpectedly fly to Pennsylvania for a funeral on January 2, 2023 and was supposed to fly home on January 4, to Myrtle Beach, SC. We boarded the flight on time on Jan. 4 and backed up from the gate but were told by the Pilot that we had to return to the gate and would be delayed because of weather, per Air Traffic Control in Orlando, which was where my connecting flight was. I checked the weather center in Orlando and there were no weather issues at all - click this link to see, Orlando, FL Weather History | Weather Underground (wunderground.com)

We were told at the gate that it would likely be 2 hours before we would board, so I knew I would miss my connecting flight. Not even 10 minutes after the agent made that announcement, they were telling us we would need to board in FIVE MINUTES?! You can see in all of the email correspondence I received from Spirit, it was a complete mess. The best Spirit could do for me, to get me back home, was to reschedule my flight for Saturday January 7 and this was Wednesday, January 4! I had to get back to work so there was no way I could wait 3 days to fly home.

I ended up having to book a flight home for the next morning on Southwest. I had to pay for a taxi, hotel and meals in Orlando on Jan. 4th, and an extra parking day at Myrtle Beach airport since I didn't get back until the 5th. I have enclosed receipts for all of this. And, to rub salt in my wounds, I got an email from Spirit Airlines a month later, telling me that I would be getting a $95.55 refund. I had also paid for WiFi on the flight, and nothing was even mentioned about refunding that! That receipt is also attached.

I really hope you will do the right thing and see that I am refunded for these unexpected expenses, especially since it was supposedly all due to weather, which was obviously not the case at all. Not to mention the fact that it was a very stressful situation on top of having just lost a close family member.

Please seriously consider my request. Thank you.

On February 16th, 2023, our flight with Spirit Airlines was to take off at 7:52am. The plane was struck by lightning. We waited from 7:00AM-2:30 PM never leaving the airport, seeing delays which gave us hope we might still make it to Orlando, Florida. Passengers began scrambling to find last minute flights to jump on, including ourselves but it was impossible at the very last minute. Spirit Airlines lost my husband's luggage which kept us waiting for two and a half trying to find it. The plane had never left the airport yet partial luggage was lost. I had planned a cruise to the Bahamas several months in advance. We hadn't been out of surrounding area in over five years. I paid for the cruise in advance as well. We purchased clothes and several items for the cruise. The cruise line would only offer a refund of $200.00. I had paid out $2029.00 between the flights I had booked and the payment for the cruise. This does not count items and clothes purchased for the cruise. I tried asking a Spirit Airline staff person in-person and by phone to please at least provide me with a form stating the plane had been struck by lightning in hopes an "act of God" might sway the cruise line to consider a full refund. I could not resolve this in-person and was given a number to call. I could not resolve this request by phone and was told we would have to chat with a bot online. After these attempts, we received an email stating the flight was cancelled. We specifically asked for the email to state the plane had been struck by lightning. Aside from all of this: I cried; I was sick to my stomach multiple times while at the airport to feel like no one cared in terms of what this situation caused for us. It is unforgiveable. It is not acceptable, but how do you resolve something like this when you cannot resolve anything with Spirit Airlines by phone or in-person? My husband was given a $50.00 dollar voucher after all this and to me that is just a slap in the face. That cannot bring back the memories we planned to create, that cannot pay for the cruise that will not provide a full refund. We took time off from work and this does not count for the time lost at our jobs. And lastly, this devastating outcome caused my husband and I to fight at the airport. We saw other couples fighting. We saw luggage brought back through the carousel damaged, opened and items falling out. We will never fly this airline. We will never have one good thing to say about this experience. This will stick with us forever.

On November 11, 2022 I called the airline to add wheelchair assistance to a reservation for Jacqueline Mansell for a one-way from KCK to

Phoenix on November 16, 2022.

The agent could not find the reservation, which had been made in September. After much going back and forth and being on hold, she told me I would need to make a new reservation for Jacqueline - which I did.

She also told me I would receive a refund for part or all of the original flight.

It has been almost three months and I have not heard a word or received a dime. I am so very disappointed with Spirit Airlines.

Flight 3163, time 7:30pm from Miami FL to DFW

The employee name Denice, because I picked the seat at the emergency door, she told me to read the flight rules "Read the every last one", I opened and looked and of course there was confused and I asked also point for the two last pages "which last, this or that". Unbelievable, she told me "You looked not understand English very well " . What did she mean? Because what? Because I am Asian or my husband is white seat next to me? I was mad and voice up to asked her back "what do you want me to do?". She said "need to move me because I yell to her" and then the final they move me and my husband to different seat which we didn't like to seat. They said will refund me the money but still see no refund.

We flew from Orlando to KC with two toddlers and two carseats, checking the carseats at the counter. No issues in Orlando and no extra charges. When we checked our luggage for our return flight to Orlando the ticket agent in KC charged us a baggage fee for each of our carseats, an additional $158 on top of the 3 checked bags we already paid for. When I reached out to CS for a refund they asked me to provide pictures of the carseats which I did. Because the seats were inside bags to protect them Spirit is claiming the bags are full of clothes. I then asked for proof and they refuse to provide proof. There was nothing but our toddlers jacket that they took off right there at the counter. We had 3 checked bags for a week of travel, you assume we also packed carseats full of clothes too just because they are in protective bags? I want my $158 back. I paid for all my baggage, carseats are free. They were not packed with clothes

January 31st 2023 went to check in for return flight was told it was cancelled due to the fact I had not flown out on my original itenery which was round trip from logan to tampa. So what happened was I had to take an earlier flight out of boston the same day because my aunt was very sick and was afraid I wouldnt make it in time before she passed. Now a week later on [protected] went to come home return flight was cancelled with no warning why I have no idea so I had to grab another ticket on the same exact flight to get home. Sad really that I paid twice for the same flight. Conf. Nbjr9l sad to I had a good flight nice people stewardesses flight attendants. Hope someone can take care of this and credit me back the $ 225.90 any more info you need please contact me @ [protected] thank you or email me [protected]@sullivanbrothers.com

Credits: I was to be credited 7500 points back to my account (reinstated) to the original account reservation code TBED8L I need my points to book flights for spring break. I have spent hours on the phone with the complaint department to be told they would call me back and they have never called me back. I want this issue resolved today so I can book my flights, This was during the Hurricane hitting Florida. You were flying empty planes out of Orlando. It was reported I was a no show, How did my suitcase get to MSP if I was a no show? I ended up Buying a ticket on Sun County to get to MSP, The coat of that ticket was $148.00 I feel you owe us to the points plus

Spirit Airlines does not allow you to unsubscribe from their email list. I started receiving spam emails nearly every day after booking a flight with them. When I navigated to their unsubscribe page through the Unsubscribe link in their email, I found that the page is set up to *prevent* you from actually unsubscribing. The page allows you to check off what type of promotional email you receive from them along with a checkbox to "Unsubscribe from all". However, if you check "Unsubscribe from all", the button to save your changes greys out and does not allow you to proceed. You are forced to choose to stay subscribed to promotional mail. I have attached two (2) images and one (1) video to this complaint: These show my attempts to unsubscribe from all their promotional emails and how the page does not let you proceed unless you choose something.

When this first happened, I tried to contact their customer support via text. Their customer support was completely unhelpful: They claimed that they were not able to manually remove anyone from their user list. They tried to send me to pages that did not apply to my situation, e.x. sending me a PDF of their privacy policy. They told me to keep trying to use the link after clearing all my browsing history, which obviously did not work as this was a website functionality issue. When it became clear that this person was not helping me, I asked for their full name or employee ID #, which they did not give me - they directed me to talk to their customer support phone line and then ended the session. It was wholly unhelpful and they completely ignored my complaints about the non-functioning unsubscribe list.

I then tried to email them, including the same attachments as described above. All they did was redirect me to the exact same non-functioning unsubscribe link - they clearly did not read my emails at all. I had to email them *three* times, attaching the images and video each time, for them to say they would forward my concerns to their IT team. I have attached one (1) screenshot of their email to me to illustrate this point - all the emails were functionally the same, until the very end.

In the end, I used a third-party anti-spam program to forcibly remove my email from their list.

At absolute best, this is a company with a completely incompetent customer service team who go to all lengths to ignore a customer's concerns and provide solutions that do not help. At worst, this is an intentional tactic to force unwilling customers to stay subscribed to their spam promotional mail.