Spirit Airlines
reviews and complaints

I am floored that Spirit Airlines refused to reimburse my costs for flight NK-1474 last April 3, 2022. It was a flight from Medellin to Orlando, and was cancelled on the same morning, with no current weather issues in either territory.

I strongly suspect, based on weather issues on the previous day in Florida, that Spirit Airlines found it unprofitable with their fleet to scramble another flight out of Medellin. Of course, this could be expensive for them to do, but they did not offer another flight from Medellin to Orlando for several days. I do not understand why they think the entire risk of cost should be burdened by their customers and not themselves.

To get home one day later, on a flight from Cartagena to Orlando, I incurred the following additional costs. $171.40 Aviance flight from Medellin to Cartagena, a cancellation fee of $132.93 for my hotel in Orlando, $299. extra costs for an Orlando hotel after rebooking due to the lateness of the booking, $48.56 for an extra Covid test, $63.28 for extra taxi and Uber costs to get from and to airports. For a total of $490.56. I submitted all receipts in a request for reimbursement, ref# NK:[protected]

Instead of offering to reimburse me for failure to meet commitments to their customers, I was sent without my consent $100.00 in vouchers as reimbursement for two tickets. This was useless to me, as the purpose of my travel was to prepare to move to Hong Kong, where Spirit does not fly at all. I wonder if Spirit airlines saved more in costs by not scrambling a flight than the $245.28 per person actually saved for that flight. I would appreciate, having been inconvenienced, when a larger airline may have readily been able to launch a flight on such a sunny day, to be reimbursed my extra costs. I've asked Spirit to make this right, but they have seemed content to greedily keep the savings for cancelling this flight to themselves.

I had one final question to Spirit airlines, and as their customer service refused to answer me I posed it here. Was any other customer of this flight offered reimbursement for their extra costs? If so, I ask you to please do so for me. If not, I would like you to respond why you think it's acceptable to have your customers take losses to help you save on operating costs.

On august 30th we were to fly home from Vegas to New Jersey . We got an email as soon as we arrived at airport to see agent. We proceeded to go to the agent and was told Our flight to New Jersey was cancelled due to bad weather. Totally understood. We did get rebooked however my husband lost 2 days of work. No perks of upgrading or any kind of perks. I’ve flew spirit 2 twice and had no problem at all. I’ve told friends what a good airline. They could of upgraded or have free drinks or snacks for the inconvenience. Kinda of disappointed! Staff however was accommodating.

On May 25, 2022 I flew to Memphis, TN with a 4 hour layover in Las Vegas. When I got to Memphis my bag was not there, as I filed the claim they showed the bag still in Las Vegas. As I was leaving immediately on a road trip to Wilmington NC we suggested that Las Vegas send the bag to Myrtle Beach as there are 11 flights per day and courier it to me in Wilmington. No, my bag sat for 24 hours and was put on the same flight the next day to Memphis. The bag then sat until Friday at which time it was to be priority overnight by fedex to Wilmington with a Saturday deliver of 1:30 PM. The bag did not come on Saturday nor did it arrive until the following Tuesday when fedex dropped it off at my son's home. As I had gone back to Memphis on Monday it had to be fedex'd back to me in San Diego. As it was after the fact that I could not use any of the items in the bag I told him not to overnight the bag but send it regular fedex. I thought I was being considerate saving the extra monies to overnight it. Now Spirit says that there is a sign behind the ticket counter regarding baggage claims and that I am exempt from getting my monies back. Was I suppose to wait until I went back to Wilmington which I have not yet been to get my clothes and personal items back. Furthermore when Spirit fedex'd the bag it was not put in a box allowing other people access to my bag as well as the extra wear and tear it received. I did receive monies for the incidentals which again was minimal as I borrowed clothing from my daughter-in law to try to keep these expenses down. I have the attachments; however could not attach claim # was MEMNK9433424

first i booked a Flight from Spirit on aug the 8th 2022 i then booked a hotel for the same.. was Suppose leave the 26 of aug ...my ? is why would i book a flight for only 2 nights instead of 3 ... no clue to that.. Spirit said i missed the return Flight to Indianapolis,I was charged $ 68.00 for that Flight ..i lost my seat D4 but was given a return C27 which is alot farther to walk with a bad hip in my opinion if you treat all veterans that way you won't get many more. also my lock was cut off and there not cheap to buy..So i will not fly SPIRIT again .. your treatment is shoddy at most not a happy vet...

Website was not working properly. I had a death in the family and attempted to buy a ticket on 8/11/22 through the website--wouldn't work, and had to end up buying from an agent. On the way back prior to 8/21/22, attempted to pay for checked bag since price would be higher at airport., Tried for two consecutive days on different devices, and was unable to get to a place on the website where I would be able to pay--kept being moved around in circles. At the airport on 8/21/22 I was charged a surplus, even though I complained to the ticket counter person and later to their online complaints service, as recommended by agents. I still cannot get the website to accept my member number to log in. Customer personnel have been unhelpful and not receptive to requests to get a refund for the surcharge, or get the website working properly.

Purchased travel through Expedia on 13 June 2022 to Cartagena, Colombia. The trip involved me leaving from Baltimore, MD to Cartagena, Colombia (American Airlines) on 26 June, 2002 and returning to Baltimore, MD (Spirit Airlines) on 2 July, 2022. I also bought the travel insurance that covered reimbursement if I was not able to travel due to circumstances that were beyond my control. Unfortunately, three (3) days prior I tested positive for COVID-19 and called Expedia to let them know that I not able to fly. My reservation with American Airlines was reimbursed that day due to my purchase being under the protection plan. Called Spirit directly because Expedia was not able to submit the claim through them. Provided Spirit with documentation supporting my request and they have denied reimbursing for their portion of the expense. They are giving me a voucher which I will never use due to the experience I've had with them on this purchase. This is my first and last time that I plan to ever deal with them. They are not complying with their own policies and the fact that I purchased a protection plan that would cover me in the case of unforeseen circumstances. Appreciate and respectfully as for your help. Thank you!

I bought a ticket for my 68-year-old sister-in-law to travel back to Colombia where she lives. The first leg of the trip was uneventful. it was only when she was starting the second leg of her flight that she had a problem. Flight 1473 with confirmation number HI3UGT She was pulled aside by the gate attendant and told she needed to pay another $80 for the carry-on. Maria, my sister-in-law was surprised because she just came from Boston and had no problem. Maria told her that she only had $40 with her, so the attendant told her that she was not going to let her on the plane unless she paid the money. Maria started to panic and cry because they were boarding the plane at the same time. Maria called me and was in distress thinking that she was going to be stranded in Orlando. we tried to talk to the attendant to resolve the problem, but Maria was ignored, and I could her on the phone begging the attendant to talk to me. I sent her a copy of my credit card to pay the $80 that the attendant wanted. I thought that a carry-on was included with the flight. It was a total disgrace the way the attendant treated Maria in front of the other passengers and other employees of Spirit. This is the first time I used Spirit airline; I travel a lot with Jet Blue and never have been mistreated in such a shameful way. The treat their customers with respect and curtesy.

Las Vegas, Nevada. August 14, 2022. After an active shooter scare, we were placed in mile long lines that wrapped around the airport. We scrambled for 3 hours to get through security. Our flight however was delayed only a couple of hours. When we finally made it to the proper gate, they had already given our seats away and we watched in disbelief as our plane left with our luggage and without us. There was sarcastic help provided which was no help at all. I’m now back at a $200 per night hotel and will have to wait until tomorrow night to go home after we track our luggage down at Dallas/Ft. Worth. Afterwards there will be a 3 hour drive home. Also, the hidden fees for luggage equaled by airfare. No comps have been offered, no help of any kind. I will never Fly Spirit again and will encourage everyone I know to do the same.

Dear Edward Christie,

I hope this letter finds you well. What a crazy time in history with all Covid issues and now the abundance of travel. As one can expect with all these different issues going on, travel has become a complete nightmare! One of my recent experiences while travelling thru Spirit Airlines was a true nightmare and we need your assistance. Just so you know, I have tried to receive assistance thru the proper channels before writing to you. Unfortunately, the many people I have spoken with have been extremely rude and will not help at all.

First, let me give you a little back story. I am a 100% Permanent and Total Disabled United States Army Veteran. I am battling thru very severe health issues. The first involves my heart. I have had 2 massive heart attacks: one on the left side of my heart, and one on the right. The result is now battling Chronic Heart Failure. The second health related issues are a disease called “Paraneoplastic Syndrome”. What this disease does is cause horrible issues with balance, chronic pains in my legs and hands, and overall weakness. The syndrome is associated with masses in my lungs. As of right now the illness is spreading further into different lymph systems within my body.

After recovering from the second heart attack and receiving the diagnosis and prognosis, I decided to take my kids one-by-one on cruises. My wonderful kids decided to spend 8 days at a time with their dad by themselves. During the cruises, my goal was to allow the kids to decide what events we did as long the doctors agreed that they would not impact my health. Basically, my kids had free rein to do whatever for the 8 days with their dad. Of course, the goal was to create life-long memories that they can tell their kids. I was fortunate enough to have 8 days at time to spend with each one: no interruptions. Just me and them. My wife and I are what we call the Brady Bunch. We have 5 total kids, and they are 10, 14, 15, 16, and 17! As it stands right now, I must complete 2 more cruises with my children. Then of course, I must surprise my wife with a get away with just her. You know they say, “Happy wife, Happy Life”! My wife is an amazing woman, and she has just been a rock thru all treatments and recoveries from medications and heart procedures. Our second home for a very long time has been the hospitals and the ICU! Again, she has been just a wonderful woman, wife, and friend!

When we fly anywhere, we always fly Spirit Airlines. I would say 90% of the time we have zero issues. Besides the issue I am going to explain in a second, the only other major problems encountered were last minute cancellations and being stuck a few days at an airport after being bumped off transferred flights. I call it the bump carousel! Anyway, enough of that information. The following is the reason for writing this letter.

In November, my daughter and I were flying from Detroit, MI to LA, California to get on the cruise ship. We took a direct flight from Detroit. We each had one bag that was checked, and we had one small school bag that we brought on to the plane. We checked both bags at the Detroit Airport at the same time thru the ticketing counter which was operated by staff. Just to be clear, we had Spirit Airline Staff weigh the luggage, tag the bags, and load them on the conveyor belt. Our flight landed in California at around 12:15 pm and we had to be at the cruise Terminal for the medical checks and to board at 2:30pm. The cruise departed the terminal at 4:15pm. Upon arrival at LAX, my daughter and I went to the baggage claim to retrieve our luggage. Her bag arrived and mine never did. So, we kept on checking to make sure we did not miss it, but it never came.

Our first stop after not finding our luggage was to the baggage customer service. First and foremost, the Spirit Airline baggage agent was extremely rude right off the bat. I served in the United States Army 6 years active duty and 4 more years in the reserves. My demeanor as a person is always very professional and polite. Upon arrival to this counter, my question to her was “Mam, can you please help locate our missing luggage”? Before I could finish my question, she cut me off and started waving her hands around. The agent completely ignored me as she was on her private cell phone having a conversation about getting her hair and nails done after her shift ended. We politely waited for her to end her phone call! When her phone call ended, we politely asked for assistance again! She completely ignored us again. The agent then walked off towards an office to talk to a male employee. By this time, a line began to grow behind us with other customers looking for their missing luggage. We waited about 20 minutes before another agent came up.

The second agent asked us for the flight info and bag tags. She investigated the system and told us that our bags were in LA, so we thought at that time they were just delayed inside the baggage department at LAX. After waiting another 20 minutes for the bags to be found, we went back to the counter and asked again to have them check the system. We are now on the 3rd baggage agent. They disclosed that the luggage was showing in Las Vegas. I asked how a bag on a direct flight would end up in a different state. After all this back and forth, we were finally told the bag was in Detroit and it would arrive in LA in 2 to 3 days. I explained that we were leaving to go on a cruise in 15 minutes and how do I get the luggage. She just shrugged her shoulders and said it would arrive at LA no later than Tuesday at Midnight. It was Saturday and she was shrugging her shoulders and said come back on Tuesday to retrieve your luggage.

These cruises were set up to have 8 days one-on-one with each one of my kids. That bag had all my dress clothes for the cruise pictures which I pre-paid for before leaving. All my regular shorts and shoes for the different excursions we were supposed to go on were also included. Besides all of that, all the medications that I must take daily were in my luggage that was lost. Sir, I take a ton of medication daily to stay alive. I had only one day of medication in my school bag. I had to call my doctors about the medications that I take and to see what to do. Between 2 ports of call, I had to replace the medications that I take every day. I went Monday without meds. I was forced to buy some of the meds on Tuesday in Puerto Vallarta. Then, I had to buy more meds in Mazatlán on Wednesday. I have receipts for all these medication purchases. They sell all medications as whole bottles or blister packs. I had to spend $1,276 on Meds in Puerto Vallarta on Tuesday. I had to spend $476 in Mazatlán the next day! These totals were in American Dollars, not pesos!

The rude agents at LAX gave me a little yellow slip of paper and said to call about my luggage and then to come back to airport on Tuesday to retrieve my missing luggage. I explained multiple times that we would not be back for 8 days. I gave this information to my wife so she could call the number at spirit to let them know about the luggage. She called Spirit on Saturday evening and told them I was on a cruise. Instead of just leaving my luggage in Detroit and delivering it back home, Spirit still sent my luggage to LA. The Luggage didn’t arrive to LAX until Wednesday. It was then sent back to Detroit and delivered to my house on Saturday. The luggage literally arrived home to my house 4 hours before I flew back into Detroit.

After going thru all the checks and processes to board the cruise ship, my daughter and I went to guest services for assistance with the missing bag. We had to find that bag due to my medications. The agent with Carnival asked for my bag to be delivered to the port in Puerto Vallarta, Mazatlán, or Cabo and all 3 places were rejected. The agent with Carnival was even having issues in dealing with customer service and the baggage issues. Carnival was being bounced around and treated horrible. It got to the point where the carnival agent gave me the phone to see if I could make headway! Nothing was going in my favor.

Carnival Cruise lines gave me a $50 dollar credit to purchase clothing on the ship and they gave me one free clothes wash. Carnival had one pair of shorts available, a pack of 3 pairs of carnival socks, and carnival t-shirts. I went 8 days wearing Carnival Cruise Line clothing. I had to spend time everyday washing my clothes. I had the jeans and shirt I flew out of Detroit in and the one pair of carnival shorts and one t-shirt. We went to 3 different ports of call in Mexico and finding clothing besides T-shirts and sweatshirts was impossible!

As previously stated, I am taking each one of my children one-by-one. Two of the children were able to get the full experience with dad. They were able to get all dressed up on different occasions and have the professional pictures taken. Two of the kids were able to be treated like royalty during their times with me because we had the proper attire to attend the multiple events. We were able to purchase these photos as keepsake memories.

It’s the exact opposite for my daughter. We were unable to do any of the elegant nights. We were unable have that full experience that she could not wait to do. Two of my kids have all the wonderful pictures on their dressers at home, but not her. There is such an emptiness in her heart over this. Not only did she miss out on these experiences, but she also missed out on 2 different excursions that we paid for because I didn’t have the proper attires associated with them. One of the excursions was in Mazatlán, and the second was in Cabo San Lucas. Carnival did not and would not refund the money paid for these excursions either. When buying these excursions, in the details it states what the requirements are. When buying the excursions, you agree to terms and conditions. Well, when the airlines lose your luggage on a direct flight carnival is not responsible and no refunds will be given.

Losing luggage on a direct flight from LA to Detroit completely ruined my daughter’s cruise. As a parent and a father, I am here to make sure my kids are protected and happy. Losing this luggage just destroyed her. I just wanted to spend time with each one of my kids one-on-one and create wonderful memories before the good lord takes me. I am writing this letter to hopefully have Spirit Airlines assist me in making this trip right. Its very important too me that she gets to experience everything my other 2 children were able too with me. At this point, when you ask her about the cruise it just completely upsets her. When she goes into her siblings’ rooms and sees the photos on their dressers it makes her cry.

Before writing this letter to you, I have tried to receive assistance thru multiple people thru the 800 number. I have spent hours and hours on hold and have dealt with so many different personalities. The people at the LA terminal were extremely rude and did not care in the least. I have been fortunate enough to have a few nice people on the phones; but also have people who were clearly uncaring or just having a bad day.

I am a 100% permanently disabled U.S. Army Veteran. Unfortunately, my health is declining and just seems like my health is getting worse and worse. The amount of havoc a lost bag created for this trip of a lifetime is beyond the pale. Its very important to make this trip right for my daughter.

Thanks in Advance for any assistance in this matter,

My credit card was charged $511, I wrote twice to Spirit and called two different phone numbers without talking to a person. Spirit does not have a way to talk to customer service, the only replay I received in the email is a auto confirmation that they recieved my email. No solution, no way to cancel annual membership of that charge was for that. Spirit has by far the worst customer service.

My original flight was from Germany, which was canceled before departing, its was 6 hours delay. At Lisbon flight they give me 2 tickets , one to Lisbon, the other to New Yack, I was told that my bag will be delivered to MB, SC. Of cause I miss my flight to MB, was waiting through the night to reboot and was changed extra 99$, Why? If I already paid for whole trip, I respect if you answer me this question and refund money back!

Galyna

My nephew called me from the airport claiming that spirit clerk Lisette refused to let him board because he had "improper" docs. The flight on 7/20/22, was the first leg of his trip (reservation kcv26s) back to his home country in South America. He was surprised since he used the same docs to enter USA. I sent him a copy of entry requirements for his country which he tried to show the clerk. She rudely refused to listen and told him that his covid vacs card had to be a hard copy. She was misinformed or lied since we knew that his country preferred phone copies instead of paper. I remembered that spirit had requested that I resell the flight tickets which told me that the flight must have been overbooked. I called the spirit service center, had to wait, explained the problem and then transferred to supervisor "mandy" who agreed that he should be allowed to board. She took our phone numbers and said she would call back after checking into the problem. We never got a call back from "mandy" but my nephew who was continually trying to get the clerk's attention calls back and says that she suddenly became friendly, checked the docs and issued boarding passes for the next day flights. He no longer could get on the current flight! What was he to do? He had little money and could not return to my home since I lived 3 1/2 hours from the airport. He would be stuck at airport for over 24 hours. I called the service center again seeking help, spoke to another supervisor who put me on hold for 33 min. and then was cut off. Called back and was connected to another supervisor "william" who informed me that spirit does not assist with food or accommodations. What! All I wanted was for spirit to take care of a problem they created. Reimburse my expenses for my nephew.

My credit card was charged $69.95, I emailed twice to Spirit and called two different phone numbers without talking to a person. Spirit does not have a way to talk to customer service, the only replay I received in the email is a auto confirmation that they recieved my email. No solution, no way to cancel annual membership of that charge was for that. Horrible customer service.

May 27 - Bought Tickets to fly from LAS to Memphis TN on 2 Jul and Nashville TN to LAS on 10 Jul Cost $934.36

May 27 - Bought Seats on flights for $162

Jul 1 -Bought Free Spirt $69.95 to cut costs on baggage fees

Jul 1 - Went to LAS airport and paid to check in four bags $190

Jul 2 - Airport Kiosk wanted to charge $360 more to check in four bags. Total of $550

Jul 2 - Helpers and desk manger could not fix by check in time. Lost flight and

$190 baggage fee. All other flights full. Had to get ticket with another airline

Jul 5 - Paid baggage fee for return flight of four bags $224

Jul 10 - Return flight from Nashville. Had to wait 1 hour and 20 minutes for bags at baggage claim

On July 11, I was flying from Portland to Dallas - Fort Worth, with a layover in Las Vegas. My bag (golf clubs) did not arrive at midnight when I did. Before leaving the airport at 1:30 am, I filed a claim. The baggage worker told me I could call at 7:30 am the following day and see if they had located my bag.

On July 12, I called the number and waited 15 minutes on hold before it told me to leave a message; it sent me to an extension that did not exist, ending my call: This continued five other times. At 1:18 pm, I received an email stating my bag would arrive at my house by 11:00 pm. My bag did not arrive.

On July 13, I received an email to schedule the delivery of my bag; I was given three choices. I chose between 1 pm and 5 pm. By 5:00 pm, I called and got someone belonging to a company not (Spirit) who schedules the bags to be delivered. They said there was nothing they could do because they are not Spirit and a different company actually brings it to your house. They said it showed it being picked up but could not track only the delivery company. I called Spirit customer service; they gave me a number that was also disconnected. I looked up the corporate office number online. When I called, they had a selection for baggage complaints; it no longer existed and disconnected with me. I waited up until 11:00 pm, then went to bed with no bag.

IMPORTANT: my golf clubs are valued at over $2000.00. i will not let a company drop them off at the front door with no one home. By the end of the day, I had waited 15 hours for someone to do what the email said.

July 14: I spoke with Spirit customer service. I explained the situation, and they said there was nothing they could do. I got the number of the DFW Spirit baggage claim and called them. I finally found a helpful person. They gave me the number of the delivery company. I called the company they said the scheduling company is to blame and there is nothing they could do. I still do not have my bags after 23 hours of waiting.

had a credit two days ago now they are saying it never existed they said i never cancelled the flight but i did this is robbery this july 14 2022

payment and cancellation of flight conf. #A99V2F. Cancellation of membership

2 years ago but continued billing of $69.95.

Request a refund of A flight $ 170.78

membership fee 2020 $ 59.00

2021 $ 69,95

2022 $ 69.95

=======

TOTAL $ 369.68

We recently booked a R/T flight for 5 passengers under 4 different reservations. I was concerned about the random seating and therefore purchased our seats and bags prior at the time of booking. When we arrived at the check in counter our seats were the same as what we purchased, its all good! Upon boarding the counter agent issued two of the five passengers new boarding passes with a different seat assignment. :( When we boarded we noticed 2 different people in our seats ( who didn't pay for their seat and had random seat assignments). I have contacted Spirit with many different media as well as the counter, flight attendant, customer rep at the landing airport, customer service phone line, chat line, and email... have yet to be provided an explanation or reimbursement of the cost for 2 purchased seats. I will never (mark my word) fly spirit again... I live within 45 minutes of 2 major airports who service with many other airlines. I value my money and will look for a better option that provides adequate customer service. To be honest it was only a small amount of money but it was our money and we feel that it was stolen from us for a product that we didn't receive.

On March 6, 2022, I arrived late for flight from BWI Airport to Louis Armstrong Airport. In my haste, being 77 yrs of age, nerves on edge, using the self-service I erroneous push the wrong button. I informed the agent at the counter who told me to hurry or I would miss my flight and this error could be corrected later, not to worry it would not be a problem, but it is. I reported the error to my bank (Bank of America) and was given a credit, now it has been reversed because Spirit says it's a legitimate charge and it's not. I had one bag! It seems that taking advantage of senior citizens is the order of the day and I'm sick and tired of being victimized. Help me get my money back!

On Saturday 4/23/22 we had a flight from Cancun to Chicago, with a connection in Fort Lauderdale. Our original flight out of Cancun was approximately 35 minutes late taking off, making the connection in FLL tight. When we landed in FLL there was about a 30 minute delay in the baggage being available, so that we could go through customs and recheck our bag in time for our next flight. While waiting for our baggage, I asked a Spirit employee if they knew if the Chicago flight knew we were here and would they wait for us. She could not give me an answer. I asked the same question again as we were trying to get through customs. Again, no answer. I was told that when we go to recheck our bags, if they take our bags, then we will make the flight. If not, then we missed it. We cleared customs at 1633 and attempted to take our bags to be checked and were told that our plane already left It was supposed to take off at 1633. I asked if they could double check that the plane had indeed left, because there were about 12 of us on the flight from Cancun who needed that connection. I was directed up a flight of stairs to a Spirit agent to rebook a flight home. I was orignially told there were no flights out of that airport for 2 days. I was then told there was a flight out in a few hours, but only 2 seats available. There were three of us, one being my son, so I could not take that. I asked to have other airlines checked and was told she could not do that. The agent was so rude and disinterested in helping us, I could not believe my eyes. We went to another Spirit agent to see if they could look at other airlines. While waiting for that agent to see what she oould find, I searched on my phone using Google flights and saw that there was a flight out of FLL at 1948 that had about 12 open seats. I showed it to the agent and she said she was unable to view that and could not help me book it. Because I was desparate to get my family home, I booked it myself planning to address it with Spirit after the fact. When we got to the gate, there were other oassengers on this flight who had missed their connection with us. Their flight was booked by the Spirit agent at no cost to them. I have since contacted Spirit by phone and was told they could not handle that type of complaint by phone and was directed to the website. I filed the complaint online as requested and was told it could be 30 days. I have still not had my complaint or reimbursement addressed, however, today I got a survey from Spirit asking me how the customer service regarding my complaint was. So I have filed another complaint, but I am at my wits end. I can't seem to talk to anyone or get any resolution to my issue. This is hands down the worst customer service I have ever received. I am beyond frustrated.