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January 20th, 2012 at 3:25 PM at Sonic Drive - In # 1141 in kansas city kansas on 5545 leavenworth road i bought ice cream the sundays and blasts 2 a piece, and after getting home i found a plastic object in one of them it seems to be apart of the machine. I placed a call a 4:05 PM and spoke with the manager steve he was nonchalant and the problem was not solved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Wow, that bites. You should go to their website and put in a complaint. They should have apologized to you and told you to come up and replace the ice cream sundaes as a courtesy the next time you visit. KFC totally screwed up my order (I paid for large popcorn and large mac and cheese and got small and my snackers were missing cheese and the bread was so hard it stuck to the chicken), I took one of those surveys on the receipts, put my opinions on the site. I got a call within an hour from the manager offering to replace my ENTIRE order and gave me a $5 gift certificate. I wasn't expecting all of that, I was just expecting them to credit my order or replace the snackers.