Sonic Drive - In — service unsatisfactory / manager dismiss complaint
I am deeply disturbed about an incident that occurred at the Deridder La. Sonic Drive in. I ordered food and a drink which I did receive. The following day I was informed by a Sonic member in training that she heard the person who took my order say to another Sonic member that she was going to f--- my drink up. I immediately contacted the manager on duty(Mike) about this disturbing news and his response to me was ' the Sonic members in question had been with them for a long time and he could not believe they would do this.
This issue is not about the type of worker's they are for him, the issue is about me as a paying customer should be able to go to any public eating establishment and order any thing off the menu that I can afford to pay for and not have to wonder if my food or drink has been tampered with. The issue is about my being reassured by the manager on duty that 'if this occurred", the matter would be looked into and that I would be assured this would never happen again, but none of this was done on my behalf. I was not even offered a free drink the next time I ordered, although there will never be a next time.I am outraged even more because the manager 'informed the Sonic members in question that a Catrina Blake called and said they tampered with her drink. To me, this is very unprofessional because by disclosing my name to his worker's, it only opened up a can of worms between myself and those worker's. Manager's lead by example, or they suppose to, and this manager does not demand from those worker's the satisfactory service to the public that they are suppose to display. There is a history of personal events surrounding myself and the member's in question, but I know without a doubt that these feelings have no place in the workplace. Something has to be done about this because I refuse to lay down and let this thing go because they(the member's in question)have worked for (Mike) the manager a long time."
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