Sonic Drive-In
Reviews and Complaints

I have tried to talk to representatives regarding removing the gift cards registered under my name but to no avail. Today, June 15th, one of the reps told me very sharply to call customer service. When he was told customer service is open M-F, he told me to call on one of those days. He was the same representative who talked to me last week.

Someone had reloaded one of the cards w/o permission, and two representatives whose attitudes were wonderful took care of the problem promptly and sent me a new card by UPS.

I want the cards removed from the Sonic card site, but no one doesn't know how to remove them.

My husband and i drove thru Sonic last month. He ordered a cheeseburger combo and enjoyed it, i ordered a chicken wrap with bacon and cheese. They did not put the bacon and cheese on however, which i found out when i got home. Although it was disappointing we decided to give it another try. Today i went through the drive thru again and ordered my husband the same cheeseburger combo with tots and for me the chicken sandwich (with bacon, cheese, tomato, lettuce) combo with fries. When i was given my order i checked the bag because the last experience i had and there were 2 orders of tots, so i gave it back and said i had ordered one fry. The guy fixed it (with no apology by the way) and handed it back. I almost checked the rest, but there were cars lining up behind me so i left. Well, when i arrived to have lunch with my husband we discovered a chicken sandwich with nothing on it and another (grilled) chicken sandwich with lettuce. This was absolutely NOT what i ordered. The only thing they got right were the drinks. I was sooo pissed. The other thing is they didn't even give me a real receipt with what i ordered on it. And by the way, i had already corrected the girl at the beginning when i first placed the order, looked at the screen to make sure what i said was what she put in the computer (which it was).

DO NOT GO TO SONIC IN ROSEVILLE, CA! The people they have working there are absolute idiots.

It appears that the Sonic at Muleshoe, Texas has stopped putting lemons in their Route 44-sized Lemonberry Slashes during Happy Hour (2-4 pm). The last two slashes I have gotten at the Muleshoe Sonic during Happy Hour have had no lemons at all. On the other hand, whenever I've paid the full price this summer outside of Happy Hour, the restaurant has never failed to add the lemons. Typically a Route 44 Lemonberry Slash has contained a whole lemon in slices. Is this a cost-cutting move or simply an employee's mistake in the preparation of the drinks?

takes 20min to get a drink, five employees standing around talking, only 2customers at the place . give you food that has set under the warmer. dips onionring s back in the grease to rewarm, hamburger, , , , not sure what the problem is with them, but cold and soggy, thought i would try them again, i live down the street, but i will go some where else from now on . they were great for about the first year, , after that on a grade level, , , i would give them a d-.

I used to work at Sonic in Jennings, La. Due to the uncontrollable behavior of the bosses daughter, I no longer work there. The young girl screams and hollers at employees and to holler back or defend yourself is going to get you fired by her dad who runs the whole place. She has no respect for anyone especially the older employees. She isn't in management but plays as if she is. She doesn't know how to talk to people and makes them cry. I doubt corporate knows of this behavior because I don't think it would be tolerated. But no one is going to tell because some really need their jobs. They need someone to speak up for those girls and get her out of there or get her under control. If she were my daughter, she would be bent over my knee for a good whipping. But then my kids are taught respect. If there is anyone willing to speak up for these employees, they could use it. If you are a past employee of the Jennings Location, my apologies if you were one of the ones terminated for putting her in her place where she belongs.

this is a new resturant and i have visited 3 times in last 2 weeks as a drive-thru customer..i have only purchased 20 oz Java Chillers. i had not really paid attention to price, and the fact that i never received a receipt...however today May 8 2008 i stopped and purchased a 20 oz Java Chiller ( $ 2.99 on menu board )
i was told " that will be $ 3.18 at window " when i arrived @ window, i ask why was there tax on take out order? girl told me thete is NO tax on take-out...i questioned her of amount ( $ 3.18 ) when drink is $ 2.99...she said " ok just give me $ 2.99, which i did...i asked for receipt, she said she had to keep it ?
there is something that SMELLS here! is the employee charging all drive-thru orders tax and ringing up without tax and POCKETING the change? this would be a nice little BONUS for the employees @ expense of customers..as of today, I WILL NOT VISIT SONIC . i would hope that owner doesn't condone this practice. Please investigate this store...Store # 5873 located @ 1754 US rt 36, Urbana, Ohio Thank you

I have gone to Sonic for food and drinks for years. Lately I have been getting "slime" in my cup. Everyday I stop while I'm out to get and ice tea with extra ice. Twice just recently I have been getting all the way to the end of my drink and see something dark at the bottom. It is SLIME! What is it doing in our drinks? Better still, what is it doing in your machines Sonic? Isn't there health laws you are suppose to abide by? Are you an exceptions or something. If you want customers to stay with you then you better get with it. CLEAN YOUR STORE from ceiling to floor and don't leave any machines not cleaned thoroughly. Your drive ins are disgusting. Clean up your act.

Okay, so I try to pull into the donut place this morning, and there is a line 4 cars deep. No time, on the way to work. I pull back out onto the road and pass a Sonic, and I think, "hmmm. I remember seeing these cinnamon rolly things on TV. Maybe this would be a good time to try them. I have two dollars on me. I pull into the place and order a large order. She tells me that will be a few pennies away from three dollars. I'm thinking, my goodness, three bucks would have bought six donuts, so this must be a large order. I can share them with co-workers. The girls hands me this bag and when I got to work, there is a small package of five of these little one inch long biscuit things. What a rip off!

The entire order shouldn't have been more than a buck! Never again!

I am an current employee at sonic drive in and i am having trouble with some one using my employee number to make employee tickets and they have racked my bill up to $160.00 and i have made a complaint about it but unfortunately i have no proof that it was not me the thing is though you have to sign the receipts. I have not had to sign a single damn receipt since i have worked there. I can not eat fast food due to two severe ulcers. They are so bad that if i eat just hint of oil or spicy foods they start to bleed and i have already brought in a doctors note pertaining to my medical problem but they still insist i sat there and ate a hundred and sixty dollars worth the food (that could kill me) in two weeks. Sonic has a very bad system i mean all the managers have our information and there should only be certain really i am portal people with that kind of very important information. They need a higher and more secure system.

I ordered some cheesecake bites and they are nothing like the pretty picture makes them look like. It says nothing in the promo about the baited being deep fried. Whose idea was this? Cheesecake bites are supposed to be cold not hot. I thought i was eating a big chicken nugget. I was very upset when i got these disgusting things. Sonic should make a new promo ad because that is fraud. They were deep fried in the same oil as the chicken and fries.. Please sonic DONT DEEP FRY THE CHEESECAKE, it's not normal.

Sonic Drive-In
Cockrell Hill
Dallas, TX 75211
www.sonicdrivein.com
US

Terrible service. The employees who work here are unfriendly and unprofessional. The restaurant was clearly open when I pulled into the drive-in. There were several cars that had ordered food. As I was placing my order the employees turned off the lights and said the place was closed for the evening. I drove off but noticed that the drive-thru was still open. What terrible employees. How hard is it to take one more order or have the decency to direct me to the drive-thru? This place has lost my business.