The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Sonic Drive - Inpoor employee treatment

This location has gone downhill since the previous manger left. One example: the general manager has fired at least ten employees and tells them It's because of over staffing. Then he hires his in his family in the place of the people he has fired! His dad, sister, brother, brother in-law, and room mate. And to boot he demoted three of his assistant managers so that his family members can be his assistants. It's completely unbelievable! I have had several friends that work there and the ones that have been terminated were notified by text message. Most of these people have children to feed and have had no warning at all.
This general manager, Tim Lemley, is a joke. He put his cell phone number at the bottom of the receipts. Instead of the store number. And when you call to complain that something was wrong with your order, his wife answers and says, "He is at work, sorry". And then hangs up. No can I take a message, or can he call you back. If you call the store they will argue with you about your complaints and if you do get through to them about something they say that you can come back anytime to get it fixed, and when you get there to get your "free item" no one seems to know anything about it. And you don't get your item corrected.
Another thing: if you go through the drive thru you can generally hear him yelling in a foul language to the employees. It made me feel pretty bad and I don't even work there!
Beware of this sonic! It takes too long to get your order (cold food, watered down drinks, ect.), carhops are unattentive and rude. Poor quality of food. I used to love eating at sonic. Not so much now.

Responses

  • Ro
    roz1957 Apr 29, 2013

    Same problem with Sonic in Wilmer, TX. Manager treats staff horrible and hires her friends. Staff suffers. Wonder if owner even nows what going on. Owner needs to take an interest in business and not just leave it up to manager run store.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.