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Sonic Drive-Inorder

1
K Aug 18, 2018 Review updated:

August 18, 2018 @1:33pm
I placed an order for 2 ice cream dishes, small snickers blast with no whip extra snickers, & large cherry limeade. Chrishel ( car hop) person brought our order out which was good, until I started to eat my melted snickers blast that seemed to have been made sooner than my other items that I've ordered. I got out the car to speak with the car hop person which wasn't the same person who originally brought my order out and explained to her if she could remake the blast because it was melted. She agreed, while I was sitting outside waiting I noticed it was taking a long time to remake my order.. when she finally brought out my order I was pleasant with her and thankful that she remade the blast... I left thinking everything was good because I ate my blast down to 3 quarters and that's when I noticed chunky pieces of styrofoam in my ice cream blast that was put into my cup purposely. I didn't notice anything different because the lady put so much snickers in my cup it over powered the whole blast which was odd to me but I didn't think nothing of it... I was upset I drove back and asked the person who remade my blast to get the manager and she said ok. I explained to her there were chunky pieces of styrofoam in my ice cream blast, but the young lady showed no response to my complaint but acknowledged she would get the manager. Then I spoke with the manager of the store and explained what happened she then apologize and gave me money back. At first she was explaining she can only credit my card back but when I told her I was reporting them she gave me cash. I asked for the manager number of the location, and the young lady that got the manager for me came out and said it's at the bottom of the receipt. I then asked to confirm the store number but in turn gave me the wrong information. I would recommend to everyone not to purchase anything from Sonic Drive at 3134 W Walnut Hill Lane Irving, TX 75038.. only thing I failed to do is take pictures because I was so livid about my order

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