Sonic Drive-In
Reviews and Complaints

I went Sonic America's Drive-In at 4130 Kirby Parkway.I pressed the red button to order and was ignored!The employee with the headset was walking talking and laughing, never once looked my way.So after I pressed the button a second time with no response, I decided to go on the other side.As soon as I pressed the button, I was greeted with laughter as he took my order.The young lady brought my Sonic blast out and we exchanged money.I asked the young lady was the other side closed and she began to laugh.She said"Did he tell you that ?" chuckling as she spoke.I said no but you just confirmed he was being rude to me. She just said have a nice day while walking and laughing.I felt so disrespected and hurt by being picked on to play games with.I have never been treated like that as long as I have been going to any restaurants. I feel like poor and sad customer service represented today atSonic should never happen to anyone. Then my daughters were in the car to witness such behavior. This situation should be dealt with immediately before anyone else be subjected to such behavior.

This is the second day in a row where it has taken over 40 mins for someone to even come on to get my order and there are maybe 5 cars here. I've moved stalls and still nothing it's been so long the button has turned off several times and multiple people have left It's not even happy hour. Literally at least 15 people have left this service is something I wouldn't have expected from sonic

Went to the Totowa NJ location and this is my 3rd and last time! First time hop handed me the milkshake lid half on spilled all in my car and on my clothes. No problem accidents happen bring me some napkins. 2nd time drive thru lid half on spilled on my clothes as I'm taking cup from employee. Today drive thru again handing me two drinks one in each hand. She's pouring the excess drink out of one cup on the ground out the window splashing my vehicle, and guess what the lid is half way on the other cup with juice spilled all over the cup. Very disrespectful to hand a customer drinks like that! Sonic please invest in better employees or ethics training. SHAME ON YOU! ANOTHER GREEDY CORPORATION! WANT OUR MONEY, BUT DON'T INVEST IN THE GROWTH OF YOUR COMPANY! #SONIC #NOTWITHMYMONEY😠

I'm done with trying to buy any food or drink from the Winchester, KY location. Every time my husband and I go there, they screw up our order or forget to give us something that we paid for. Today, I ordered two medium ale-8 swirl slushes, but you can only get them in large because "they are a promo drink and won't be around forever." So I get the large, "but you can't get the happy hour price." I pull away with my drinks and what do ya know, they are regular ale-8 slushes. This location clearly needs better management, better employees, and better training.

My husband and I waited for over 20 minutes today to be able to order one drink. 11 stalls at the Clarksville, Arkansas sonic were taped off with caution tape. The stalls that remained open were not operating correctly. We watched numerous people leave without ever getting their order submitted. We were only able to finally place are order by using the cell phone app.

Employee was VERY RUDE, nasty attitude, threw my condiments out the window on purpose and even after a repeated of my order she got it wrong three times not to mention I was in line for almost 20 minutes, never again will I come back here until they get that little girl who does not have patience at the window you have to be prepared for customers .

Yes my daughter was doing training at a Sonic Drive In, in West Frankfort, Illinois and she was told by Seth a manager that she had to wait for Miranda another manager that's dealing with the Herrin, Illinois Sonic when it's done FOR HER TO GET HER SCHEDULE AND NOBODY HAD CALLED MY DAUGHTER SO THEY TOLD HER THAT SHE WAS NO LONGER ALLOWED TO WORK FOR SONIC BECAUSE SHE HAD MISSED 6 DAYS WITHOUT BEING TOLD THAT SHE WAS STILL WORKING. THEY WOULD NOT TELL HER ANYTHING UNTIL I CALLED THE MANAGER AT THE WEST FRANKFORT SONIC TODAY. IT'S REALLY SAD THAT SHE MAY BE ONLY 17 WITH A CHILD AND SHE'S HOME SCHOOLED AND TRYING HER HARDEST TO FIND A JOB TO SUPPORT HERSELF AND HER DAUGHTER. THEY COULD HAVE GIVEN HER A SCHEDULE SO SHE WOULD HAVE KNOWN THAT SHE HAD TO WORK AND THEY DID NOT GIVE HER ANYTHING JUST TOLD HER TO WAIT FOR MIRANDA TO CALL HER.

When I tried to call I asked politely if my application was being considered and if she'd call me (since she runs interviews mostly) and she snapped at me saying she does interviews on Mondays 4-6 then proceeded to hang up on me in the middle of the call. She's also yelled at my friends over the board, and always seems upset no matter the time. I've never done anything to her, I've only ever ordered food politely.

I hope what I heard about some of the employees at the Fort Smith, Ar location on Greenwood a Road is false. I was told that a manager and a cook was doing drugs on site durning business hours. Something about hiding it in the ceiling tiles in the bathroom. I hope it is just a rumor but thought you guys might want to check and make sure. Normally where there's smoke, there's fire. I enjoy eating a sonic and when this was brought to my attention I wanted to let someone know before something bad could happen. I would like to remain anonymous. Thank you.

I went to Sonic tuesday morning for breakfast, and Rachel, the store manager was very rude to me. She was snatching my credit card out of my hand which game me a cut on my hand! Upon receiving my food I found it very cold, my burrito was soggy and cold, the tatertots were very cold and chewy. I am very disappointed at the way I was treated, I come to this location almost daily and I do not deserve to be treated the way I was. Unacceptable.

Twice in one week, I left this place DISGUSTED. Customer service here is aweful! Manager, Sheila is a horrible example to her associates of what customer service is about. I ordered fries, mozzarella sticks, a strawberry Sprite, and a float. There was no ketchup, ONE marinara for 6 sticks, no spoon for the float, and the Sprite was regular (not strawberry). While awaiting the corrected Sprite (that I had to pay 50¢ for the strawberry flavoring the forgot), I ate 3 of my 6 sticks and was out of marinara. I asked the guy for another marinara when he came back, but he said they would charge me. I pushed the red button and got the manager who tells me I only need 1 sauce. That is a slap in the face when I just don't $14+ and understood all of your errors with my order. No courtesy! I called your complaint line, and the guy I spoke with and told the story assured me that he would get this complaint into the right hands, but he seemed to not be very attentive during the call. I asked him what the manager's name was that I mentioned; he couldn't even tell me! Just disgusting all across the board! I really hope this letter gets into the right hands.

I have went to Sonic @ S. Post Oak and Orem Tuesday and today of this week. Tuesday I parked and placed my order for a RT. 44 slush. After waiting 15 minutes I called them and asked what's going on, they told the drink was coming out after 10 more minutes I drove off without a drink. No one ever came out. Today I went there tried to order but no one answered after 10 minutes. Please fix this.

sign up for sonic app and get a free drink right did not work ended up paying for the drink reason some app issue. Hit my birthday two days ago get a free small shake . So we followed the instruction hit a button with the car hop watching confetti balloons and system error hooray your stupid to trust a sonic app twice. Car hop looks accusingly at me like im trying to rip off sonic for 3 bucks. I showed proof of date of birth she hits the redeem button same thing . So no drink, i refused my order . Make me look stupid over a free drink no system in place to back up a faulty app. ? I USED to drop 2-300 in sonic a month. Make me feel stupid ? There are other burger fast foods out there and im sure if their apps fail, the store will honor the promise.

I went to sonic drive in in Independece Kansas on August 23, 3018 and the messed up on my drinks I order a sprite O and a cherrie limeaid and a Fanta orange and my drinks were wrong they did not even give mustard for the corn dogs my ticket number is 292 the employee number is 189 not happy this is the second time and still have not heard about the other complaint I made.

Upon finishing the popcorn chicken I tipped the container back to eat the crumbs, something non chicken fell into my mouth, it is white and heard but seems like some kind of compressed powder. I spit it out due to the foreign taste. This is a bit concerning since I can not identify the item. I worked for sonic drive in YEARS ago, for about 5 years, I can not recall detergents we used other than floor cleaner at the time that could be related.

Be aware that this Sonic Restaurant puts unwanted harmful items in your shake, and nothing was done. They didn't even offer to compensate for the cost of my check. After purchasing my item I drove off and noticed that there was too much whip cream in my shake. I was too far to turn around so I just ate the whip cream until I got to the ice cream. I then noticed a strange object in my shake. It was too dark to determine what the object was. I called the supervisor, and he said to take pictures and he would have their insurance company call me. My stomach was so upset after this. After talking to their insurance Company, they determined that nothing could be done and as I said before they would not even offer to compensate me for my cost. This is not acceptable.

Clifton Colorado. Ordered the 2.99 double cheeseburger and med. Tot says goid through labor day. They were rude and said they do not have that special even though it is on their website and on tv ads. Shake menu says coconut cream ansd banana cream shakes. Nope they don't have that any more. This is the very last time I will ever go to a sonic again.!

Tuesday, August 21, 2018. My husband decided he wanted a Sonic burger and onion rings for dinner. I went to our local Sonic, 1906 St. John Ave, Dyersburg Tennessee. The lady came over the speaker talking so fast I couldn't understand half of what she was saying, so, I went ahead and ordered the 1/2 price cheeseburgers and a large order of onion rings. Everything on the screen was correct. The server came out with my order, onion rings only. I told her what I had ordered. She went back inside to ask the manager about it. She came back out and told me there was not an order for my stall with 2 cheeseburgers. SO, I had to wait another 10 minutes to get the rest of my order.
Don't get me wrong, the food was very good. The service, not so much. Even though it was their mistake, I still had to pay for the order,

A manager named Kelsey cut me off while ordering again, and I did not get to finish my order. I received half of my order and then she came outside after I had to push the button again to order she said " what else do you need" extremely rudely. She proceeded to just give me free drinks because she gave me more drinks on top of the ones I already ordered. I am no sure how this continues to happy but it's getting out of hand. She does not have any respect or care when serving and constantly cuts me and other consumers off while taking their order.

I went to Sonic on Whiskey Rd in Aiken SC. on 8/20/[protected]@ 3:54 and ordered the Classic double cheese burger special with the tots with chili, cheese, onions and a medium Fresh fruit strawberry slush which they said would be $ 6.[protected]@ 4:16 I still had no food so I called back in and informed them that I was still waiting on my food and was told it would be right out. I watched people come after me get there food. So at 4:28 when I still had no food I left because that really was ridiculous to leave a customer waiting that long for anything.