Sonic Drive-In – Page 50

Visiting the Sonic Drive-In in Atlanta, Ga on Moreland Ave on July 8, 2018 around 1 am, I ordered a grilled cheese, tots along with a few other things. The grilled cheese tasted like it was thrown on the grill bare and a piece of cheese was slapped on it; the bread tasted stale. The tots was cold and tasted like they were cooked in dirty grease. Everything was awful.

I recently moved to Great Falls, MT. I thought I would have to leave my favorite burger and drink stop behind, that there would be no more Sonic.
I was pleasantly surprised to find Sonic here in Montana. I went but was terribly disappointed. Customer service was good but if you have no more than that to offer then you don't have a restaurant.
My food was cool. It tasted like it had been cooked long before I ordered. It looked like the burger had been stepped on it was so flat. The ice cream machine wasn't working and the ice was wrong. No one enjoyed their experience.
Sometimes you just have a bad experience with dining. I can understand that. When I mentioned this to others here I always got the same response, "don't eat there, they are horrible, the ice cream machine is broken, they are out of something", etc. I have heard nothing kind about this establishment.
I don't know if you have had complaints against this franchise but I have read many reviews and all are bad.
I thought I had found a little bit of comfort in a stressful move. I will no longer use this establishment until something is done about the problem. This isn't an off day, this is a situation that puts a black mark on your business.
Thank you for your time.
Pamela Weber
[protected]

I want this to be my official complaint of a hazardous work environment! Today alesa cursed at me and said my face was disgusting! Both of these time I told her that I did not like it and was offended! She always this way I tell them and they see it and say there going to talk to her but nothing changes. One time When I was upset and trying my best Tiffany wrote me up for saying am trying my best because I have attitude. When alesa is like that all the time! Noah slap her in the face with money and nothing happened she didn't write either of them up. Then one time Kaelib said you want to hear a joke? Sure I said then he said what black and yellow? I don't know. A bee. I said no. A school bus full of black people. He said then laughed so hard. Then I said that not funny. Then he said you can't be mad am half black. My stepdad is blacker then you am talk for Tennessee black. Then I said now there a degree of black I need to be? At this point physically Get mad I drop it I don't want to talk about it anymore. Later he did say he was sorry and I except it because ever other time I try to complain no one wants to listen and I really don't want to lose my job! The reason why listed more than one event that happened Is because things like this is constant something always happening someone's always cussing. It always puts me and others in a bad mood. It causes me stress knowing that nothing will change I've tried to talk to someone about it and I try talking to her and tell her don't like it rude and disrespectful! Then she said I do what I want. She nasty to everyone! I shouldn't Feel like am walking on eggshells wait for he to curse someone out or hear story about sex or someone deciding not to do there job and fell on me or someone else! It stress me and make it for hard me sleep the last time I don't get any sleep and had to come to work was when cut of chuck off my finger I was not present when the incident report was filed out. I did not sign anything. I ministered my own aid first aid. I was asked if I wanted to go home. I answered yes. Then was asked to stay because there was not enough people. I said yes. then was sent home because I was bleeding to much. After an hour or two after the incident. What I would like to see happen is for alesa to be removed and a better way to file a complaint. Thank you for your time.

Today 7/6/2018 my family and I pulled into the sonic drive in at 1033 E Van Hook Street. As soon as we pulled in we pressed the red button to signal we were ready to order. We discerned our order which took around five minutes. We waited another twenty minutes for someone to take our order. No one ever did. As we waited it was clearly visible that several staff members were standing in the picnic area chatting. We decided to leave the drive in. Seeing as how we would not be served any time soon. This has happened several times at this location and if you do managed to get served there is always something wrong with your order. This has been the worst quality sonic drive in I have ever seen.

06-27-18
Sonic -Rodney Parham, Little Rock, AR

I usually go to Sonic every other day for lunch. On 06-27-18 I went to Sonic as usual
and ordered a hamburger with fries and a drink. When I got back to work to eat my lunch I opened the sandwich and there was a bug on the lettuce between the sandwich and the tomato. I immediately called Sonic and spoke with the manager
and explained what I had found. He kept repeating that they just got a fresh shipment of lettuce and he seemed to be surprised about the bug. I asked wash the lettuce washed before it was used? Anyway, I explained that I couldn't come back because I my lunch hour was over. He asked me to come after work so I did and returned the sandwich. He gave me a 20.00 gift card and apologized for the incident. I also explained that I only come to this Sonic on lunch and if I could use this card at the Sonic by my house he stated yes you can. On 06-02-18 I went to the Sonic on Baseline Rd. and ordered my food and I told the lady on advance that I had this card from Sonic and asked if that was ok she stated yes. At the window I gave the lady the card after 35 minutes of waiting they told me that the manager would come out and speak with me. 20 minutes later I called to speak with the manager myself she came out and told me that they could not accept the card for the purchase of my food because they didn't create that mess I would have to go back to the Sonic that issued the card. I explained that was not what I was told and she said she was sorry and walked away. I was so upset because this is the second time I tried to get a meal and could not. I looked at the card and it didn't state I had to go back to the same Sonic.
they came out and I gave the

I was in the drive threw at 12:40 am and the girl making and taking order cut herself and amd was holding her hand up and walking around the kitchen with blood dripping down her hand and wiped it on her shirt. She never washed her hands or put a bandaid or glove on. And started takeing another order. Then grabbed a cup with blood on her hand. I am very discussed by these actions and I will not be returning to this company ever again.

On July 5th this year at 10:30 p.m. I want to your son its location in Bloomington Indiana drove across town with my family and there was only one vehicle ahead of us in the drive to we sat there 7 minutes and was never Acknowledg we ended up leaving your drive to disappointed and upset that is very back customer service especially when there are only 2 vehicles and a drive to and you are one of them

Our order taker today was very unpleasant. His name was Branch and we are pretty sure he was a manager or lead. He was very rude with my husband. We ordered $63 worth of food. We got chicken tenders(3 orders) and was never asked if we wanted dipping sauce. My husband asked if there was sauce that came with it and the kid was extremely rude saying "Well you never asked for any". I've worked customer service all my life and in the food industry your suppose to ask when ordered if we want any sauce. I'm also sure your not suppose to blame the customer for not asking. If he doesn't like his job he should probably quit because that store has lost out business.

My husband and I went to the Sonic Drive In in Anna, IL. My husband ordered 2 # 1's, Both had Mayo. He ordered 2 fries. The carhop came out with a large ice, sprite, coke, diet coke, 1 order of fries and 1 order of tater tots, One sandwich had mayo and the other one had ketchup. When he ordered the music was so loud and the car next to us was loud you couldn't hear anything! We gave back the ice, sprite and we kept the tots because we just didn't want to mess with the situation. She did take off for the sprite and ice. She could have offered 2 free milkshakes for the trouble that caused us

We went to get ice cream the night of July 1, 2018. We ordered at 6:43pm. As we waited we noticed alot of other cars coming and going. Then a group of people that had ordered after us got their ice cream we decided to ask where ours was. We had waited 20 minutes already!
We pushed the call button waited awhile for someone to answer and they said it would be right out. So we waited again. Then the car hop came to our car and said did you know our ice cream machine is down so we can't serve ice cream? What the heck, we said NO we didn't know that? We said why didn't they tell us before waiting 20 minutes, or even when we asked the guy on the intercom? We then asked for a FULL refund!
This whole incident could have been avoided IF they had told us when we ordered or when the other people got their ice cream! Crazy bad experience!

First I will say that the shakes that got were really pretty good. Wife ordered a couple of corn dogs and she had no complaint about them. Then it went down hill from there. I had a SS Dbl Chz burger, and looking at it I was trying to figure out what it was. Both patties were so over cooked that I figured that they were left over from breakfast. The pickles and lettuce helped to cover up what little taste there was, but the tomato slices were something that had been in the bottom of the pan for a week. All I could really tell about them is the had some red color. Then I opened one of the junior burgers that we get for our dogs, and I was wondering why there was a piece of cardboard where the meat was supposed to be. I almost didn't feed it to my dogs as there was weird color all over the (pattie?). Hope my dogs don't get sick.
All I can say is, if this is the type of food product that comes out of your kitchen, then I'll definitely never go back.

Upon ordering and getting my payment amount i kept thinking that it was not right so when the car hop came out i asked her if i got my happy hour discount she looked at my receipt and just said no she did not even bother to offer a refund or even a coupon to make up for it and she did not even bother to say i am sorry and then to top it off after i drunk about half of my slushy drink i found a fly in it.

Today 7-3-2018 my daughter and I went to the Sonic in Columbus Georgia on Milgen Road. Around 7:00 p.m. we pulled up to the drive thru, they had no other customers in there at all. We both have the app on our phones and were going to get a blast and redeem the 1/2 off. The lady (Kimberly) asked us twice what we were saying and apparently couldn't understand us. She asked us to pull up and we did. She said sorry I couldn't hear you and I said well we always have an issue when we come through the drive through. She took our order and as she walked away two other employees were sitting outside and she said something to them. One of them got up and followed her inside. I asked the other employee to please let her know we don't want our order anymore and we left. I have worked in fast food for many years and I understand sometimes the customers approach is hard to deal with but you still remain polite. I left because I didn't want her spitting in my ice cream or anything else crazy. The only time I have a good experience at this location is when a young man is there. I wish I knew his name because he is very polite and always makes sure everything is right in our order. Better training or visitation by higher ups at this location would be great. Maybe a secret shopper!

I went through sonic drive in last night and the lady at the drive through was sweating. She apologized and said I'm sorry our air is not working every thing is a little hectic . I told her it must be hot in there. She said it's around 99 degrees. I just feel sorry for those people and if it's that hot in there how is there foods and dessert even staying the right temperature. I'm just really concerned about the place my family and I eat. I wouldn't want to get sick or my children also how van employees even be in there with it that hot. They should do something to change that.

I drove up to the side to order the lady who took my order was very RUDE stated she was unable to take 3 diff orders so I asked well can I order two of them and then reorder the other order she stated her manager is saying she is able to take 3 orders. I work for a corporate company and we always order from sonic at least 1 time a week today was the worst customer service I've had to deal with. While the lady was taking my order she was practical screaming stating she could not hear me and I had to contiously repeat the order which was very aggravating then one the lady brought out the food she brought out one order at a time which now the food is cold we will never come back here again what a shame maybe next time chose better better employees who actually like doing there jobs

On 7/1/2018 I went to Sonic in Elizabeth Co and ordered a cheeseburger burger and med onion rings. The kid told me my card was declined so I gave him a $20 dollar bill. The bill was $8.29. Instead of going to the cash register he went in the back where I could still see him and got change from another kid that was cooking. He gave me the right change back. $11.71. The next morning I checked my account and the card was accepted and went through. I then checked my receipt and it only shows $0.71 change back to me. The receipt does not show how much cash I handed him.
I went in to talk to the manager and he was a young teenage kid that didn't know what to do or say. I guess I'll go to the police department next. The whole thing was fishy and the guy was acting strange and had a look on his face like something was up! I'm pretty sure this has happened to others

Around 9pm on June 26, I used the drive through to order a chicken basket. I was the third car waiting. The boy at the window went to deliver a drink or shake to the car behind me. While I understand that this can expedite service, this young man stood back there talking for over 5 minute. This was excessive and I felt like he was just visiting with friends.

I go to the sonic located in Church Point, LA. The last couple of times I went thru the drive thru and paid, i haven't been recieved full change. If my meal was $7.30 and i give a $10, I'll only recieved coins as my change.. this happens frequently which makes me feel that it is intentional.. the last time was around 1:00pm on June 30th, 2018. I'd really like something to be done about this, I don't think I should be the one to confront the drive thru lady about it then It would still happen to others.

I went to sonic at Watson Chapel in Pine Bluff, Arkansas. I ordered a snow cone slush and a vanilla shake and paid with my card. 20 minutes later I press the button to let them know I have been waiting 20 minutes for my drinks and the girl apologized soncerely and told me it would be free of charge and my order would be right out and this is while people are coming through the drive through and leaving. 10 more minutes go by I call again to inform them I still haven't received my drinks and to make sure my card isn't charged and to cancel the order. Absolutely unacceptable! 30 minutes wait for nothing!

I went to sonic onJudson Rd, Longview TX ordered THE 3 chicken strip dinner. When I paid I didn't get a receipt and was told I would have to wait for the chicken to be cooked. Once I got the food I went home, live 2 minutes from this sonic. I opened the box and there was a small handful of cold tater tots, a onion ring that was not a ring, was a sorry looking onion strip. The chicken strips were cold, so I waited for them to cook them? The strips were no bigger than an inch wide and maybe 3 inches long.
I have eaten here several times and this is one of the worse food I have received.