Sonic Drive-In – Page 49

We have been sonic fans for more than 25 years. Unfortunately, the food went down the hill. The tots are soggy, meat dry and tasteless, lettuce is chunky and often we get the white part of the lettuce not the green. Buns are flat like someone has sat on them and have no flavor.
The hamburgers don't look nothing like the pictures.
Not liking mcdonald's in the past we gave them a try and voila! The juice drips off the patty, lettuce is chopped and tomatoes are actually red!
Sorry sonic, you suck! I forgot to mention that we had this same experience in more than one location. Gonzales, tx, bastrop, tx, cedar creek, tx.

I ordered a large Popcorn Chicken largr combo and a 6 piece honey bbq wing combo. After waiting 20 minutes they gave me a "light ice" (it was filled with ice) medium drink, small chicken and small side. When I told then I ordered a large combo they said "you didnt specify you wanted a large" even though they clearly charged me for it. The wings were not even honey bbq but something dark and spicy.

I NEVER go to Sonic. Never really think about it. But I got home from work, tired. Seen the "New" chicken tenders and thought hmmm, those look good. WORSE mistake ever. But now I'm wondering. Is it really the chicken tenders or is it just poor teenage management, because that is what you have working there. There is nothing worse than spending my hard earned money to go and get food that I just experienced. The fries I'm pretty sure were from yesterday and the chicken from last week. That Sonic is giving your name a really bad reputation. I will NEVER eat at that place again EVER! They have ONE job and they are not getting it right. Sincerely, a very disappointed customer.

Got the saddest chicken sandwich I've ever seen in my life. It was so dry it was inedible. It was absolutely disgusting. Looked like something that sat under a heating lamp for several hours and should have been thrown away. All my food was cold when I got it. I received the wrong size tater tot. The condiments I requested were not received. Just so disappointed. Would not recommend.

I often stop at the drive though at sonic on my way to work. The one in Palestine, Texas on the loop has to have the slowest service available. It usually takes 2-5 minutes for them to take your order. Well today was the worse. I sat there for over 6 minutes and still had not placed my order. I finally just left without ever even placing an order. Will not be stopping there again. That is an unreasonable amount of time to wait to place an order. When I drove away, there were 3 employees standing around the station where they are supposed to take your order laughing and talking. Will not go back.
Thank you
Hungry at work

I ordered cinnamon snacks from sonic and it was not cooked all the way. The dough was raw and my food was cold. They totally forgot to give me my icing for it. I also ordered a footlong corny and some cheese tots. I was let down because that was cold to. So at the end of the day I went home with cold and uncooked food. I am very disappointed and I will probably not go to this sonic again.

You should really look into the management of store #4282 at 2547 Chimney Rock Rd in Hendersonville, NC. This past Thursday 7/12/18, I stopped there at 7:30am to get breakfast. I sat in drive thru for 7 min with no acknowledgment from any employees. I finally left. This evening, 7/14/18, my daughter stopped to get dinner. She sat in drive thru for 10 min with no help. She pulled into a parking space and sat for over 5 more min before someone took her order. Then has to wait 10 more min to just get her food. This is poor customer service! If people continue to wait this long for service, you're going to lose a lot of business!

You have a picture and a price on the order board, when you order what is on the board in the picture you try to rip people off by up charging for items.
Example #14 has a breakfast burrito, tots and iced coffee. The board says 4.99. When you order exactly what's you have shown in the picture there is a .70 up charge for the coffee.
That is not right doing people that way. You are taking advantage of the consumer. Then they showed me the not legible print about specialty drinks in the upper corner. What a public rip off. Shame on sonic for leading people to believe there getting what's in the picture and up charging them.

My family and I ordered 4 shakes. When we drove around to the window witness the employee grabbing the cherries with his bare hands and put the cherries and cherry juice on top our shakes than wiping his hand on his pants and doing it again until he had cherries on all 4 shakes. When the young man and the girl working the window came with the shakes I told her I didn't want them and why. She called the manager to open her drawer to give me back my money but she never told the manager why. I drive around the Building to the side door and called the manager and told him what happened. He assured me that it would get handled. I sure hope so that's so disgusting and nasty. That's why a lot of people.get sick and get diseases and don't know how. That's one reason nasty employees.
When I explained to my husband why I didn't come home with the shakes he wad highly upset and wanted to report this to the board of health.
Hope I don't have to witness this again.

Sterling KS, 1:41pm. I ordered a #1 meal, Mustard, tots, Coke w/ lime via the drive through. I was asked to repeat the drink order several times and then told to pull forward to repeat again. I took the food back to work and to my disappointment discovered Mayo on the Cheeseburger. I Do Not Like Mayo... There wasn't time to return the food and get new.

I just went to the Sonic on North 1st Street in Abilene, TX on July 13, at 12:50 p.m. I ordered 2 corndogs. It took over 15 minutes to get my food, which I wasn't too happy about, but you could tell they were busy. After receiving my food, I drove back to work. Both corndogs were burnt so badly that they were split open. I tried to eat around the burnt parts, but it was so tough and hard that I finally threw both away. It seemed like they tried to recook food that had been sitting for awhile. I've had problems with cold hamburgers and hard tater tots before, but have never complained until now. I'm not sure I will go back to Sonic again. It is convenient since it is close to my work, but I can't continue to order food and have to dispose of it because it isn't edible.

First things first. Since the sonic in Broken Arrow, Oklahoma at 71st and 193rd East Ave has re opened. I have had nothing but [censored]ty service. Great food everytime but the service I get sucks. The very first time i went to this location i waited 30 minutes and my food had not come out. And the screen said to press the button when ready. So I pressed the button again. And asked where my food was. They made me wait a few minutes while they searched and said my food was sitting there and they would make new and have it out in a few minutes. No big deal. So I wait another 30 minutes. No food. So I went next door and ordered food a whataburger. Since then I haven't had to wait that long just had to deal with [censored]ty attitudes and not letting me finish my order before turning off the mic. Until today. Not only did I get cut off while trying to order more food. I had to wait 30 minutes to get my food. And then the idiot wouldn't accept my payment method. I had cash and card and he refused to do it. I have done it before at this location just last week. So I know that it can be done. His attitude towards me was condescending and hateful because I asked about doing cash and card. Due to this employees attitude I will not be visiting sonic anytime in the near future I'm a paying customer that has been in a lot of customer service positions and I wouldn't have my job after I talked to a customer the way he talked to me. I am done with hateful attitude brats that think they are better than the customer that's just wanting to get a quick bite to eat and go. Not get verbally assaulted over a question.

I don't understand why a company would promote an app/service that doesn't work? I made an order through the sonic mobile app, and not only does the app not work, I was left waiting for over 1 hour only to be told by an employee that "the app doesn't work"... Thank you sonic for wasting my time & money, I will make sure to take my future business elsewhere! ?

Unedible.. Pieces were tiny, burnt, hard as a rock, onion rings were cold and greasy.. When they were reheated they got chewy.. We use to love sonic.. Now we will have to choose another place to go.. This one in springfield, ohio will be closing like all the rest of them... We just threw away our money on crappy food and service.. The lady argued with husband saying he said he wanted bbq sauce.. He did not.. The food took 45 minutes on a monday.. Why..

My girlfriend complained that it tasted old. She's been puking and getting sick! Now she's coming home from work sick again because of the hotdog! I've heard a lot complaints from the sonic restaurant. My hotdog tasted not very good as well. I won't visit this place again. I'm about get hold of the BBB so nobody else gets sick from this sonic. Please look into it.

This evening my family and I decided after a long hiatus to order some milkshakes. Unbeknownst to me the shakes were spoiled. When returning the shakes the manager (Christie) simply apologized with no explanation. The staff did not even offer to comp us with something else.

I am sickened and not sure if it is the shake or the service or both. Not all Sonics are bad, just the one on Gattis School Rd, Round Rock, TX. For years, the service has been extremely slow, tots are overly greasy and now spoiled shakes...awful, just awful :(.

This store needs help bad. There are people leaving left and right in the 45 minutes that I've been here. It took 10+ minutes just to take my order and then the rest of the time was spent waiting on my one cookie dough sonic blast. It arrived and the male server did apologize and said they were short staffed. The ice cream was somewhat melted also. I never ever complain about service but I also never have service this slow except at this sonic restaurant. They need help moving forward.

Well I pulled in at 321 and I was going to do the 1/2 price slushie and well I was at stall #9 I hit the button 4 times no answer I watched two guys walk by and not say anything so I'm like what the f*** and so I left terrible service I had to go all the way across town to the other one on western! Bad part they had crew talking outside! Never again will I go there!

I love Sonic... my place of choice when traveling, we have 3 or 4 in Beaumont Texas. My friends and I were delighted with the choice of a drive thru window for drinks.
Little did we know that others were using that window to place and wait on lengthy orders. How crazy is that?! There are so many park and order spots that are perfect for that BUT there is no sign saying drive through is for drinks and non cooked items, only. So we wait. Hopefully no more than 3 cars ahead will place lengthy orders.
What was your original thought in planning a driveway window? What was the purpose? It has become another park, order and wait situation.
Please reconsider your client base. There is plenty of room to order meals! The window should be for drinks or non cooked items.
My friends and I are so confused. It makes no sense.
Thank you for listening,
Karol Gammill. 409.781.0934
[protected]@gt.rr.com

On July 6, my family and I took a rare treat out, I had been craving Honey BBQ Boneless Wings for awhile and we finally had a moment to go get some. Our order was a 12 piece Honey BBQ Boneless Wing, a 6 piece Honey BBQ Boneless Wing meal with a Cherry slushie and tater tots. First we waited for 10 mins and the icon popped up that our food would be on its way. We waited patiently for 20 mins before we realized no one was coming out to the car. We pushed the button to order again to talk to someone and was told that our wings were almost done and our tots hadn't been dropped yet. While we were talking to him, a young lady delivered our food but we quickly realized that the drinks were wrong, as there were 2 and we only ordered 1, but neither was a Cherry slushie. We were also missing our tots but the young lady mentioned that she had to go back for them. When she got back, we informed her that the drinks were wrong and she went and got us the Cherry Slushie. It was then, that I noticed that my 12 piece was Buffalo, and after reading the ticket, we found that someone had rung the order up wrong but seeing as it was on the ticket, I let it go. Once our drink was delivered, we left. Within just a few moments, we realized that the 6 piece was Asian sauce not Honey BBQ. We ended up throwing all the food away and went to Taco Bell. We were HIGHLY disappointed that we spent nearly $20 for a completely wrong order.