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Sonic Drive-In Customer Service Phone, Email, Contacts

Sonic Drive-In
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1.3 3 Reviews 1801 Complaints
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Sonic Drive-In complaints 1801

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N
10:48 pm EDT
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We went to the McGregor sonic this afternoon and got a sonic blast with Reece PB cups and snickers, I came down with food poison a couple of hours later. McGregor sonic also did not give us very much candy in the blast, and service was very slow, took about 30 to get our food!

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8:41 pm EDT
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On Sunday April 4th 2021 around 10:30ish AM. I placed a order for my local Sonic on Hwy 70 East Marion NC 28752 through the Sonic app for two medium cherry limeades and two of the Ultimate meat and cheese burritos and pressed the ASAP time button. I arrived minutes after it was placed. I pulled into stall number 7 and checked in through the app. The worker...

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J
2:47 pm EDT

Sonic Drive-In Service, service expectations, & quality of food

I realize this post is long and ask they you read it in it's entirety. The service was exceptionllay slow, an expection was provided and then failed, and the food was literally smashed.

Stall 13; Check 173311; Tray T7 21-Mar-2021 19:54:04

We arrived, pressed the red button, and waited; it was busy so we had patience. We placed our order and waited. After another wait, a message appeared on the screen saying that "Evelyn was on her way". We waited 15-more minutes. Yes, they were busy and that is forgivable. However, my partner ordered a burger with nothing on it except meat, cheese, and dressings and some Tater Tots Cheese Med. I order a Jalapeno Cheeseburger. We got our order and drove home.

Once home and unpacking the meal, many problems arose. His burger, In it's entirety (meat and bread) was smushed down to 5/8". My Jalapeno Cheeseburger had two, count them, two pieces of lettuce about the size of a quarter, no onions, no tomatoes, nothing PLUS it was smushed down to where the buns on BOTH sides were 1/8" thick each!

I was so outraged about the delays (especially the 15+ minutes it took Evelyn to deliver the food) PLUS the burgers looked like crap - all smushed and mine was missing ingredients.

The tater tots had paper (guessing from the foil liner) that stuck to the top of all the tater. About half this smashed order was not edible due to the paper.

Oh, and by the way, when I called back yesterday evening for the manager to register my complaint, "the mailbox is full" and no one even bothered to answer the phone.

If I wanted CRAP, I would go to McDonald's! THIS was the worst experience I have ever had at ANY burger joint and I want to know what SONIC is going to do to make it right.

We arrived, pressed the red button, and waited; it was busy so we had patience. We placed our order and waited. After another wait, a message appeared on the screen saying that "Evelyn was on her way". We waited 15-more minutes. Yes, they were busy and that is forgivable. However, my partner ordered a burger with nothing on it except meat, cheese, and dressings and some Tater Tots Cheese Med. I order a Jalapeno Cheeseburger. We got our order and drove home.

Once home and unpacking the meal, many problems arose. His burger, In it's entirety (meat and bread) was smushed down to 5/8". My Jalapeno Cheeseburger had two, count them, two pieces of lettuce about the size of a quarter, no onions, no tomatoes, nothing PLUS it was smushed down to where the buns on BOTH sides were 1/8" thick each!

I was so outraged about the delays (especially the 15+ minutes it took Evelyn to deliver the food) PLUS the burgers looked like crap - all smushed and mine was missing ingredients.

The tater tots had paper (guessing from the foil liner) that stuck to the top of all the tater. About half this smashed order was not edible due to the paper.

Oh, and by the way, when I called back yesterday evening for the manager to register my complaint, "the mailbox is full" and no one even bothered to answer the phone.

If I wanted CRAP, I would go to McDonald's! THIS was the worst experience I have ever had at ANY burger joint and I want to know what SONIC is going to do to make it right.

I contacted Sonic Corporate C/S and they tried to appease me with a discount on a future order - B.S. My meal should have been replaced totally without question.
Corporate said that they would have the local manager contact me direct - NOTHING EVER HAPPENED.

THIS IS THE TYPE SERVICE you can expect from SONIC!

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K
6:57 pm EDT
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Service is extremely slow and Horrible. Have gores out of the drive thru several times). Other cars have left also. It shouldn't take over 20 minutes to get a soft drink. Today I ordered on the ap thinking it would be faster. I ordered 20 min before pick up, , I was 1 min late for pick up I waited over 30 min to get my order. I will not go back. A few years ago the service was great - not now. They suck. Kathy Smith

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D
5:38 pm EDT
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I spoke to a manager I believe by the name of Sarah Ford but I assume I was disconnected (uncertain). Now when I call the store to resume my concern, there is never a manager there to speak to. What is going on?! One day I'm told The employee I spoke to (Sarah Ford) no longer works there. Then I call to be sure the following day and suddenly she's off and...

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C
9:10 pm EDT
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I called the sonic drive in on Athens highway in Loganville, Ga to address a bad experience with an order and spoke with a woman who gave the name "Sarah". Before the phone call was ended, I could clearly hear her say "GOD, she was a [censored]" to (I assume) another employee. Now I understand people have freedom of speech and can say what they want, but thi...

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P
4:52 pm EDT

Sonic Drive-In Service

I stopped at the Indian Trail Sonic on Hwy 74 today. I placed my order at 3:36. I ordered a Rt 44 Cranberry Limeade with no ice. 20 minutes later I still had no drink so I left. This is not the first time this has happened at that location. Not to long ago I placed a order for a grilled cheese sandwich and a Rt 44 Cranberry Limeade with no ice. I didn't get my order for over 30 minutes. I know it does not take that long to make a drink or a drink and sandwich. This is ridiculous. This is the slowest Sonic I have ever been to.

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Linda G Sears
, US
Apr 11, 2021 7:27 pm EDT

Try sonic on zero st fort smith. I tried twice today never got an answer to order

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A
1:28 pm EDT

Sonic Drive-In Route 44 Sweet Tea

I have gotten sweet tea from this sonic 2 days in a row and there is hardly any ice in the drinks! One reason I get the route 44 is for the ice when I am done drinking the tea I like to eat the ice. I have no ice by the time I'm only half way through with the drink!

Desired outcome: Make them aware they need more Ice in the drinks.

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W
6:29 pm EST

Sonic Drive-In Onion rings

Every time I go to sonic in Stamford Kentucky they never have onion rings! Maybe they should order more when they do their inventory. Hopefully me filing this complaint will help. Sonic onion rings are the BEST! Just hate going to sonic in Stanford because they are always out of onion rings!

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B
8:42 pm EDT

Sonic Drive-In Service

I pulled in to a stall on [protected]. They seemed pretty busy. So I expected thee to be a little bit of a wait. I pushed the button, to order my usual large unsweetened tea, with raspberry flavor. I waged for 27 minutes, before pulling out and going to the neighboring business. Kinda, aggravated. So, I cane back threw the next day at 5:22pm. I noticed 4 cars in the stalls, and remembering what I went threw with this store yesterday. I decided to us me then drive thru. I pulled up to the speaker at 5:23pm. I waited until 5:27pm, for the young lady to finally take my drink order. I then pulled up to the window. That's where i could see what the issue was. Not one of those employees were working. 5 employees, just standing there talking laughing and carrying on. I then rolled my window down, knocked on the window. They all looked at me in shock. A young man walked over opened the window, and said, "I am sorry, she then pointed a a young lady and said, she is the one that's suppose to be doing drive thru. She laughed snd said, yeah, blame it all on me!" I then said, I just want my drink, and I am making a complaint. The young man that came to the window was very polite, and offered me the store number. I informed him that i was filing a complaint, he apologized, and handed me my drink, with no straw. It took them 37 minutes to provided me with service. The service there was terrible to say the least. The management needs some improvement, and the employees need to be a little more aware of the seriousness of there job descriptions.
Thank you,
Brandy Leonard

Desired outcome: The service to be taken more seriously.

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A
9:26 pm EDT

Sonic Drive-In Cheddar bites

It's dumb that cheddar bites are not on the sonic app. When I order through the app, show up for my drink and other items, it's all ready. Yet I have to push the button and wait for cheddar bites, if that's what I'm wanting. I can't order my meal on the app if I'm wanting cheddar bites as a side, because they don't have that as an option.
So dumb! What's the point of having an app for your food and drinks if you don't serve all the products on the app?!

Desired outcome: Add cheddar bites to the sonic app

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H
7:19 pm EDT
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On Friday, March 26, 2021, at around 6pm. We went thru the drive thru, the employee was extremely rude and disrespectful when order was being placed (sighed in disgust for substituting a shake instead of drink). When I got up to the window, he had no name tag on, but was wearing a purple shirt. I have been to this sonic before and had fine experiences but...

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J
6:24 pm EDT
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Ordered food at 4:50 pm at the drive through. Was told they were closed until after 5:00pm while sitting and waiting we ordered on our phone. Just after 5:00pm pulled around to get food we were told that they were closed until 6:00 pm when we told them we ordered by phone the lady said that was ok. Part of my order was a mesquite bacon butter cheeseburger...

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3:02 am EDT

Sonic Drive-In Food and visit

Store number 5211 in Missouri a manager named Tiffany was completely rude and out of hand screaming and yelling cussing at employees to the point where you could hear her at the stall I of which Iwas ordering food from I think she is completely unprofessional in her position and should be replaced with somebody more adequate it's embarrassing please resolve the situation

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J
1:14 am EDT
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When they say you don't know what goes on in the restaurant kitchens, today proves that to be correct. I went to Sonic (Lakeshore Monroe Louisiana) placed my order, get to the window and this is what I see, one of the workers had their bottle of body armor beverage sticking in the ice that they give the customers. That order was cancelled quickly. What in...

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12:35 pm EST

Sonic Drive-In Covid 19

I go to your sonic in texas city, TX regularly. However, I haven't been in 2 weeks due to your employees not wearing gloves or wearing the mask. I called in 2 weeks ago filed a complaint and did not hear back. So today I decided to go again...hoping the issue had been resolved. To my disbelief no one wore gloves and every single employee had their masks below their noses. I find this unacceptable considering the things going on in the world w covid. Makes me wonder how many times something has been spread from this location.
My number is [protected]
Ashley

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M
2:36 pm EST
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I buy several bags of ice every week from the Sonic location at Walnut Hill location in Irving Texas. This is the second time I've complained about this. Sonic is known for having SOFT ice. Occasionally I get a bag that's soft. But more often it's hard. Very hard! I don't know why sometimes it's soft but more often hard. Are they letting it melt and...

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8:43 am EST
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New buns are terrible. I have stopped buying at sonic because of these tasteless, nasty buns please bring back the original buns!!! I have noticed in valley center, ks. There are fewer cars at sonic, especially during rush hours, and half price burger night. Is a cheaper, tasteless, gluey bun advantageous, when no one buys them? I'm 65 years old, and have...

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6:15 am EST

Sonic Drive-In Menu item chicken sandwich

I went to the Sonic restaurant on Independence Boulevard in Virginia beach, Virginia 23455 store 4766 and ordered a chicken sandwich at the drive through. I was greeted with courtesy I paid for the sandwich and left for home. I was tired and ready to eat and relax. After the first bite, I gagged, I looked at the sandwich and it was not cooked all the way. I was upset and I was tired. The next day I sent Sonic a email with my concern, explaining that I wanted them to know that this could make people sick. And I wanted to alert them.

A couple days later I received a reply apologizing for the mishap and then offering me some free tater tots with my next purchase. I thought "really!"
I tell them about half cooked chicken and they respond with tater tots. I said no thanks. It is a health concern I wanted them to know. I will not return.

Desired outcome: Enforce training in preparing food, especially fryers, a temp must be monitored

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12:35 am EST
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I went to the Wilmer Tx 75172 location they were very rude the lady that took our order got everything wrong and when I got to the window she was scrolling thru Facebook not even trying to help me or anyone else. I complained to manager and he just laughed and said she's allowed to be on her phone he can't stop her. Very bad location I'm disappointed I paid...

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About Sonic Drive-In

Screenshot Sonic Drive-In
Sonic Drive-In is a fast-food chain known for its drive-in format and carhop service. Customers can order from a variety of burgers, hot dogs, and sandwiches, alongside signature slushes, milkshakes, and sides. The menu also includes breakfast items. Sonic emphasizes quick service and a nostalgic dining experience.
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Overview of Sonic Drive-In complaint handling

Sonic Drive-In reviews first appeared on Complaints Board on Aug 18, 2006. The latest review Unable to tip server via credit card was posted on May 1, 2024. The latest complaint harassment was resolved on May 11, 2019. Sonic Drive-In has an average consumer rating of 1 stars from 1804 reviews. Sonic Drive-In has resolved 122 complaints.
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  1. Sonic Drive-In contacts

  2. Sonic Drive-In phone numbers
    +1 (866) 657-6642
    +1 (866) 657-6642
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  3. Sonic Drive-In emails
  4. Sonic Drive-In address
    300 Johnny Bench Dr, Oklahoma City, Georgia, 73104, United States
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