Sonic Drive-In reviews and complaints 2
View all 1800 complaintsSonic Drive-In - I made a $39.00 order waited in line 30 to be treated like a idiot.
On aug. 16 at around 5:30 on me and wife went drive-thru I ordered a brown bag burgers without mustard, 2 fries 2 dr pepper no ice. 4 plain jr burgers and a number 1 with tater tots and coke, also ordered 2 lg cheese sticks, and a lg chocolate shake. Sat behind 2 cars in line for over 30 minutes, finally git to window, well lady says order was $39.75 gave a $100 dollar bill. Got $60 back in all five' dollar bills even that's fine. The cahier and manager stated asking what my order was during this entire time there was 2 food bags been sitting on counter. They wanted receipt number so gave them but then they just grab bags off country and shove out window. There was 3 jr burger and 6 cheese sticks in it. Other bag had 2 burger's and 2 tater tots. I never order 2 tots. I tried to explain it to worker and manager. Just to be treated like I am a full. I have always loved sonic's food. I miss the chilli cheese freto pies, i've eaten it since 1982. But this was one of the most embarrassing moments of mine and my wife's life's. The employees at this sonic do not know or understand there jobs. Need to get trained. The customer service was a negative, manager and all. Well this is enough to make me stop going there, and to stop any friends or family members from ever eaten with y'all again. My simple question is how can this be made right? And me to get my $39.56 back for this major messed up order that the burgers that was there was old cold and so nasty that honestly my dogs refused it. So we trashed it and had to go back to town get sandwich meat. And I did try calling the store 3 time's ever time I stayed to explain this I got hung up on. This is my cell phone number call or text me and please figure out what you can do to make this right plus I want my $39 dollar's return for this very sorry excuse for a sonic reasturant. Albert bayless address is 207 carson hill rd oneida tn 37841 phone is [protected]
Desired outcome: My money back for starters and need to make this right
Sonic Drive-In - Terrible service
Hi ordered a original chicken sandwich today. I got a half of a chicken tender on a bun with 2 little slivers of lettuce and awful looking tomato. My drink I pay extra for real cherries it never has them in it. Sonic in Oneida Tn has went down hill. It's poorly run the kids that work there are out in parking lot talking to other kids like a hang out. If you look inside they are also huddled talking not working. I did a online app order it took over 35 min waiting in the parking lot. Please fix our sonic we want to love it again. Thank you
Desired outcome: Better management
Latest Sonic Drive-In Reviews
Ingredients of the Sonic burger General manager Order not made correct multiple times Customer Service is the Plumb Line of any Business Disappointed AGAINElevating the Voice of the Consumer
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