The complaint has been investigated and
resolved to the customer's satisfactionResolved Sleepy's — SAGGY EXPENSIVE MATTRESS
resolved to the customer's satisfaction
In July 2007, my husband and I were in the market for a very nice mattress. We wanted something super comfortable and long lasting. We decided on a Sleepy's pillow top with a cost of over $3000.00. Clearly we thought our expensive, plush mattress would bring us comfortable, restful nights for many years to come. WRONG! Despite turning our mattress as per recommended schedule, it began sagging after two years. My husband began waking up with sore shoulders and scapular discomfort, and I with a sore back. After attempting to nurse our ailments to no avail, we consulted with a chiropractic orthopoedist, who said our problems were due to our mattress. I called Sleepy's and had the mattress inspector come out to the house. First of all, she never even sat on the bed, let alone experience the sinking ship feeling when you lie down. All she did was take pictures and measure the pillow top. Needless to say Sleepy's said the measurements do not warrant a replacement. Quite honestly, I wouldn't take another Sleepy's mattress if you gave it to me. My husband and I have since moved to the spare bedroom on a super mattress called the Englander from Bedding Barn. The chiro was right! Our physical discomforts have dissipated and so has any future business with Sleepy's. I have since replaced my other Sleepy's mattresses that I furnished my real estate properties with, to Bedding Barn mattresses. Bottom line, Sleepy's sells crap mattresses, regardless of the price. They don't stand by their product and they're not customer service oriented.