The complaint has been investigated and
resolved to the customer's satisfactionResolved Sleepy's/ Miralux Rave 11 — Just whole bunch of liars
resolved to the customer's satisfaction
Don't you even go there. Its a RIP OFF! I bought mattress there ( Miralux Rave 11 full size $500, without base), i payed $30 to pick it up from the store ( can you believe it? ). After a few nights it started loosing support and couldn't sleep on it, it caused terrible back pain. When i called them to return, they said that i need to pay the fee of almost $340 to exchange it, and you CANT return it at all, just exchange. They never mentioned anything about it when i was buying the mattress and theres no info about it on the receipt they gave me. The customer service over there is rude and pushy, they just wanna you to buy it, they don't provide accurate info on a product, return policy or warranty that is very tricky as it turned out.
Now i have to go to the reputable store and get another mattress, cause i cant handle the pain i get every morning after sleeping on this "great" mattress. So sad i didn't read numerous negative reviews online before going to that unprofessional crap outlet.
I wish we could do something about this crooks, but as always the law is on their side.