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Mattress Warehouse / SleepHappens.com

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Mattress Warehouse / SleepHappens.com Customer Service Contacts

+1 301 682 8504 (Customer Service)
4949 New Design Rd
Frederick, Maryland
United States - 21703-7111
Mon10:00 AM - 9:00 PM
Tue10:00 AM - 9:00 PM
Wed10:00 AM - 9:00 PM
Thu10:00 AM - 9:00 PM
Fri10:00 AM - 9:00 PM
Sat10:00 AM - 8:00 PM
Sun11:00 AM - 6:00 PM

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Mattress Warehouse / SleepHappens.com Complaints & Reviews

Jan 19, 2021

Mattress Warehouse — Legs for adjustable bed

I purchased an adjustable bed on 11/24/20. It was delivered 11/28/20 but the motor didnt work on bed so they...

Mattress Warehouse / SleepHappens.combroken bed mattress and box spring

I sent a warranty request on 27 Dec 2020 for a broken bed. I was told I would get a call in 3-5 days. I did but missed the call. I called back several times but no answer.

I also reached out to John Barry who sent me a email short after my complaint was filed on line.. However he never bother to return a email just like the person who called never returned my phone call. I expect this online complaint will be treated the same.

Name and number; Anthony L. Williams, [protected]

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    Dec 07, 2019

    Mattress Warehouse / SleepHappens.com — delivery of correct frame

    I ordered a head and foot adjustable frame with mattress and paid about 2200. When the delivery came it wa...

    Mattress Warehouse / SleepHappens.commattress sku 141697, porterfiefm-q-matt and box spring sku 361576 per night 15-lpq-fnd

    My mattress is dipping in the middle. I am the only person using this mattress. Also when I roll over to the the end of the mattress, it feels like I am trying to roll up a hill. I purchased the box spring along with it, thinking the mattress would last longer. If possible I would like for it to be replaced. May I hear from you as soon as possible? Thank you.

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      Jun 10, 2019

      Mattress Warehouse / SleepHappens.com — mattress/applauiifm. f. matt

      I purchased the above mattress set on 8/17/2016. I thought it was quite comfortable for a while. About six...

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      May 30, 2019

      Mattress Warehouse — contourelit-q-matic mattress

      Our bed has the ability for you to choose the hardness or softness at head, middle and foot of the bed. It...

      Mattress Warehouse / SleepHappens.com — mattress and box spring return

      Mattress warehouse would not refund me for a mattress I owned for less than a month and never actually used...

      Mattress Warehouse / SleepHappens.com — crownridge queen mattress set by serta

      I bought my bed in February 2018 and as of a few weeks ago my bed is sinking in I would like to exchange for...

      Mattress Warehouse / SleepHappens.com — twin pillow top mattress/ box spring

      Mattress Warehouse is a complete sham! Went in there last Monday, Valley Mall Hagerstown MD location. Our...

      Mattress Warehouse / SleepHappens.com — comfort exchange policy

      We purchased a new sealy posturpedic mattress in the Frederick, MD, store. The salesman gave us seriou...

      Mattress Warehouse at SleepHappens.com — serta mattress

      I purchased a Serta mattress in Feb 2010 and it is really horrible. It sags and is so uncomfortable. I am the...

      Mattress Warehouse — customer service

      I went into south salisbury blvd mattress warehouse to look for a new mattress i was greeted by sales man by...

      Mattress Warehouse — stearns and foster mattress

      02/16 After 10 months of having my mattress, it began to sink; therefor, I placed a compliant with the...

      Mattress Warehouse / SleepHappens.com — box spring, stained during delivery difficult to exchange

      Date of Incident: May 31, 2016 Client/Customer #: 983610 My boyfriend and I purchased the...

      Mattress Warehouse — bait and switch on floor model sale bed

      My husband and I went to Mattress Warehouse at Brei Creek in Raleigh because they advertised good sale price...

      Ralls

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Mattress Warehouse / SleepHappens.com — fraudulent claims of warranty exchange

      Bought $2000+ icomfort savant. Mattress broke down. We were laying on a hammock. Warranty exchange honored...

      Mattress Warehouse — duke-q mattress

      On February 2014 I purchase a duke -Q mattress set. Silver-Q FND, and Q84RS-q CARPROLLFRAME. A month after...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Mattress Warehousesalesman and bed

      Bought adjustable bed in June and was told it would fit any headboard delivery men would set it up. They refused and the bed did not fit my headboard with the kit they provided and two and a half weeks ago was told they would send me another kit. As yet I have not received the kit and frankly I am at the point I do not believe anything they tell me and would not recommend them. Also the manager told me that if the delivery men did not set up the bed he would stop and do it himself. As yet he has not stopped.

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Mattress Warehouse — lies and more lies

        The store manager Amit made promises to get the sale but the delivery men refused to do what had been written...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Mattress Warehouse — selling tactics & misrepresentation

        Potential buyers should beware of sales tactics used by MW when selling Temperpedic Bedding. Although the...

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