Ortho Mattress Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Ortho Mattress, Inc.

15300 Valley View Ave.
La Mirada
United States - 90638

Customer Support Phone Numbers

Mon7:00 AM - 4:00 PM
Tue7:00 AM - 4:00 PM
Wed7:00 AM - 4:00 PM
Thu7:00 AM - 4:00 PM
Fri7:00 AM - 4:00 PM

Ortho Mattress Complaints & Reviews

Ortho Mattress / mattress cooling medium temper pedicure

Aug 30, 2019

I walked in Amon 8/17/2019 and was approached by Stephanie the "store manager" each store has their own store manager apparently which means that they have one soul worker working in that store each and every day. I sat and Kaye's in most of the beds till I figured out what I loved, the...

Ortho Mattress / pembridge ii firm mattress set

Dec 19, 2018

My problems with this bed began as early as my 2nd year of ownerships but at the time I read the warranty terms and I knew it didn't qualify "yet". It eventually grew worse and worse until the poor quality of the mattress was negatively affecting my sleep. Still I waited until it had...

Ortho Mattress / bad mattress or box spring aireloom and abusive salesperson

Jun 07, 2018

Customer: David [removed], Invoice 09-17609, date of purchase 4/12/17, salesperson is Matt #559. We were verbally charmed by Matt who told us we were buying brand new - 2 Aireloom Mattresses and box springs that would be delivered from the warehouse and not floor samples. I did not realize the...

Ortho Mattress / Avant 12" mattress with adjustable frame

Dec 22, 2016

I only wish I had found this site before I purchased from Ortho. Two weeks ago I purchased a $2800 Ortho brand Avant 12" mattress with an adjustable bed frame. I truly do not think I have the same mattress that I tried out in the store for over 45 minutes, which was much firmer than the...

Ortho Mattress / Sexual harassment - danny miller - ortho mattress manager

Nov 08, 2016

I filed a police report today against store manager Danny Miller for sexually harassing me while on the job and off. I didn't say anything at first because I didn't think it was that big of a deal. It was hard to go to work with him because he'd act is is nothing was going...

Ortho Mattress / Mattress company - 8069 beverly blvd los angeles, ca 90048

Oct 20, 2016

Ortho MattressI'm only leaving 5 stars so that yelp publishes this review. Me and my husband went to Ortho to check out mattresses and had to think about it more because we found their prices to be on the high side. We went back with our son and could not see any employee in sight. The store is rather...

Ortho Mattress / SCAM Employer -Beware!

Jun 07, 2016

I applied for Sales Manager position in Santa Monica at the beginning of 2015. After submitting my resume a recruiter called to set up a phone interview. The next step was to meet with Regional Manager for my area. I sat through the interview which was about 10 minutes total and wa...

Ortho Mattress / Beware David Fleischman at Ortho Mattress

Sep 04, 2015

I suppose a more fitting title for this experience is My American Horror Story at Ortho Mattress. For all you customers who got ripped off, allow me to express that you're not alone. Ortho does exactly the same to their employees as well. Before I explain how, my tale began when I got...

Ortho Mattress / My american horror story

Aug 30, 2015

I suppose a more fitting title for this experience is My American Horror Story at Ortho Mattress. For all you customers who got ripped off, allow me to express that you're not alone. Ortho does exactly the same to their employees as well. Before I explain how, my tale began when I got...

Ortho Mattress / selling inferior stearns and foster mattresses marketed as premium that don't last more than 18 months

Aug 07, 2015

I paid over $4000 for a sleep system purchased from Ortho Mattress, which included a premium Stearns and Foster Mattress. I specifically purchased a ‘firm’ mattress, and for a period of 18 months that followed, the mattress was the one of the most comfortable my wife and I had...

Ortho Mattress / faulty mattress

Jun 12, 2015

Ortho MattressOk, so I’m purchasing a $4000 bed from Ortho. It’s on sale for ½ price, taking it to $2000. As my fortune would have it, it’s ½ price again for a weekend sale. That turned out to be $1100. Pretty cool, right??? Well, so I thought. I had my beautiful bed...

Ortho Mattress / Watch out for Mike Gordon!

Apr 22, 2015

This is another one of Ortho's better showrooms with convenient parking in the back alley. Just make sure you're parking here to purchase a mattress because I saw Mike working here on my way to the gym. He is the store manager who use to work at the La Brea location and will make...

Ortho Mattress / Watch out for Ken Guituma!

Apr 20, 2015

I can honestly admit this is one of Ortho's better stores considering I've worked here as a floater employee in the past. Not many stores of Ortho Mattress can compete with this one because this location contains 2 floors and showcases a wide range of selections from every...

Ortho Mattress / Avoid this store please. Not worth your time.

Apr 20, 2015

I use to work in this store about an year ago and have to admit it's not the worst mattress shop in the region. It certainly isn't the greatest either and here's why you might want to avoid. Let's get this over with. The smaller the store, the smaller your selection...

Ortho Mattress / Don't work here!!!!

Apr 20, 2015

Let's get this over with. A few neighbors have inquired if this location was worth visiting considering I use to work here about a year ago. Let me save you the hassle. You'll only be greeted by 2 parking spaces which is constantly being taken up by patrons of The Six restaurant next...

Ortho Mattress, Inc. / Overcharged and Salesperson Attempted Fraud

Jun 13, 2014

Ortho Mattress, Inc.My husband and I went to Ortho Mattress at 6301 Sepulveda Blvd in Van Nuys on Saturday, June 7, 2014.This was the worst mistake we have ever made. The salesperson, Miguel, deliberately overcharged us for pillows, then he destroyed our original invoice after we left and created a new...

Ortho Mattress / Warranty

Jun 07, 2013

Ortho Mattress warranty is a complete scam they tell you that the mattress is covered for 10 years. What they don't tell are the conditions that you have to meet in order for them to replace your worn out mattress. First you have to have the original receipt which we had. Two, you...

Ortho Mattress / Would not let you return

Mar 07, 2013

I asked the delivery guy to wait outside while my fiance and I looked over the bed. When I went outside to reject the bed, he had jumped into the truck and ran. I was able to get a hold of him on the phone and he said he had too many deliveries. I immediately called the store and they said...

Ortho Mattress / Sold used box springs


I bought a mattress set from Ortho and I went to pick it up. I just put it in my new apartment and did not inspect it. 3 weeks later I opened it up and the box springs were filthy, had holes in it and the wood is broken. I called the store and they told me that they told me they were...

Ortho Mattress / Defective box spring


Bought mattress & box spring from Ortho. It was delivered and set up on a bed frame we have used for years. Within a couple of days it began to sag. After a week of use, sag extreme and getting worse, making cracking noises during the night. Looked under the bed and found broken and...

Ortho Mattress / Shoddy product


I purchased this mattress in April of this year, and in the last 3 months it has begun to wear out, by which I mean squeaky springs, lumps, and a growing depression in the middle of the bed. The "warranty" states that you have to pay a $58 inspection fee for someone to come out to your...

Ortho Mattress / Defective Mattress


This complaint is in regards to Ortho's Warranty replacement program. We purchased our mattress on 8/12/08 and have had problems with the sagging mattress causing restless nights & relentless back pain. We notified Ortho Mattress whom sent a independent mattress inspection company...

Ortho Mattress / Rotted wood Frame


I purchased a Queen size Box Frame and Mattress on 12/20/08. It was Delivered on a Day that i was at work and only my Daughter was home. When i seen the mattress it looked old. But i didn't think nothing of it thinking it was bad lighting in my room. I put my orthopedic mattress on...

Ortho Mattress, Inc. / Bad Quality


On November 28, 2008, we purchased three sets of of Sealy Posturepedic, Dante Park Mattresses for a total of $2874.01. During the first three months, the mattresses were firm, however each month thereafter, they became less comfortable with body indentations becoming apparent and quickly...

Ortho Mattress / Scammers


I purchased a Simmons mattress in May 2008 from Ortho Mattress Co. After approximately 1 year the mattress, which cost over $1000, began to sag in several areas. It is like sleeping in a valley. You can't get comfortable sleeping on the mattress unless you position yourself in the...

Ortho Mattress / Awful company


Earlier this year we moved to a new place. We wanted to get a new mattress as the old one was not comfortable anymore. So me and my husband went to Ortho Mattress to get a new one. We had the worst experience there from the moment we entered all we got from them was lies. We bought a...

Ortho Mattress / Ortho Mattress won't honor comfort warranty

Ortho Mattress - We purchased an expensive mattress from Ortho only to have to replace it a year later because it was defective. They exchanged it and the mattress they replaced it with is not as comfortable as the one we had. We called within the required warranty...