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Skechers USA Customer Service

17
Complaints247
Pending37
Resolved41

Skechers USA, Inc.

225 S Sepulveda Blvd
Manhattan Beach
California
United States - 90266

Customer Support Phone Numbers

Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
SatClosed
SunClosed
Plus

Skechers USA Complaints & Reviews

Skechers / backpack

Fa
Aug 07, 2017

Hi, A month before, we bought black skechers backpack from dammam, Saudi Arabia. We used this bag only once while travelling abroad and we noticed that one of the shoulder strap was ripped of. We were surprised that such type of brand last longer than any other. After coming back from.our...

Skechers / sketcher outdoor lifestyle

Ta
Aug 05, 2017

I purchased a pair of Sketcher Lifestyle at the store in Kittery Maine sometime around the second weekend in June. I'm an avid fan of Sketcher's and have bought many. I've worn my shoes about 10 times at the most and this week one of them frayed and broke away. The other is just fine. I...

Skechers / poor quality shoes

Sh
Jul 31, 2017

I bought skechers shoes on April 17, 2017 from Market Mall, Calgary, Canada. Within few days, the right shoe started to have a tear on its top. I went back to the store and they replaced it prompty. However, the new pair also started to tear within few days. We went back to the store but...

Skechers / memory foam

Ny
Jul 31, 2017

I bought a shoe on 7 july 2017, while buying it i asked the employee whether they'll change if i have problem. And they said within six months you can. That shoe is hurting my foot and when i visited the store they denied. When i reminded them that the employee has said that i can change...

Skechers / poor product quality - skechers men's black mesh nordic walking shoes

So
Jul 31, 2017

Dear Team Sketchers, I ordered a pair of shoes - Skechers Men's Black Mesh Nordic Walking Shoes - 7 UK/India (41 EU) (8 US) on 17th January 2017 on Amazon India. It's been less than 5 months of use and their inner soul and inner sides have worn out. Before buying the shoes I had great...

Skechers / skechers knit

Si
Jul 29, 2017

I have bought Skechers shoes with a great enjoyment but afterwards I realized that I have wasted my Money it's sole(memory foam ) got truckled inside so I replaced it and company gave me another same shoe but that's sole also got truckled inside and now I want another type of shoe not the...

Skechers / sandals falling apart with little wear.

Sv
Jul 29, 2017

This is the 3rd pair of Skechers soft sole sandals, that after very little wear the sole becomes compressed as shown in the picture. I love the style and comfort of this type of sandals and that is the reason I kept purchasing them. I had hoped that it was a coincidence. Ater the 3rd pair, I...

Skechers / kids skechers shoes size 3

Ja
Jul 28, 2017

I purchased a pair of girls skechers for my daughter 10 days ago and the front left shoe is falling apart...they were $60 shoes, i've bought shoes at walmart that lasted 6 months for 1/3 of the price, I'm very disappointed with our first purchase of skechers shoes I'm shocked at the...

Skechers / shoes

Ni
Jul 24, 2017

I just wear my new pair of skechers for a week and the side starts to ripping. After second week I got a hole! Working in f&b line make me to choose your brand but I got frustrated with the quality even though the price is quite expensive. I have a really bad first experience with it. My...

Skechers / relaxed fit: pelem - emiro

Ma
Jul 18, 2017

I purchased the above product from DSW, Mercer Mall, NJ on May 2nd 2017. I find excessive damage to the product in very short time. There is damage to the surface where right big toe rests and nearby area. My other foot ware doesn't show this type of damage even after extensive use. The...

Skechers / shock absorber failure!!!

Ec
Jul 18, 2017

Hello I am very disappointed the quality not the comfort of my Go Walk 3. I purchased these sneakers through Amazon Prime in November 2017 and as you can see from the pictures the shock absorbers have started poping. I simply love the comfort but the quality not so much. If this was an...

Skechers / ladies skechers sport with memory foam

Al
Jul 15, 2017

I loved the Skechers air with the bubbles on the bottom. I had 3 pairs. Can't find them any more so I bought Skechers Sport with memory foam. I told the sales lady I walk 2 to 3 hours a day and I need a good walking shoe. She said these were so comfy. Invent even wore these for 2 month...

Skechers / SN51521EWW

Rd
Jul 08, 2017

I purchased these shoes about 6 weeks ago. I have numerous spine issues, and these shoes were ultra comfortable and helped my back. I purchased them just before going on an extended trip to Europe anticipating much cobblestone walking. The shoes were wonderful and allowed me to walk 20...

Skechers / sports shoes

Sa
Jul 05, 2017

I bought a pair of sports shoes from Kathmandu Nepal in November 2016. After 3 months the fabric inside the right foot got torn . It hurt me n led to wound . I'm unable to wear them now . When I went to buy another pair last month from New Delhi . India . They told that our company is very...

Skechers / tennis shoes for children

Ho
Jul 03, 2017

I purchased a pair of Skechers S Lights Energy Lights Eliptic High Top Sneaker (Children's) for my granddaughter in April 2017. In late June 2017 one of them faded. Picture attached. I paid 70 dollars, tax included. I would like a full refund or replacement pair along with an explanation...

Skechers / d lites d liteful 11942nwlb

Ma
Jul 03, 2017

I bought these shoes on 6/21/17 at the outlet store. I wore them that afternoon to walk my dogs. The shoes are horrible, they are like walking with weights on, the mos uncomfortable shoes ever. Even with socks on I got hurt. I know I can't return them because I wore them, but who could have...

Skechers / skechers yoga sleepers

Ga
Jul 02, 2017

I bought yoga sleepers in Feb 2017 from Noise sec 38A showroom and starting wearing it in June 2017 sure to pregnancy. Very first day it started hurting in my right leg and left leg sleeper was quite comfortable. I thought it is happening due to first time usage of that sleeper. But again...

Skechers / skechers d lites

Me
Jun 30, 2017

I recently bought a pair of skechers was only able to wear about a month before the seams busted open. So I returned to buy another pair of the same kind just different color and the same seam busted but on the opposite side. This is two pairs of shoes in less than 6 months. I always loved...

Skechers / sketchers shoes

Ni
Jun 26, 2017

I have a pair of sketchers I will be taking back for the fourth time which are defected. I went back and bought another pair on the same day which had to be returned due to being defected. This receipt was not returned by the employee. I now have to return this pair which they won't allow...

Skechers / bad service

Ma
Jun 24, 2017

I have bought 2 shoes one was available at the shop and one color were not, sales man told me that I can pay and they will deliver next day, I waited till afternoon and had to call the shop and asked what time they will deliver, they informed me that they will deliver 8 pm, no one came...

Skechers / goga max flip flops

Jo
Jun 24, 2017

I bought these flip flops in April 2017 at a Skechers store in Bridgewater Commons Mall. I did not start wearing them until the weather got warmer late May. I am truly disappointed in how they are wearing and how they look. I have only worn them in good weather. When I went to the store to...

Skechers / skechers lady sleepers

Sa
Jun 24, 2017

Dear customer care officer, I bought two pairs of sleepers from your Skechers, Civil Lines, Allahabad branch.on 7th June 2017, for my mother with her but when she tried the pair with in two days she realised that the sleeper is not comfortable for her and that is paining much from the...

Skechers / skechers burst 52600-blk men

Pr
Jun 23, 2017

Hi,   I purchased a Skechers Burst 52600- BLK men's shoe from skechers outlet.  Outlet location is B-13 Connaught place,  New Delhi 110001 India. I purchased the shoe on Wednesday 21st June 2017. At the store,  I was told that 15% discount will be given.  Shoe price was 6000, and I got...

Skechers / trainers

We
Jun 21, 2017

I bought a pair of skechers slip on trainers six weeks ago. Inside the back at the heel the lining has split and has made them very uncomfortable to wear any longer due to them rubbing my heels badly where the split is. As I paid over 70 pounds for these I expected them to last a lot...

Skechers / skechers sport memory foam

Oa
Jun 20, 2017

I bought a pair a Skechers for work from Cheshire oaks when I tried them on they were fit me well, next day I wore the shoes at work the left foot was confortable the right one was to tight and were making my toes sore... I took them back to the shop and the manager told me that he can not...

Skechers / flip flops

Do
Jun 17, 2017

I purchased flip-flops in the Grande Prairie, Alberta Sofmoc store. They cost me $47.24 including tax and when I walk in them now which is not even a month later they squeak so it's very embarrassing to have squeaky shoes after I paid that much for them. Also I've almost went headfirst...

Skechers / my new shoes coming apart

Ch
Jun 16, 2017

I purchased shoes while in Florida in February. Never wore them till the middle of match and had noticed the seam where the mesh attaches to the leather is fraying and coming apart. I don't have my receipt anymore and I live in Canada. Is there anything that can be done for me. I always by...

Skechers / shoe/thread torn

Hi
Jun 13, 2017

From the day I bought that shoe. Within a week only I informed the dealer that the thread is coming out of the shoe they said that its natural bt within a month the treada were coming out and out of the shoes... And when I when complaint to the dealer they sent a mail to the company and...

Skechers / gowalk 4

Pa
Jun 09, 2017

I have a torn Achilles' tendon and bone spurs and have worn gowalk 3 for the past two years. I went to get new ones and the gowalk 4 are inferior to the 3's. Please go back to a good thing and bring the gowalk 3 soles back. The soles have cushions that are great for people with feet...

Skechers / sketchers work slip resistant &eh

Tz
Jun 07, 2017

I have recently purchased a pair of sketchers from the sketchers outlet in aurora oh 44242. They are the most uncomfortable pair I have ever purchased from your brand. I have always purchased your shoes for work and just every day comfort. I have only had for a month and I can longer wear...

Skechers / sketchers work non slip, no comfort, hurt feet.

Gr
Jun 04, 2017

I had purchased a pair of Skechers go walk back in March of 2016. I loved them. They were so comfortable that I actually blew the sides out of them cause I wore them so much. I needed a new pair of shoes for work, (I am a foood service attendant) so I decided to get another pair of...

Skechers / skechers go walk 4

Da
Jun 02, 2017

I don't tease go walk for for Mother's Day this year 2017 there is a hole where the tongue at the end is sewn together. I'm very dis-courage to you about my shoes because they're not gonna last me as long as my go walk to did and I'm stuck with them because they were a gift and they're...

Sketchers / fit flop

Kr
May 31, 2017

I loved these shoes and have not worn them very much at all. Because I fell and broke both of my ankles. Well now I started back to wearing them again. And now they broke. I would sure love a new pair like these or similar to these. These shoes help me to be able to work my calves which...

Skechers / go flex walk men

Am
May 31, 2017

I purchased go flex walk from alpha one mall amritsar on 28/5/17. I faced a big problem as they are not comfortable .I am suffering from cervical pain and footache.its my requeat to change the article . I went the showroom twice but they are not serious with our problem .please help us a...

Skechers / shoes

Kk
May 31, 2017

I brought a pair of shoes in the month of feb 2017 and it got teared off and the shopkeeper refused to replace stating that you have purchased the shoes in sale and hence no warranty will be aplicable. My question is if it is a clearance sale how come the quality of the product i...

Skechers / goga max sneakers

Pu
May 31, 2017

Received as a Christmas gift Dec.2016. Didn't start wearing them until mid February due to winter weather here in Ohio. Where my big toe is, is wearing thru. I was in a Sketcher store with my husband, he was looking for shoes and I ask the clerk if they have had any complaints about the...

Skechers / product

Lo
May 27, 2017

I have bought 3 pairs of Sketchers shoes, on 05/05/2017, from Skechers C/O G R Associates SCO 02 Girdhar.Market Bupindra road, out of that one pair Go walk model, which I have bought for my mother, after using that pairs for just four days she hits shoe bites as shown on photograph...

Skechers / woman shoes

Lo
May 24, 2017

I have 4 pairs of Sketchers. They are so comfortable. My issue is that they smell so badly. Why is this? I have slip on shoes in several styles & colors. They smell so bad after I wear them. I don't have that problem with any of my other shoes. I spray them after I wear them or I put...

Skechers / shoes

Du
May 18, 2017

Respected Sir, We purchased Shoes from very renowned brand Skecher shoes on Feb 26, 2017, costing Rs 5999 from " Skechers Retail Pvt Ltd" C-4 Trillium, Circular Road, basant Avenue, Amritsar, Punjab. Invoice no : CM/3539/17 . its just three months and shoes got torn from below, which...

Skechers / work shoes

Je
May 17, 2017

76510/BLK compulsions black indulgent UPC is 886005906482 Slip resistant sketchers I have worn sketchers shoes for over 10 years at work unfortunately these are killing my feet not only did I spend quite a bit of money on them I was only able to wear them for a few days and have been an...