Sixt.com / Sixt Rent a Caraccused for accident (scratch) that I haven't made

I May 31, 2019
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a verified customer
Verified customer

On 28th of May 2019 myself together with other 4 colleagues of mine we booked a car (Audi A6, booking ref. [protected]) from sixt office in Grand Westin hotel in Munich. The employee of sixt in the hotel made the booking using the Emirates platinum discount that we are entitled. When I took the keys from the sixt employee I asked him male guy) if any sixt staff would escort me to the car to fill in any forms and check the car and he told me there is no need. When I went to car I did the mistake of not checking it thoughoury from the outside because I was very excited to drive such a luxurious car. When I arrived back in the hotel at 19:55 (5 minutes before the staff finish their shift) I asked the employee(female this time) if they would like to check the car before I leave but she said there is no need. I did not insist because the sixt employees were very irritated and made faces when they saw us approaching because they thought we would delay them.
Today I received from sixt an accident report under ref [protected] about a damage (scratch) that I never made. I know that I should have checked before I take the car but not of the employees at check in or check out was willing to assist us. I have my 4 colleagues as witness that I haven't caused any damage to the car

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