I rented a car from Sixt for one day. Picked up Thursday morning, returned Thursday evening. On Monday I received an email demanding $ for supposed damage.
The photos they sent had all metadata scrubbed — no timestamps, no way to verify when the images were taken. I asked Sixt point blank: when were these photos taken? Silence.
They handed the file to a recovery agency. I asked the agency the same question. Their answer: they didn’t have that information. Not once, across multiple exchanges with both Sixt and their agency, did anyone produce a shred of evidence that this damage happened while the car was in my possession.
Instead of answering a simple question, they threatened collections. I paid the $ to avoid credit damage — under protest, with no admission of fault.
Sixt’s process here is simple: make a claim, strip the evidence of any verifiable detail, ignore challenges, and escalate pressure until the customer pays. I’d call this a billing dispute. Others might call it something else.
If you rent from Sixt, take detailed timestamped photos and video of every surface of the vehicle at pickup and return. Based on my experience, you will need them.