Sirius XM Radio review: Unauthorized access to checking account

On June 18 of this year (2013), I installed a XM Sirius radio in my semi truck for listening pleasure while on the road. After installation, I was directed to call customer service toll free to connect to radio service. I called and spoke with customer service and the plan was set up. The terms for payment were two(2) installment payments of $110.00, one would come out at end of the phone call and the second would come on [protected], a month later. This would pay me up for one year. After service was verified activated, I went into the house and pulled up my bank account on the computer only to discover that they had taken the entire $205.01 out at one time which I did not authorize. Immediately, I got on the phone to customer service and strongly addressed the issue. I was told by Sirius customer service that the funds would be reimbursed, that it was a mistake. They also informed me that they would need to take out another $77.00 to keep the service active. That means that they would have a combined total of $282.01 of my money in there possession. When I asked how long it would take to get the original money refunded, they informed me of a week to ten days. I reputed this as "UNACCEPTABLE" asked for a manager. I was put on hold and the phone went dead. I called them back and asked for a manager again. At this time a gentleman came on the phone talking to my wife who had my cellphone on speaker. He was trying to talk over her and I. Eventually, I got him to tell me that instead of a week to ten days, it would only take three to five days. He also said that the service would be disconnected until all the money got back were it was originally, and then we could start over with the activation. The trust was broken when they took money out of my account that they were not authorized to take. It was broken again when they attempted to get another $77.00 out of me before my money was refunded. They then mislead me regarding the time it would take to get my money back to me. I paid $134.00 plus tax for this radio system. I do not trust that they will refund my money like they said they would. My wife went to the bank to get paperwork to cancel the transaction. This transaction for the $205.01 has been pending in my account since the 18th of June. On the 21st of June the transaction did not appear on my account as pending, so, I assumed that it had been cancelled and everything was going to work itself out. It is now the 22nd of June (Saturday morning), the banks are closed for handling this type of problem. Guess what, the $205.01 came back in and processed after midnight on the 21st. They got there $205.01 anyway. The supervisor which gave me all of these great promises goes by MIKE ID#283MP. They know that I have purchased the radio and will probably not throw it away. I guess they can just treat the consumer anyway that they like. They basically frauded of my money. By the way, I still do not have any radio XM service, but they sure got my money.

Anything that you can do would be appreciated. Thank You, Randy Mills