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Complaints & Reviews

Unethical billing

Very simply stated - I had an Acura TSX that I was paying $75/quarter for radio and traffic. Let's ignore for a moment that this is a completely redicuous amount of money for crappy radio quality and traffic for the Navigation that wasn't even close to being accurate.

Long story short - I sold the Acura, and received a bill for the renewal. I ignored it, and was happy not to be paying it anymore.

So, do you think that XM called me to tell me that I needed to pay it? Nope, they auto renewed and when I didn't pay they sent me to EOCC for collection. WTF?

Oh well ... I paid the collection agency. Then I promptly called XM/Sirius and cancelled my other two radios. I hope that $75 was worth it.

Impossible to cancel an xm sirius radio account + being severely punished and insulted

I have been a loyal XM radio listener for years. Now, I am mad as *** and will do all that I can punish XM Radio for treating me this way. Here is my horror situation in a capsule.

Considering the new economic realities, my XM Satellite Radio yearly subscription was on the list of things to cancel. My renewal date was 12/06/2010 - Fees of approximately $160 are collected in advance/charged to your credit card. On 10/04/2010 I called XM at [protected] and talked to xxx, one of their representatives. Explained to him why I was calling and asked him to do two things for me. 1) To remove my credit card # from their database (had been set up for automatic updates); and, (2) to cancel my account immediately. I told him I did not plan to renew my subscription for the foreseeable future due to economic hardship. He was polite and complied with my requests. We ended the call by giving me confirmation # for the cancellation (which I still have in my records). As expected, early in December 2010 my XM Radio service became unavailable.

Surprisingly, on January 24, 2011, I received an email from XM Radio stating I had till February 2011 to take care of the balance in my account (fees for an additional year of subscription). I immediately called XM customer service again at [protected] and this time was connected to yyy. I explained the content of their email and the reason for my surprise. I gave her my cancellation confirmation number from the previous conversation in November 2010. She could not find the number. I explained that as far as I was concerned my account had been closed. If not, would she please close it now? yyy gave me confirmation # for the cancellation and our conversation ended. I was happy that the matter was finally taken care off.

Much to my surprise, on the evening of 01/28/2011, I got a call from XM radio (XYZ this time) wanting to know when I would take care of the balance in my account. I expressed my surprise and asked I could review the background with him. He said, did I mind if our conversation was recorded -- so that he could play it back for his managers - he suggested that the reason for my out of ordinary experience was that I had not gone through the right channels for the cancellation. I agreed and proceeded to review the background - albeit that I was getting very angry having to spend so much time with this simple request. XYZ said for me to stay on line while he had his manager listen to the recording of our conversation. Then the manager will come on the line to resolve the issue. Five to ten minutes later a women's voice came on to ask me if I was ready to settle my balance! Does anyone to know how to cancel an XM radio account? I am mad as *** and will do all that I can punish XM Radio for treating me this way.

  • Co
    cocytus Feb 08, 2011

    Why do you want to "punish them" for what appears to be a series of telecommunications?
    Contacted XM's US headquarters and explain your problem.
    Also, if you feel that you are being defrauded, call your local BBB and your state's attorney general's office.
    Finally, contact your credit card company and inform them of your issues.

    0 Votes
  • Co
    cocytus Feb 08, 2011

    Sorry, that was meant to read "miscommunications" not "telecommunications."

    0 Votes
  • Al
    Allan22 Feb 08, 2011

    i tried to cancel last year and i had to go through 2 people to cancel - the second person offered me a year of full service for $77 bucks so i took it. this year, it expired and i no longer wanted it. i called to cancel, they tried to resell me, i said no and havent had any problems. i still get flyers from them once a month saying please come back for just $63 annually.

    sounds like lazy CS reps (which most are anymore).

    0 Votes
  • Bo
    BobInColorado Mar 05, 2011

    Last September I traded in my car which had XM radio. My three year subscription was about to run out at the end of the month. I called XM on October 6 after getting a bill from my credit card company with a $462.87 charge for a new 3 year subscription. I immediately called XM and told them I'd sold the car last month and wanted the service cancelled. They agreed to issue a credit for the full amout.
    When my November credit card bill arrived, no credit was on it. I once again called XM, they said they had a record of my call but didn't know why the credit hadn't been processed but they would do in now. Come December, no credit on my card bill.
    Time to call my card company. I opened a dispute and thought things were going alright until March 3 when I received a letter from the card company ruling in favor of XM which claimed I'd never contacted them to cancel my service.
    Called XM again and they said they had no record of me calling before but would cancel my service and give me a pro-rated refund charging me for the past six months.
    This company is not worthy of getting business from anyone in my opinion. My new car has a Sirius radio in it, when the free six months expires, I won't be adding a new subscription. Their loss due to poor business practices because I was originally planning on subscribing until I dealt with all of their abuse.

    0 Votes

Added radio that wasn't mine

I got a Siriux radio for Xmas. I got it installed the next month in my Toyota and set up my subscription online. I paid for the year in full, around $200 on Jan 15th. Feb 4th rolls along and I see a new charge of $300. I call up and they said I called on Feb 3rd and added another radio for a "Subaru". I don't own a Subaru. Someone called and verified my name, address and phone number, and added the "Subaru" radio. No idea how this happened. After about an hour on the phone, I convinced them to refund the $300 and cancel the "Subaru" radio. I then added a password, so everytime I call (or someone else tries to), they have to verify my name, address, phone number and the password. Scary that I don't know how this person got my info, but it seems to be cleared up. I'd like to hear any stories out there that are similar to mine.
JD. Boston, MA

Too difficult to cancel

XM promised me free on-line listening when I signed up & they re-neged on that promise.
I have been trying to cancel my subscription for almost TWO WEEKS now. You can sign-up
on-line & activate a radio on-line. They maintain your credit card info online (which you
don't authorize & can't delete) They refuse to cancel subscriptions on-line so I guess refunds
for un-used time is out of the question. Now it's how to stop them from automatically re-newing
and ANOTHER hassle. They have absolutely useless people in customer service and nobody
answers the phone they tell you to call.

DO NOT GET XM / Sirus Radio or you will regret it sooner or later.

Auto billed with no service and no autoizatiion

I was billed $177.33 after my complimentary service ran out after purchase of a new car. I was not notified or given any choices as to services and have not had any service from the time of billing. I only notice now because I am going over year end receipts for taxes. The charge was made 05/18/2010 and was unnoticed until now. I spoke to sirius "listener care rep", I asked for service to include the 10 months I was not connected and they refused saying it is my fault for not noticing.
I spoke to my mastercard rep and they said it happens all the time but cannot help me because of long period that has passed. Buyer be ware ... I will never deal with any company that has rigid inflexible consumer policies

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The worst customer support

I have been a customer with XM Radio (now Sirius XM) for almost 5 years. In that five year period I have had...

Rip off

Wanted to cancell xm Radio. Called and was offered a half price fee. Received bill and it was wrong.Returned call and spoke to another person.Told again same price. Told by two different people what my rate would be. Recieved two bills with different rate. Called a third time and spent another hour on phone given a totally different amount. So sick of these people not getting things right. I will definitely be cancelling my contract at the end of it, ...oh and make sure it is not a day late or you get stuck with another huge bill. Too bad they have such a monopoly!!! XM YOU SUCK ON CONSUMER CARE!!!

Unauthorized billing/deceptive marketing

My complaint is pretty much the same as everyone else's. These people refuse to let anyone cancel their service. As long as they have a valid credit card number, they keep charging you over and over again, and there is NO way to get a refund from them. the only way that I finally got away was that my Amex was lost and my number was changed from the one they had; when they tried to renew without my permission, the card was denied and they began a calling campaign to "update my customer profile"...this is what they tell you and then they casually mention that your credit card number seems to have changed and "why don't I take care of that for you now". Then, when I finally told the guy NO, I wasn't giving him a credit card because I didn't want the service any longer, he said that my service had been renewed on 12/21/10 (about 10 days prior to the call) and I had a balance of $159 and some odd cents. These people are prohibited from telling the truth, that they couldn't care less what your "customer profile" is...they only want to get credit card numbers so that they can continue their scams. And get this...it's January 10...it's only been two weeks since my "account renewed", but I had to go through 5 different levels of Gestapo high pressure sales people before they would allow me to only pay for one month...of something I never bought in the first place. While I was going through the loop of knee-busters, I was searching online for their corporate office. Their office is on Avenue of the Americas in NYC and their President, Mel Karmazin, made more than $43 MILLION in 2009...the 2010 annual report is not out yet, but I'll bet he made more in 2010! And his assistant, Dana Altman, made in excess of $2.3 million in 2009. I called her, but she hasn't called back...why would she? I'm just a customer...I'm all for free markets and capitalism, etc, but these people are making their $43 million salaries off the backs of people who did NOT BUY THE SERVICE...they need to be in prison!!! If Sirius stole from you, also, call Mel or Dana at [protected] or show up at the office at 1221 Avenue of the Americas, 36th Floor, New York city. This behavior must stop!!!

  • So
    soniac972 Jan 12, 2011

    Thanks for that phone number. I will call them and harass them everyday like they did with me to get me to sign up for a 6 month service. I called to cancel prior to the service expiration date and they still charged me. Waiting for my refund and believe me I will be calling back if I don't see it soon.

    0 Votes
  • Agree. Got Sirius complementary with our Volvo. I called to cancel first week of May since we never used it and kept on getting this spam on "give us your credit card so your service will not be interrupted". Agent said "we're just like a cell phone company - we can charge even if you dont use us" (yes, like a cell phone i could totally use them in emergencencies like calling 911). I was told we have an "outstanding balance" of 20 odd dollars for a service we never used - they agreed to waive it. Our saving grace - we never gave them a credit card number. Checked car radio - happy to report it was disconnected... then today (2-3 weeks later), I get a bill in the mail PLUS a late fee. I called their "Listener Care" line which refused to give me confirmation of my cancellation UNLESS I GIVE THEM A CREDIT CARD NUMBER! To add insult to injury, we also got a Market Research survey asking what we dont like - options include "Dont use service" and "Automated billing practices". Obviously they are managing the odds that their deceptive marketing practices pay off with their "automated renewal" as the consumer is trapped to pay for services they dont use, even if they cancel in time. Right now, we - who's has clean credit are still trapped with a bill.

    0 Votes
  • Sh
    sharpietime Jun 01, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I am absolutely appalled by Sirius right now that I am ready to jump out a window. So here goes my issue. I initially contacted Sirius about 3 weeks ago to have a replacement (reburshished) radio sent out to me since my current radio had died on me. After a constant run around with Sirius I finally was connected with someone who took my order and sent me a radio to my work address. I paid for the shipping of this radio. I was very specific about my work address which included a suite number and company name. Well after a few weeks went by, I finally checked the UPS delivery info to try and find out where my radio was, with the airbill that was initially emailed to me, just to find out the person did not add my company name nor suite number. The security guard would not sign for the package and it was sent back to sirius. And that wasnt even a big issue if you can believe it. The really bad stuff comes next.

    So tonight I contacted sirius to have them send me back out the refurbished radio and this is where everything went from bad (not having my radio) to worse if you can believe it. So here goes.

    I contacted Sirius this evening to see about having another radio sent out to me. Well i was soarly wrong in thinking this task could be handled. Not because Sirius refused, but no one could transfer me to the proper department. I was literally transferred SIX times and I kid you not, SIX times. I kept telling my story, over and over to all six people and no one could help me.

    I have no choice but to cancel my subscription since no one is capable of handling my problem. All I wanted, was the replacement radio that was initially sent to me, resent. I dont mean any disrespect by that statement, but come on, SIX times being transferred around in your phone queue.

    I am currently on hold once again, waiting for the cancellation department, which is the SEVENTH transfer. I am not confident, I will even be transferred to the proper department.

    So I just spoke to a Sirius rep who could not complete my order of a new radio, since the old one, according to your system, was in transit, which it is not, and it turns out he is not able to process the re order of the unit.

    Now I am on hold waiting for another rep who I am now told can correct the shipping information. This is number EIGHT and I am now at 3 hours or not having my issue resolved.

    I am so disappointed in Sirius and feel like my money that I pay each month, has been taken right out of my pocket. Its really not fair that Sirius puts their customers through all this aggravation and headache.

    I have no choice but to cancel my service, since no one is capable of handling my problem in your entire company. I've been a customer for quite a long time and its sad to leave you guys, but I have no choice.

    So sad that a company like this can do such a thing to its customers.

    0 Votes

Fraudulent billing

When Sirius rep could not find a credit that was supposed to apply to the cost of my upcoming year subscription, I repeatedly said, "do not bill; cancel. I don't want the service."

I was billed anyway and have no service.
To have the charge removed, my credit card issuer requires me to make a police report and fill out other forms.
I cancelled that card and am awaiting another. Plus I filed a complaint on-line with the FTC.

My cell phone registers over 60 minutes trying to talk to Sirius customer"care." I really like the music & news in my car, especially the Met opera, but I have never had to deal with such negligent, yes, malignent, vendor.

lin in Boulder

Billing after cancellation

We've had XM radio service in my wife's car since March 2005. She liked the service so much that she set up automatic renewal on a credit card each year. We never really paid any attention to the billing statement until this past June (2010) when the statement indicated that they could not bill the credit card on file because it had expired. We decided to scrutinize the bill closely and realized XM had begun charging a "music royalty fee", something we hadn't noticed in the past...of course, this was our fault. I contacted XM's listener care dept about the charge and was told it could not be waived. My wife decided she no longer wanted XM service so we politely canceled.

Within a week we received another bill from XM, which we disregarded because we had canceled the service earlier and determined that this bill may have been generated before the cancellation could take affect or maybe XM was giving us another chance to change our minds. In the meantime XM still had not turned off service to our radio. A third bill arrived about a month later showing an adjustment (credit) on our account but also an outstanding balance of $69.09. I contacted XM again and explained to the foriegn accented person that we had canceled the service in June. The person explained that service to our radio was still being provided and that we were responsible for paying for that service. I told them I was not paying for something I had canceled and that I had no control over when THEY turned off that service. The foreign XM rep indicated agreement and said they would dismiss the outstanding balance. Service to the XM radio finally quit in late august.

Sept 15, 2010 - A fourth bill arrived with the same $69.09 balance. We again contacted XM listener care dept and spoke to "Marie" who passed us on to "Monica" in the retention dept. Monica was very understanding and apologetic and promptly agreed to dismiss the 69.09 balance and told us to disregard any further bills.

Dec 23, 2010 (Today) - I received a call from a person indicating that they worked for a collection agency which had been hired by XM to collect the $73.49 outstanding balance I owed (not sure were the extra $4.40 came from). I explained to the caller that this had been resolved several months ago and that XM had agreed to dismiss the remaining balance. She indicated that the balance had NOT been dismissed and expected payment NOW. I had no details handy of the conversations we'd had with XM previously but explained that the service had been canceled in June and that I was not paying her or XM anything.

I, AGAIN, contacted XM listener care and spoke to "Angel", another person with a thick foreign accent. I explained everything once again and after being placed on hold for 20 minutes while she "looked up my account" was told that there was nothing she could do. I asked to speak to her supervisor and was placed on hold for another 15-20 minutes. When "Angel" came back on the phone I was told that the supervisor was not available to speak but said there was nothing they could do. Again, I insisted on speaking to someone who could resolve this issue and again I sat on hold for 15-20 minutes. Miraculously, when "Angel" came back on the phone she indicated that they had resolved everything; the outstanding balance, the collection calls, etc...

Based on what I've read on this site while sitting on hold waiting for her to get back to me...I have no doubt that "Angel" told me everything has been taken care of just to get rid of me and I'll continue to receive calls collectors and/or bills until I finally pay...maybe even after!

The truth is...we like satellite radio and have had no complaints about what we received for our subscription. Driving coast-to-coast knowing you don't have to search for something to listen to is great! But after the way XM handled this simple cancellation I'll never go back to them. BTW...I have Sirius service in my other vehicle and when it's subscription is up I will cancel it as well! Hopefully I wont have the same problems then...but I'm not counting on it!

  • Pm
    pmark Jan 11, 2011
    This comment was posted by
    a verified customer
    Verified customer

    This complaint sounds somewhat familiar. We had XM with our new Chevy vehicle at an introductory rate for three months. Prior to the expiration of service, a representative from XM contacted my wife to extend our service at the regular price. We did occassionally use XM service but we were not interested in renewing it. The service representative offered a 6 month contract for $4.99 a month. My wife agreed that this was pretty reasonable but she still didn't want to be bothered with the hassle of cancelling the service in 6 months. The customer representative assured her that we would not have to do anything if we no longer wanted the service after 6 months. The service expired and we received notices to renew it but did nothing because we no longer wanted the service at a much higher cost. XM continued to provide the service for about another month before shutting it off and then sent us a bill for the additional month. I called to contest the bill saying that we no longer wanted the service but I was told by the second service representative that I spoke to that XM policy requires customers to cancel service directly after the service contract is up. The reason she provided is that they do not want to shut off service to people who merely submit bills late. I told her that I didn't want the service and would not pay for it. She said that she was not authorized to remove the charge. Her supervisor was put on after a short wait. He said that a customer service representative would not have told my wife to allow the contract to lapse without calling to cancel because it is against XM policy and could lead to termination, as calls are tape recorded. In his words, "Its not that I am accussing you of lying"...(he was). He also could not understand why I wouldn't want to pay the bill at 6 times the rate of our previous contract after XM continued to provide us service. I asked why he would assume that I still wanted service if I didn't renew it. He then compared XM to utilities such as phone service and power, which are not immediately cut off if customers do not submit payments on time. This was a bit arrogant and I told him XM service hardly compared to utility service in regards to providing heat, power for medical devices, or ability to contact emergency responders. He continually became more belligerent and I asked him to review the taped call between my wife and the customer service representative that contacted her. He said a ticket would be submitted. However, I have very little doubt that I will not hear back if and when the tape confirms my wife's version of what was said and the bill will probably be submitted to collections. Of all the subscriber services I have used over the years, I have never dealt with one so rude or unwilling to wave an unauthorized service charge. If you use XM, document all phone conversations and be very wary...

    0 Votes
  • Ri
    Riochard Lewis(1) May 10, 2012

    I received an XM Radio a number of years ago as a gift at Christmas. I enjoyed the choice of music, and even put one in to my wifes csar, and put it on my computer as well. My COMPLAINT is not with the content, but with the administrative problems caused by totally inept staff at XM Radio Once they, (and others) began helping themselves to my credit card, I stiopped using the card, and e xpected to be contacted properly by them, when money was due. These fools stopped the usage of their service in my car, and when I phoned, was told top send them $158.75. I did so, they did not renew my vehicle service, but instead cut the service to my wifes car, and the compuiter. No invoices...no proper phone calls...nothing...I phoned thgem, and wasd told that they had not received m, y check and it woulfd cost $400 (thats right $400 to re-store services. At that point, IO told the gentleman with whom I was speaking, to STOP ALL SERVICES. CANCEL iT ALL.. It gets better...Today, they cashed my check for $158.75, I phojned and was told that they would start MY VEHICLE service again, . at which time I explained very slowly so he wouldm understand, that they were tol;d to CANCEL all service, due to theior collection practices and price and wasn told thatm my checkl would be refunded in between SIX TO EIGHT WEEKS. I am prepared to take these jokerds to court.. DO NOT DEAL WITH XM RADIO .

    0 Votes
  • Aa
    AAArt May 18, 2012

    I got my bill sent to collections but XM never bothered to send the bill to me first. XM claims that they sent me the bill. Now my credit is going to be ruined over $32.27 which I don't owe. I will lodge complaints with the BBB and the FTC.

    0 Votes
  • Mi
    mickey Barton Jun 29, 2020

    Sirius bill went from 160.00$ for a year service on 3 vehicles, and they automatically renewed the next year when it came due for everything they could add to the account, of $551.00!!!. I called and canceled the contract, and, rather than refunding the charge to the credit card co. they put a credit of $551.00 on my account. over the next 5 months of contesting the credit card charges, I was able to call and get one vehicle for a year coverage of $74.00 paid out of the credit, and a 6 mo. for another vehicle at $34.75 out of the credit balance. after numerous calls to sirius, and someone in the philippine islands, I was advised they had issued a check for a $444.00 refund — there never was one issued, and each time I called afterward to get it, I was finally told 6 months after the cancellation, they never got the $555.00, so they could not refund it — even when I pointed out there would have been no credit balance unless they received the money. somewhere, someone with this co. wrote a $444.00 check and stuck it in their pocket — I am trying to locate the government branch that I can report the embezzlement too, but let it be known: deal with this company using a credit card and risk going to the cleaners. since I have the paperwork to proof all of the above, this is not slander< but it is fact.

    0 Votes

Unable to cancel service

I subscribed to sirius radio for a promotional deal of 5 months for 19.99. The day I subscribed I told the service representative to cancel my subscription when the offer ended. They confirmed my request and told me it will be canceled when it was over. Well, 5 months later, I received a phone call from sirius satellite asking me if I wanted to continue my subscription, and again, I replied "no". They were supposed to cancel it but never did! Well, it's two months later, and they're calling me asking for payment of my continued services. I spoke with a customer rep, and he told me they can't cancel my subscription until I pay them. I then spoke with a supervisor named george davis, id # 8364i, and he argued me down saying there's nothing in the computer about me cancelling my subscription, and that I need to pay or they won't cancel it. I'm so tired of the harassments from this company, calling my phone everyday, all day. I refuse to pay for a service that I cancelled several times. This company is a rip off, and I would never refer them to anyone! Can someone please help me with this matter.

  • Pi
    pissed off customer20865 Dec 31, 2013

    cant cancel my service because I cant get through to these arab mother f ers on hold for two hours to cancel but if you want to subscribe then you get right through. cant cancel online have to call so says jhorem from bfe, at least say your name is jo.

    0 Votes

Rip off

Sirius is a RIP OFF!! Their customer service passes you around like a hot fir cracker. They have a strict strategic sales pitch, Lifetime subscription 1st. Which makes no sense if you are smart. They want you to pay 499.99 + a music royality fee of 76.50. But a lifetime subscription doesn't transfer to another vehicle if you sell your car and if your radio breaks you have to pay to replace it. They bill your credit card automatically after you complete your intial subscription hoping that you will forget to cancel. The use homebased agents to handle their calls, that are not trained, that send you in a complete circles. No supervisors will have come to the phone because their really aren't any. The best strategy to handle their customer service, is to threaten to cancel your service, they will transfer you to a department that will bargin with you on a cheaper price. Now is it fair that some customers pay 142.45 for an annual subscription then others who state they want to cancel can get an annual subscription for 77.70. or 5 months for 20 dollars. All of the customer service representatives will tell you something different everytime you call. They make false deals to sign you up and then bill you something that you didn't agree to later. They call you while you are at work, and they use agents with strong accents so you can't understand what they are saying.

  • Si
    sirius hater Jul 02, 2013

    I generally let it lapse and wait for a deal offer. I called last year for a 6 month renewal - for $30. I paid per credit card and made it expressly clear to destroy my card # after the charges went through. I was told no problem.
    Being trusting, I forgot about the issue and moved on.
    I just called after a letter re: renewal. It turns out I was charged $188 for a year and they kept my credit card number on file and would have renewed had I not called!
    I am furious with them! They had the gaul to say it would be a $2 fee to delete my card number, but they would be kind and waive it. They offered me many deals. I offered them mine: free for a year to make up for the cheat they pulled on me. They said no, so I offered to post the truth on the internet. If I cost them a few customers, then I have done my job, and I have spared a few souls the pain I went through.
    If you can get it for $5 a month, sure. Any more = NO.

    0 Votes

Customer service

I called XM Customer Care to ask why my service was not available. I was told my service would not be restored until the scheduled maintenance was completed and my account status could be verified. I have been an XM subscriber for more than three years. I pay for a full year subscription each year. Bill was due 11/03. The check cleared my account on 11/01. I spoke to two XM customer representatives who told me they had the ability to restore my service but, chose not to do so until they could verify the status of my account (after scheduled maintenance). I intend to change my status to CANCELED as soon as they get their system up and running. What would have been the harm in restoring my service until my status could have been verified? Good customer care would give the customer the benefit of the doubt and restore the service until maintenance is complete. X-FAN

Needs to be shut down

Sirius does not understand customer service and should be shut down. I just got off a 30 minute call, most if it on hold, just to cancel my service. They put the hard sell on me with a "one time offer" which I said OK to but only if it cancelled after one year and I did not get billed again. They said their system cannot do this (you mean would not?) so I cancelled altogether. They make you call them for everything so they can hard sell you. I feel like I just dealt with a used car salesman. Good riddance!

Their $600 mistake

On Sept 23 an Unknown event (not my request) caused my subscription to change to a Lifetime subscription. A $600 charge was posted to my account. In the process of correcting it, they 'needed' to restart my annual subscription by charging me and setting my annual start date to Sept 25. If they hadn't done this Lifetime subscription screw-up I would have renewed in November a full two months away. So I get a second charge - this for around $180. THEN I hear that refunds may take up to 10 business days. No problem! Like I have $600 to lend them for two weeks, and it's no problem to pay my $180 now instead of in November. They of course "appreciate my understanding, and understand my aggravation". When did I offer my "understanding"?! Sure they do. What kind of 'system' is this? Is this legal?

Programming not as promised

Beginning in the summer of 2010, I observed that my reception on Sirius radio was not as advertised. At 15 minute intervals on the channels I listen to, they run commercials. I listen mostly to NPR 133 and they run the most obnoxious and loud commercials for other Sirius radio channels, such as 202, 124, 139, 146 and 209. These loud commercials are worse than anything currently on regular FM or even AM radio. I am cancelling both my receiver subscriptions and going back to listening to regular FM radio and recorded podcasts. Don't subscribe to Sirius/XM radio if you think it will be commercial free, because they apparently have the right to jump into Fresh Air, Tell me More, Radio Times and other favorite shows with trash commercials whenever they want. They are probably doing the same thing on other channels.

Customer service unsatisfactory

After spending hours on the phone, on hold, being hung up on, having to call back repeately, problems with my radio account are still not solved. The 'customer service' people just about have me in tears of frustration once again.

In the short time I have had the radio, which came with my car, I have had to call to get things straigtened out on a average of every 2-3 months. The representatives don't seem to be trained on the product at all, as they often aren't familiar with what XM or Nav Traffic mean. I've been told that my radio signal was cancelled because I called in and cancelled my account--when I had not made any such call or email; that my radio was not capable of Nav Traffic when I had already had it for 6 months; and that my bill was past due when it was actually overpaid.

Why would a company with a good product like XM Radio and Nav Traffic not pay for better customer service, or do something to make it better? I really don't understand that.

In my next car I won't pay for a satellite radio. It is not worth the frustration and hours--2-3 hours per incident--that it takes to keep it working.

Poor service - illegal credit card charges

My wife and I were customers with Sirius for a few years. In October 2009 I got a letter notifying us our...

Deceptive billing practice

A year ago I contacted XM/Sirius Radio to close my satellite radio account due to a rate increase and low usage. I was on hold for over 1 3/4 hours undergoing three agent referrals before I reached someone who would assist. That person apologized profusely and offered me an incredibly discounted rate - for the full following year if I would continue service. I stated that my credit card must be removed from auto-billing and the agent agreed. Last week - 13 months after I agreed extending service for a year I got a bill for two months of service - with no notice at the end of my paid service. I asked for service to be terminated immediately and was told that would happen with no charges. I just received a prorated invoice for $8.47. I am taking this issue to the California Department of Consumer Affairs.


When we bought our new vehicle, we received a free trail for XM Satellite Radio. We renewed a couple of time...