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Sirius XM Radio
reviews & complaints
Sirius XM Radio
reviews & complaints

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207 complaints
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Sirius XM Radio reviews & complaints 281 - 207

Sirius XM Radio complaints 207

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sirius XM Radio - Undisclosed fees

Rip off. Have automatic billing thru XM. Since they merged, they now are charging a $3.60 music royalty fee. Bill for the month just popped up. Could not find my info and wanted to argue that they did not have my visa for auto payment (although they have been charging to it for 8 years). Added 2nd unit-took 3 phone calls to get it activated. Sounds same as the airline rip off fees. Good thing they are not a restraunt. they would be charging for glass usage, plate usage, fork usage, etc.

K
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sirius XM Radio - Harassment

I bought a brand new Elantra in 2007 equipped with an XM radio. The first 3 months were free and after the free trial ended I opted to subscribe. I was 23-years-old at the time, had a great job and...

Read full review
G
Oct 27, 2009
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sirius XM Radio - Unfair collections charge

How do I effectively fight an unfair collections claim? I have tried numerous times to cancel XM Radio. I have been using their service since 2005. I always renewed my yearly contract. I kept a credit card on file. In 2006 I bought 3 additional radios for family. In 2008 I choose to only renew my radio and cancelled the others. I requested that xm only charge renewal for the original radio. They charged me for all of them. I could not remove my credit card from the account when I went to my profile. I cancelled that card and called them and told them I would not renew for 2009. They were going to cancel my service on the spot. I told them I deserved the rest of my contracted service and they could cancel me at the end of my term. they said they could not do that but they could give me 3 months free. I said OK. At the end of that period I received a bill. I called and told them that was a free period since they over charged my credit card. They continued my "free period". I removed my radio and ignored their letters since they always had the same response. I kept getting bills for approximately $25 and requests for my credit card. They told me they were inactivating my account. Then they sent me 2 letters. One asking me to give a credit card the other telling me they were sending me to collections. I called again and asked them how could they send me to collections for 93.91 when I never renewed. They said when I renewed for 1 year there was some fine print that claimed I would pay a deactivation fee if I didn't remain a client for 2 years. Never mind I was a client since 2005. I told them there was no why I would pay that bill. I realize that is a small amount to ruin my credit rating over. I think they count on that. I feel I am being shaken down. I have unfortunately thrown away all the letters i received. I couldn't imagine they were going to do this. I thought they were just bugging me to resubscribe.

B
May 05, 2010

My service was ending with XM radio service, I originally bought and paid for 3 years of service and was not going to keep the service any longer. I received a renewal form to extend the Xm service, so I wrote on the form and said cancel my account in bold lettering. I also called to cancel the service after receiving another notice. Two months later they are calling my cell phone to get me to extend my service. They flood my phone with calls asking me to extend my service. I finally listen to the whole message and call the number they had on a recording. Then after telling them I am not interested in there service they then tell me that I owe $7.00 for a month of service. I explain I have canceled the service and they say they have no record after telling them again and hanging up on them they continue to call and are now saying I owe $14.00. Now the service is no longer on the car radio and still charging me for the service.

I suggest very strongly that anyone interested in service with XM or Sirus to run. Hang up on them and dont give them any information you will be sorry!

ADVERTISIMENT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sirius XM Radio - Unethical billing

I have been using XM Radio for about 2 1/2 years now and love the service but be forewarned about their billing practices. A few months ago I called them about the monthly jump from $14.95 to $17.24. They initially told me that it was a weighted amount and can fluctuate up and down. I had no idea what the were talking about and said fine...as long as it settles down to the $14.95 per month again...no

It stuck at $17.24 and I called them. Finally they said that it's a royalty music fee that they passed on to consumers. I said fine and decided to downgrade my service to just a music only subscription for $12.87. After reviewing my bank records, they charged me $12.87 but never credited me the $17.24 they charged the previous day. (Fraudulant)

After the inconvenience of calling them back and being on hold for 15 min, I told them the issue. They didn't seem surprised and was more a matter of fact about it. They told me that they would "credit" my account for the $17.24, but I caught on quick and said Noooo, I want you to refund the initial fee to my bank account and not the XM account.

Be very careful in dealing with these guys. I know they were in bankruptcy for some time and now their tactics to pump their bottom line seem to be more and more desperate.

Read their cancellation policy carefully before trying to send an email or letter to terminate service. I'm still a customer, but I had to say something about it. Why does such a large company use shister style tactics... which only kills customer service and eventually customers.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sirius XM Radio - Fraudlent billing

I purchased a new vehicle in 2006 and paid for a 3-year service contract with XM Radio though the dealership. Initially decided not to renew in 2009 after the 36-month obligation was completed. Without my consent or approval the service continued for 2 months and I then received a bill for $38.00.

Called their customer service and explained that I was being billed for a service that I did not request. Also mentioned that I was now considering a renewal of my service but that would not happen until they either removed the charges or provided me with a copy of a binding contract under my signature that allowed an automatic continuation of service. After some hesitation, the bogus charges were removed. That took 2-3 weeks.

I then renewed the service by phone. (Never give these crooks your credit card or bank account information.) In renewing, I made it emphatically clear that I was authorizing only a three year obligation and that I would not allow an automatic extension unless I specifically approved it at that time. The agent acknowledged and concurred. Also, I required the agent to give me the total cost-plus taxes and fees. Then I wrote the figure down just in case I needed it in the future. Sure enough I did. Surprise! I received a statement that included an additional unmentioned fee of $56.00 Music Royalty fee. Again, I called their customer service: had a short discussion and demanded a supervisor. Same song, same verse as before. Believe I mentioned The FCC and my State Attorney General and once again the bogus charges were removed.

Unfortunately, I cannot take my business elsewhere to get satellite service so I will pay these unsavory merchants for another 3 years service so I can listen to Fox/CNN while I travel.

What can we do about companies like this?
1. Never trust them
2. Never ever let them have your credit card, personal, or SSN information
3. Pay by check or, better yet, Money order.
4. Never accept their sham service and bogus billing
5. Always report them to the FCC and your state Attorney General if they persist in illegal billing
6. Never use profanity, be firm, tough and threaten the agents with personal accountability and liability (always get their name before starting the conversation)
7. Follow through, always!
8. Never let an unauthorized charge on a credit card or billing statement go unchallenged.
9. Demand a copy of the contractual document that supports their billing if they continue to demand payment. Never pay until this is provided.

I have used this technique repeatedly and found it generally works, particularly with corporations that are licensed or incorporated in the US. If everyone, who is a potential victim, would get aggressive, these collective crooks might clean up their act.

L
Mar 25, 2010

Oh well they lost my service and I just bought another new vehicle so I get it free again! Ha ha to them, this time my attorney writing them to cancel service, and he can deal with them when needed. I hate companies that take advantage of people. I will never pay any money to this poor company that have all these Over seas people that can't speak a damn bit of english as supposively customer service reps. I am from AMERICA, if you can't speak fluent english don't bother trying to get my attention. This is too all comapnies that ship they services over seas and pay low wages!

Actually, the FTC has a pretty good track record of forcing companies that make signing up easy but canceling very hard (like Sirius/XM) and time consuming. Complaints do, in fact, work, when the company in question isn't playing fairly.

D
Dec 30, 2009

Any autorenewal on anything is bogus, especially if it is paid by check in advance and on the telephone.A contract is not a valid contract unless it is signed and both parties are aware of the terms.I sirrusly doubt any subscribers were aware of any autorenewal clause.Since I am debt-free, have no credit cards and pay cash for everything I purchase I won't be threatened by what they could do to my credit rating.

ok people lets just Learn to read.
ALL OF XM'S SUBSCRIPTIONS ARE AUTOMATICALLY RENEWED AND YOU AGREE TO THIS AS IT IS POSTED IN THEIR TERMS AND CONDITIONS WHICH YOU ACCEPT WHEN YOU TURN ON THE RADIO!
IF YOU DO NOT CALL XM TO CANCEL YOUR SERVICE THEY WILL KEEP YOUR RADIO SERVICE ON FOR 31 TO 91 DAYS THEN CLOSE IT OUT FOR LACK OF PAYMENT AND SEND YOU TO COLLECTIONS.
so call the attorney general or the BBB or even batman they ill tell you, you agreed to the terms and conditions and therfore pay your valid debt and move on with your life.

to herb- first off i wish i couldve helped you sooner i couldve saved you a lot of cash. The music royalty fee was accidentally sent out of on a number of bills by accident. trust me threatening xm with cotacting the ftc will do nothing. second is this, rather than pay all the money you have for 2, 3 year stints, you couldve just purchased a lifetime subscription for around 499 total. sorry man.
no as to all of you who say you told them to cancel after a year or two years or anytime, , think about it..you think a company will remember for 3 years? heres my point. call your cable company and tell them you want to cancel 3 years from now. they will tell you to call when your ready to cancel. just like xm.
and Lisa the date on the bill is not the bill due date as it is for past service. Past due is past due.

Anyone who has a problem with XM's billing/cancellation policy (as many here have) should also file a complaint with the FTC's Bureau of Consumer Protection (I did):

https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

They don't investigate individual complaints, but if enough people complain, they work with the DOJ and state attorneys general to investigate and litigate cases.

L
Oct 09, 2009

Yep happened to me to. They also had bill sent to collection agency on Sept 28, 2009 when it was stated on the bill Due October .3, 2009 . I was livid! I will never never have this company again. They have all their reps from India serving there customers that Lie and have no clue of what they are doing except trying to get the customer to stay with them by giving "free" service for so many months and than charging for it plus adding late charges!
This is a company I will let all my friends and family I know not to get. I will buy 500, 000, 00 0 cd's before giving them money for a service!

L
Sep 24, 2009
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sirius XM Radio - Avoid like a plague

Have you ever thought that some products out there should come with health advisory labels, like tobbaco and alcohol products do? Well, if for some reason they decide that we the public should be informed about what kind of health threats any certain product or service could potentiatly pose to our health, those SIRIUS satellite radios would definetely come labeled with something like 'WARNING! DO NOT PURCHASE THIS PRODUCT IF YOU SUFFER FROM HIGH BLOOD PRESSURE, HEART PROBLEMS OR MIGRAINES, BECAUSE THIS PRODUCT HAS BEEN KNOWN TO AGGRAVATE ANY OF THESE CONDITIONS!'.

That would be truth in advertisement, but before that day comes, for your health, please stay away from SIRIUS. I got it as a gift about 2 years ago. I had heard it somewhere and I liked one particular channel they had, which played world music. Never mind that about 30% of the time all I got was an 'acquiring signal' message, when the antenna lost the signal, but that was probably due to its location. I was still willing to keep it, because I loved the kind of music they played so much. Then, one day they decided to do away with the channel I liked. They now call it 'world music channel', and what do they play? The Rolling Stones, 24/7. Not in my world. So I decided to give up on the whole thing, but they just wouldn't let me. They pestered me via e-mail, and on the phone, and then one day they finally told me that my radio station was back, playing world music. Great!, I thought, so I renewed my subscription, only to turn it on and what did I get? The Rolling Stones. 24/7. I was tired of sending them e-mails that only got automatically generated responses, and calling their customer service reps got me nowhere, so I sent a letter to their Customer Service VP. And I am very sure he received it. That got me no place, which is next to nowhere, and now I am here, warning you, reader, to either wait for the advisory label to come some day, or to listen to my advice, and DO NOT GET SIRIUS!

A
Jan 12, 2011

oh.. and if we dont make any sense on the phones its because
A: We are sooooo tired of explaining the SAME thing to 500 pissed off people who just argue with us and expect us to bend company policies. As if we have an "erase bill" or "refund all the money" button we can just click to make all your problems magically go away.

B: We are all REALLY high. or drunk. or tweaked the [censor] out. some of us havn't slept in 2 or 3 days. We may place you on hold to go snort some crystal meth in the bathrooms.

C: You people are RUDE. You call cussing and hollering. as if thats going to get you anywhere. AHAHA. We just hang up on you or transfer you to the spanish department. We sooo do not have to put up with your [censor].

A
Jan 12, 2011

I worked as a rep for sirius. They had us work in a specific department called Saves. you know this department as customer satisfaction. when you call to cancel your subscription, you are speaking to someone whose sole purpose is to keep you subscribed. why? because each rep is paid commission based on the percentage of subscriptions they retain! a rep must have over a 50% Saves Rate in order to receive their commission check. I can personally testify that representatives WILL PURPOSELY KEEP YOU SUBSCRIBED, EVEN IF YOU WANT TO CANCEL just so they will receive their commission. I HAVE ALSO SEEN EMPLOYEES TAKE DOWN CREDIT CARD NUMBERS AND MAIL CUSTOMERS RADIOS THAT THE DO NOT WANT TO ORDER just so they will have radio sales. The company gives away daily prizes such as gift certificates and even nintendo ds systems to reps that sell the most radios. Also, when you call Sirius you are NOT speaking to s sirius employee. You are speaking to an employee of Stream Global Services, and outsourcing company. Also, any employee can take a supervisor call. Thats right people, WE HAD NO SUPERVISORS ON THE FLOOR. Kids as young as 17 have full access to your account with absolutely no supervision. If you ask to speak to a supervisor we just place you on hold for about 10 mins, play our gameboys we won from stealing your credit card info, and ask one of the people who sit next to us to take the call. While you are on hold we [censor] about how stupid you are and how you didnt read the fine print, which we have all had drilled into our heads.

A
Jan 12, 2011

"Your subscription will continue until you cancel and you will be automatically charged on renewal for the term you select at our then current rates."

this is a verbal contract. you agree to it when you sign up for service over the phone. most people don't understand what it means, but they don't want to say anything because they are in a hurry or don't want to sound stupid.

The contract states that you give Sirius your credit card info and they will charge it based on the subscription you choose. If you choose monthly, they charge it once a month. If you choose a 3 year plan, they charge it every 3 years. There is NO way to opt out of Automatic Renewal. The contract is the same as Netflix, or a cell phone or cable bill. If you cancel your services within the first year you WILL be billed a $75 cancellation fee. NO EXCEPTIONS. If your credit card expires and you do not renew it you still receive service for 3 months. After the 3 month grace period the service will shut off and a bill for the past 3 months will go to collections. at that point the employees at Sirius can no longer access your account. it becomes shut off to us. it gets turned over to another company called CCS Financial. You have to call them and pay the bill or it will ruin your credit!

J
Sep 24, 2009
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sirius XM Radio - Unauthorized charges

I ordered Sirius radio told operator i only had $19.00 on debit card said thats ok will waive activation and only take 12.95 . They took $29.00 and overdrew my account and bounced two cheques for a grand total of $70.00 and will not correct mistake.

They ruined my chance of getting visa on my debit cause when they checked this mess THAT I HAD THEY DECLINED ME THEY PASS ME ALL AROUND AND THEN I GET CONVENIENTLY DISCONNECTED.

M
Aug 23, 2014

Accurate report

M
Aug 23, 2014

Sirius sent me final notice to bring my account up to date. I called them and they told me the amount to pay was $19.34 I gave them my credit card number and they initialized my radio contact. The next morning I got an overdraft notice from my bank and when I looked into it they (sirius) had additionally charged my CC $172.85.

Do not give Sirius Radio a credit card number. I cancelled my account because of the unauthorized charging to my card. I don't trust them at all.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sirius XM Radio - Unauthorized charge

I signed up for a 3 month deal and was told it would go to monthly charges after the 3 month deal ran out. After the 3 month plan ran out I was charged432.58 for a 3 year plan. This over drafted my bank account and really screwed me over. Upon calling xm they apologized and said they would investigate the charge. They said I should get a refund within 72hrs and contacted within 24hrs about getting reimbursed for overdraft fees. They offered me a 5 month deal for $23 and after reading the stories here I am regretting saying yes. I have not heard from them about the overdraft fees but, if I don't receive a refund after the 72hrs I'll just dispute the charge and cancel my credit card.

The samething is happing to me and I can not get this fixed. Xm overcharged me $800.

N
Sep 04, 2009
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sirius XM Radio - Poor customer service

XM radio worst ever customer service lenthy hold times lenthy customer service only to be told need to speak to someone else. Cancelled a sold car JUNE 25 BY THEIR RECORDS AND THEY STILL AS OF SEP 4 HAVE NOT CANCELLED THEY OFFER NO EXPLAINATION AS TO HOW THIS COULD HAPPEN. i HAVE ABOUT 3 HOURS TOTAL TRYING TO CANCEL A SOLD VEHICLE! IS IT CANCELLED NOW? iT WOULDNOT SURPRISE ME IF IT STILL DOES NOT GET RESOLVEDiTS TOO BAD THEY HAD ME AS A CUSTOMER BUT THERE CUSTOMER SERVICE IS BEYOND BELIEF. tELL ALL YOUR FRIEBDS WHEN YOU NEED TO CANCEL SERVICE CLEAR YOUR CALENDER IT WILL BE A LENGHY PROCESS OURS WAS OR MAYBE YOU WILL GET LUCKY AND IT MAY GET DONE RIGHT THE FIRST TIME.

S
May 21, 2018

Every time they offer a free period to listen to SiriusXM for free (this time until May 29, 2018) not one of my three radios that are XmRadios get the free signal. Each time when I called they try to sell me 5 months of service. I have yet to get a free anything from SiriusXM. BOYCOTT SiriusXM during the [protected] NFL Season.

R
Jan 12, 2010

I have two cars each with paid three year XM Radio service. The service on one of the cars expired and I had no intention to renew. However, my Visa statement showed a charge from XM Radio for approximately $460. This was a surprise as I had not authorized a renewal. Twice I contacted XM Radio and after a lengthy wait both times I was connected to customer service. When I explained that I wanted to cancel my service I was literally argued with and when I insisted that I wanted to cancel I was disconnected, both times. My impression is this borderes on outright fraud and I would recommend that anyone considering XM Radio be aware of their practices.

Anyone who has a problem with XM's billing/cancellation policy (as many here have) should also file a complaint with the FTC's Bureau of Consumer Protection (I did):

https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

They don't investigate individual complaints, but if enough people complain, they work with the DOJ and state attorneys general to investigate and litigate cases.

Sirius XM Radio - Billing-subscription cancellation

As with all new Honda purchases I received 3 free months of Sirius Radio when I purchased my new Honda vehicle . I renewed the Sirius for 1 month (by check...thank goodness as I have read of numerous credit card charges continuing). I then called and cancelled. But a bill was sent charging me for extended service after I had cancelled. I have received calls every day for weeks after the cancellation from Sirius advising the service was to be turned off. I called customer service and advised again that the service should be cancelled immediately. I next received a billing from a collection agency. I called them as well and they are a typical collection agency that is only there to get the money. I can not allow my credit to be ruined by this lousy $49...but it infuriates me that they are scamming everyone as they have scammed me. I made many good faith efforts to contact them only to have them advise they have no record of my phone calls. When contacting them by email the response has been that they could not locate my account...when I had provided them (customer service agent Nehru-no last name) with all the account numbers. I pdf'd the billing and then never heard back from them. This has to be illegal and appears to be occurring to many many folk judging from all the complaints I have read online. I surely hope this kind of bad business practice can be stopped.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sirius XM Radio - Scam cancelation charges

Start reading through the Sirius complaints, and you'll see they have a nice little scam going on.

My story is the same as others here. I canceled my account with Sirius (because I got a new car with an XM radio in it). I also canceled well in advance of my renew date, and got a collection notice for $34.25 seven months after I canceled. I got a ridiculous story, as apparently have many others, about agreeing to a paper invoice even though I didn't have the car with the Sirius radio in it any more. Now why would I do that? I asked what the $34.25 was for and they told me "service." Service? I always paid Sirius in yearly installments, and it cost a lot more than $34.25. I canceled in December and my renew date was March, so it couldn't have been a month I used after my renew date. No one could tell me anything that made sense. I talked to four different people at Sirius and each one kept telling me "but it says here that you agreed..."

If it said there that I was Queen of England, would that also be true then? Finally I threatened to cancel my XM account and was told - no kidding - that "we don't have anything to do with XM." WHOA! How did THAT inter-office memo get lost?

I also ended up paying the $34.25 in order to not mess up my pristine credit. I even sent a registered letter to Mel Karmazin, the CEO of Sirius. Of course, I've heard nothing back, other than - not kidding again - a phone call from a Sirius rep "noticing that I'd canceled my account some time ago and would I be interested in a promotion?"

You don't often suspect large corporations like Sirius-XM of perpetrating a scam, but boys and girls, this is nothing but.

J

I got a year's service free with the purchase of my new mini van. I didn't really want to renew ecause the TV was spotty and I never used the radio service. Their persistence wore me down to renew for one quarter. Well, the TV service didn't work any more...so tht was it...cancel.

Here it is six months later, and I am getting calls from a collection agency for $35! A collection agency? THAT means comments on my credit report! I have completed a complaint to the New Yord BBB, the FTC and the FCC about this company! They are deceptive at best - an outright scam most likely. They have no business being IN business. Hopefully the FTC will address them with prejudice!

T

Hi
Please send me my cancellation notice on account number [protected] as promised by your rep by phone as promised. I never renewed as was billed $182.03 and my service had been disconnected.
See invoice number [protected].
Your rep stated she had taken care of the situation and to disregard the bill and she would send me an e-mail to confirm and she hasn't done so.

Thomas Drootsan
[email protected]

T

Hi
I cancelled my subscrition on 7-13-10 by phone and I was told that the rep had done so and would snd me a confirmation by email and I haven't received it yet
My account number was [protected]. I was billed $182.03 which she said was waived as I never gave my approval to renew. If I has been contacted prior to going ahead an renewing and then billing me I might have renewed . You also disconnected my service with you with out notification.
Invoice number [protected]
Please send my cancellation notice as promised
Thomas Drootsan
[email protected]

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sirius XM Radio - Billing

On 8/3/09 I called to cancel my Sirius service on a radio I purchased from Radio Shack and I was told it was done . I then said I wanted to pay for the next 6 mo. service on the other radio and was told it would be $78.58 and gave her my debt card number. On 8/10/09 they drafted $156.83 from my account? When I called Sirius to get the matter figured out I talked to three different people, gave them each my name, account number, verified my address and phone number with each of them and spent most of the next hour on hold. After all this time I finally get to speak to someone who is getting it straightened out but now I am told I will not get a credit for the difference of $78.25 but $62.41. When I asked why the difference they told me some bull about fees and I had to pay for the service to todays date since the person I talked to on 8/3 did not put any notes in the file. After talking to "Emma" a supervisor I got nowhere and decided after 1 hour and 15 minutes it was time to cut my losses and hung up. Since Sirius is the only "game" in town what choice do we consumers have but to sit on hold an continue to waste our time when we have a problem. I think their idea of "customer service" is "If we leave them on hold long enoug they will hange up" . I work customer service all day for a very large insurance company and if I put someone on hold for that long a time I have no doubt that I would not have a job the next day. Who is looking out for the consumer in situations as this?

Do not get started with Sirius Radio, they will bill your account automatically without your consent and then when you request a refund for something you did not purchase they will only refund a portion to you. This is stealing and if anyone knows a way to remedy this problem please let me know. Customer service was rude even after the 28 minute wait for each department. This company is not recommended!

S

I'm not sure what your financial situation is, however, if I were you, I would call them back and tell them you want the "lifetime" service. If you have a mobile unit it would be much more cost effective. For approximately 399.00 you don't pay another bill to them for the life of your unit. I was paying over $160/year for service.

I found out about the "lifetime" plan by accident, apparently it wasn't advertised and while paying my bill, they never told me about it.. A friend of mine came across it and informed me. I called and asked about it and convinced them to credit my prior payment to the total amount for the plan.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sirius XM Radio - The worst customer service!!!

I am jealous of the Sirius subscribers who have lucked out and have not had any problems with their Sirius equipment or subscriptions.
This luck group should be very thankful because if they ever have to deal with Sirius customer care, oh boy! They are just plain a__holes! I am not joking! We all know that with all the products we use regularly in this day and age ie. cell phones, computers, electronics, that we are going to have tech problems and have to call upon the associated customer care. That's fine, and it happens and I have had my ups and downs with different companies but Sirius takes the cake. I purchased a Stilleto 2 and one month after the warranty expired, for no reason at all, driving down the road, it just stops working. I call and they take me thru the steps of upgrading and resetting the device and so on. They tell me that its busted and I must buy a new one! This thing costs &350.00! It just breaks after a year and they tell you to buy a new one?! These boys at Sirius must be raking it in because $350.oo to me is decent chunk of cheese.
I love Howard Stern and the music but these jerks must think they can hold you prisoner! No way! Dont do it, Im telling you...

P
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sirius XM Radio - Escape channel music selections

Why doesn't the escape channel ever feature songs (Either classical or others) by mario lanza. His great voice has never been been surpassed or even equaled since his death in 1958. His arias are sensational as is the rest of his repertoire and certainly would provide the level of enjoyment that your current escape listing provide and more. On listening to the 50s music channel again I have never heard any of his songs.

S
May 08, 2017

Why don't you do vignettes on the composers and artists? I like quiet but not deafening silence where all you ever do is play the music with no announcer ever talking.

S
May 08, 2017

Why don't you do vignettes on the composers and artists? I like quiet but deafening silence where all you ever do is play the music with no announcer ever talking.

B
Aug 15, 2009

Because he's not part of the format on Sirius XM Escape. Mario Lanza would be a much better fit on the Classical channels than on Escape, which as a Beautiful Music channel, is built around instrumental interpretations of Pop music instead of Classical.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sirius XM Radio - Don't be fooled about account holds.

I was a loyal customer for 10 years with Sirius but due to the economic crunch I decided to cancel my monthly subscription with Sirius several months ago. Of course the retention department attempted to do everything possible to keep my account active. One final option they provided was that they could put my account on temporary hold for several months. This would eliminate a reactivation fee that is normally around $50 in the event I chose to reactivate my account. As a bonus they would provide me 1 month free when I reactivated. 4 months later I see a monthly subscription charge on my statement. I was surprised as I never requested the service to resume. I of course called to obtain reimbursement and official cancellation of the account. After roughly 30 minutes I was told sorry we'll reimburse you only less than half. Crazy as they offered me an additional 3 months of service if I stayed but they wouldn't reimburse $12.95? Finally after getting a manager involved the company decided it was best to reimburse the full amount.

Don't be fooled. If you want to close your account just close it completely. Don't take this bait and switch tactic. I had every intention of reactivating in better times but I'm not inclined to give them my business now in the future.

I just tried to cancel my account at the one year anniverasiy date (it never worked- there is no reception on the east coast trains) -which occurs in one month. they told me it would be 75 dollars to cancel early- even though I am pre-paid for a year! they said I had to call only on ONE PARTICULAR DAY- the actual anniversary of the 1 year subscription- to be able to cancel without additional charges or fees. Then they hung up on me!

this is without a doubt the worst company I have ever dealt with in my whole life! I would not get another subscription if THEY paid ME an annual fee!

B
Jul 07, 2009
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sirius XM Radio - Lifetime membership trap

If offered, do not sign up for Sirius XM's lifetime membership program. As it turns out, after you spend hunders of dollars to become an lifetime member you are charged $75 to have them switch...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sirius XM Radio - Listener support

Sirius XM Radio Inc has to absolutely set the record for being the worst customer service program or record! While attempting to cancel the service after 4 years I was placed on hold for the confirmation of cancellation process. After 40 minutes the line disconnected. After calling in a second time and waiting 20 minutes to get the screener, I was given a "direct, no wait number" [protected]), upon which she hung up. Calling the direct number was only a 25 minute wait (we are up to 1hour 25 minutes) when a barely intelligible voice attempted to give me a free radio and when a supervisor was requested, put me into a dead hold for 40 minutes.

Needless to say, I expect an billing problem and hope that the company goes out of business. I'm confident that the call center must enjoy reviewing the statistics of how long stupid people, like myself, will wait on the phone to talk to somebody that cares (obviously there is nobody in Sirius / XM that does)

H
Dec 27, 2009

Try this : go to your Sirius XM profile and change the credit card number, you provided at the time you subscribed.
Put a fake number. If Sirius Xm try to charge, against your will, they will attempt to collect or have you change to a different card. They will have a live person to talk to. So
that's your opportunity to tell them you are no longer interested in subscribing to their services. That's what i did and it worked. good luck.
If that does not work for you, call one of their live talk shows. When you get the screener (they usually screen for the beste callers), tell them you want to talk about something related to that particular talk show. When you get on the air, tell your story LIVE. There will be many listeners. Something else to consider. Goodluck.

E
Jun 24, 2009
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sirius XM Radio - Unauthorized charges

I just want to share my honest opinion. I have been a Sirius Satellite Radio customer since 2003 and I have always paid $6.99 every month for my two additional radios on a 6 month basis. I gue...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sirius XM Radio - False advertisment

XM/Sirus is advertising their new iPhone application for Online broadcasting. I recently renewed my contract in Feb. 2009 for a 3years which came with online listening service. To my surpise I can't get my iPhone to connect. I called XM customer service and at first was told yes it should work on my phone and then was corrected that because I have a LOCKED in RATE for 3 years they would have to change my contract and charge me 2.99 more a month, so they want to charge me for something I suppose to already have. RIP OFF... I told her to leave my contract alone I don't need it that bad.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sirius XM Radio - Fraudulent company

It's sad when a company like XM Radio teaches their in employees to LIE! I brought there promo radio it was supposes to come with a home kit and for a one time fee of $69.00 with no another recurring fee. That was the 1 & 2 lie. From here it just got worse. I have a satellite radio that I have never listen to and never will. Their rep's claim a credit of $100.00 was sent to my credit card. My credit card company has not seen the credit nor have I. I know times are hard but to rip customers off who would without any scams or schemes do business with the XM because of the product is just sad. Something should be done about companies who take advantage of customer in this way. Lie, lie, lie and how about another order of lies because that’s what you are going to get with XM radio.

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