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Complaints & Reviews

Frustration with trying to cancel

We have xm radio for our home and I wanted to get a secondary receiver for my shop, located next to home. I was told I could have a secondary receiver for $9.99 a month. When it arrived, I found that no matter where I placed the receiver in my shop, I could not get a signal. So, I call to cancel it. I was hung up on THREE times!!! Finally got someone, who told me that I would have to pay a $100.00 cancellation fee!! I said, "So, if I keep it, I will be paying $9.99/mo for no signal service, or I pay $100 cancellation fee???" YES! I was sa angry that I decided to cancel my entire account. I will be charged $100.00, which is such a complete rip off, but I have no other option. That have you and they know it and they completely rip their customers off. I have not received my credit card bill, but after reading many of these complaints, I am worried I might have other charges from them! What can a person do in this situation, as so many others are in?? How can XM Radio get away with this?

  • Sh
    Sherry Roth Aug 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Where's the web site? I like Kmart and shop there often but you have given us a reciept to take a survey to win a $2500 gift card. How can I do this if there is no web site. My reciept no. is 09353 082208 005 26246

    0 Votes
  • Se
    Sean Aug 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Yeah I'm an xm rep and what happened is that you didn't read the terms and conditions of the offer which states that you have to maintain service on the radio for 12 months which you agree to when you purchase the radio which from the price you stated was the audiovox express ez. Now granted the rep you spoke with may not have stated them to you just to get commision for the sale but you are also sent them via email and a copy is included with the radio. So it goes without saying in this day and age you gotta read the fine print.

    0 Votes

cancellation fee

I bought a new powerboat in April of 2007 with Sirius Radio installed from the factory. A 6-month free subscription for Sirius was given to me upon purchase. When I called to activate the system, I was asked if I would like to take an additional 6 months for the standard charge. I said yes. (I know, my mistake). At the end of the full year (6 mo free, 6 mo charged) I was contacted three times by the Sirius Sales Department asking if I wanted to re-up my subscription. Each time I said no. During the first month after the subscription ran out, I turned the radio on to see if it had been cancelled, and I listened to the music. During this time the radio was on I lost contact and I received an error message on the screen. I never received any written or phone contact from Sirius over this issue.

Now, I have been contacted by NCO Financial that my account has been turned over to them for collections. The amount is $94.52!

Upon contacting Sirius I was told that the fee included one months usage after the end of contract, plus $75.00 collection fee. I explained that I was contacted by their sales department and I told them three times that I did not want to re-up my contract. Twice, I was told by the Sirius agent that they would wave the collection fee and I would only have to pay the one month of usage.

They also told me twice that they would contact NCO and correct the amount I owed down to $15.54 for one month usage. Now after the third contact with Sirius I find out that my account is closed with Sirius and I must pay the total amount of $94.52 to NCO and then call back to Sirius again and they will refund me the $75.00.

I just don't trust Sirius to refund me the $75.00 after I pay NCO the $94.52

What you think?

  • Ho
    Hollis Aug 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I too am dealing with NCO and Sirius. What a scam. The canned answers I get from representatives from either company are used to blow smoke. I originally subscribed in 2005 for one year. The service renewed twice and as the third renewal approached I called to cancel, six weeks in advance. No correspondence for six months and then a collections letter from NCO for service for the next year.
    Sirius has admitted I cancelled on February 29th. When I call Sirius I spend 9 out of 10 minutes on hold.
    I no longer trust Sirius. The chance of getting that refund is slim, if you ask me.

    0 Votes
  • Ca
    Carolyn Frankenburg Sep 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    A similar thing seems to have happened with my account. I purchased a car that had 6 months of sirius radio. I was uncertain about whether or not I wanted to continue. I contacted a sales person to discuss the options, hemmed and hawed a bit and told them I would think about it and they could send me an invoice and I would decide. In the mean time I decided to not continue the service and my radio continued accessing sirius. I received a number of statements saying if I didn't pay the bill, they would turn off my connection. This was fine with me and so I let it lapse assuming they would simply end my service. Yesterday, I received a message from NCO saying I needed to call them regarding a collection. I called them, stayed on hold for 15 minutes, was disconnected. I called again, and was told that sirius sent my account to them and I owed them 114.00 for cancellation fee. NCO told me that there was nothing they could do and if I wanted to dispute it, I should call Sirius. I called Sirius and they told me there was nothing they could do about it since it was turned over to a collection company. I was put on hold for about 15 minutes while the sirius representative did something to investigate my account I guess. I then asked to speak to a manager and was put on hold a long time...I probably waited 30 minutes and no one ever came back on the phone.

    0 Votes
  • Da
    Dave Sep 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I wouldn't trust them either... canceled earlier this year and am now getting NCO collection calls. What an unfriendly bunch they are! Got on the line with one of them finally and she stuck me back on hold when I was getting her my reference number. I was really wondering why a collection service was calling me so I called back after getting disconnected... after calling back and waiting again... found out it was my Sirius account. They wanted seventy something dollars... how did I plan to pay? I said I don't since I canceled Sirius and expected that I would not have to pay Sirius a thing given my account was up to date when I canceled. They said they would note that on my account... will see what that means I suppose. She was pretty short with that reply and hung up.

    So I thought I would call Sirius... waited on the line with them and they have no record of my cancellation. They interestingly enough have me on record as owing $28 dollars when they finally terminated the account. A bit of a delta between what NCO is trying to collect on the alleged dept. The CS guy at Sirius apologized to me for "any inconvenience" and I wasn't sure how to answer that. That cements me never ever signing back up or recommending Sirius to anyone though.

    0 Votes
  • Wp
    wpearc1 Apr 01, 2012
    This comment was posted by
    a verified customer
    Verified customer

    There has to be some US law that prohibits Sirus from caneling their service. nI would be very interested on any comments aboutb forming a class action lawsuit. I feel they are in direct violation of the Rico Act. Any lawyers in our midst?

    0 Votes

service and choices

I have been a Sirius user for a little over a year now, previous to that I was an XM user and I am telling you there is no comparison. I got a much better signal w/my XM and the channel choices were much greater than in Sirius. My Sirius goes out when trees are overhead, everytime I go under and overpass and other random places. And...who really needs channels dedicated 24 hours a day to Elvis, Jimmy Buffet and The Grateful Dead/ And now it seems one of the more decent channels, Spectrum, which is like an adult contemporary, is having a 24 hour a day Mellencamp special. Come on, I need more variety - Sirius has maybe 2 pop stations that actually play newer music, there are only 2 decent rock/alternative stations. I only got Sirius because my car came w/it - I requested XM but Volkswagen now only contracts w/Sirius and I have paid for 2 years of service. I hate Sirius - it's boring and the service is completely unsatisfactory, especially knowing I have someting to compare in XM. I listen to my Ipod in my car more than I listen to my Sirius satellite service, and I paid for this service.

  • Mi
    mimithegreat Feb 04, 2010

    I hate Sirius Radio, but not as bad as I hate Mojo Nixon on "Outlaw Country!!!" I started out with XM radio 6 years ago. I fell in love with X-country. Then Sirius took over, and revamped the station with their version. Mojo Nixon is a loud, offensive, vulgar pig. I now can't have that station on during the day with young kids in the car. We have 3 accounts with them, and want to cancel them all.

    0 Votes
  • Bi
    Bill Mc Apr 21, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I had Sirius radio that came with my Aspen in 2007. It has allways been a constant arguement of when my service was due. I wrote my chrysler dealer 2/2/2007 a check for
    purchase of my new SUV, the salesman and I sat in the vehicle while he ordered the service. These Idiots at Sirius keep saying my account was due 1/1/ a full month before it was due. I called customer service twice in early Feb, to inform them that I no longer wanted their service finally got
    thru to them about the 20th of Feb, told the representive that I no longer wanted their service. they cut off within 30 minutes. Today I received a letter from a collection agency for $35.63, I always payed anuually. talking to the nuts at Sirius is like talking to the IRS, no body knows what they are doing and could care less. If they wanted to do whats right they would bill be for 1 month instead of 3 months.

    its their loss as I was going to to purchase a radio that I could use in my other vehicles. The $36.00 is not the problem, Hell my Scotch runs more than that.
    its the fact, that they are ripping off for service I did not receive.
    hope my brother has not ordered their service, he was thinking about it., but he'll change his mind when I give him a ear full about Sirius.
    If you want to listen to 24 hrs of rap-crap, gays, vulgar language this is for you.
    I enjoy listening to my local stations and my cd's I get a lot more out of them at a lower cost than Sirius.

    I will bad mouth them every chance I get.

    NEVER DEAL WITH THESE CROOKS.

    0 Votes

billing problems

I have 3 subscriptions to Sirius all charged monthly to my credit card. On July 4th weekend I get a cancellation/past due e-mail notice. How can this be if it is automatically charged to a still valid card? Well it turns out they made changes at their end- I learned this after waiting on hold for close to 20 minutes. This changes caused the problem and I have to suffer and put in effort as the "valued customer".

No offer of anything like 1 month free on 1 of the 3 subscriptions, zip nada. Is this what i wanted to do on the July 4th weekend or any other day in my life?

No it is not- between this and the poor reception on 2 of the 3 cars I sometimes wonder if this is worth it.

  • Au
    audrey.synn Jan 12, 2011

    if we dont make any sense on the phones its because
    A: We are sooooo tired of explaining the SAME thing to 500 pissed off people who just argue with us and expect us to bend company policies. As if we have an "erase bill" or "refund all the money" button we can just click to make all your problems magically go away.

    B: We are all REALLY high. or drunk. or tweaked the [censor] out. some of us havn't slept in 2 or 3 days. We may place you on hold to go snort some crystal meth in the bathrooms.

    C: You people are RUDE. You call cussing and hollering. as if thats going to get you anywhere. AHAHA. We just hang up on you or transfer you to the spanish department. We sooo do not have to put up with your [censor].

    0 Votes

cancellation policy no refund

I cancelled my XM Radio Subscription because we don't use the service, in fact we have misplaced our receiver in one of our frequent moves. We pay for our service quarterly with a credit card. I was paid up through Sept 11, 2008 and I cancelled the service June 17, 2008, so I had just prepaid the 3 months.

XM radio would not refund the prepayment, or even a portion of it. The only option I had was to extend another 3 months thru December 2008 for "free". When our travel settles down, I might have considered renewing the service, but if you don't refund with a smile, no amount of advertising will get the customer back. They may have my 3 months payment, but they will never have me as a customer again.

After reading the other posts, I will also very carefully watch my credit card statement to make sure I am not charged for 3 months again.

  • Sh
    Shae Jun 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I cancelled my XM Radio Subscription because we don't use the service, in fact we have misplaced our receiver in one of our frequent moves. We pay for our service quarterly with a credit card. I was paid up through Sept 11, 2008 and I cancelled the service June 17, 2008, so I had just prepaid the 3 months.

    XM radio would not refund the prepayment, or even a portion of it. The only option I had was to extend another 3 months thru December 2008 for "free". When our travel settles down, I might have considered renewing the service, but if you don't refund with a smile, no amount of advertising will get the customer back. They may have my 3 months payment, but they will never have me as a customer again.

    After reading the other posts, I will also very carefully watch my credit card statement to make sure I am not charged for 3 months again.

    0 Votes
  • Da
    David Aug 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i work for XM n i am glad we dont want you as a custonmer so goodbye

    0 Votes
  • Tb
    TBag Jul 08, 2009

    I prepaid for two years of service through my credit card. Since I lost my job, I did not renew after the contracted time expired. They tried to debit my credit card, but they couldn't so they keep billing me. Not only that, they sent me to a collection agency (?) I asked what they were collecting. I prepaid for two years, the two years is up, I didn't renew, so what is going on? I will NEVER get XM again, and I will make sure everyone I know passes this around.

    0 Votes

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Poor service

Shortly after buying a new GM product I received a letter from XM Radio's executive vice president STEPHEN R. COOK that I would be receiving 1 year of service ( satellite radio ).

A few weeks later XM Radio turned off my service.

When I called the company to find out what was wrong, I was told the service would be restarted no later than the next day. That was 9 months ago and I still can not get them to restore my service.

After 4 letters from the B.B.B. they wrote the B.B.B back stating the service was restored and that they had talked to me about restoring my service.

This was a callous lie on the part of XM Radios employee Joan Hummons (Executive Consumer Affairs) to tell the B.B.B. that the company had talked to me and the matter was resolved.

In a time when American car companies are struggling to keep their market share, that they would associate themselves with a company with so little regard for customers.

I can only encourage American car companies to follow the lead of some imports and dump the pay to listen satellite radio companies and go HD

  • Valerie Jun 26, 2008

    After calling to activate my XM radio and not given an option at all on how the bills would be set up, I was shocked 3 days later to see that they had charged $322.97 to my bank account. I immediately called and asked why when you activate on the phone that there is no option to set up your billing, I was told that you are charged for 2 years worth of service and you have to call in to change it to a Quarterly, Annually, etc. When asked why they did not make that clear anywhere I was met with silence. I was told that I would receive a credit for $273.48 within 24-72 hours after the phone call.

    6 Days later, and no credit to my bank account I returned a call to XM Radio, with no explanation as to why I had not received a credit they explained that they would reissue the credit of $233.00. When asked why the refund was so much less then it was 6 days before I was again met with silence. I still question why in my 3 weeks of XM activation I have been charged $99.00. No one seems to have an answer. So I will again wait up to 3 days for a refund. I am anxious to see if any refund will show, or if I will again have to make a call to the speechless customer care that is XM Radio.

    0 Votes
  • Da
    Dan Klug Jul 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    XM is pathetic. Nice Concept and product. But they play billing games as well as games with customer service. You can't cancel or get any money back. Consult your bank and dispute the charge or you will spend well over an hour on the phone for nothing... they tell you 72 hours and you will be credited... then nothing! It is a total nightmare and you will regret ever allowing them to charge your account.

    0 Votes
  • De
    Denese Borseth Oct 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    On July 2, 2017 I called to cancel my XM Satellite Radio service - Account 1-1093454406 because I was not using it or listening to it. The person on the other end of the phone did not want me to cancel my service and offered me a 3 month service for FREE. I was told at the time that I was not on a contract and I was to call with any changes. I asked if I needed to do anything if I did not want to continue the service at the end of the 3 months and I was told no, nothing. I have received an invoice for the FREE 3 months service. I am not paying it and I want the service shut off in my car. My radio ID number is N73L10WQ.

    0 Votes
  • We
    wealthymoth Jan 24, 2009

    One big problem with XM Satellite radio is that new entries (including errors) by a rep end up carved in stone. Earlier this month I ordered an ExpressR receiver, an XM Sound System and a 12-month XM Everything service which I was told by the rep who wrote me up was the only available option. I got the radio gear and the12-month service agreement was also mentioned on the invoice. But when I set up online account access I discovered that I'm only credited with 1 month prepaid service. I called their number and another rep confirmed that this is all I'm credited for and after I read him what the invoice said he promised to clear up the discrepancy. I log on every day since and nothing has been resolved. The records still show only 1 month. One rep extended the call at the expense of more cell phone minutes doing and endless repetition of a hard sell of a "lifetime agreement", in complete self-denial of the fact that offering the customer more services costing more money is bad manners with customers who are calling to make a complaint. It's more likely that we're in the opinion that what we've already paid for shows signs of having been a waste of money. One other minor issue is that, despite one or two buttons on the unit and the remote that have more than one function, there's nothing in the user's guide for the tuner that says how you switch it from one to the other, but that's just a bee sting compared to account errors and what they can cost a customer in money, phone time, and (oh yeah) his own time.

    0 Votes
  • Ex
    Ex-XM customer Apr 02, 2010

    In 2017, I bought a new car and paid extra to have an XM radio installed, and paid for a 1-year subscription. About a month later, I rented a car for a weekend trip. The rental car had an XM radio- but it wasn't activated. I thought- well I'm an XM subscriber, so I can just pay to have this activated temporarily. It was a long drive through nowhere, and I was so far happy with my XM experience so I didn't mind paying a little bit to have satellite radio to help pass the time. The sales rep on the phone informed me that the minimum time period was 1 month, for about 13.99. Sounded a bit high, but what the heck I thought. No less than 4 times, however, I asked the rep this question: "You are sure that it will only be activated for ONE month" "This is only for ONE MONTH, right?" etc. etc. Every time he assured me it was. Fast forward about a year. I informed my wife (who does our bills) that my XM radio annual fee should renew in the next month or so (so she could expect it on the credit card statement). She said- what do you mean- we are paying every month. What? I went and looked- lo and behold this 13.95 fee had been billed every single month since my road trip (in addition to some $28 activation fee!).

    No problem I thought. This is an obvious mistake and I'm a happy customer about to renew my service. Wow was I wrong. The XM rep would not refund a nickel. At least the rep was friendly (I could tell she felt bad about it). The supervisor was a professional thief. She went on and on about their terms of service. She took ZERO responsibility for the claims of her sales rep. Now you could say - well maybe I was just making it up. But I rented the car for a WEEKEND it is completely unreasonable that I would subscribe to XM for a year in a car I had just for a weekend. Her response- how do I know you only rented the car for the weekend? Really? Well I can show you the receipt. "Our terms of service..." it went around like that. ZERO responsibility on the side XM. I refuse to do business with companies whose business models are based on ripping people off- and clearly this was the case here. So I canceled my service. I then complained to my credit card company, who was willing to go back only 3 months and charge back those charges to XM. Today I got 2 pieces of mail- an offer trying to get me to reactivate my account, and a bill for the reversed 3 months charges (without any explanation what the bill is for- it just says 'previous balance'). I refuse to pay for a service I did not ask for and did not use. This company has a business model based on fraud and they can't ever bend their "rules" because once they do their house of cards will collapse.

    0 Votes

Scam charges!

I had canceled my subscription with sirius radio on the 12 of march by way of phone i was toled that it was canceled ok no problem 5 days later they accessed my bank account and took $71.32. This was an illegal move that put me in debt for 5 overdraft fees of $35.00 each one, this took place between the 12 and the 16th of march. Now i would not have had the overdraft fees if sirius radio had not gone into my account illegally and taken money out. I called them up after talking to my bank manager they refused to settle the overdraft fees and said it was my fault thats a joke my bank manager said it was between sirius and myself. Anyway i will be prosecuting for taking money illegally without my consent.

  • Ti
    Tim Forfar Dec 29, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Well, to start off, I bought myself a Starmate-3 radio for Christmas , for $60, because Sirius had this advertisement on the packaging of the radio for their new "Convenient Pay-As-You-Go Plan". I figured this was great for somebody like myself because I don't have a credit card, nor can I get one. So I took the unit home, installed everything in my vehicle, and phoned Sirius to activate it, and they told me that even for this new plan you still need a credit card or a prepaid card. I searched high and low for about 2 weeks until I finally found a Sirius Prepaid card at Walmart hiding in a little display nowhere near electronics. So I spent the $50 for the prepaid card and I rushed right home to phone Sirius thinking that I could finally enjoy my new radio. What a disappointment that became in a real hurry. They told me that I can only apply the prepaid card to an existing account, which, of course, they NEED A CREDIT CARD FOR!! "Convenient Pay-As-You-Go Plan" ???? I really really beg to differ. So I sent them an email stating the situation about my useless new radio and my equally useless prepaid card that I can't return, and obviously will never use. Wonder what their reply will be? I haven't received one yet, but I have great expectations that it will be about as helpful as their subscription staff I spoke to on the phone. They really should screen people and train them before they put them at a desk answering the phone, but thats a whole other complaint issue for this company. I'll update this post if or when I get a reply from Sirius to let other consumers know about it before it becomes their problem too. Oh yeah, I almost forgot, buyer beware that the Stratus model of satellite radio DOES NOT come with a remote control as indicated on the packaging. I returned 2 of them to the store before opening a box for a Starmate-3 prior to purchasing it just to make sure it actually came with one. The store manager and myself checked several of the boxes for the Stratus and not one of them had a remote in it. Yet another false advertisement by Sirius. Follows suite I suppose, they do it continually, even with their "Advertisement free" policy that they stress so loudly. I listen to Sirius at work all the time and yes they do advertise, whether they admit it or not, and of discussion because we all know it. Thats ok, we can forgive them, because lets face it, it's way better than listening to the local AM dial thats packed with nonstop ads!

    0 Votes
  • Sc
    Scott Johnson Dec 29, 2007
    This comment was posted by
    a verified customer
    Verified customer

    So you couldn't put a prepaid card? Many stores have them & I don't see why you couldn't do that, but you do have a point. It seems from their phrasing on the package that you don't need a credit card. Perhaps you should wait for their reply, but I think a prepaid card would be the easiest way to go.

    Pablo

    0 Votes
  • Il
    ilindb Aug 19, 2009

    I emailed, called and wrote to request that our Sirius Radio subscription, which has never worked for us at all (no reception whatsoever on the DC Amtrak), not be "automatically renewed" on our anniversary date. They sent back an email ***thanking us for renewing***! (The prior phone call resulted in a hanging up on me by the "cancellation representative" who told me only on *one particular day* could this non-renewal action be accomplished without fees- the anniversary of the day I activated the account-!). I have already called Visa to dispute this future charge, but I am reading online from others that Sirius then send the account to collections!!

    DO NOT EVER GIVE THIS UNSCRUPULOUS COMPANY YOUR CREDIT CARD INFORMATION!!! It is apparently IMPOSSIBLE to extract your card from their hands!

    0 Votes
  • Zz
    zzzhuh Jun 29, 2011
    This comment was posted by
    a verified customer
    Verified customer

    The complaints are true, stay far away from Sirius !

    After reading complaint after complaint about Sirius Radio billing dept. on various internet forums, I decided to subscribe, but pay by "MAIL INVOICE ONLY". That way, if they were as bad as people say, then they wouldn't have my credit card number to bill without my permission.

    Later, I called to Cancel my subscription about a month before the renewal date. They asked for my telephone number, and then told me that I couldn't cancel my account because I didn't have an account.

    Then I got a bill in the mail that had my account number on it. I called just before the renewal date, and specifically canceled by providing the account number.

    A month later I got an email saying that I owed them overdue payment. I called and spoke with a supervisor: He said that he saw the record of my earlier call requesting to cancel the account, but that I had failed to ask for the "Cancellation Department" and that until I spoke with them, the overdue amount would continue to increase, and that they would hand the bill over to a collection agency. Then he hung up on me. (That was a Sirius supervisor!).

    I called back and spoke with a different supervisor. I explained that I had been trying to cancel over and over, and he said that I didn't really have to speak to the cancellation dept. He said he would cancel the account and delete the balance due. (Thank You Pedro for at last canceling the account!) He also said I could verify that he had cancelled it and deleted the balance due by logging into the website, with a new ID and password that he provided.

    Finally, I'm done with Sirius, and my advice is the complaints are true, stay far away from Sirius!!!

    0 Votes

cancellation nightmare!

Sirius does everything they can to make it nearly impossible to cancel your service. Interminable wait...

voided subscription

On 8-24-07 I purchased a new Chrysler Aspen from Magnussen's Chrysler in Auburn, Ca. This vehicle came...

Fraud & cheating!

I was offered a FREE home satellite radio for continuing my trial XM radio service that came FREE with the purchase of my new car in JANUARY 2007. The XM satellite radio in my car never worked properly and I had to contact XM several times because I never did get the FREE trial promised. In April when XM made the offer on the telephone (note: XM sales team contacted me) they said they would send out a free RADIO to my home and asked for my address. I still have no FREE radio. XM shut off my satellite radio in the car what little poor service I had as a free trial, then billed me for six months of service. I now receive nasty phone calls from CCA Collection Company of America.; Threats and on and on. I want to start a class action against these two companies FRAUD is fraud XM says because there is no SIGNED agreement they are not obligated to produce the radio promised and I am obligated to pay for service even though they did not provide it nor did I sign for it. FRAUD FRAUD FRAUD beware of this COMPANY they promise FREE stuff and give you nothing then call you on your cell phone and continually ask for money in order for them to stop. WE NEED TO PUT THIS COMPANY OUT OF THEIR MISERY and file a CLASS ACTION. Anyone interested please provide me your story and your e-mail address. I have a good legal team waiting.

  • Kp
    K Powers Oct 06, 2007
    This comment was posted by
    a verified customer
    Verified customer

    These complaints are just the tip. Think about all the people that were to busy or considered it a mistake or employees stupid! Not so. There are just too too many people saying the same thing! After making it clear, they refuse to return money they are NOT entitled.

    CLASS ACTION suggestion?

    My opinion is that it is not timely, effective nor adequately punitive. While wheels spin trying to orginize, you then are at the mercy of an attorney, his motivation, ability, and loyalty....that's if you find one. While the money machine continues and don't forget, next month there will be some VERY happy polititions. At the very least, out blabber mouthed leader has a perfect forum for his stories and diatribes absent of actual fact or substance. Don't the idea of listening to what is going to be and why when you have the better part of political intention free for you to observe for yourself. It is the intention you can be mollified with analogy that dance in your ear but the past remains just as you see it. Future performance best indicator is the past.

    XM radio financed salaries over a million and stayed alive over five years. Now the wimpering bankruptcy is flipping to an Opra, NFL, Emergency Notification, Polititions Wet Dream, already in virtually every car in American. If XM pushes the trillion gross while claiming massive losses to cancel it out, but is now magically poised for super star mega bucks, I want my two year subscription I paid in advance and as far as the equipment that I'm supposed to be so happy is "coming down"; "lowering prices", blah, blah....they can have it, I'll NEVER use it again.
    If YOU out there are smart, look how many people say the same story....you won't give them your money either.
    Organize and boycott. Do not listen to this station. If you drive an auto that is providing this equipment, direct yourself to that company and let them know. Boycott XM Satellite and any partners whether CSPAN, Onstar, or contract renewing automaker who funds this company and supports them making hundreds of millions after robbing Americans a few hundred at a time. SICK!

    Tell anyone you speak to, write to, or exchange thoughts in any way.

    BOYCOTT XM and their corporation supporters!

    0 Votes
  • Ke
    Keith Kirkland Mar 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I too would like to get into a class action suit against XM. I had service for about 14 months, I then cancelled my service in March 2007. They continued to charge my card. My wife called again in August 2007 and they told her they could not refund my money but would cancel the service. In February 2008 I received another bill from XM. By this time I have already changed banks and they weren't able to charge my account. They sent me a bill for $32 for the interupted service. I obviously called them and told them that I had already cancelled the service twice, but they showed no record. I have been over charged $134.12 by these thieving ### and I WANT MY MONEY BACK. I would love to stop these people and do what ever I can to stop them from the continuing defrauding of people.

    0 Votes
  • Ca
    cantwait2b Feb 13, 2009

    I would like to take part in a class action lawsuit against them too. I paid for a 4 month service at which time I thought it would discontinue. I have now just received a collection notice from CCA Collection Company of America on behalf of XM radio for some auto-renewal I didn't know took place. I never authorized or knew they would auto renew. This is ### and now they have damaged my credit. please contact me at [email protected] with any helpful information.

    0 Votes
  • Ca
    Carlos Apr 13, 2009

    Today, i had the same problem. I stated my service back in 2007, the firt year i just want it to try xmradio. So, i give them my credit card number with the choice of me having the service for only one year, that year when by at 2008 they charge my card, i cold them and as them to please cancel my account. I when to my bank and they told me the same thing, "to change my credit card number". at the end of this year after i cancel my account on 2008, XMRADIO is calling me day after day. Im tired of this. I will never again have nothing to do with any company that have to do with satellites. I will also like to start a class action lawsuit.

    0 Votes
  • Im
    impatientlady Feb 16, 2011
    This comment was posted by
    a verified customer
    Verified customer

    XM rep told me I could buy a radio that could plug in to the cigarette lighter in the car. I bought it, thru XM. Needless to say IT DIDN"T WORK! We even tried to have it installed by pro's! I called and explained and they said I could return it, so I did, and cancelled the service-I THOUGHT! They continued to bill me for a year. We have 2 other cars with the service and because of that I didn't catch it until this month. I paid a bill for service for 2 radios last month (1/2011) then received another bill for another radio this month, Feb, 2011. I was told of the continuing service, that it was finally cancelled and would receive a $50.00 refund! and a call from the billing dept. in 7-10 business days. This was all last week & today I received another bill for the cancelled radio! I called again and told yet a different tale of what would take place. After being put on hold for several minutes, I just told the lady what I plan to do - filing complaints, writing letters, etc., she then offered to let me speak to a supervisor - which I had asked to do in the very beginning of the call today. I said politely, thanks but no thanks, too late now. My patience is long gone. If a class action suit is offered, I'm in!! [email protected]! Over $500.00 is a bit much to throw away for me - which is what is due to me in way of a refund, which I know I'll never see from them. That's too much of admission of guilt.

    0 Votes

Billed for services which never received!

I, like others, have had the same story. When I called to cancel my service I was informed there was no...

sirius un-hosted music channels

Are consumers complaining about Sirius and XM doing all this advertising about commercial free stations, when in fact 90% of the stations on Sirius contain commercials. I contacted Sirius regarding this and their reply (enclosed in part) was that they don’t consider it to be commercials. Where I come from if it waddles like a duck, quacks like a duck... In their reply Sirius boasts that they have all of 12 stations with no host or ”announcements”. How is it that Sirius can advertise 100 stations with no commercials? Please cover this.

Thank You.

(part of the Sirius babble)

Our emphasis is on the music and entertainment you want. Master music programmers and on-air personalities, who are true experts, host our music. They back up the music with compelling information about the song being played. We do not consider announcements and on-air host discussions ”commercials", we simply want to ensure that our listeners remember who they are listening to so they can come back to their favorite channels and make requests. We apologize for any frustration caused by the announcements and on-air host discussions.

Though many of our subscribers appreciate the on-air hosts on SIRIUS, we do understand that there are subscribers who would rather hear music without DJs. Danny, we’re happy to point out that we have 12 un-hosted music channels and encourage you to check them out! They are as follows:

Starlite // Ch. 2
SIRIUS Love // Ch. 3
Movin’ Easy // Ch. 4
The Bridge // Ch. 10
The Coffeehouse // Ch. 30
Chill // Ch. 35
Planet Jazz // Ch. 70
Spa73 // Ch. 73
Kids Stuff // Ch. 116

  • Jo
    Jote Feb 01, 2011

    You should have been told that you CANNOT transfer service on any OEM unless your Vehicle/radio is stolen or defective.

    You CAN transfer Lifetime Memberships, to 3 alternate radios if the Radio that you set your LTP up on was a DOCK '&' PLAY radio

    0 Votes

consumers beware of sirius radio!

I activated my Sirius radio that was factory installed in my vehicle on February 23, 2007 and paid for two...

gutting news/public affairs programming

On Feb. 14, Sirius changed its programming as follows:

1. Dropped C-Span
2. Inserted sports programming on WRN (World Radio Network)
3. Dropped Discovery Channel
4. Dropped NPR programming: Marketplace & other current events programming.
5. Reprogrammed the 2 NPR stations to run programs over and over throughout a 24-hour period.

Subscribers were never given any means to complaint or to withdraw their subscriptions without penalty.

Sirius cannot claim to have non-advertising public affairs programming. I am filing a complaint with the FCC regarding this situation.

  • Ta
    Tara May 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had a problem with a $30.00 mail in rebate with Sirius radio. On April 15, 2008 I purchased a Sportster 5 radio after seeing it was only $119.99 after mail in rebate. It was advertised on the Sirius website as $149.99 which was crossed out then under it showed -$30.00 mail in rebate, then showed "Your Price only $119.99!" It had a link to click on terms and conditions which simply stated "Purchase an eligible sirius radio prior to April 26, 2008. Activate at least 6 month Sirius subscription by May 9, 2008. Mail completed rebate form, receipt of radio purchase and original UPC code from box by May 26, 2008." I did all of this and even made copies for my own records and sent it via certified mail by May 1, 2008. On May 21, 2008 I received a card in the mail stating I did not purchase it from an eligible retailer and would not receive a rebate! How can they advertise it on their website as being this price then include in the middle of tiny print that you are only eligible if purchased from Target.com or WalMart.com? Why advertise "Your price" as the price including rebate on their website then? I was outraged! It seems like a scam to me! Then when I called to complain I received an excuse that the manager was about to go to a meeting and could not talk to me! Some customer service! I'll be sure to steer everyone I talk to away from Sirius!

    0 Votes
  • Ta
    Tara May 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Another thing. When I went to leave a negative review on their website because of this it would not show up! Apparently only positive reviews are posted on their website! How dishonest!

    0 Votes

Completely screwed me over

This is a copy of a letter i just sent xm radio who has completely screwed me over:

I am disgusted with the customer service i have received this month. I have been on the phone with this company for a total of 11 hours already and my problem is yet to be resolved. I have been yelled at, lied to, hung up on, put on hold for very long periods of time, called a ###, and been told that i was a cheep skate.

Here is the rundown of what has happened to me:

In sept i called and told a rep to take my credit card off file and from then on to charge me by invoice, i was closing that bank account. At the end of sept i purchased and activated a new xm radio for my second vehicle, when doing that i again requested that i be billed by invoice, and that the hookup fee for the second radio also be charged by invoice on october 2 my bank account was charged $30. I saw this on my account and immediately called and spoke to a rep who said "no problem, we'll refund it to you immediatly" on the 5th, still no refund. I called back and was told this time that the refund would take 24 hours. I informed them that if this did not happen i would bounce an outstanding check.

On the 9th still no refund. I called again, told the rep that that money had to be put back in to my account immediately because i had already bounced a check and would most likley bounce other outstanding charges on the 12th still no refund. Spoke to a supervisor who promised the money would be in my bank account by 5pm. I spoke to my bank manager who said she would reverse the bounce check fee already on my account if the money was put back as promised by 5pm on the 13 still no refund, now i have 2 bounce check fees. Called and spoke to another supervisor who told me to fax my banking info over showing the fees and the initial charge to my card. This supervisor agreed to put $100 in my account that night. He also called my bank manager on the phone with me on the line as a 3 way call and told her that the money was coming that night, and to please not charge me any fees. This supervisor also called me back that night saying he was successful in putting the money back in to my account. I do have every conversation with this supervisor taped on the 14th still no refund. My bank assessed still more fees and told me if the money did not show up in the account by the 18th, the company had never actually issued a refund and that either they were lying to me, or i was lying to the bank on the 18th still no refund. By now there are 7 overdraft fees. I called and spoke with numerous supervisors this day, was told i needed to fax info again. I contacted my bank again to see how to proceed on thier end. My bank has informed me that if the refund is not in my account by the 19th they will be closing my account, reporting me to collections and this will make it so i cannot open a new bank account anywhere.

This is the worst customer service i have ever seen in my life. I have spent a total of 11 hours and 40 minutes on the phone with these people. I have been promised by numerous people that i would receive a return phone call, and never have. I, because of this company and an initial mistake which could have been resolved by you back when the mistake was only $30, am in complete financial ruin. My only indungance in life where i spend money on something other than bills is these radios. I am a single parent and do not have extra money to be spending on overdraft fees caused by your company. I currently do not have any money, i cannot deposit my paycheck in my bank account when i do get paid because as of now my account is $260 in the negative. I cannot buy groceries for my household and have just had to get an extension on my gas and electric bill! I am shocked that such a well known big company would do this to someone who was just a loyal customer paying for a service. I am hoping this matter will be taken care of by the 19th before my bank account is closed and i have to contact legal counsel. I have searched the internet to see if anyone else had gone through something like this with your company, and i have found several complaints similar to mine. I have contacted them and have expressed an interest in getting a group together to legally pursue this unfairness. I do not wish to go that route, and all i am asking for is my refund of my nsf fees and the original $30 that was an unauthorized charge. This should not be that hard for this company to do. I am hoping that someone reads this and does the right thing.

  • Aj
    A.J. Marhofke Apr 09, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Sub: Fail to refund

    After two years I cancelled my five year contract wit XM Radio. First they stated a $318.00 refund check would be mailed to my home address. Then after repeated telephone calls and emails they stated a check was sent to my long cancelled credit card company. I have hard copy proof that XM radio not only lied about my refund and also had no intention of ever sending my money back. Three months of telephone calls and emails got me no where. I would never again purchase "anything" from XM Radio. Buyer Beware...

    0 Votes
  • An
    A n C May 19, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Your lucky your are out only $30. I renewed my account for three years, paid by credit card, and have my billing statement from my credit card showing the charge for the three year contract - over $365 !! They never credited my account. I have been on the phone with them for hours and hours speaking to a different Indian dialect customer rep. They keep opening "reports" for me. At least they are doing something, right? I faxed in my billing statement showing that they were paid for the full three year contract and they still refuse to turn on my account. Instead, they want me to now pay them an additional, get this, over $400!!! With of course the promise to turn on my account and refund my first $365 IF they find it!!! What can you do? It's not worth suing over. I can post complaints, call the credit card company, etc... All I can say is NEVER again.

    0 Votes
  • Co
    Connie Jul 03, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I just have a question for XM Radio ; How do I get a recording artist air play on XM Radio ? I have some one in mind.

    Thanks
    Connie Ellis

    0 Votes
  • Kp
    K Powers Oct 05, 2007
    This comment was posted by
    a verified customer
    Verified customer

    That's because this is calculated, repetitive, and self serving. They are muggers and organized thugs. Although not a new concept, the real concern is this:
    1) How have they claimed a loss, each and every year since business began in 2001.
    2) In light of the questionable product, barely existing advertising or marketing,disappointing content and questionable value, they maintained a customer base sufficient to pay operating expenses and overhead which includes several executive officers salaried well above a million dollars. Legal expenses on top of a ever growing NET LOSS. How are they around or should we ask, (eat my dust), exiting Hugh P. for a long overdue accounting or do we have to wait next month's public service fort Political Flunkies/oops, I mean Junkies. (Keep your eyes peeled for the headliners as well as the Government sponsered "assistance programs" that will surely be coming our way.) All this altruism from caring hearts that is my government makes me so anxious to consider what's next.
    3) Marketing materials seem to be primarily limited to online or new car partnerships. (not unreasonable, given it was their dime.)
    4) In the wake of several lawsuits, some of which allege unfair and deceptive practices, historically high net loss, and talk of pending bankruptcy; numerous contracts awarded and in particular shareholder lawsuit, "dismissed" or settled out of court immedicately followed by dedicated political station providing forum to government debates, issues and yet undefined issues with 18 month contract. Um, how can I put this..............."THIS IS HIGHLY SUSPECT TO SAY IT LIGHTLY. AN AUDIT; INQUIRY INTO DETAILS OF ALL FUNDING AGREEMENTS; PARTNERSHIP AGREEMENT PUBLIC DISCLOSURE; RESOLUTION OF CONSUMER COMPLAINTS WHICH REMAIN OUTSTANDING AND ACCURATE PUBLIC DISCLOSURE (not that balogna from Consumer Affairs that doesn't even allow room for considering a minimal possibility), OF ACTUAL COMPLAINTS AND STATUS TO DATE.
    FINALLY, BUT MOST IMPORTANTLY, THIS SLIPPERLY LITTLE GOVERNMENT GREASING/ excuse me--- I MEANT TO SAY CONTRACT IS WHOLLY INAPPROPRIATE IN CONSIDERATION OF THE NATURE OF THE CONTRACT, THE TIMING IN LIGHT OF XM RADIO AND IT'S RECENT AND PENDING LEGAL ISSUES, EXTENSIVE AND ONGOING LOSSES DISPITE SIGNIFICANT HOLDINGS; IT'S PRESENTATION APPEARS TO HAVE BEEN HUSHED AND SECRETIVE IN RELATIONSHIP TO THE TIMNG OF THE ANNOUNCEMENT AND CASTS QUESTIONS OF MOTIVE.
    MOST IMPORTANT IS FOR PUBLIC SENTIMNT TO BE EXPRESSED BEFORE THIS GOVERNMENT SPONSERED/ TAYLORED / ORCHASTRATED OR WHATEVER CREATIVE PROCESS PRODUCED THIS FORMAT FOR THIS QUESTIONABLE COMPANY. THIS FORUM SHOULD BE ABSOLUTELY REJECTED AND STATION DUBBED POTUS08 CONTESTED BY THE PUBLIC!!!!"

    0 Votes
  • Ma
    Maurice Cloutier Jan 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I'm running into the same ### that everyone is running into. I'm driving to the Corporate HQ's tomorrow and I'm going to handle this in person with their CEO. We'll see how much he likes being ###ed with. I'm through with their ### now. Sadly it's become personal. I might get some jail time - but I'm willing to accept that for my actions, if I can't get money then I can get some flesh.

    0 Votes
  • Ka
    Kathy Sep 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am having the same problems as most of you. They sold me substanderd equiptment that had to be replaced several times and got crummy reception when it was "working" I finally got fed up and cancled my service unfortunatlyI had a 2 year contract I paid for in advance that I had only used a year . Mind you out of that year one my unitswere either not functioning or being replaced.I maybe got 4 months of true service where I could actually listen to XM.When I cancled of course they did thier whole song and dance trying to get me to remain a customer and of course I told them NO WAY! They then told me they would return my subscription fee.for the remaining year back to my credit card. I enformed them it was not a "credit card" it was a debit card to an account I no longer had open as it is in a different state and I no longer live there. So they verified my address and said they would mail me a check for the $240 and it would take 2-3 weeks to arrive. Four weeks later and no check I called back and was told it could take 3-4 weeks and I asked if they could see if the check was sent. I was told it showed it was processed and it should be in the mail any time. A week and a half later I called back as I still had no check! Then I was informed that all payments had to be returned the way they were processed and I explained I no longer had that account to which I was informed they had sent the payment back on my debit card to my old bank account which is closed and I would have to contact my bank which as I mentioned is in another state! I have recieved nothing but poor customer service from XM and like many others I am very frustrated. So I will call my old bank in the morning and see how to access that money if it is even there which I highly doubt since they have had no problem lying to me before on more than one occasion I have no doubt they are still lying.If anyone is interested or is already in the works of starting a class action suit against these crooks please let me know cause you can count me in.

    0 Votes
  • Jo
    Johnfortworth Feb 23, 2009

    I payed 1 year ahead. Then they billed me again with a higher rate in January which is against the merger law and cut the radio off. I did not want the service and they billed me for $24.00. XM WOULD NOT LET ME TALK TO THE MANAGER and I spent hours on the phone.I went ahead and sent the check to lose them. They had sent me to a collections agency for $24.00. XM corporate sucks and I will NEVER use their service again. Service? Ain't none from XM.

    0 Votes
  • Er
    EricCB Sep 02, 2009

    I have spent 3.5 months trying to get a refund of the unused service I had remaining when I sold my car. I was supposed to get in a credit to my credit card in two days. Many phone calls and emails later and still nothing. They keep saying that it is being investigated. If so, they must have one person investigating one million refunds.

    My new car has an XM Radio, but I won't be activating it. They have lost my business forever. This is not the way you treat your customers and expect them to spread good word of mouth about your product.

    0 Votes
  • Ha
    HateXM4ever Nov 09, 2009

    Called to cancel but was offered a discount so I took it, but my account was then overcharged $150. You would think they would automatically refund me the difference. That didn't happen. Sent emails and called and was told money would be refunded but it never was. Had to dispute with my credit card company to get my money back. Canceled XM for good...!

    0 Votes
  • Db
    dbalargin Oct 09, 2010

    I will NEVER do business with XM Radio EVER AGAIN and I advise all to stay far away from XM Radio as well. In July 2010, we subscribed to the service and requested to be billed monthly. We were told no problem and that the initial fee would be $29.97. Not only were we set up on quarterly billing, but the initial charge to my bank account was $69.71. I called XM Radio immediately and explained the situation. The call resulted in "we will refund you the difference of $36.34. It takes 5-7 business days." I was satisfied but not happy, why does it take XM Radio less than 24 hours to get their money and 5-7 business days to refund it, but I digress.

    2 weeks later I'm checking my bank account and realize that I see no credit from XM Radio. I call again. The call resulted in "the other rep changed the service to monthly from quarterly but did not process the refund. I'll process your refund and it will take 5-7 business days before your refund will hit your bank." This is strike 2 and I'm fairly upset, but I understand things happen.

    Another 2 weeks expire and I still see no refund from XM Radio. Imagine my likes for them. At this point it is no longer about the $36.34 but more about XM Radio not handling business. I call XM Radio again. With each call, I'm explaining the original problem and each subsequent call and therefore the calls have gotten lengthier. This call resulted in "not sure why the refund didn't go through. I'll process the refund now." This is strike 3.

    By now, I've learned that when you call in to XM Radio do not choose the option to "Cancel service" otherwise you may spend 13 minutes on hold as I did.

    Several weeks later, I still have not seen a credit from XM Radio on my bank statement. Believe it or not, I call XM Radio again. This time I ask that my problem be escalated. On September 21, 2010, I "John Adams" answers the phone. I immediately ask for his name and ID and to speak with his supervisor. Of course after having to repeat the ENTIRE process that led to this call, I was then ask to hold for the supervisor. "Dan - the supervisor" answers the phone and yes I had to explain the problem again. The call resulted with "I am processing your refund now. Here is your confirmation number..." I actually feel like my problem may be on its way to being resolved. WRONG!!! I finally get a credit from XM Radio... But the credit is for $2.97. That was 2 days ago and now I'm searching for a class action law suit.

    I am completely disgusted with the lack of customer service from XM Radio, the lack of professionalism, and the fact that my problem still is unresolved.

    0 Votes

Don't buy XM Radio

I wish someone would have told me, "Don't buy XM Radio" last year. I post this for anyone considering...

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If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
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ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
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