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2.4 292 Reviews

Sirius XM Radio Complaints Summary

99 Resolved
193 Unresolved
Our verdict: Engaging with Sirius XM Radio, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sirius XM Radio reviews & complaints 292

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1:01 am EDT
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Sirius XM Radio Unsolicited email

I have tried via email to get Sirius Radio to stop emailing me advertisements about one thing or another. I have called at least 5 times and complained yet I still get emailed about this and that. You would thing they could get something so simple fixed but they cannot. Finally I cancelled and am waiting on refund. Hoping I actually get it unlike many bad stories I have read on the internet.
If you don't want cinstant emails from this company I suggest you not get hooked up with them.

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Sirius XM Radio Billing

About a year ago I bought a new car that came with XM satillite radio. A phone call soon afterward gave me an additonal 6 months for only $4.99 total. When the 6 months ended I received a bill for approximately $750 for a lifetime of XM radio. I did not remember ordering such. When I called to complain they said I could cancel my account, but I would still owe the $750. They told me that by taking the $4.99/6 month offer I agreed to the lifetime package. I talked to everyone possible over the phone and was told the same by all...pay the $750 or be sent to collections. I paid the amount to avoid bad credit, but am still strapped by the amount on my credit card that I could not afford. This was nothing short of deceptive practice and wish I had recourse to get my money back and cancel my subscription. Any help?

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FaeRae84
Syracuse, US
Jul 04, 2011 2:30 am EDT

I had EXACTLY the same situation as Mark. When I bought my Scion, the car came with a FREE 6 month subscription. The next month, I received a charge on my credit card for XM. Hold it, I thought. I never purchased an XM radio account, it came free with the car. I was told that when I called to activate my free 6 months I had to give them my credit card # "for they're records" and as a convience to me if I chose to stay with XM. Yeah, I'm a lot smarter now. Well, the experience that came later became a vendetta to me. First, I talked with a representative who told me that when I activated the (FREE) account, I agreed to a lifetime subscription. What? My next car may not even have XM/Sirious. Plus, I never agreed to anything. She stated that "it was all right here in her record, including my verbal and written agreement. Written agreement? I got her on that one: "How can you have a copy of my WRITTEN agreement when I activated XM from a CAR? As for the "verbal agreement" that she had the records for, well, have they secretely wire tapped every car in America? Yeah, I think not, which is exactly what I told her. She kept saying, "It's all here in the records." I said that anyone, anywhere, at anytime, can type something completely untrue into a computer and call it a verifiable "record." Just because you got it on your screen, lady, don't make it so. So then I asked to speak to a manager, who told me the same thing only while yelling at me. I kept asking him to please stop yelling at me and his response was that I was the one yelling and "escallating" the issue. Huh? My boyfriend and I just looked at each other. We're Spiritualists. Heck, we're practically Hippies living in a modern-day commune. We don't generally yell unless we're on fire. This man was a piece of work. I asked to speak to HIS supervisor, which you can imagine didn't make him too happy. His supervisor was on vacation. OK, fine. "What date will he be back?" "I can't release that information." Unbelievable. So I asked for the number for the corporate office, which of course he could not find. I founf it on the internet while talking to him and filled him in so that he would know in future. At Corporate, I got the same treatment. I had to go through sales, who put me through to billing, who routed me back to the phone tree. So I did what every smart, well-educated person would do: I kept hitting the number "0" until a non-electrically powered person came on. This time, I didn't tell her my problem. In fact, I didn't tell her I had a problem. I told her I was calling from NYs State Atorney's General Office. Whoa, that one got me straight to the Corporate VP of Customer Service's Office. Once there (after explaining that I knew nothing about the State Attorney) I asked to speak to the VP. Man, I was so happy. I got there. My vendetta was coming to an end. I had made it. Except he, too was on vacation AND he didn't deal directly with customers. Dude, your nameplate says VP of Customer Service. Again, "when will her be back?" "I can't give you that information." Hhmpf. Okay, I'm still in the trenches. I asked her to route me to his boss, who turned out to be the head of the corporation. Holy Cow! And do you know what his secretary said? "He's on vacation." Seriously? Seriously? I told her I wanted to work there b/c their vacation plan was unreal (okay, that was snide, but by this time my back hurt, my hands were sweating, I'd been on the phone for 3 hours, and my boyfriend was begging me to give up. I was a History and Political Science Major at University. When something's unfair, I can't help tearing into it like a bulldog). I didn't bother to ask when he'd be back this time, however, I did ask if I could leave a message. The secretary actually giggled. Turns out he doesn't deal with "people, " either. Except at shareholder's meetings, I'm thinking. Eventually I did end up calling the State Attorney's General's office. They told me that they were investigating XM/Serius allready due to the copious amount of complaints they'd received. I don't know if they still are or not. Elliot Spitzer (insert joke here) was at the AG's office at the time and he was putting the screws to unfair corporations, insurance companies, and businesses pretty good. I have no idea what happened to those investigations after he was elected Governor. So I gave up. Sorta.' I refused to pay them a cent, and though they called at least 4 times a day, I had one last ace up my sleeve. I copied all 5 numbers they were calling from, added them to my cell contacts (I don't use a land line) and then made XM's ringback tone a rather unpleasent comment by Homer Simpson. Guys, this seems to be the best way to get them to stop calling VERY quickly. Okay, long rant over. Hope this helps someone and maybe helps others who have been XM's victim's laugh a little.

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4thisreason
Muncie, US
Jun 06, 2011 5:54 pm EDT
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Holy Cow... thank you so much for posting this! I was going to sign up but now I won't. I can't believe they did this to you. What a scam indeed! I'm so sorry they did that you. That really SUCKS.

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6:29 pm EDT
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Sirius XM Radio Beware

XM Radio subscribers Beware!

This company should be investigated for their questionable billing practices. too bad they are the only current satellite radio provider. Use direct billing only-

They use non-domestic off -shore customer service personellwho are difficult to communicate with. The on-line billing statement for multiple radios is deliberately confusing and the math is not coherent. Do not sign up for long term automatic credit card billing- the savings is not worth the hassel of trying to figure out how much one has been overcharged. Great music- lousy customer relations- If only there was another service to switch to...

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2:24 am EDT
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Sirius XM Radio Dirty deeds done for $75

I'm another one who had dirty dealings with Sirius XM.
My daughter chose a Sirius radio for her birthday. I was told at the time that I had to pay for 3 months at $12.89 a month for the service. I did. This was 4/3/11, so my service should have gone to 7/3/11.

On 5/28/11, I called Sirius to make sure that the subscription was not extended beyond the date for which we paid. My daughter came home tonight and told me she lost 2 of her channels. I called to get the radio refreshed (wouldn't work online) and found out that Sirius had canceled her service! I asked them to reinstate until the date we paid for, which they did. I also found out that they charged me a $75 early-termination fee that was not disclosed to me at the time I ordered the service. I was told tonight that anyone who cancels prior to having Sirius for a year is charged this fee. XM never did it to me, although I was told tonight that their policies are identical. After this last month of service ends, no more Sirius for us!

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Update by notmenoti
May 31, 2011 4:33 am EDT

There was no written contract. I have another radio on XM and have had recent service for periods less than a year without early termination fees. I was told tonight by Sirius that their terms were identical to XM. XM has never dealt with me that way.

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11:49 pm EDT
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Sirius XM Radio Cancellation nightmares - like others!

Like so many posts I've read, we also have fallen prey to the XM "Sorry you can't Cancel" fraudulent business practices. Also like others on this and other forums, we bought a car, had a few months free, tried to cancel, got talked into a "no cost keep using it period" and then was informed we owed them even though we NEVER wanted this service since we took delivery on the car!

This company, and their unbelievably brainwashed employees who posted on here - still can't believe some of those - should be fined and run out of business by the FCC, FTC and probably the Justice Department.

We again tried to cancel today, even agreeing to pay the minimal balance they said I owed, but was told because I would NOT (DO NOT!) give them a credit card, that we had to call back AGAIN to cancel after they receive the check...what?

Someone please let me know if there is a Class Action Suit...I will sign and not expect any $$...just shut these idiots down! Oh, and for all those XM employees -- honestly there are companies that probably pay better and are reasonably ethical like the guys with the Golden Arches...of course they do have hiring standards!

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Sirius XM Radio Runaround with attempt to cancel

Help? Bought new vehicle last June came with free 6 month trial then bought 5 month promotion. Promotion is to expire in a few days. Was on the phone on hold multiple times total over 1 hour, was transferred to cancellation dept 3 times to be on hold for well over 10 min with each transfer. Finally reached cancellation representative and told him I wanted to cancel. As soon as I gave him my phone number the line went dead. On final call I demanded a supervisor, Jessica Garcia answered but said she was in charge only of activations and was the top and only supervisor and in a rude voice she said "as I've told you 3 times I can only transfer you back to the cancellation dept". Also went online -set up password yadda yadda yadda with sirius xm so that I could manage my account only to find choices are to activate or renew but NO CANCELLATION choice. Now have messed with this for well over 1 1/2 hrs. Who can tell me how to cancel? Don't ever subscribe to Sirus XM even for free trial. Life is too short-just use AM/FM radio.

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paulalina
, US
Aug 30, 2011 10:04 pm EDT

you can transfer your bank account or change your account # at the bank, they can't dun you if they don't have your account #

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georgebradley27
Cra, US
May 19, 2011 2:48 am EDT

My Story..
A devoted XM subscriber I made the mistake of buying a new car and transferring my account to the new car. I had a plan paid in October 2008 covering basic XM through October 2011 when I called Sirius in May 2010.

May 12, 2010 - Switch to new radio. Told by XM representative that I can transfer account from my 2008 GM Buick Enclave. Do I want XM Lifetime for $50 more? Sounds too good to be true. I ask her to confirm the offer THREE times. Expectation: XM will charge me $65 (50 + 15 activation account change fee)

May 13, 2010 - XM Charges me 440.78! (for what?)

May 14, 2010 (see the charge and immediately call XM). XM wants to charge me most of the balance since I used "2 days"

Expectation: My 3 year prepaid subscription (Oct 2011) to XM would be converted to a one year "best of Sirius" account, Expiring on May 14, 2011. The balance of my 3 year plan paid for in 2008 would cover the cost of this. I lose 5 months of XM from the plan, but gain best of Sirius.

May 17, 2010 - XM Charges me $190.18

June 9 - Talk to Supervisor for third time. (Wait 2 hours, then hang up and recall. Wait 30 minutes).
Supervisor sees that I owe about $68. Agrees to escalate this since two supervisors have already promised to handle in May.
Promises to refund to my Visa or cut a check for more than 500 by June 18.

Where is my $500? Wow! XM Really ripped me off. A shame my bank was unwilling to get my money back.
I met with a banker and told her my story. I received a message on my home phone that there was nothing the bank (issuer of my Visa) could (or would do).

So here it 2011. Tried to cancel over email.. what a laugher:
Thank you for contacting SiriusXM regarding the cancellation of your service. We sincerely apologize for the inconvenience and disappointment caused by this issue. We are sorry to hear that you decided to deactivate your service with XM.

Please note that we are not processing cancellation requests through email due to security purposes. We understand the frustration caused by this issue but the only way to cancel your service is by calling XM Radio Listener Care Center on the number below.

Just make sure that you provide information such as your 8-digit XM Satellite Radio ID or your account number and billing address and we will be happy to assist you.

You can check your XM Radio ID on Channel 0 of your unit. Please be reminded that XM Radio IDs consist of 8 alphanumeric characters and it does not contain letters F, I, S and O.
We greatly appreciate your patience and understanding in dealing with this matter. We are committed to providing you with the best in listener care. You can also manage your account online 24/7, by clicking herehttps://care.siriusxm.com/login_view.action. If we can be of further assistance, please feel free to reply to this email.
Thank you,
Pedro
SiriusXM Email Team
[protected]

I am guessing they will now attempt to invoice me. I am terrified they will ding my credit report. I have read over and over that they will not let you cancel on the phone.
What to do? Send a letter certified to NY? They own me.. since they can just pretend I never cancelled and invoice me.

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Sirius XM Radio Phone line for customer service/care

I have tried on several evenings/late afternoons/mid day (different times) to get through on XM's satellite radio customer service line/customer care phone number provided in their literature I received regarding extending my contract another year and have had very long wait times although their message says someone will be with me in approx. 5 minutes. I have not gotten through to date on this phone line to speak with a customer service representative. I do not have a computer at home and am using my firm's computer to sent this message. I NEED a phone number where a REAL PERSON will answer and respond to my questions. They obviously want to renew my contract but do not provide numbers where I can reach someone. I cannot continue to use my firm's computer to try to get through. HELP!

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wandalee
Mount Morris, US
Feb 05, 2010 12:52 pm EST

XM satellite radio I trying to scam me out of appr. $500.00. I get no where talking to their off shore employees and when I insist on a talking to a supervisor I either get transfered to another department of disconnected. Has any one gone further than the company in trying to obtain help? IF so who did you contact? thanks

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3:13 pm EDT
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Sirius XM Radio Refusal to honor free installation promotion

after purchase of a vehicle without satellite radio capability, a representative of XM radio offered a promotional radio for $20 with free installation at any Best Buy installation center. I accepted the offer and upon receipt of the radio, I took it to be installed at the nearest Best Buy. After installation, Best Buy would not honor the free install card provided with the radio. I called the number on the install card and the agent told me that the cards are not honored by Best Buy outlets in Pennsylvania. Despite numerous calls to XM Radio, complaining of a promotion I accepted not being valid in my state, I was refused refund for my installation cost.

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4:26 pm EDT
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Sirius XM Radio Unethical practices

Despite repeated requests, Sirius Radio continues to call via its telemarketing vendor trying to get me to subscribe to their service(s). I have, on at least four occasions, told the person calling that I was not interested, that they should not call again, that they should remove me from their call list, that the phone number they are calling is on the National Do Not Call List. On the last and most recent call of this date I asked the caller if he was an employee of Sirius Radio, he stated that he was. Upon further questioning he admitted that he worked for a third party marketing firm. I asked if he was paid directly by Sirius Radio, he answered affirmatively. Upon further questioning he then said he was paid by the telemarketer. I asked for his name and i.d. number, he hung up. I have sent two emails to the President of Sirius Radio at Michael Langford mel.[protected]@siriusxm.com. He has not responded.

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Sirius XM Radio Billing and customer service

I received several emails from Sirius that they couldn’t bill my credit card because it was expired. I didn’t have an auto-renewal on the account and when I purchased the service, I paid for 3 years. Two years into the service they are saying they need to bill me to renew it, which was what the auto-renewal bill was for. I repeat I did not have an auto-renewal on the plan, I never agree to those terms.

Since I paid for three years and they were billing me at the two year mark I decided to cancel my service since I don’t want to work with such a disreputable company. I called them to make sure they understood to cancel my service. The representative I got barely understood English but I tried to explain I wanted to cancel my service. Instead he insisted that he would give me 5 months for some price, I told him I had no interest in continuing the service. After quite an ordeal I thought he understood what I was saying. This was Feb 15th.

On March 19, after receiving several emails saying they were still trying to charge my credit card, I called them back to see why they haven’t canceled my service. I waited 20 minute for a representative to answer. They said they were trying to bill me for the service and did I want to cancel the service. By this time I didn’t even own the vehicle anymore and told them so. After the conversation they asked me what I wanted to do. Again trying to explain I didn’t have the vehicle (and I wanted to active a new vehicle) and cancelled the service back in Feb they still were asking what I wanted to do. I couldn’t seem to get it across to the representative (again didn’t understand English) that I didn’t want the service, was not going to pay for the service on that vehicle and I didn’t own the vehicle anymore. The representative then asked if I wanted to speak to a supervisor to cancel my service and I told them I definitely wanted to speak to them.

The supervisor got on the phone (after a 10 minute wait) and asked what they could do for me. I went through the whole scenario again and she asked me what I wanted to do. So I went through the whole thing again and still never seemed to get it across to her (she did not understand English any better than the others). The supervisor finally said let me transfer you to a supervisor to cancel your service and put me back on hold without even trying to understand what I was trying to say and that I wanted to activate a different vehicle. I waited on hold for another 20 minutes with no answer I finally hung up.

I still don’t have resolution on the ordeal. I was actually calling to activate my new car as well as figure out what was going on with the vehicle that I no longer owned, but ended up with no resolution on the issue and no service on the new car.

From my perspective Sirius is the worst ran company and the worst customer service I have ever had the unfortunate dealings with. Even trying to give them business they weren’t able to understand what I was asking for or trying to explain.

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Sirius XM Radio Unable or unwilling to process new subscribers

Even though this company has an an active website which invites new accounts, I have found it impossible to subscribe as a new customer. My experience would sound humorous were it part of a Monty Python sketch, but in reality is a waste of time and very frustrating. Before I tried another attempt maybe next month, I started to wonder if they were that bad to deal with when they had not got my credit card number, what might it be like if I became successful at signing on as a customer. With that in mind my research led me to this board and saved me from becoming another victim thanks it's contributors.
My experience was that over the last year or so I have visited their website in an attempt to subscribe, but each time there has been a statement that none of the radios were available. I recently checked it again and the site at last stated an in stock condition, so I started the order procedure only to be foiled at the shopping cart stage with a new "out of stock" notation. I then phoned XM and tried to find out when and if they would be in stock and even though I had explained that I wanted to subscribe I wanted to order both subscription and radio at the same time. they stated that they had to have the serial no in order to activate the radio. I reiterated my request and reasoned with them that a subscription was no good to me without a radio, and when might they be available. The person was very difficult to understand as English was not his native language, but did not want to listen when I kept asking him when the radio would be available as this seemed irrelevant to him. We just kept going in circles, so I hung up. Thinking that maybe he was the janitor I tried calling back about half hour later, but just prior to this opened their web page, and this time it did state "unavailable' on the product page. Bottom line was that although I got through to a different person I had very much a similar experience to the first one, but in the end did tell me that the radios would be available the following morning. I told him in that case I will place an order the next day through their website once I verified availability there.

The next day sure enough the website again stated "unavailable". I thought I would call one last time and it was answered by a woman who acted just as stupid as the other two men. I asked to speak to a supervisor and after another five minutes on hold another man came on the line, who again had difficulty with the language and once again asked be for the number on the radio, so we went through the whole thing another time. He then said that the radio was available and then changed his mind saying it was not but they had another model. I asked what was different about it to the one I had been trying to order and he told me he did not know. I asked him if I would be able to connect it with my home stereo receiver without having to buy and extras like powersupplies or antenna. He replied that it would work ok. However the price was nearly double that of the one that was still unavailable, so I again asked him what made it worth the extra. I then started to realize that by continuing with this I was more of a fool than he was.

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Sirius XM Radio Dishonest: won't cancel our service & uses collection agency to harass us!

My advice is to never try to do business with Sirius Radio. These people are not just incompetent but utterly dishonest. We cancelled our service with them five months ago, telling them to let it expire at the end of the year. Instead, they tried to renew it, and when we refused the charge, they turned our account over to a collection agency.

Now we get nasty harassing calls every week. The collection agency tells us we have to call Sirius. We have called Sirius to no avail. Dealing with these people is a nightmare. Do yourself a favor and stay away at all costs!

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Sirius XM Radio Cancellation nightmare!

My advice is to NEVER try to do business with Sirius Radio. These people are not just incompetent but dishonest. We cancelled our service with them five months ago, letting it expire by the end of the year. Instead, they tried to renew it, and when we refused the charge, they turned our account over to a collection agency.

Now we get nasty harassing calls every week. The collection agency tells us we have to call Sirius. We have called many times Sirius to no avail. Dealing with these people is a nightmare. Do yourself a favor and stay away at all costs!

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susan7g
Cle Elum, US
Mar 26, 2011 12:19 pm EDT

Every single time I call sirius to pay my bill they say they cannot run my credit card and I end up on the phone with them for over an hour trying to explain that this happens every time I call in and use the same credit card. Finally, after over an hour they figure it out (although sometimes I get too frustrated and just hang up on them). Well this last payment was the same long process as usual and they were supposed to charge me $30.00. I looked at my credit card statement a few weeks later and saw that they charged me $30.00 six times in a row. I was already dreading calling them about this when I receive a interruption notice in the mail stating I had not paid and my service was about to be turned off if I didn't pay. Not only did they want me to pay the regular monthly fee, but also claim that I have 2 months past due payments. I am going to call them in the morning and try to get them to comprehend the situation. Although based on all past contact with them I am not counting on any resolution whatsoever. I have never in my life come across a company so inept and frankly full of just the most ###ic people on the face of the planet. Their stupidity is truly mind blowing.

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Sirius XM Radio Bait and switch billing and pricing

02/09/11
I have been a Sirius radio listener since its inception but I must say
your auto renew policy is the worst policy I have ever had to deal with. I own my own software company and lease cars with Sirius radios. Each time it comes time to renew for another year I have the same argument with your staff with regards to the billing. On my last vehicle lease, I contacted your company and told them the lease was up and end the subscription. They continued billing me and sent me to collections for something I in no way was responsible for even though I had cancelled by subscription. I fought that and won.
Today I called to renew a subscription on my current vehicle lease for 2 years via check instead of credit card and told the girl on the phone that at the end of the two years end my subscription as the car will no longer be mine. She said she could not do that and that I must pay with a credit card. I refused and she finally accepted that I would be mailing in a check to cover the two years of service. Then I looked online and found that I am seriously being overcharged for being a loyal customer. I found that there is a rate of $77.00 per year yet the rate I was quoted for 2 years was $301.32. How can this be? I will not mail my check into your billing department until I hear back from you regarding the huge difference in costs for my subscription.
She proceeded to tell me that at the end of two years I must contact you to cancel my subscription. To that I say, are you kidding me? What a racket you are running if this is truly policy and I refuse to believe that there is nothing that cannot be done to rectify this bait and switch billing practice.

I look forward to your thoughts on the matter.

02/15/11
Dear Ms.

Thank you for contacting SIRIUS XM regarding the SIRIUS XM's policies. We apologize for the inconvenience this causes.

We are also sorry to learn of the negative experience you have had with SIRIUS Customer Care. Please note, our most important goal at SIRIUS is to ensure that we are doing everything we can to resolve your issue. We apologize for the dissatisfaction which has resulted from speaking with a previous representative.

Although, we are unable to release information regarding this previous agent, please know that this issue will be dealt with internally. We do thank you for bringing this situation to our attention and we will consider your comments when dealing with this issue.

The rate for an annual subscription of the SIRIUS Everything package is for $142.45 plus the US Music Royalty Fee and applicable taxes. We regret the confusion this causes. We checked your account, and we've seen that it was placed under the invoice payment option with a balance of $303.32. If paying by check or money order against invoices mail all payments to the address contained on your invoice and include your SIRIUS Account Number on your check or money order:

02/15/11
Thank you for your response. While I appreciate the response I do not see the value in what you are officering since speaking with a few friends that pay $77.00 annually for the same service. I will unfortunately be terminating my Sirius service with your organization. I will contact your department and have the service discontinued even though I am not under any contract to do so since it came with my leased vehicle. Your customer service and billing practices have chased away a long time listener.
02/15/11
Thank you for your recent email to SIRIUS XM regarding cancelling your subscription.

We are sad to learn of your decision to cancel your subscription. To cancel your subscription, we ask that you contact the number we provided on our previous email to contact our Cancellation Department. We apologize for the inconvenience this causes. Please note, if your service is cancelled before the end of the subscription term, a $75.00 cancellation fee applies to the first year of the service for all subscriptions of one year or more.

We hope you are enjoying SIRIUS XM 100% commercial-free music and entertainment programming. We are committed to providing you with the best in listener care. If you have any questions, feel free to reply to this email.
And you can always manage your account online 24/7 by clicking http://www.sirius.com

Thank you,

02/15/11
I called to cancel my service and low and behold guess what I was offered? $77.00 a year to keep my account open. Why does it take a customer getting angry and jumping through hoops of fire and rings of steel for you people to provide customer service? This is the most absurd thing I have ever dealt with with regards to payment for services.

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Sirius XM Radio Unethical billing

Very simply stated - I had an Acura TSX that I was paying $75/quarter for radio and traffic. Let's ignore for a moment that this is a completely redicuous amount of money for crappy radio quality and traffic for the Navigation that wasn't even close to being accurate.

Long story short - I sold the Acura, and received a bill for the renewal. I ignored it, and was happy not to be paying it anymore.

So, do you think that XM called me to tell me that I needed to pay it? Nope, they auto renewed and when I didn't pay they sent me to EOCC for collection. WTF?

Oh well ... I paid the collection agency. Then I promptly called XM/Sirius and cancelled my other two radios. I hope that $75 was worth it.

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Sirius XM Radio Impossible to cancel an xm sirius radio account + being severely punished and insulted

I have been a loyal XM radio listener for years. Now, I am mad as *** and will do all that I can punish XM Radio for treating me this way. Here is my horror situation in a capsule.

Considering the new economic realities, my XM Satellite Radio yearly subscription was on the list of things to cancel. My renewal date was 12/06/2010 - Fees of approximately $160 are collected in advance/charged to your credit card. On 10/04/2010 I called XM at [protected] and talked to xxx, one of their representatives. Explained to him why I was calling and asked him to do two things for me. 1) To remove my credit card # from their database (had been set up for automatic updates); and, (2) to cancel my account immediately. I told him I did not plan to renew my subscription for the foreseeable future due to economic hardship. He was polite and complied with my requests. We ended the call by giving me confirmation # for the cancellation (which I still have in my records). As expected, early in December 2010 my XM Radio service became unavailable.

Surprisingly, on January 24, 2011, I received an email from XM Radio stating I had till February 2011 to take care of the balance in my account (fees for an additional year of subscription). I immediately called XM customer service again at [protected] and this time was connected to yyy. I explained the content of their email and the reason for my surprise. I gave her my cancellation confirmation number from the previous conversation in November 2010. She could not find the number. I explained that as far as I was concerned my account had been closed. If not, would she please close it now? yyy gave me confirmation # for the cancellation and our conversation ended. I was happy that the matter was finally taken care off.

Much to my surprise, on the evening of 01/28/2011, I got a call from XM radio (XYZ this time) wanting to know when I would take care of the balance in my account. I expressed my surprise and asked I could review the background with him. He said, did I mind if our conversation was recorded -- so that he could play it back for his managers - he suggested that the reason for my out of ordinary experience was that I had not gone through the right channels for the cancellation. I agreed and proceeded to review the background - albeit that I was getting very angry having to spend so much time with this simple request. XYZ said for me to stay on line while he had his manager listen to the recording of our conversation. Then the manager will come on the line to resolve the issue. Five to ten minutes later a women's voice came on to ask me if I was ready to settle my balance! Does anyone to know how to cancel an XM radio account? I am mad as *** and will do all that I can punish XM Radio for treating me this way.

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BobInColorado
Denver, US
Mar 05, 2011 10:09 pm EST

Last September I traded in my car which had XM radio. My three year subscription was about to run out at the end of the month. I called XM on October 6 after getting a bill from my credit card company with a $462.87 charge for a new 3 year subscription. I immediately called XM and told them I'd sold the car last month and wanted the service cancelled. They agreed to issue a credit for the full amout.
When my November credit card bill arrived, no credit was on it. I once again called XM, they said they had a record of my call but didn't know why the credit hadn't been processed but they would do in now. Come December, no credit on my card bill.
Time to call my card company. I opened a dispute and thought things were going alright until March 3 when I received a letter from the card company ruling in favor of XM which claimed I'd never contacted them to cancel my service.
Called XM again and they said they had no record of me calling before but would cancel my service and give me a pro-rated refund charging me for the past six months.
This company is not worthy of getting business from anyone in my opinion. My new car has a Sirius radio in it, when the free six months expires, I won't be adding a new subscription. Their loss due to poor business practices because I was originally planning on subscribing until I dealt with all of their abuse.

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Allan22
Dallas, US
Feb 08, 2011 7:28 pm EST

i tried to cancel last year and i had to go through 2 people to cancel - the second person offered me a year of full service for $77 bucks so i took it. this year, it expired and i no longer wanted it. i called to cancel, they tried to resell me, i said no and havent had any problems. i still get flyers from them once a month saying please come back for just $63 annually.

sounds like lazy CS reps (which most are anymore).

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cocytus
Fort Wayne, US
Feb 08, 2011 7:14 pm EST

Sorry, that was meant to read "miscommunications" not "telecommunications."

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cocytus
Fort Wayne, US
Feb 08, 2011 7:13 pm EST

Why do you want to "punish them" for what appears to be a series of telecommunications?
Contacted XM's US headquarters and explain your problem.
Also, if you feel that you are being defrauded, call your local BBB and your state's attorney general's office.
Finally, contact your credit card company and inform them of your issues.

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3:14 pm EST
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Sirius XM Radio Added radio that wasn't mine

I got a Siriux radio for Xmas. I got it installed the next month in my Toyota and set up my subscription online. I paid for the year in full, around $200 on Jan 15th. Feb 4th rolls along and I see a new charge of $300. I call up and they said I called on Feb 3rd and added another radio for a "Subaru". I don't own a Subaru. Someone called and verified my name, address and phone number, and added the "Subaru" radio. No idea how this happened. After about an hour on the phone, I convinced them to refund the $300 and cancel the "Subaru" radio. I then added a password, so everytime I call (or someone else tries to), they have to verify my name, address, phone number and the password. Scary that I don't know how this person got my info, but it seems to be cleared up. I'd like to hear any stories out there that are similar to mine.
Thanks,
JD. Boston, MA

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Sirius XM Radio Too difficult to cancel

XM promised me free on-line listening when I signed up & they re-neged on that promise.
I have been trying to cancel my subscription for almost TWO WEEKS now. You can sign-up
on-line & activate a radio on-line. They maintain your credit card info online (which you
don't authorize & can't delete) They refuse to cancel subscriptions on-line so I guess refunds
for un-used time is out of the question. Now it's how to stop them from automatically re-newing
and ANOTHER hassle. They have absolutely useless people in customer service and nobody
answers the phone they tell you to call.

DO NOT GET XM / Sirus Radio or you will regret it sooner or later.

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Sirius XM Radio Auto billed with no service and no authorization

I was billed $177.33 after my complimentary service ran out after purchase of a new car. I was not notified or given any choices as to services and have not had any service from the time of billing. I only notice now because I am going over year end receipts for taxes. The charge was made 05/18/2010 and was unnoticed until now. I spoke to sirius "listener care rep", I asked for service to include the 10 months I was not connected and they refused saying it is my fault for not noticing.
I spoke to my mastercard rep and they said it happens all the time but cannot help me because of long period that has passed. Buyer be ware ... I will never deal with any company that has rigid inflexible consumer policies

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Sirius XM Radio - The worst customer support

I have been a customer with XM Radio (now Sirius XM) for almost 5 years. In that five year period I have had to contact customer service at least once per year due to billing issues. Although the technical part of the service provided (the broadcast) has been quite good, the Sirius XM customer support team is near worthless. As best as I can tell, they are...

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