CB Airlines and Air Travel Singapore Airlines Complaints #2-21

Singapore Airlines Reviews and Complaints

Singapore Airlines review: Mijn booking

jacqueline Naafs of US

Jan 07, 2026 3:36 am UTC

Verified customer

Featured review

Dear Singapore Airlines Customer Relations Team,

I am writing to formally express my dissatisfaction regarding my recent flights with Singapore Airlines.
Booking reference: 5X9KYS
Flight numbers: SQ158 / SQ324
Dates of travel: 17 November 2025 / 13 February 2026
Route: Amsterdam – Ho Chi Minh City & return

During our travel, my husband became unexpectedly ill, and we needed to change our return flight to an earlier date. In a moment of stress and anxiety, I accidentally pressed the “cancel” button, which resulted in the entire booking being canceled.
Immediately after realizing this, I called Singapore Airlines customer service for assistance. Less than a minute into the call, I was told: “Sorry, we cannot help you. The booking cannot be restored.” I was not offered any alternative solutions or support, and the call ended without any further assistance.

I find this response extremely disappointing and not in line with the high standard of service I expected from Singapore Airlines. I would appreciate a clear explanation of why no assistance or alternatives were offered, and I kindly request that you consider a resolution to rectify this situation, as the cancellation was accidental and under stressful circumstances.

Thank you for taking the time to review my feedback. I look forward to your prompt response.
Kind regards,

Jacqueline Naafs
[protected]@gmail.com

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sa_feedback@singaporeair.com.sg

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