The complaint has been investigated and
resolved to the customer's satisfactionResolved Singapore Airlines — refusal of compensation for delayed flights
resolved to the customer's satisfaction
I have been hearing complaints of bad service from Singapore National Carrier - Singapore Airlines, from friends, colleagues and family members and recently found this to be very true indeed. I was onboard a morning 8:30am flight departing for Hong Kong, and it was eventually re-scheduled for a later departure time (at 11:30), due to a maintenance glitch, which the engineers failed to resolved, hence my "weekend" trip to Hongkong was thus shortened. Having paid a couple of hundred dollars more just to get onboard an earlier flight, I would imagine that SIA would at least compensate me, however they came back with a long email of ###, and claimed that they will not be able to compensate/ refund my tickets. This is increasingly annoying considering that they have ruined my holiday. Obviously the customer services management find it okay to toy with their paying customer's time and money. Any recommendations on how I can bring forward this matter to further shame the airline. Seriously I strongly do not think they deserved those international awards granted to them with such a service. I will be writing in to our local newspaper, as well as various traveller's magazine.