Menu
Shoppers Drug Mart
Shoppers Drug Mart Customer Service Phone, Email, Contacts

Shoppers Drug Mart
reviews & complaints

www.shoppersdrugmart.ca
www.shoppersdrugmart.ca

Learn how the rating is calculated

1.2 1537 Reviews

Shoppers Drug Mart Complaints Summary

88 Resolved
1447 Unresolved
Our verdict: If considering services from Shoppers Drug Mart with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Shoppers Drug Mart has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Shoppers Drug Mart. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Shoppers Drug Mart reviews & complaints 1537

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest Shoppers Drug Mart reviews & complaints

ComplaintsBoard
X
4:35 pm EDT

Shoppers Drug Mart statex

I got a notice telling my statex was ready for pick up
I went to the store and the boy there gave me my medication and told me it was 25.00 approximately I the informed him it was covered under WSIB
I stood there for 10 minutes when the pharmacy manager came to help ... I gave them my WSIB number and they insisted I needed a card ? I informed them that just the number would be good they snickered as they looked at each other ... I told them I would go do another errand and come pick it up later ...
In the mean time I call WSIB and she informed me the pharmacy never put it though because they don't see it at their end... but she told me there was no problem to pick it up..
I come back later now with WSIB on the phone with me and now the pharmacy manager tell me it's Co pay of 5.99 and I have to pay it.. as she is walking by not stopping to talk to me at all... I then told WSIB what she told me (the pharmacy manager) WSIB called the pharmacy and spoke with a different pharmacist because the manager at this time did not want to service me ... how disrespectful and she is the manager ... now all the pharmacie assistant are rolling their eyes...
Another pharmacist came and assisted me she was very appropriate and kind cleared up the problem

This should have never happened
they have a job because we the client go there without the client these people would have no jobs .
Customer service is key to successful company
Maybe this pharmacy manager by the name Silka needs a course in customer service
I will return to this pharmacy because they think I will leave as the service is horrible ... but I won't I will complain every time I have a problem ..
Monique Poitras

Read full review of Shoppers Drug Mart
Hide full review
ComplaintsBoard
B
10:38 am EDT

Shoppers Drug Mart pharma services desk clerk

I went in to the Shoppers Drug Mart yesterday afternoon at approximately 2:30pm. Approached the pharma service counter where asked a bout a script sent over by a Dr. I don't not recall the ladies name but she called it was a pain to find the script after being told that we went to that store for script but usually use store on st clair street in chatham, ontario. We left frustrated and empty handed as she wouldn't even look into the data base to see if the script had been presented.
Considering leaving shoppers drug mart services to seek services elsewhere. This is unacceptable behaviour as patient was suffering from health related issues and got no help from this store and went home empty handed. I believe the product will be picked up today at the shoppers on st. clair street in chatham but im sure this will be the last dealing with shoppers.

On behalf of Stella Sofroniou...didnt expect this behaviour from a snotty old lady that was too lazy to do her job, very unprofessional and is gonna cost you a customer who has been a long time customer of shoppers for many products, not just prescription services.

Sadly noted,
Barry Patrick

Read full review of Shoppers Drug Mart
Update by barrypatrick
Oct 08, 2019 4:50 pm EDT

I am contacting you and would like correspondence with regard to the following incident.

I took my friend to the 420 Queen street Shoppers location yesterday afternoon between 2:30 & 3 pm on Oct 7, 2019 to pick up a prescription. Approached the pharma service desk and explained to the clerk that the customer usually deals with the shoppers drug mart at 416 St. Clair street in Chatham but had stopped at this location to have the script filled because she had recently moved and this location was more convenient. We feel we were treated quite rudely and were told that it would be a pain and timely to get the information on the script and have it filled at this queen street location. I understand now from talking with the service people at the 416 St. Clair store that all this individual would've had to do was call the 416 St. Clair location to gain information about the script but failed to provide a quality service to the customer. We were certainly not treated with respect and even offered to contact the Dr office about the script. The clerk even rolled her eyes at us at this point in the conversation and again stated it will be a "timely process". I don't recall the clerks name at this point but i will make it available in a follow up complaint as when i have time i will attend the 420 Queen street store to gather the clerks name so it can be added to the complaint. We were told that it would be a "timely process" and that the process would be a "pain". I work in a customer service environment and would be reprimanded for such behavior at my job and feel that this clerk needs a refresher course on how to treat customers of Shoppers Drug Mart.
Upon checking your records you will see that the script was picked up today Oct. 8, 2019 at the 416 St. Clair in Chatham store by the patient Stella Sofroniou whom was told at this time as she notified this clerk of the experience on Oct. 7, 2019 that all the clerk at the 420 Queen street location had to do was make a call to the 416 St. Clair store. This is unacceptable behavior as the patient went home without the script because she wasn't feeling well enough at the time to travel to the other end of town to the 416 St. Clair location. This customer has recently moved and the 420 Queen street location would've have been a convenient stop had the service been good. Stella's Dr is in Blenheim and this 420 Queen street location is directly on the way back from Blenheim as the customer returned to go home. As a result Stella suffered throughout the night and didn't sleep well as a result yet had to be up early morning to prepare for a day at work. Very unacceptable and a negative experience with Shoppers staff at the 420 Queen street location.
I am stating again that i will follow up with the clerks name and would like further correspondence about this experience. I can be reached via email at barryapatrick@hotmail.com and you will hear from again in the near future with the name of this individual. We left the store frustrated and not happy as we feel that we were not treated with good customer service. We have been loyal customers of Shoppers Drug Mart and this experience has really set a mindset that doesn't favor the Shoppers drug Mart experience. This experience was absolutely ridiculously and no call for customers being treated this way if not for your customers you wouldn't have a Shopper's Drug Mart.

Looking forward to further correspondence.

Sincerely,
Barry Patrick

Hide full review
ComplaintsBoard
K
10:39 am EDT

Shoppers Drug Mart customer service

I have already called and complained about this and was advised that someone would contact me for a resolution within 10 business days. It has been 3 weeks and I have still not been contacted. I do not have the original complaint file number that was given to me on the phone. I have also tried calling and been on hold much too long to have been able to wait before this.
I am a business woman, I came into Shoppers at the end of my work day with my government ID tags still on. I had a package in which the corner had been ripper open, I saw (with my own eyes) a roll of pakcing tape while an employee was stocking the milk. I asked him if I could have a piec of tape for the opened package. He replied that there was tape available for sale. I said that I was aware however I just needed a small piece to close the corner of the product. He replied that if he gave me a piece he would have to give everyone a piece. At this point I thought he was joking. Then he abruptly left saying "I'll go ask my manager". I waited (in view of this opened tape by the way...) for an inordinate period of time. He walked to the front of the store, then into the back, then came out another door to the "back". He proceeded to continue stocking milk and said (no eye contact) "my manager says we don't have tape". I politely said "excuse me?", he repeated himself. I said "well I appreciate if you had just said no but to lie to my face is rather degrading". He then looked at me and in a very loud, sharp halted speech said "my - manager - said - we - don't - have- tape!"
I walked away with my jaw open. I had never been treated with disrespect and dismissed quite like this since I was a child. Keep in mind that I am a 35yr old professional business woman.
I went to a cashier who was nearby with my purchases and she even expressed disbelief at what she had witnessed. I was just shocked. In hind sight I should have asked to speak to the manager however I was just shocked. I bought the tape by the way.

I would have happily accepted a "no we don't... or sorry but its not policy..." or anything but a blatant dismissive lie. I worked in retail, I work in the government, I understand policy and even when something simple must be declined due to process, but this was beyond reproachable. Seriously was flabberghasted!
When I called your complaint line (that day which was 19 September 2019), I was advised I would be contacted for resolution. This has not occurred.
You can contact me preferably by email at
[protected]@hotmail.com
Thank you.

Read full review of Shoppers Drug Mart
Hide full review
ComplaintsBoard
K
7:21 pm EDT

Shoppers Drug Mart check out lines/ parking

They need to monitor the cars that continually park right in front of the store making it difficult to enter the parking lot. My father in law was almost hit when a car did not see him between two illegally parked cars. I made a quick stop today and was 12th in line at the check out. Instead of tellers trying to persuade us to use self check out how about opening another one?

Read full review of Shoppers Drug Mart
Hide full review
ComplaintsBoard
R
3:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shoppers Drug Mart no ban deodorant

Until a few months ago I purchased Ban deodorant at my Shoppers Drug Mart always finding it on the bottom shelve, a product I had used all my life, yet the last time I shopped it was nowhere to be found, so I ended up with Old Spice stick...today not finding it again I asked an employee what gives ?, and he said Shoppers are not carrying the brand anymore...as a consumer and long standing customer I don't understand... hearing that companies often have to provide incentives to be higher in the shelve made me wonder If that was the cause knowing it was at the bottom for some time...my question is will you provide a legitimate answer or am I forced to go to another drug store for ONE product ?...I would like to relay a positive experience finding out that Shoppers provides blister packs for my medications a vast improvement to organizing my own pills, now in my second month and enjoying the service very much !

Read full review of Shoppers Drug Mart
Hide full review
ComplaintsBoard
W
12:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shoppers Drug Mart shoppers "aka loblaws" discriminating

Last night I went shopping and spent Total of $64.76 before tax Total bill was $73.18 On account of I don't own a cell phone so I didn't get the 20 times the points. I am very upset that you only get them if you have this app I feel that Shoppers " AKA Loblaws " is DISCRIMINATING against people who don't have a cell phone. I have not received this promotion many time since Loblaws has taken over Shoppers.
I am a senior and know off other seniors that can't take advantage of this prom for the same reason. I enjoy shopping at your stores but if I have to I will start shopping a a Rexall.
I would like to hear back from someone on this matter and how you plan to rectify this. I am so upset that if I don't get the points that are owe to me You will force me to forward this complain to various News papers and other Medias.
I thank you on all the Non Cell phone owners.

Read full review of Shoppers Drug Mart
Hide full review
ComplaintsBoard
C
12:19 pm EDT

Shoppers Drug Mart phone service

Good afternoon,

When I phone the post office no one answers because the clerk could be anywhere in the Shoppers Drug store. That part I understand. Cutting staff to increase the corporates profit is the norm. However, the phone call lands at the pharmacy where someone puts me on hold and the call is not transferred. After waiting for ten minutes I simply hang up and call again. Could someone please explain to the managers that people calling the post office are just as important as people standing in front of the post office counter. I don't always have the time to walk over to Shoppers Drug to get a short answer to a simple question.

Thank you for addressing this issue at your earliest convenience.

Claudia

Read full review of Shoppers Drug Mart
Hide full review
ComplaintsBoard
D
4:02 pm EDT

Shoppers Drug Mart Pharmacy

I was given a buzzer that would buzz whenever my prescription was ready. I sat there in pain for an hour! People who came in after me were getting their prescriptions so I went up to the counter. They said that my prescription had been ready for a while. They said they buzzed me but it never did! The buzzer malfunctioned so I never got notified that my medication was ready. They knew I was waiting in the store but never made an attempt to find me. I sat there for an hour in pain while I was sitting in a chair directly next to the pharmacy. They could all see me there. What a disgrace. I am so upset. Your employees need to be better. I'm good at my job, they should be too. Don't let this happen to anyone else.

Read full review of Shoppers Drug Mart
Hide full review
ComplaintsBoard
R
10:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shoppers Drug Mart pharmacist

After years of caring for my mother, and picking up her Rx's prepackaged in blister packs and some not, from Jason Shaw. I was forced to place her in a nursing home in January 2019. With all the legalities and back and forth I found myself late to file her taxes. This back and forth included two more hospitalizations that questioned her ability to go on living. Some pretty serious reasons for delays... To finally file her taxes I needed a copy (printout) of her prescriptions for 2018 that I PAID FOR and PICKED UP for YEARS. When I walked in Jason Shaw who at this point knew me by name and knows my mom. Refused to provide a copy of the Rx's printout for me to file her taxes. Stating that he needed something in writing, while knowing from her prescriptions that this was a person struggling with dementia Alzheimer, anorexia nervosa with a Rx for Resource 2.0 who was teetering on death at 59 lbs with the last prescription we filled for her there... LUCKY for me I had a POA (power of attorney). Immediately after he refused, I was forced to drive back home and get it to allow me access to information he gave me all along the way in a summary form for easy tax filling... Heartless and ridiculous, NOT everyone would have had the POA.
DISGUSTING! I'm sorry that both his work family and home families would have profited for so many years from my dying mothers illnesses without ever caring for the individual or those caring for her by doing the leg work, dr's appts, hospitalization, GP visits and Rx adjustments, drop off and pick ups for NOT A CARE IN THE WORLD to be given in the end.

If anything negative CAN happen to Jason Shaw's pharmacy to help him wrap his mind around compassion and client care. I think this calls for it!

Date of event: 08/18/2019
Client: [protected] because that's all she ever was to Jason Shaw... [protected]!

Read full review of Shoppers Drug Mart
Hide full review
ComplaintsBoard
G
7:15 pm EDT

Shoppers Drug Mart customer service

I got some email (with a present) saying that in my local store I can pick it up went I check online it give me others stores so I went to the downtown store. Where I always shop as well. After few minutes ladies finish their personal talk. I asked them. They told me that I have to go to the store where I always shop. I said that I shop here as well, and I have no time to go to other store. And I wanted get it here. So they kick me out kind of.
So if I want to buy something, I have to go to my local store. To buy it.? Doesn't make any sense. And where the h.. Is customer service lol.
So I called customer service telling them that. The lady on the phone told me ridiculous stuff. That new store, promotions, lol at least be on the same page. Please, I need u will send me policy that saying that I cannot get it in downtown store. Thanks

Read full review of Shoppers Drug Mart
Hide full review
ComplaintsBoard
S
3:57 pm EDT

Shoppers Drug Mart denying my coupon

September 30, 9:15 pm, I went to this store to purchase 8 head& shoulders shampoo. I had one coupon for each item which I wanted to use. The coupon's expiry date is September 30, 2019 .
The cashier denied my coupon saying that those are already expired. I told him not yet, it is the last day to use but they are still valid. They still denied me. I was so disappointed. I knew they are still valid that time but he did not allow me to use them.
Shoppers please advise me on this.
If you can't give me the items for free, at least allow me to use my coupons please.
Thank you and I hope to hear from you.

Read full review of Shoppers Drug Mart and 1 comment
Hide full review
1 comment
Add a comment
S
S
Sαvemore
, US
Oct 01, 2019 11:20 pm EDT

Oh Today is October 1st. Sorry my mistake. I thought today was September 30th.

ComplaintsBoard
R
10:11 am EDT

Shoppers Drug Mart beauty department

On saturday afternoon I was being ignored with no other customers in the beauty dept and there was the manager Doris (she said she was manager) She ignored me for approximately 5 minutes while she was on the phone and she seemed upset so I let it go. But at one point I said excuse me but I would like to be served. She angrily turned off her phone and proceeded to help me with some creams but she was very distant and not helpful. I asked if there was any one else who could help and rudely said "NO"
I am customer who spends approximately $500 a month in that shoppers store and I will from now on take my business to the stouffville main street store
I really think she should be reprimanded and if she is the manager she should lose her title. For convenience the 10th line store is better for me but until she is still there I will take my business to main street
The managers name was Doris and she seemed to be oriental

Read full review of Shoppers Drug Mart
Hide full review
ComplaintsBoard
B
7:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shoppers Drug Mart phone

My sons battery died and he asked to use the phone. The lady at the counter at the entrance from outside said the phones in the store were not working. He then went to the post office and asked them. They were more than happy to let him Use the phone and also added the phones are fine in the store. I was so upset because he is only 15. And had to call for a ride and couldn't. If the post office had refused then it would've led to problems. I will never shop at that store again and will always say that one person there ruined it all for me

Read full review of Shoppers Drug Mart
Hide full review
ComplaintsBoard
D
9:54 am EDT

Shoppers Drug Mart life brand extra strength skin lotion 500 ml

I love this lotion, but there has to be about 100 mls that you can't get at
Because you have a piece of blue plastic that the lid sits on.
most body lotions do not have that, and you can turn it on it's side and are able
to use every ounce.
I tried to get the blue part off, but I could not, and there was so much lotion in the
Bottom that the pump would not reach.
As I have said I love the product but will never purchase again.
What is the use of buying 500 ml when you can only get about 400 ml.
This is very deceiving
Thanks kindly
Donna Morgan
donnamorgan50 @hotmail.com

Read full review of Shoppers Drug Mart
Hide full review
ComplaintsBoard
L
9:27 pm EDT

Shoppers Drug Mart lottery

Today at 2 57 pm i was in the shoppers on kerr st in vancouver.i bought a box of tissue and some lottery, for the lottery igot 2 scratch & wins and one daily grand with the extra, i received my purchase and thought nothing of it. Around 6 pm i decided to check my daily grand numbers only to realize i had an expired lotto max ticket instead of the daily grand ticket i had purchased.i am very livid she tried to ripme off
The cashier was a short filipino woman with short boy cut hair and chubby build.
My name is lorenzo sennette medina
Cell [protected]

Read full review of Shoppers Drug Mart
Hide full review
ComplaintsBoard
N
7:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shoppers Drug Mart could not use pc points

Sept 28, 2019 @ 5:24pm
I requested to use my 30 dollars in PC points. The cashier removed my points, I received an email confirming that, then she tried to enter a coupon but the till would not allow her to enter b/c of the points being taken off apparently. So she voided the transaction which then swiped away my points. So I was not able to use my 30 dollars. She did not apologize, just said " you should get your points back in about 24 hours." When I asked what guarantee do I have- she just nodded her head and said "it's in the computer, or just call the 1-800 number and talk to the PC customer service." She wasn't very reassuring. There was a big line of course accumulating and I was embarrassed like this was my fault that there was a hold up.
I have now wasted 1/2 an hour emailing the PC points program and now writing this complaint for no fault of my own.
I would like to be compensated for my inconvenience.
thank you
Natasha Tuck
[protected]@gmail.com

Read full review of Shoppers Drug Mart
Hide full review
ComplaintsBoard
Y
9:25 pm EDT

Shoppers Drug Mart cosmetics dept employee 5:00 pm on 9/27/19

The employee in the cosmetics dept refused to allow me to use my accumulated points towards my purchase. When I asked her why, she said they were only allowed to use points when the customer advised prior to checking out. When I refused to proceed with the transaction, she alerted security, and was abusive. I shop regularly at SDM and buy all goods for my household. My family spends an average of 700.00 per month at your store. I have never in my 70 years been treated in such shocking manner. I will no longer shop in your store as my treatment felt racially motivated. Please investigate this employee.

Read full review of Shoppers Drug Mart and 1 comment
Update by Y51
Sep 27, 2019 9:27 pm EDT

Kensington, Burnaby BC location.

Hide full review
1 comment
Add a comment
M
M
mark henderson
Lafayette, US
Sep 29, 2019 1:18 am EDT

In other words, unless the OP admits to swearing at the cashier, I don't think that happens since the person she "admitted" to is "Pinocchio" he keeps posting under many accounts so I will just refer to him as Pinocchio. Guess why?

ComplaintsBoard
D
2:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shoppers Drug Mart watch

I both a watch it wasn't suitable went to return it manager said no returns it's opened I had to open it to try it on off course there was no signage saying anything about returns posted or on bill or cashiers didn't say final sale like they would with underwear etc explained this to manager she said I don't care very rude to me when I Said would take this further

Read full review of Shoppers Drug Mart
Hide full review
ComplaintsBoard
K
12:16 pm EDT

Shoppers Drug Mart pc financial master card

I sign up to pc financial master card back in july with the promotion 100000 points. I receive my card and made purchase on it and make payment and two months later, no points has honour to my pc optimum. So I phone pc financial in early september and they said to wait abit longer, so I waited and no pints. I called again two weeks later, they said to call pc optimum so I did, and they don't know why because my pc financial master card has a different name on it. But my master card I physically receive has my name on it. This is very confusing when I hear this. So they said my mastercard pc financial profile doesn't match my pc optimum profile, they can't verify the account, of course they can't, because it's a name that I do t recognize that is on my account. So after talking on the phone with both pc optimum agent and pc financial agent for over an hour, they give me case number and suggested they will honour my points only if I deactivated my old card and re apply a new card. Which I did right away, and I have the confirmation email of my new application. When I called back later, the pc optimum agent said my case already closed, the agent name is (prince). Shocking, wow this is unbelievable. This is not my mistake to start with and I had to go through all that and find out my case is closed. So emailed the agent back today. With a new case number reference to my old case. Still the new agent of course can't honour my points or help me because it not in his job. So i'm stuck. This is terrible service and breach of information that pc financial has someone name on my account.

Read full review of Shoppers Drug Mart
Hide full review
ComplaintsBoard
S
9:11 am EDT

Shoppers Drug Mart pharmacy

I visited my doctor today Sept 25 2019 at 12:45pm, a prescription was faxed through to shoppers on forest hills parkway electronically. At 4:45pm I had not rec'd a text to confirm the prescription was ready so I called Shoppers to ask - i was told it was not ready, that they don't know when patients are picking up faxed prescriptions, so they could have it ready in 45 minutes. I asked if it could be sooner and the person it advised that it could be done sooner and they would put a rush on it. My husband and I have had terrible experiences picking up medications from this location, such as being told it would be an hour only to come pick it up and they say it will be another 10 minutes which inevitable leads to 20 or more. Or worse my husband once went in to pick up after being told ten minutes by one person and it still wasn't ready so he made sure to say, "they told me it would be ready" and the person behind the prescription counter said, "well they lied." He was horrified.
So as you can imagine, i did not rush to pick up the prescription on Sept 25th, i instead showed up one hour late, assuming this was over the 45 minutes i had been advised, and certainly over the "rush" time it would take. Yet again, it was not ready and i was told it would be ready in 10 minutes. I left. Frustrated! I am sick and looking to pick up medication and i keep getting the run around. I went home and waited for a text to say it was ready. At 8pm i still hadn't heard anything - so i called the pharmacy...it was NOT ready! My mom happened to be visiting and was appalled. She told the pharmacist this was unacceptable and the pharmacy said sorry but there was a recall on a drug so we have been busy calling customers all day.
For one, that's not a good enough excuse, and no one else advised me of this. Two - i had been told on several occasions that it would be ready and it never was. I said it would have been better if they just said it would be ready tomorrow. Three - this has been an ongoing situation with this Shoppers drugmart.
I had already switched from Lawtons to Shoppers for meds...and this shoppers keeps letting me down. I got off the phone and rec'd a text that my inhaler was ready. An inhaler, not even pills. A pre-boxed item. I picked it up and the pharmacist said sorry for the wait on this, what is it for. Pneumonia I say, and she says oh i have filled three of these today. I don't care. I have been waiting since 1pm, it's 8:30pm. This is absolutely ridiculous. You're clearly too busy for my business.

Read full review of Shoppers Drug Mart
Hide full review

Shoppers Drug Mart In-depth Review

Product Range and Availability:

Shoppers Drug Mart offers a wide variety of products, ranging from pharmacy items to beauty and personal care products. They have an extensive selection of popular brands, ensuring customers can find their preferred products. The store is well-organized into different categories, making it easy to navigate and find what you need. Both in-store and online, Shoppers Drug Mart maintains a high level of product availability.

Pricing and Discounts:

Shoppers Drug Mart offers competitive pricing compared to its competitors. They frequently run special discounts and promotions, allowing customers to save money on their purchases. Additionally, they have a loyalty program that rewards customers with points for their purchases, which can be redeemed for discounts or free products.

Customer Service:

The staff at Shoppers Drug Mart is known for their knowledge and helpfulness. They are always ready to assist customers with any inquiries or complaints, providing prompt responses. The staff is also well-trained in product selection and recommendations, ensuring customers find the right products for their needs. Whether in-store or online, Shoppers Drug Mart provides excellent customer service.

Online Shopping Experience:

Shoppers Drug Mart's website is designed with user-friendliness in mind. The website is easy to navigate, and the search functionality allows customers to quickly find the products they are looking for. The product descriptions and images are accurate, giving customers a clear understanding of what they are purchasing. The checkout process is seamless, and there are multiple payment options available for convenience.

In-Store Experience:

Shoppers Drug Mart stores are well-laid out and maintained, providing a clean and organized shopping environment. Shopping carts or baskets are readily available for customers' convenience. The waiting times at checkout are generally minimal, ensuring a smooth shopping experience. The store ambiance is pleasant, creating a comfortable atmosphere for customers.

Pharmacy Services:

Shoppers Drug Mart's pharmacy services are reliable and accurate. They efficiently fill prescriptions and ensure the correct medications are provided. In addition to prescription medications, they have a wide range of over-the-counter medications available. The pharmacists are knowledgeable and offer consultation services to address any concerns or questions. Customers can also conveniently refill their prescriptions online.

Beauty and Personal Care:

Shoppers Drug Mart offers a comprehensive range of beauty and personal care products. Customers can find everything from skincare to makeup and haircare products. Testers or samples are available, allowing customers to try products before purchasing. The staff in the beauty department is well-informed and can provide expert advice. They also offer beauty services such as makeup consultations and skincare analysis.

Health and Wellness Services:

Shoppers Drug Mart provides various health clinics and services, including vaccinations and flu shots. They also offer home healthcare products and equipment to support individuals' wellness needs. Additionally, they organize wellness programs and workshops to promote a healthy lifestyle. Shoppers Drug Mart ensures accessibility for individuals with disabilities, making their services inclusive.

Delivery and Shipping:

Shoppers Drug Mart offers multiple delivery options, including in-store pickup and home delivery. The shipping fees are reasonable, and the delivery times are generally prompt. The packaging is of high quality, ensuring the protection of products during transit. They have customer-friendly return and exchange policies for online purchases.

Community Involvement:

Shoppers Drug Mart actively engages in sponsorships and partnerships with local organizations, supporting the community. They are involved in initiatives that promote social causes and charities, making a positive impact. Shoppers Drug Mart participates in community events and fundraisers, further strengthening their ties with the community. They also prioritize environmental sustainability through their contributions.

Overall Customer Satisfaction:

Customers consistently rate Shoppers Drug Mart highly for their overall shopping experience. The feedback is overwhelmingly positive, highlighting the store's excellent customer service, product range, and competitive pricing. Shoppers Drug Mart is often regarded as a top choice compared to its competitors. While they excel in many areas, there are always opportunities for improvement, such as expanding product offerings or enhancing online shopping features.

How to file a complaint about Shoppers Drug Mart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Shoppers Drug Mart. Make it specific and clear, such as "Incorrect Prescription Filled at Shoppers Drug Mart."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service, pharmacy errors, product quality, pricing discrepancies, or store cleanliness. Include relevant information about any transactions, such as the date, time, and location of the Shoppers Drug Mart store. Clearly describe the nature of the issue, including any steps you took to resolve it and the response received from the company, if applicable. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, prescriptions, correspondence with the company, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Shoppers Drug Mart, whether it be a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Shoppers Drug Mart.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Shoppers Drug Mart contacts

Phone number

+1 (800) 746-7737

Website

www.shoppersdrugmart.ca

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Shoppers Drug Mart?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Shoppers Drug Mart Customer Service. Initial Shoppers Drug Mart complaints should be directed to their team directly. You can find contact details for Shoppers Drug Mart above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Shoppers Drug Mart. Discuss the issues you have had with Shoppers Drug Mart and work with their customer service team to find a resolution.