Shoppers Drug Mart review: Pharmacy

My doctor sent in an emergency prescription via fax on May 28th 2025. I had my purse stollen which contained my anti-depressant (Venlaflaxine). I have to take this daily or there is severe withdrawal symptoms. I called later that day to see if Shoppers Drug Mart had received the fax and explained my situation that I needed it the next morning. They said it would be ready. I called in the morning and they said it wasn't in the system and I explained my situation again and they said it would be ready later that day. I called again it wasn't ready. I'm lucky enough that my roommate is on the same medication and dose so I got 2 pills from him. The next day which was now the 30th I decided to go into Shoppers to see if it was ready. Again the same response. It was even started. I explained again and she said they would get me a 7 day supply and to come back at 5pm. I called again it wasn't ready. This morning which is the 31st I called again and it still hasn't been done. This is a very serious matter. They cannot mess with peoples medication. On top of that they kept lying to me instead of tell me that they were busy. I could have gone to another pharmacy. This is not good. And this isn't the only time it's happened. I will be going to a different pharmacy from now on. But I wanted to make it aware so something can be done about it and it doesn't happen to other people.