Shoppers Drug Mart

Shoppers Drug Mart Inc.
243 Consumers Rd
Toronto
Ontario
Canada - M2J4W8

July 10, 2017

Dear Customer Service Team:

I am writing this letter to file a formal customer service compliant regarding an unsatisfactory and discriminatory customer service experience that I encountered on Saturday, July 8, 2017, at approximately 10:00 pm at the Shoppers Drug Mart location by Kingston and Westney Road in the Westney Heights Plaza in Ajax, Ontario, Canada.

Background Information

On Saturday, July 8, 2017, at approximately 10:00 pm, I entered the Makeup and Perfume Boutique section of the Shoppers Drug Mart store located on Kingston and Westney Road in Ajax, Ontario. When I entered the Makeup and Perfume Boutique section of the store, I saw two Shopper’s Drug Mart Customer Sales Representative at the front by the main counter: a young black woman with green hair and a white woman with blonde hair who appeared to be finishing her shift and on her way home. I do not have their names so I am unable to identify them throughout this letter.

I proceeded to the back of the Makeup and Perfume Boutique section of the store. I knew what perfume I wanted as I had been exploring perfumes to buy from previous Shoppers Drug Mart visits.

While shopping in the Makeup and Perfume Boutique section, a Shopper’s Drug Mart Customer Service Representative approached me (a young black woman with green hair) and asked if I needed any assistance. I replied to her that I did not need any assistance as I knew which perfume I wanted and had already made my decision. I picked up the perfume I wanted (La Vie Est Belle Florale Eau Du Toilette) and left the Makeup and Perfume Boutique section to enter the main area of the Shopper’s Drug Mart store, as I had a few other items I needed to get and was still shopping.

While leaving the Makeup and Perfume Boutique section, the same Shopper’s Drug Mart Customer Service Representative approached me (the young black woman with green hair). She asked me if I wanted to pay for the perfume now at the perfume counter in the Makeup and Perfume Boutique section. I responded to her that I was not done shopping and had a few other items I still needed to pick up from the main area of the store. I also told her that I would pay for my perfume as well as my other items at the main cashier counter once I was done all my shopping. The Shopper’s Drug Mart Customer Service Representative (the young black woman with green hair) said “Okay” and I left the Makeup and Perfume Boutique section to enter the main area of the store.

While leaving, the same Shopper’s Drug Mart Customer Service Representative (the young black woman with green hair) approached me again and asked if I wanted to see other perfumes that were on sale. I said yes, I was open to seeing the other perfumes. I went with her and she showed me the other perfumes that were on sale in the Makeup and Perfume Boutique section. I smelled the perfumes and I did not like the scents. I explained to the Shopper’s Drug Mart Customer Service Representative that I would not be purchasing the perfumes. She said this was fine and I once again left the Makeup and Perfume Boutique section to go to the main area of the store.

While leaving the Makeup and Perfume Boutique section, I was approached by a white woman who later identified herself as “Bonnie” and the Assistant Manager for the store. Bonnie approached me and stated that I needed to leave the perfume at the perfume counter in the Makeup and Perfume Boutique section and that I could not continue shopping in the main area of the store unless I left the perfume at the perfume counter or paid for it immediately in the Makeup and Perfume Boutique section. I was very taken aback by this as this was not a process or protocol that I was familiar with throughout my many years of shopping at Shopper’s Drug Mart. Additionally, the previous customer service representative (the young black woman with green hair) did not communicate this to me.

I explained to Bonnie that I was still shopping in the store and that I needed to pick up a few more items from the main area of the store. I also explained to Bonnie that I was planning on paying for the perfume as well as my other items at the main cashier counter once I completed all my shopping. When I shared this with Bonnie, Bonnie stated to me that this could not be done and that store policy required that I leave the perfume at the counter in the Makeup and Perfume Boutique section or that I pay for the perfume immediately by the Makeup and Perfume counter before I continued shopping in the main area of the store.

I asked Bonnie if she could provide proof of this store policy that stated that customers had to leave perfumes for purchase in the Makeup and Perfume Boutique section while they continued shopping in the store. I also asked Bonnie to provide proof of the store policy that stated that customers had to pay for perfume in the Makeup and Perfume Boutique section of the store only. Bonnie was unable to provide me with proof of this store policy and had nothing in writing to indicate that such policies were in place.

I stated to Bonnie that I was a very frequent user of Shopper’s Drug Mart. I stated to Bonnie that over the many years that I have shopped at Shopper’s Drug Mart, I have never once been asked to leave the perfume in the Makeup and Perfume Boutique section of the store if I was still shopping. I also shared with Bonnie that based on past experiences, customers could make payments at any of the cash registers in the store. I also explained to Bonnie that I was not happy with her approach and her requesting that I do this as it only implied to me that she was worried that I was going to steal the perfume. I explained to Bonnie that I found her actions unwelcoming and discriminatory because I was not aware of any policy stating that customers needed to leave perfumes for purchase at the Makeup and Perfume Boutique section or that customers MUST pay for perfumes in the Makeup and Perfume Boutique section only. I explained to Bonnie that this experience was very unsettling as it only made me feel that she was perceiving me as a thief.

Bonnie once again reiterated that what she stated was store policy. I asked Bonnie if this store policy was enforced throughout all Shopper’s Drug Mart stores. Bonnie stated that the policy changed from store to store and that she could only speak to the policies of this location. I asked Bonnie if the Shopper’s Drug Mart Head Office would provide proof of such a policy and she stated that the Head Office would.

I once again explained to Bonnie that I found her actions discriminatory. I explained to Bonnie that she was unable to provide proof of any such policy and if it was a policy, that it should have been clearly stated in writing and placed somewhere in the store for all customers to see. I communicated to Bonnie that as a Black woman, I did not appreciate her selective judgement in asking me to leave the perfume at the counter as it only implicitly suggested concerns related to stealing. I also stated to Bonnie that her actions could be perceived as discriminatory and racist and that I found the encounter very unsettling.

When I said this, Bonnie responded “This is not about race.” I explained to Bonnie that she did not have the right to tell me how I perceived her actions. I explained to Bonnie that she if exercised any cultural and racial sensitivity, she would understand the discomfort I felt as a Black woman when she asked me to leave the perfume at the counter especially given that I had never had this experience before as a Shoppers Drug Mart customer.

Bonnie was defensive and combative and did not nothing supportive to address my concern. She kept insisting that she had the right to communicate what she did as store policy stated she could, although she could not provide any proof of this store policy. Bonnie also demanded that I leave the store and threatened to call the police on me. I asked Bonnie under what condition could the police be contacted. I asked Bonnie what I did or said to make her feel unsafe or threatened. Bonnie stated that I was being “aggressive” because I would not allow her to speak. Please bear in mind that Bonnie was speaking over me many times and cutting me off several times when I tried to communicate with her.

I explained to Bonnie that she was overusing and abusing her power by threatening to call the police on me as I had done nothing criminally wrong, threatening or violent towards her. I asked Bonnie to state again under what condition could she call the police. Bonnie once again stated that I was being “aggressive” because I was speaking over her and asked that I leave the store. I asked Bonnie to tell me what I did that was “aggressive.” I asked Bonnie if I invaded her personal space or said anything threatening. Bonnie stated that I was being “aggressive” because I would not allow her to speak and kept cutting her off.

Customer Service Concerns

There are number of concerns that I had with this customer interaction:

• Bonnie requesting that I pay for the perfume at the Make Up and Perfume Counter despite me telling her that I was not done shopping in the store and wanted to make my final payment at the main cash counter.
• Bonnie insisting that I could not continue shopping unless I left the perfume at the counter while I shopped.
• Bonnie stating that she was enforcing store policy by requesting that I pay for the perfume at the Make Up and Perfume Counter or leave the perfume at the counter while I shopped.
• Bonnie being unable to provide any written proof of any such policy and the lack of this policy being visible for all customers to see and be consistently applied to all Shopper Drug Mart locations.
• Bonnie’s combative and defensive approach to addressing my concerns re: discriminatory practices and her inability to de-escalate tensions surrounding my poor customer service experience.
• Bonnie falsely accusing me of being “aggressive” and stating that speaking over her was a form of aggression that warranted the police to be called.
• Bonnie demanding that I leave the store and threatening to call the police if I did not leave the store although I had done nothing criminally wrong other than voice my concerns.
• Bonnie’s gross misuse of power by insisting that I needed to leave the store if I did not want the police to be called although I had done nothing criminally wrong.
• Bonnie’s inability to exercise cultural and racial sensitivity in the handling of this consumer racial profiling incident.

On October 8, 2015, The Ontario Human Rights Tribunal ruled that Mary McCarthy, a Black woman, was targeted as a shop lifter by a Shopper’s Drug Mart employee because she was Black. The Ontario Human Rights Tribunal also ruled that “race and colour were a significant factor in how the employee and the store, treated her." The Ontario Human Rights Tribunal also ruled that the Shopper’s Drug Mart employee was “being influenced, consciously or unconsciously, by the stereotype that black people are thieves.” 

Consumer racial profiling is a violation of the Ontario Human Rights Code. Many research studies have shown that Black people are wrongfully unconsciously and consciously perceived as threatening, aggressive and violent perpetrators of crime. I strongly believe in my heart that Bonnie’s action was subconsciously or unconsciously an act of consumer racial profiling. Additionally, the inconsistent application of this alleged “store policy” systemically places people of color at risk for consumer racial profiling and this is an issue that Shopper’s Drug Mart must address and take seriously.

As a corporate organization that claims to uphold inclusion and diversity as important facets to the provision of customer service to Shopper’s Drug Mart shoppers, I kindly ask the following:

• That I be provided with a copy of the store policy that states customers are required to leave perfume at the counter in the Makeup and Perfume Boutique section of the store while still shopping or that customers pay for the perfume by the Makeup and Perfume counter before continuing shopping in the main area of the store.

• If such a policy does exist, that Shopper’s Drug Mart reflects on how this inconsistently applied practice systemically contributes to consumer racial profiling (a violation of the Human Rights Code) and how this negatively impacts the customer service experience.

• That all store policies be put in writing and be available for customers when requested.

• That all employees of Shopper’s Drug Mart undergo Diversity, Inclusion, and Racial Sensitivity training.

• That I be provided with a response within 48 hours to address these concerns.

Many thanks in advance for your support. I look forward to your response.

On July 9, 2017 I requested an exchange of my $25 iTunes gift card at Shoppers Drug Mart Six points plaza. The manager at this location explained that there is no return or exchange for gift cards, even though he admitted that there is no notification to consumers of this rule. Nowhere on the receipt does it explain that gift cards are final sale. Nowhere on the gift card display rack is there a sign that notifies customers that the gift cards are final sale. This is in contravention of the law, products for sale which have the policy of no exchange or no return must communicate such in a open manner to advise the public of its policy. I would expect proper conduct from a professional establishment such as yours. The receipt that was given with the gift card states you have 30 days to return or exchange the product you have purchased. This is false and misleading to conusmers. I am very disappointed in the actions of Shoppers Drug Mart and I trust that head office will respond to my complaint.

I recently purchased a Petrocanada $25.00 card for a friend...this was on July 2 at the Pharmaprix on Victoria stet in Saint Lambert. By error the clerk neglected to activate the card. That's fine...It was an human error...EXCEPT...my friend went to get gas...and was treated like dirt by the Petrocanada employee...and had to pay out of her own pocket...for the gas. $25.00 may not seem much to a multimillion dollar company like Petrocanada or Pharmaprix...but it is to someone who counts every penny...Because of this...my friend has no money for groceries until her next cheque comes in NEXT MONTH ...Is it MY FAULT no...When I went back to Pharmaprix...I was told "sorry no refunds or exchanges on gift cards point final" (I had asked her to ACTIVATE IT) and was directed to petrocanada...Petrocanada in turn told me to go back to pharmaprix...I Filed a complaint against the person who was rude to my friend from Petro Canada...and now it is YOUR TURN ...I realise it was a mistake...but FIX IT for goodness sake...give us a replacement card...that is all we ask

I have been into shoppers drugs mart Pharmacy for my prescription refill. Location which is located on 15157 56 Avenue, Unit 100
Surrey BC V3S 9A5. (152 st and hwy 10 corner). First the staff is very rude and took my prescription and when I went there to pick up then they refuse to give my full medication and told me to come back again for refill. When doctor wrote the prescription and gave me they shouldn't be refuse to give me, the only reason just because they make Fee $ 10.50 each time for refill. The medication they can give me once, they want me to come 4 times. And this is my regular prescription and using it from last 5 year. It's never been problem to any other pharmacy only this pharmacy has it. And the other prescription they filled. When I counted because I got doubt, usually it filled half way to the bottle. When I counted it was short by 10 tablets. When I went back and asked them how many tablets you gave me. Again that rude face came and says me it's 60 tablets, didn't you see. She said to me. I told her to count. Then she got panic and start giving me annoying look so I can shut off my mouth. Another girls at back start yelling at me and said Calm down. Stay back. So bad experience. Don't go there.

The pharmacy here is the worst. The staff is seriously rude, I flat out felt humiliated and regretted returning after 2 years having moved my prescriptions over to rexall. What is being done about this? I feel insulted enough that I will keep reporting until I get a proper apology from someone on how I was treated and something is done about it. Totally not okay for the pharmacist to ignore my concerns and as soon as I walk in look me up and down and in the rudest way say $11. [censor] shoppers, I have never experienced this kind of behaviour at recall since I switched.

On June 24-2017 I made a purchase of 10$ (After Sun lotion 8.99 and Lip balm 2.49?) at the store located at 597 Bernard Ave, Kelowna, BC V1Y 6N9 and asked to redeem 10$. I never checked my receipt to see that the points were incorrect, as I had no reason to think otherwise. The points redemption system has been the same and around for years. It wasn't until I made my next purchase once I had returned back home and saw on my receipt that my points had drastically went down from what should have been around 87, 000 - 92, 000 to 53, 000. I was shocked and a couple days later I called the 1-800 shopper line to inquire about it. The man I was talking told me that my points was never up to the 95, 000 level and that with the 8, 000 points added back would only bring me to approx 62, 000 and nothing he could. He was rude to me so we said bye and shortly after I called back to talk to someone else. The man I got next told me I just spoke to someone and made the entire call about me calling twice and said I need documents. This man was even ruder than last man. By the tone and rudeness in his voice, he not willing or wanting to help me or listen to what I thought may have happened.
I told him I worked at Shoppers before and that when redeeming points, if the points were redeemed incorrectly it will take off the entire reward level and bring you back down to the previous level and that it would not show how many points there was or put them back because they would no longer exist. I was told I had no proof and to do an investigation if I want to. I ended the call due to getting frustrated and poor customer service.

I have no issue with the employee, mistakes happen. I do however have an issue with the customer service reps.

I would just like my points level be put back to the 95, 000 level as I had close to 98-99, 000 before that purchase was made to redeem 10$.
My optimum card number is [removed]

July 3, 2017 at approximately 3:00pm, Shoppers located at 388 King Street West in Toronto, Ontario. I was checking out with employee Judith, and I had under 10 items in my basket. As an optimum points collector, I was checking the app in store to add on any additional coupon codes or promos being offered. I did not get a chance to upload the coupons before Judith scanned my card. Once she finished ringing everything through and I paid, the coupons finally loaded through the app onto my card; the coupons included earning extra optimum points if purchased certain products or if total was over a certain price. When I looked at my receipt, I noticed the coupons for additional points were not added on my purchase, so I asked Judith to process the refund for the items and redo the purchase so I can collect my additional points. She gave me a really hard time, asking "So you don't want these items, " I clarified that "No, I want these items but I want them refunded first and rung through again so I receive the additional optimum points I just added on my card." And she continued to give me a hard time with refunding the purchase, and kept asking if I wanted to return all the items or some. (Keep in mind, I was the only customer in line at the time, so I was not holding anyone else up from completing their purchase). Then after she finally understood what I needed her to do (after telling her several times), she started to refund the purchase but did so ever so slowly, seeming that I "inconvenienced" her. It took her nearly 5 minutes to process the refund, and then another 5 minutes as she slowly rang through the items again. This kind of behaviour for customers at checkout should not occur, especially when they are a member of their rewards program. I have never experienced this type of reaction from a Shoppers employee; normally they are happy to refund any purchase if you missed out on additional optimum points or discounted price. I should not receive push-back on a refund/repurchase when I solely want to receive more optimum points. In the end, my original purchase gave me approximately 500 measly points, but after I asked for the purchase to be redone to include the coupon codes, I received an additional 4500 points... 10x more than the original.

A year ago I was in St John's, NL on business. My return home was delayed, so I needed to arrange for medication refills. I was 7 months in recovery after Quadruple Bypass Surgery, so my medication was/is very important.

I went to the Shoppers Drug Mart on Torbay Rd and asked to have my prescriptions transferred to their store and filled. I left my name and phone number. Approximately one hour later, I received a phone call from a young woman to informed me that "the pharmacy is too busy to do this." What? Too busy to be concerned with my health care?

Flash forward one year...I once again visit this location to pick up a pair of reading glasses. I arrive at cash and stand in line. After a little more than a minute, the customer in the next line finished and left, so I moved over to that cash. As I was stepping up to the counter, the cashier looked me in the eye and placed a closed sign on her counter.

I moved back to the line I was in previously and waited 3 minutes while a customer had the cashier scratch her lottery tickets so they could be checked, then proceed to choose more tickets. After having been in line almost 5 minutes, the cashier left her station to look for additional lottery tickets for the customer I was behind.

Throughout this entire time, I was not acknowledged, no eye contact (other than that of the first cashier as she put a closed sign on her counter)...I may as well have been invisible.

From what I have seen from the Torbay location, they won't have to worry about being busy for long with employees, as I have encountered, working for them.

Date: Jul 02, 2017
Bridget Pharmacy Ltd
2028 Park St Regina, Sask

Dear Sir/Madam

I am a regular customer of shoppers drug mart from last 1.5 years & usually I am doing a 75$ transaction whenever there is 18500 points promo. My wife & kids visited this store for the same but they were very disappointed with the behavior of cashier ( Barry ). Her behavior was very rude with them. My wife was very confused and nervous about all the situation .she called me to talk with her if there any issue, i was on the line but she refused to talk with me with rude words.

we are not going to shop any more from this store even for a single dollar.

my recommendation is, proper train the cashier and staff for customer services so they can speak gently and politely with customers.

i will visit the store in the next couple days to return every thing we got today & we will shop from the other store.

i am just writing you to share my views about the services so it should not be happen to other customers.

My Details are

shoppers Card Number : [protected]
Name : Hafiz Umar Siddique
Email: umer.id.[protected]@gmail.com
Cell: [protected]

My daughter and I were in your store July 2, 2017 at 3:00 pm to purchase a face cleanser, we asked Megs to cash us out. ( I went back to asked her name because she was so rude to us) She asked who helped us, we said an older woman, she then abruptly walked away, she did not say anything, such as I will be right back or will you please wait. We waited approximately three minutes, then retrieved our things and cashed out at the regular cash tills. If our patronage is not appreciated we will shop elsewhere. Thank you

I'm sending your company this as this has happened every single time I have entered this store at this location. I am a 30 year old woman and the staff at the shoppers drug Mart off of Yankee valley and market street in Airdrie Alberta has treated me like I'm a teenage delinquent/ criminal. I carry my small purse and a reusable shopping bag with me when I enter stores. And the staff act like I'm the first person to ever come into the store with two bags. Now instead of asking me respectfully and politely if I could leave my reusable bag at the front counter, they follow me around poking their heads around corners like they are spying to see if I'm going to steal something. I understand that they are doing they're job, but they make me feel like I'm the worst customer in the world. I have given them no reason to think that I might steal other then having a reusable shopping bag. I tried to file a complaint with the manager a few times befor and even the manager on the phone treats me like my complaint is not justifiable. I will NEVER go to shoppers drug Mart again as this type of customer service is despicable and discussing. Again I'm a 30 year old woman and I am embarrassed and extremely upset that I was treated like a delinquent criminal by your staff in Airdrie Alberta at the market street and Yankee valley shoppers drug Mart.

A very disrespected customer
A.L.

I just woke up at 4 am wondering why after two days of a three day treatment for a yeast infection I am still uncomfortable. Well, after looking over the package thoroughly I realized it is expired by A YEAR. I bought it TWO days ago at the 225 Lyndon road location. No wonder it was on sale. Ridiculous! I don't currently have the recipes as it is in my car and there is a thunderstorm happening but I would be happy to supply it in the morning.

I went into the Shoppers at Mumford Road, Halifax, Nova Scotia today at around 4.20pm.

I wanted to use a few U by Kotex coupons for my purchase. My coupons were $2 ones and in colour, direct from the website (legitimate coupons) and when I went to purchase some of the Kotex that were on offer for $3.99 and 2000 points, the cashier refused to honour my coupons. I explained that I had the website on my phone and he could check the site on my phone and also the coupon on the phone too but he point blank refused my coupons. On Shoppers Coupon policy document, they do state that 'Printed"coupons"from"the"internet"or"email"are"accepted"in"black"and"white"or"colour." Obviously this wasn't so and I didn't have a significant number to purchase either. so there was no reason to be refused. This is the link for the coupon - https://www.ubykotex.com/en-ca/get-a-coupon

I love shopping at Shoppers but now I feel wary of using any coupons there because it's embarrassing when your valid coupons are rejected, especially when there's a line up behind you.

Just recently visited the 7 Clair road location in Guelph. Never have I had such rude customer service. There was only one cashier on with a line up of 9 or more people and then two cashiers finally came to help after visiting in the back. (I walked passed them prior to checking out). I go to the next open cashier because I was next and she very rudely
Told me to go to the back of the line. I eventually got a different cashier and she didn't even speak to me or even smile. Didn't tell me my total or anything. She was far more concerned about the customers in the other line. My cashiers name was Gina.

Went to have a couple of prescription filled before I went on vacation. The prescriptions were filled but one was not too early to receive benefits. Instead of telling me that, he filled the prescription and tried to charge me full price. Instead of paying full price he told me to come back after vacation to pick it up. He will leave it in the drawer for me. I called before going to pick it up to make sure it was still there because shoppers is notorious for not having things ready. Girl said she couldn't find it, will fill it for me and will have it ready for 4:30. I go after work to pick it up in rush hour and she said it wasn't filled. The prescription was cancelled she call my dr office and they are on vacation so basically I don't have a prescription! Thanks for not calling me back, having my prescription cancelled and wasting my time and gas driving out there in rush hour traffic. Disgusting customer service. Overpriced dispensing fee for terrible service. Shopper Drug Mart in Pondmills on Commissioners Rd, London, ON. Very disappointed.

We went with my wife 39-week pregnant on Sunday 5 pm to the Pharmacist at 467 Parliament street, Toronto, to simply ask a question about breastfeeding pump ("do you rent some here or no?") but could never ask the question as the pharmacist head (a 50 something Asian man) did not allow us to... The store was empty and he was behind the computer. he did not even look at us one second but told us we have to wait for 5 minutes. When we told him it was for a simple question, he told us the same ("i am busy, 5 minutes").

So rude! unprofessional! I guess the college of pharmacists is proud to have such people licensed! As a physician myself, I am ASHAMED to see such rude pharmacists! I pity my patients who have to deal with such mean persons!

I had visited the shoppers drug mart franchise in Ottawa, Ontario located at 541 Montreal Road, Ottawa ON K1K 0V1, in January 2017, where I unfortunately had the bad luck to encounter an extremely abusive and ill behaved clerk working at the front store. The belligerent individual had the nerve and audacity to be rude to me, a regular client of the store who never had any issues with store clerks or pharmacists prior. However, upon contacting the front store manager, namely Stephen, he simply praised the accused named Nathalie and refused to take any action against her. It is worrisome that a pharmacy would pick up suspicious individuals and give them jobs where they would ruin the reputation of the company. I have since severed all ties with the whole company and will never conduct any business with them nor encourage my acquaintances to do so. Shame on Shoppers for failing to monitor their franchises.

A few months ago I purchased two fragrance samplers upon reccomendation of a employer saying you get to sample 10 and bring the certificate on the inside back for a full size bottle for free! The other day I did just that to be informed that because price had gone up id have pay the difference... No where on the outside of the box does it say that or on the back of the box there is also no expiration date on the certificate only on the very back of the certificate does it say 95 dollar value under cashier instructions as a customer i'm a little upset about the lack of information on the employees part the lack of information on the outside of the box...in a better sense it's very misleading and false advertisement I could have found something better to 150+ dollars on than the two samplers that I bought that I have to spend additional money on to redeem... Unsatisfactory product and service!

Hi, I went to the Mcphillips location near garden city tonight at about 9:47-10:00pm and I was standing there for about good 20 minutes trying to find something which I clearly couldn't and the philipino lady that was working she completely ignored me the whole time which was very rude! When I tried to go upto her she walked away but she was okay with helping other people I found it extremely rude and didn't want to ask her for help again. I couldn't find what I was looking for so I had to settle for something else then I went to the checkout and that lady was gone there was someone else working and she was super rude to me too. I don't know if I did something or they just didn't like me which was very weird because they both were okay with other people. I hope you read this and get back to me because my experience was horrible and I never want to go back to that location

The called in Rx was searched for for a total of 10 minutes, only found when an experienced employee assisted. Waited another 15 minutes until a pharmacist explained the medication. During this timeframe, 12 other customers were assisted. Obviously a shortage and poor planning on pharmacist is the issue. Plenty of staff, but only two pharmacists cannot perform operations.