Shoppers Drug Mart reviews and complaints 1
View all 1537 complaintsShoppers Drug Mart - Not honoring the flyer and misrepresenting the store
Today at around 11:00 I went to the Shoppers Drug Mart at 2330 Kennedy Rd, Scarborough ON M1T 3H1, Canada. On the net the store is identified as a food store location. Today was the last day of the current flyer and I went to purchase the Oasis drinks that were 4 for $6.00. The product was priced on the shelf at $3.19 and the Cashier was ringing them at this price not the price advertised in the flyer. I pointed out that their was a discrepancy between shelf price and flyer price. The front store manager told me that the flyer said food store but he would honor the price. This is misleading in that he did not want to honor the $10 code on misrepresenting prices. I called your customer complaints number and the person on the line was unable to answer my question so she just hung up. This is poor customer service and deception of falsely indicating by the store that it did not have to follow the flyer by misrepresenting it as a NON Food Store.
Desired outcome: Educate your phone handler. Let Associate know that the flyer and policy on wrong pricing should be honoured/Coupon credit for $10
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