Shoppers Drug Mart

I have been a customer for years but that just may be short lived. Essex has a new associate since May of this year. I assume he has no business experience and has no idea how to run a business let alone a pharmacy. I order my repeats and usually my scripts are for 90 days. Since May I am called by the owner to see if I really need the product because he does not have a supply in store. If I did not need it I would not have ordered. Now the last 3 repeats I have ordered when I go to pick up I get 7 pills. Not pleased about have to return in a week. Today my neighbor informed me that her drug store called and informed her about the recall on Valsartan, so with this knowledge I went into Shoppers and asked if my script was part of there all and guess what it was but the new associate does not want his staff calling anyone to advise. After talking with several others in my area about the recall none had been called and were just as upset with the new associate. I have no idea how you choose an associate but this one has no idea how to run a business. So far 6 staff have left Shoppers to go work elsewhere, thus leaving Essex with untrained staff which adds to the confusion which was apparent since he took over. I just had to get this off my chest and will probably pull my14 scripts and go elsewhere. Jim Craig knew how to work with people and ran a good ship. Thanks for reading this complain

Hello went to Shoppers drug mart on 91 Rylander to purchase Baby oil and some soft drinks. Price for baby oil was set at $7.49 each. and all most of the shelf was empty for sprite zero and coke zero.
Went over to No frills store, there Same PC Baby Oil is $3. each and no stock on Sprite Zero.

Why such a price gouging by Shoppers Drug mart? for me from now on it will be the last place I shop at. Very unethical to set the price so high.

Hi there. I am writing this email as customer service at one of your locations in Edmonton was atrocious. The "Terra Losa Shopping Centre" Pharmacist was totally unprofessional. My partner is listed on my benefits but since she doesn't have the same last name as me the pharmacist made a huge hassle of providing her important medication. This has NEVER been a problem in our hometown Shoppers or anywhere else. We will NEVER visit this location again and I think we as a family will be switching permanently to another Drug Store.

Thank you for reading this. Take care.

I usually have positive experiences when when it comes to purchasing cosmetics at Shoppers drug mart, however the women that work in the cosmetics section at the Ancaster Meadowlands Shoppers are always rude. I recently purchased 3 mascaras on July 7th, 2 of them I regularly purchase and the other mascara was something new I wanted to try. 2 of the mascaras were irritating my eyes, one because of the smell and the other from fibers getting into my eye. I went back to the Ancaster, Meadowlands Shoppers on July 19th to return the two products (this is where I originally purchased the products). The cosmetic lady and supervisor were gossiping in front of me, which I waited until they finished before I showed them my return. They immediately become very condescending and rude towards me. I explained to them that the product was irritating to me and they told me the return policy states I can't return unopened items. There were no testers for this mascara so how could I have known that it would be irritating? The receipt clearly states that items can be returned with receipt within 30 days, which is exactly what I followed. My entire interaction with these 2 women was very negative and not once did they try to help me out or apologize for their words/behavior. I felt that they were belittling me as I am a young short woman in my early 20s. I believe this incident would not have happened if I was a mature woman. I also advised the women that I have returned opened lipstick in the past because there was no sample and I had no problem with returning the product. They told me that I got lucky in that situation and that I should come back another day and a manager can decide on whether or not they can return my mascaras. I would like to know what that managers reasoning would be?

I then went to the Lime ridge Mall Shoppers and had a very pleasant and positive experience where my items were returned without hassle.

Do your policies vary from store to store?

Very disappointed with the hassle for returning $30 worth of mascara. I had to drive out of my way to another shoppers to return simple items. I will not be shopping at the Ancaster, Meadowlands Shoppers anymore, as I don't feel comfortable. I never make formal complaints but I solely believe the Ancaster Meadowlands Shoppers was discriminating based on how I look, I am 4"10" and I'm 25 but I look much younger. I feel these women would not have talked to me the way they did or made such a hassle if I looked differently.

Called the pharmacy westgate in maple ridge. Spoke to a female who took my order. To refill citrezine ten pills till I get the proper Rx. Two days later sent my husband at 11:30 pm to pick them up. He gets told that no Rx was made for the simbalta. Which I just refilled a sixty days Rx just a few days ago. Told his that Had you looked properly into my record he would have known or questioned which pills sir as your wife just picked up the simbalta just recently. He dismissed him without asking about the other meds in my record. He told me to go to the store and purchase over the counter as it's the same meds twenty minutes before closing. Or to pick up the ten pills. I said there's no way for me to get there in time and he should have questioned more about my condition. What if it was a heart meds. He declined a couple of pills till it was sorted out. Told him, Sending someone at this time means it's serious enough not to wait till the next day. He became agitated and asked me what do I want him to do at this point.( his voice changed and was louder) I said to inform your staff that this is a serious matter. He replies with ok I'll call her at midnight to tell her that with an attitude. I'm not happy with service. Two people messed up royally in my opinion. The person never refilled my Rx. The person mistook what the Rx was for and the attitude with it. I would like to hear back from your complaint department ASAP on how you're going to handle this or my business will be moved to another pharmacy.
I'm not happy at all. In fact I'm quite angry at this point.

Regards,
Najah Matthews

I bought a pair of Okabashi sandals for my husband on June 17th, 2018. This past weekend, he took them out and realized they were two different sizes, one was L and one was LL. There was a big difference in the sizes and the sandals couldn't be warn this way. We went to the Shopper's Drug Mart on Clair Road W, Guelph to return them yesterday, which was July 17th, 2018. The supervisor told us we couldn't return them because it had been 31 days since we bought them, and there was a strict no return policy after 30 days. We had to leave the store and go to another Shopper's to return them.
Firstly, the number of days from June 17th to July 17th is only 30 days. There are only 30 days in June! Also, not counting July 1st, when all stores were closed, it would have only been 29 days. Even still, the store made the mistake of selling sandals that were two different sizes to us and should have made an exception. It wasn't our fault that the sandals were two different sizes.
We have always been good customers of Shopper's and PC, and we were really disappointed with the service we received at this store on Clair Road. We don't ever want to go back there and run into their supervisor again. The sandals were only $15, but it is the principle of the matter, not to mention that the supervisor couldn't even add up the days in June right.
We did go to the Shopper's nearer to our house after that, and they took the sandals back. We are grateful that at least the other store gave us good service.

I had to go in person 3 times over 3 days to make sure my prescriptions were transferred to Lethbridge, Alberta from Brandon, Manitoba. The first visit was ignored. The second visit, the pharmacist was completely clueless. The third visit, the pharmacist assistant had my medications ready, after I had to tell them that this was my 3rd visit. I had to wait an additional 15 to 20 minutes. Then the assistant told me the one medication was not covered (I was told at an earlier time that the medication would be covered). The one prescription was $115.00. The dispensing fee at Shoppers is $15.00 like everywhere else in Alberta. Another pharmacy was charging $108.00 for the same medication. This was not a generic drug. Shoppers provides horrible service and overcharges for the crappy service.

Dear Shoppers Drug Mart,

I am a 10-year-old and I am a patient of asthma and I would like to tell you something about the name of your store. I used to live in Quebec and in Quebec Shoppers Drug Mart was called Pharmaprix. When I moved to Brampton my first thoughts were that you sold drugs and so I was reluctant to visit your store as it gave me a false impression that you sold ''Drugs''. As a responsible person I think that your store might give people a false sense that you are selling drugs and might try avoiding your store, now I am not saying that your store is bad or anything like that. it's just that the phrasing might give people a different reaction than the reaction you are going for.

Sincerely,
Zain

I have been a customer of Shoppers Drug Mart at the 579 Lakeshore Rd East location for over 20 years and I must say that the service in Customer Care has gotten worse over the years. The SDM store location at 579 Lakeshore Rd East is poorly run by management team that seems to have little experience in retail, especially dealing with customer service. Every few weeks it seems there is newly hired staff members. I don't blame the high turn over of staff because the SDM store location at 579 Lakeshore Rd East is poorly managed by amateurs that lack proper management skills. The store's image itself lack appeal with low maintenance. It seems to have become very run down over the years, with low products on the shelves. You are lucky if you happen to find products on the shelves that has not expired or not within few days of being expired. Many of the younger staff members always seem to be chatting away, without a care to serve customers, and this is bad image for the company itself. The store location at 579 Lakeshore Rd East lack staff members with any sense of product knowledge. They need to be better trained on product knowledge. I can understand if a company is trying to save money by hiring younger staff members but they should take more seriously to hire staff members who are there to work and not there to chat and not work. What is the point of wasting money on hiring newly hired staff members if they are just going to stand there and chat to each other or on the phone checking their phone for phone messages? It would be wiser for management to invest money in buying more products for the shelves and making the store itself look more presentable. Money has been poorly invested in the store. With the heat wave impacting many people, you would think the store itself be wise to have their large containers of spring water and distilled water readily available but 90% of the time the shelf is empty, without being refilled. Are the staff members lazy to lift it and replenish the shelf? What is the point of hiring staff members if they are lazy to refill empty shelf space of products? Why are not management taking responsibility to ensure that customers' needs are being met? If management is not going to have any care for customers' needs then why bother having a store operating? Why don't shut it down and h the space sold to better replacement, like Bulk Barns, No Frills, etc.?

I have no idea how the SDM location at 579 Lakeshore Rd East can still be open and operating with poorly trained staff and management team. The store many times is not accessible with my wheelchair. Often there are plastic bins along the side of aisles or in between aisles and is hard for me in my wheelchair to move them. There needs to me much better improvement in the store to make it more wheel chair accessible, especially to reach products in the shelves which are not in the front but all the way in the back which is hard to reach.

I recently purchased 2 containers of persian cold wax hair remover. I normally don't buy this product, I usually use the parissa warm wax but they were all out. I began to use the persian wax, which was absolutely horrible, will never buy that product again. I went to the shoppers by my house to exchange the unopened second container for the parissa wax I normally use. Unfortunately they would not even do an exchange for me because I didn't have my receipt. I did not try to exchange to open product and was not looking for a refund, just an exchange. The shoppers drug mart website states "At Shoppers Drug Mart, we strive to provide 100% customer satisfaction." Well I have worked in the customer service industry for over 10 years, please tell me how this is providing 100% customer satisfaction when you guys won't even exchange an unopened product. The encounter I had with the manager was absolutely ridiculous, saying they can't exchange without a receipt, this is not providing customer service. I will 100% never shop at this location ever again and am seriously considering not shopping at shoppers drug mart at all, Rexall carries all the same products and provides exceptional customer service. Store is located in Edmonton 5351-167ave

The Shoppers Drug Mart location at Woodbine and OConnor is low end customer service. The staff are uninformed and seem like they were just hired that day. The location discontinued the 10 litre jugs of spring water so I had to start purchasing the 4 L jugs which were always running out. Now in Toronto's heatwaves the store just continues to lie saying they are having "issues with delivery for a couple of days"

ITS BEEN TWO WEEKS. This store has some of the laziest staff I have seen, I surmise the staff can't lift the water so have stopped ordering it. This is from information from other store managers I called in their district.

As fixed income seniors we watch for discounts when buying. We discovered that Shoppers Drug Mart offers a 20% discount to seniors who shop on Thursdays. We purchased $60 worth of merchandise and to avoid a long line-up went through the self check-out at 1:30 PM. After arriving home my wife noticed that the 20% discount was not applied to the invoice. I went back to Shoppers later that same day at 7:30 PM and was advised that the discount is ONLY applied if you go through the staffed check-out. We assumed that our Shoppers card number would be enough confirmation that we were seniors, but this is not the case.
I asked why they don't post a sign on Thursdays to let seniors know that the discount doesn't apply in the self check-out line, but they had no answer. They then explained that the only way I could get the discount was to return ALL of the merchandise and then repurchase it through the staffed check-out. They further explained that it would need to be done that day, and that everything needed to be in its original packaging and unopened. Of course in the six hours since the merchandise was purchased some of it had been used.
It is my observation that the corporate culture at Shoppers is not designed to ensure a positive end-user experience, and that some of the stores policies are intended to discourage customers from resolving these types of simple issues. I believe that the lost business Shoppers will experience from this policy will be higher than the cost they avoid by making it unnecessarily difficult for seniors to get the advertised discount.

I wrote an email to Shoppers Drug Mart at 579 Lakeshore Rd East in Mississauga two weeks ago and informed the store that the shelves had a lot of expired products in the cooler and on the shelves which I have noticed when I was doing my shopping from my shopping list. I had wanted the store to be more aware of this alarming health issue so I had contacted the store to try to fix this issue. However, I have noticed when I was at the store today a product on the shelf that I was going to purchased 2 weeks ago before noticing its expiry date was still there in the very front, This is truly disgusting and action should be taken by Head Office. This is a very badly run store with very POOR inadequate management!

The service of SDM in many locations have degraded throughout the years in its service. Dollarama and Walmart has greatly improved over the years. Both Dollarama and Walmart should be examples of better management . Many SDM stores across Ontario are becoming as terrible how Target Canada was, with it being low in many stock and shelves empty. This is terrible and unacceptable. District manager should regularly go unannounced to stores within its district to look at how terribly stocked many of the SDM stores are not being fully stocked and also needs to revamp its management of properly managing their stores. or they can expect to see more and more customers going instead to other competitive retailers to shop at, including Dollarama. It is truly shameful that SDM has degraded over time. It is getting worse and worse each time. With so many complaints, especially on this Complaints Board, you would think Head Office take more a serious look into resolving issues at the store level to ensure better customer service and hiring of better management for the store locations.

My name is Paul Sekouledes, I live at 43 Greenwood cres in Brampton L6S 1T2. The shoppers drug mart on 980 Central park drive Brampton, I don't drive so I walk, I went to the store 4 times this weekend to purchase the Powerade that was advertised for $9.99 and they told me that the truck never arrived and they told me there was nothing they can do and that there were no rainchecks. I'm very disappointed and upset that there was nothing that they can do for me since I'm a loyal and frequent customer of this particular shoppers. This is not the first time something like this has happened, however, this is the first time I have written a complaint, and I will still be a loyal customer if there is anything you can do for me. Thank You
Sincerely,

Paul Sekouledes

I made two trips to my local shoppers drug mart in Long Pond CBS NL in two days. Both days I was looking for tin milk and Pepsi. Neither was in stock. Empty boxes everywhere thrown on the floor. How can a store keep justifying no product and filth. I am sick of having to go to other stores half an hour drive away because they keep telling me they are under staffed and product doesn't get in till AFTER the sale! Hire People ! See if there is anyone in the area with a work ethic! I am retired and working 30 hours plus a week. Surely Shoppers can do better than this!

Approx 10 days ago I was in my local Shoppers Drugmart for beauty products, makeup and implements. I like the rewards program for Loblaws/SDM and I chose to make my purchases at SDM rather than a Sephora. The customer service or sales girl in store was so absolutely rude to me. There was an older, obviously rich woman with an obscene amount of fillers, Botox and other details who the sales girl felt was more important. The whole scene was disgusting. The woman liked the sound of her own voice. And the sales girl was being so fake and overly attentive. While the woman was talking to her friend I took an opportunity to ask quickly where I might find a certain item. The sales girl spoke angrily to me and actually said she didn't have time to speak to me. Even though the current customer continued to browse and speak to her friend. I felt like a second rate citizen. I shouldn't have to justify myself. But there was absolutely no reason to be treated like dirt. She answered me harshly and ushered me away. And ignored me after. I had to wait in a long line feeling like an idiot to ask another associate to where I may find my item. While I was in the line the horrible sales sales girl actually cut the other woman in line to ring in her purchases. Does SDM work on commissions? Like what the hell? Rarely do I get a moment to run out and shop away from my daughter. Buying makeup and beauty products for myself is like a mini indulgent experience. And to have an experience where I leave feeling like a bother? The other sales associate was able to give me info quickly and address me with such little fuss. Could the previous associate really not just tell me? Regardless of my long winded complaint. I will just go to Sephora next time. And Rexall for my other items.

To whom it may concern
Short of six years when my family and I lived in PEI we have loyally used your pharmacy for all of our prescription requirements. Over the past three years we once again shopped at your location. We have found the customer service to be extremely substandard and very much below previous years. To give an example I called today to express my dissatisfaction regarding a faxed in prescription request. Toward the end of the call the person (Man) stated that they are not babysitters implying that for some reason my wife and I are babies and hung up on me. This is extremely insulting and gives the impression that our patronage is far from valued. We will be forwarding a copy of this email to head office and will no longer shop at your location.

Sincerely
Garry Hook

On Thursday, July 5, 2018, at approximately 4:40pm, I attended the Shopper's Drug Mart store, located at 600 Ouellette Ave., Windsor, ON. While waiting in line to pay for my items, a loss prevention male approached me, advising me that the owner of the store had given me a verbal message that I was not allowed in the store anymore. I told the male it's the first I heard of it, and I don't even know who the man is that supposedly gave me this message.

The male was extremely rude. While standing in line, waiting to pay for my items, the male walked away from me, and got on his phone. He talked to someone for approximately 3 minutes, then hung up, and told me, again, that I was not allowed to be in the store. Again, I asked him for proof. I asked him to call the manager, put him on speaker phone, and have him tell me that I am banned. The male didn't. He stated either I leave, or he would call the police.

I left the store, as to not upset the customers that were in the store. Can you please look into this for me ? This is extremely unprofessional. I intend on filing a formal complaint with regards to the treatment I received from the loss prevention male. I have seen him in the store before. He walks around, empty-handed, and that is an indication that he is a loss prevention male. Once someone sees him, they won't continue to do whatever it was they were going to do.

I look forward to your response. I have my attorney waiting for my intentions. I advised him that I would email you first, and hopefully we can get to the bottom of this without having to go further.

Orillia 149 Westmount Dr Sarah B sales assistant was picking on me personally 3 those days when I was shopping there, she was rude and demonstrated personal attitude, and mistreated me as if I was a criminal.

The 3rd time I asked to talk to her supervisor she stood next to me and screamed and interrupted, the whole store could hear it, I could not speak and left. I called the head office, they said they are sorry and offered me a compensation: 1 dollar! This would not even cover my gas when I drove to pick rude Sarah's name in order to provide her name to them.

They said they will escalate my complaint to the attention to the local shop manager, but I said I would not step inside their shop as I simply feel threatened by that rude girl, I cannot trust them as they do not care about their customers at all and treat them like criminals, not like customers.

She was rude and humiliated me and you offer me a dollar? Is that a joke? I spent thousands and thousands of dollars on their products before, and I will not spend a penny now to buy from any of their locations now. They can keep let their staff treat customers as criminals and lose them one by one, like they lost me now. For me, their stores do not exist anymore. The way they treat you smells like a racism, this is unacceptable, and I do not deserve it. I will not even go now to the other nice store of theirs because who knows what new staff they hire will be like there, they do not care and are ok with them humiliating their customers. They can keep their dollar to pay for their kids' education.

Oh, wait, it is one dollar with their products, not real money! They can drink their soda for that dollar, I do not need it, thanks.