The complaint has been investigated and
resolved to the customer's satisfactionResolved Sephora — rude employees
resolved to the customer's satisfaction
I went to a sephora store at my local mall today with my sister and cousin, I always go there and they were always so nice.
But this time they were so disrespectful. Basically my sister was in the store and called over a employee to help her with her foundation and whether it would be good for her skin or not and she was nice and helped her and everything when my sister was at the make up remover station she was explain how she jus took her moisturizer off while she removed the applied foundation. I reached into my bag and grabbed a clinque moisturizer for her to use and she said no so i put it back in my bag. One of the employees ran up to me and got in my face saying "would you also like a brush with the blush?" I didnt get why she had said it at the moment so I asked her what she was talking about and she said the thing you just put in your bag. I pulled out my moisturizer and showed it to her and she kept nodding and being rude and she was saying how she always sees me in there( i spend hours when im normally there) and se was just going on and being so rude. My sister eventually talked to the manager about it. We stormed out of there.
I mean i could understand why she wouldve thought I was stealing but to get in my face being the ### she was disrespecting me with her "smart" comment was not necessary. I will never go there again they lost a costumer who spends 50.00 and more every visit forever.