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1.7 158 Reviews

Sephora Complaints Summary

28 Resolved
129 Unresolved
Our verdict: With Sephora's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Sephora reviews & complaints 158

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2:23 pm EDT

Sephora worst customer service

Worst customer service at Sephora .com. They are probably the most unprofessional business I have ever had the misfortune of having to deal with. When a supervisor was unable to resolve my issue, I asked for her name in reference to the call, the 'supervisor' at Sephora.com replied "I already gave you my name at the beginning of the call", she then refused to give me an address to make a complaint to, refused to give me her supervisor's name, and then said that she was hanging up on me (and proceeded to hang up). When I phoned back to speak with another supervisor, my account clearly had notes attached to it, and I was left on hold for 20 minutes and then refused service. Now - you might think that I had been extremely angry during the first call, or maybe I did something to provoke this type of treatment. But, in reality, I just wanted to resolve my issue (concerning gift cards), and when one person couldn't take care of it, I politely asked to speak to someone higher up, as is everyone's right as a consumer.

I had been a long time customer and a "VIB" (a meaningless tag that is in fact a flagrant marketing attempt to create consumer loyalty). Once I am refunded the amount of my gift cards, I will definitely take my business elsewhere, and will let my friends know about this as well. I recommend Nordstrom - their customer service team is always professional, and they would never treat their customers in this manner.

Shame on you Sephora.com customer service management. You are an integral link to customers at Sephora.com, and your actions convey nothing more than a sham of a business.

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4:29 pm EDT

Sephora super rude when you return an item!

I recently hit Sephora Novato Ca!
Returned a few items that were not to my liking...
The girl at the counter was so rude to me that I've decided to never ever shop there again! She sneered at me the entire time I walked around the store and now I'm writing a complaint !

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wearsuscreen
deadtown, US
Oct 15, 2011 8:58 pm EDT
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I agree. I love Sephora and have spent thousands of dollars in there over the years and whenever I see somebody come in for a return I always hear the cashier be so mean and snooty. They act like a company that prides themselves on accepting returns but then they tell their customers things like " you know we have to throw these away right?". If their policy is no questions asked, then they shouldn't ask. Period. Usually the sales people know me so they let me test things out until my hearts content but at newer locations I have been followed around and stared at the whole time I was looking around and I DONT care for that type of behavior.

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9:35 am EDT

Sephora never, ever, ever going back

My two sisters and I walked into Sephora and asked if they would have time that day to do a consultation for one of my sisters. We were willing to come back when there was an available time. The woman we spoke to (yes, the MANAGER) said that everyone was on lunch at that time. I commented that we could come back when it was a better time. I started to ask if they would have time that day, and the manager interrupted me and just yelled out "NO!" We all stared at her in shock, she turned on her heel and walked away. I've never had good experiences at the Madison, Wi. store and now I know why. Because the manager is worse than all of them put together! Us girls walked straight out of Sephora, went into Boston Store to the Clinique counter, the woman (who happened to be alone at the time) gave my sister a full consultation, all of us little samples, and my older sister spent 200.00 there that she otherwise would have spent at Sephora. We have agreed not to "bother" the employees at Sephora anymore.

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3:25 pm EDT

Sephora bad experience

I was in sephora the other dayy and they made me very uncomfortable they acted like I was about to steal some makeup every where I went some employee was following me & the lady handed me a basket for two things! the last straw was when the lady looked in my basket to see if I had the same stuff I gave her the stuff and left!

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5:50 pm EDT

Sephora expedited shipping is a joke

I placed an order with Sephora .com 8 days ago, with 3 day shipping. As of today, the order still has not even shipped. I have e-mailed and called, only to be sent a generic e-mail (which made it obvious they had not even looked at my order) or told "it looks like its shipping today". 2 days later, it still has not shipped.

I was told I would be given 100 extra VIB points "for my trouble". Really? Any other business would have had the order at my house with normal shipping by now. How about just getting the product ordered (and paid for) to the customer in the posted time frame?

I will take my business elsewhere in the future.

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9:39 pm EDT

Sephora bad customer service

I went to Sephora store at Chevy Chase, Maryland, to try to get some refund money I could not see back in my bank account.

After a few minutes between talking with a seller and the manager (Maria), the manager tried to identify the problem. Waiting for a few more minutes, she found that I received the refund in cash at the same day, thing I didn't remember and all of us- the manager, the seller and I- could not see that that information was written at the receipt.

The problem here is that the manager was really rude when she understood the mistake we all made. She was even sarcastic, when I asked if the product I just purchased (through a return) I should have used my Beauty Insider card. "Do you want me to use your card and you lose points in it? Because I can do that if you want to lose points...". Then she went back to the seller and both laughed, when she told the other woman about the cash refund.

My question here is what kind of preparation these people have to deal with public. And she was the store manager! I am very laid back (I am Brazilian), and she could totally have been nice about everyone's mistake: "Hey, just saw the refund was in cash...", instead of being rude or laugh at clients- or worse- calling me dumb when she asked if I wanted to use my card to lose points.

I was amazed, I confess. Recently I answered a survey about my experience at Sephora, and I would like to answer that again. In the last month I spent more than $400 in products there. My only reason to return would be definitely the products, not what the managers- such as Maria- has to offer to clients...

Please give better training to them!

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7:03 pm EDT

Sephora not canada friendly

The first of my complaints is with their pricing structure. Canadians are charged an average 15% more for items when converted to Canadian dollars (from their US base price). In case nobody at Sephora has noticed, the Cdn/US exchange rate has been either at or above par for nearly a year now. They are using a rate of exchange that that we have not seen since 2008. Do not be fooled by them telling you this price reflects taxes and duties on your order, because those charges are added IN ADDITION to the item pricing, at the bottom of your order. Price gouging much?

I wrote letter to Sephora's customer service, only to receive a boxed answer, that the Canadian pricing reflects the exchange rates, and taxes and duties, etc. Do they even READ customer complaints, or just pick any pre-constructed response to reply with? BS.

And now I'll address their joke of a shipping policy. First - Sephora seems to be the only online retailer who will NOT let Canadians choose a shipping address different from their billing address. Well guess what Sephora? Canadians work for a living too, and just like Americans, they're not always home during the day to receive a mail package. Why can you not ship my parcel to my place of work, so I don't have to waste 20 extra minutes at the end of my day driving across town to the post office and standing in a long line up just to receive my Sephora order.

And taking nearly 2 weeks to receive an 'expedited' package from the US to Canada is absolutely absurd. I've ordered from various online retailers all over the Continental US, and have NEVER had an order take that long to get here.

When I first started ordering from Sephora in 2007, I would get orders inside of a week. Now, it's pretty much 2 weeks. I call their customer service, and I get the privilege of talking to a robot, pre-formed answers they sound like they're reading out of a book, don't even listen to what the customer is saying. "Orders are shipped within 1-2 business days, then it takes that long to get through our Border Free service" yada yada yada. Someone over there in their shipping department is NOT doing their job - period.

I have even had a phone rep tell me if I didn't like the shipping times I could drive to a store in Toronto. Really now.

I've been an online customer for 4 years now, and spend an average $2, 400.00 a year in products, and generally enjoy the selection they offer -- but I see their level of customer service only deteriorating with time.

What they need is a little competition in the Canadian market, and perhaps they wouldn't be so arrogant.

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6:31 pm EDT
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Sephora customer service

This company has got to have the worse customer service I have ever dealt with. No longer able to make online purchases as they are trying to tell me that products I purchased last year were shipped to me and never paid for ($34). What? Have credit card statement showing the charge for the items and if the transaction had not gone through like they say, why would the items have been shipped? Totally rude customer service people (Val, April, Jody) and none will help resolve the issue or give me the name of a manager who will. Used to spend a ton of money with them but will no longer spend anything with them!

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6:37 am EDT
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Sephora rogelio disgusting rude awful jerk!

Rogelio, destroyed my love for Sephora, I’ve been coming here since I was a kid! But I have never been insulted the way I was insulted by this man "Rogelio", he goes on to say that “we have nothing for you here” and “you don't belong here”... Little did he know that even though my sister and I were young... We had a very successful father! He's goes on to Imply that we couldn't "afford" anything here!
I heard about the new Sephora opening in Aventura and decided to go down since I have been a big fan for 5 years. But I wish I didn't this man Rogelio was the biggest jerk ever! He proceeded to whine, insult, and overall behave rudely and berate my family the entire time! I will never forget the horrible service received by him! It was as if he hated his life and felt the need to put down people to feel better about himself! I have told my entire family and neighborhood about this man and this store. I had such high hopes for this "new" place but I guess I was wrong! I loved this place! But I hate this guy and the service!

Rogelio was dreadful! He should be removed because basically my entire neighborhood (Golden Beach) goes here and I have warned everyone I know about this awful guy, many of my friends and family say they will never come back because of this horrible disgusting rude man!

They have other people who are excellent! But not him! I will forever remember what he said and will always be reminded of it every time I walk into the Aventura mall! Sephora use to be a place of joy for me, now it’s a place of hate! Rogelio is to thank for it…. His words left a nasty taste in my gut that no purge could remove!
I think I will be going elsewhere now on for my cosmetic needs… If this can happen once it can happen again! It still shocks me that they will even hire rude awful people like him here in Aventura.

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3:30 pm EDT
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Sephora bad customer service for canadians

The first of my complaints is with their pricing structure. Canadians are charged an average 15% more for items when converted to Canadian dollars (from their US base price). In case nobody at Sephora has noticed, the Cdn/US exchange rate has been either at or above par for nearly a year now. They are using a rate of exchange that that we have not seen since 2008. Do not be fooled by them telling you this price reflects taxes and duties on your order, because those charges are added IN ADDITION to the item pricing, at the bottom of your order. Price gouging much?

I wrote letter to Sephora's customer service, only to receive a boxed answer, that the Canadian pricing reflects the exchange rates, and taxes and duties, blah blah. Do they even READ customer complaints, or just pick any pre-constructed response to reply with? BS.

And now I'll address their joke of a shipping policy. First - Sephora seems to be the only online retailer who will NOT let Canadians choose a shipping address different from their billing address. Well guess what Sephora? Canadians work for a living too, and just like Americans, they're not always home during the day to receive a mail package. Why can you not ship my parcel to my place of work, so I don't have to waste 20 extra minutes at the end of my day driving across town to the post office and standing in a long line up just to receive my Sephora order.

And taking nearly 2 weeks to receive an 'expedited' package from the US to Canada is absolutely absurd. I've ordered from various online retailers all over the Continental US, and have NEVER had an order take that long to get here.

When I first started ordering from Sephora in 2007, I would get orders inside of a week. Now, it's pretty much 2 weeks. I call their customer service, and I get the privilege of talking to a robot, pre-formed answers they sound like they're reading out of a book, don't even listen to what the customer is saying. "Orders are shipped within 1-2 business days, then it takes that long to get through our Border Free service" yada yada yada. Someone over there in their shipping department is NOT doing their job - period.

I have even had a phone rep tell me if I didn't like the shipping times I could drive to a store in Toronto. Really now.

I've been an online customer for 4 years now, and spend an average $2, 400.00 a year in products, and generally enjoy the selection they offer -- but I see their level of customer service only deteriorating with time.

What they need is a little competition in the Canadian market, and perhaps they wouldn't be so arrogant.

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5:28 am EDT
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Sephora rude staff

I went to Sephora Singapore in Great World City Yesterday, 12th March 2011 around 4 PM. Was looking at Make up Forever Aqua Cream Make up, i applied it on my lips to test and the Sephora staff walked up to me and said "You're not supposed to apply that on your lips, it is ONLY used for the eyes", I replied back and said MUFE site says this is a Multi-purpose make up that can be applied to lips, cheek and eyes and then the Rude [censored] employee said "It will make your lips very dry, its only used for the eye" and instead of helping me she just stood up in there and stared at me! What a rude dumb staff! Suggest Sephora SG to train your staff with the products that you're selling or improve customer service! If your staff is not there to help and instead tell me what I CANNOT do with a product that was advsertised for such, then better ask them to go home and do their homework!

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RebeccaJ
, US
Apr 04, 2011 5:01 am EDT
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There are two separate aqua creams. One for eyes and cheeks, the others for lips and cheeks. So the sales person was simply trying to help you by telling you that it can't be put on lips, it's going to dry out. It sounds like she was looking out for, trying to make sure you didn't dry out your lips, or buy a product that you thought was going to do something it wasn't. I don't understand when you say you wanted her to help you instead of standing there and staring. What was she supposed to do, remove the stuff off your lips for you? She gave you the correct information about how to use the product, what you do with the information was not up to her. I believe she probably was rude like you said, but she wasn't wrong, and she's not dumb or hasn't been trained. Looks like maybe you need to do your homework.

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pobarjenkins
Minneapolis, US
Mar 14, 2011 5:20 am EDT
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It seems to me like the saleperson acted fine.

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12:32 am EST
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Sephora rude employees

I went to a sephora store at my local mall today with my sister and cousin, I always go there and they were always so nice.
But this time they were so disrespectful. Basically my sister was in the store and called over a employee to help her with her foundation and whether it would be good for her skin or not and she was nice and helped her and everything when my sister was at the make up remover station she was explain how she jus took her moisturizer off while she removed the applied foundation. I reached into my bag and grabbed a clinque moisturizer for her to use and she said no so i put it back in my bag. One of the employees ran up to me and got in my face saying "would you also like a brush with the blush?" I didnt get why she had said it at the moment so I asked her what she was talking about and she said the thing you just put in your bag. I pulled out my moisturizer and showed it to her and she kept nodding and being rude and she was saying how she always sees me in there( i spend hours when im normally there) and se was just going on and being so rude. My sister eventually talked to the manager about it. We stormed out of there.
I mean i could understand why she wouldve thought I was stealing but to get in my face being the ### she was disrespecting me with her "smart" comment was not necessary. I will never go there again they lost a costumer who spends 50.00 and more every visit forever.

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Update by dmak66
Mar 14, 2011 5:12 am EDT

i obv. said 50 and more, learn how to read.

Update by dmak66
Mar 14, 2011 5:11 am EDT

she said 50.00 and more. who are the [censored]es now?

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Rude consultants
Conneaut, US
Oct 18, 2013 11:55 am EDT
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I had an appointment for a consult. The representative told me it would take 45 minutes. I arrived and the first person told me “I know nothing about an appointment” “oh, here’s your name, you’ll have to wait, we’re busy”. I walked around the store and then another representative came over and asked me what I was there for. I told her what the lady on the phone told me not to wear my makeup and bring the makeup I normally use. I was told she would help me learn to apply it, and would check to see if it’s the right colors for me. I opened the box of my makeup and the store representative said loudly, “so you have makeup and brushes” “what’s wrong with you that you can’t put it on”. The store had customers in it and I was so embarrassed that I started crying and walked out. The sales girl yelled to me to “have a good day”. I have purchased all my makeup for years at Sephora. Although, this is the first time I went to the one in Erie PA.

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pobarjenkins
Minneapolis, US
Mar 14, 2011 5:18 am EDT
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"she said 50.00 and more. who are the [censored]es now?"

It's cool to talk to yourself.

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12:04 am EST
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Sephora sephora scam!!!

I received a Canadian online order but it had NO packing slip in it! So then I made a call to the U.S. to them and they told me that they CAN'T send me the packing slip due to it should have been included in my package as they're unable to re-print it but will also input a note into my account and that I can print it off from the order history! So I printed that off and went in-store in Canada to return a product that I wasn't satisfied with and they told me that I COULDN'T return it because I didn't have the original packing slip! I've told them the problem and how over in the U.S. told me that they've inputted a note into my account and that they CAN'T send me the packing slip as it should have been included in my package due to they're unable to re-print it, and the store manager, the lost prevention officer, and the other employees, told me that I needed a vaild Government-issued photo ID in order to make the return! I DON'T understand why that's necessary in order to make the return as I CLEARLY HAVE PROOF that I purchased it from YOUR company! I want a THOROUGH INVESTIGATION to be implemented and a CLEAR EXPLANATION as to WHY my packing slip WASN'T included in my package and I want them FIRED as they FAILED to do their job properly for SCAMMING ME! I'll NEVER SHOP at Sephora online AND in-store again for I'm COMPLETELY UPSET with the HORRIBLE customer service that YOUR company has given me due to I've COMPLETELY LOST FAITH in YOUR company as I simply CANNOT TRUST whether I MIGHT be SCAMMED AGAIN from ordering online with the MISSING product(s), the WRONG product(s), AND/OR WITHOUT the packing slip and how I MIGHT be SCAMMED in-store if they DIDN'T include/give me the receipt for my purchase(s)! I'LL DEFINITELY BE PASSING THIS ON!

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Update by anonymous_user_101
Feb 28, 2011 2:19 am EST

@ Xenophobicons - Thing is that I don't live near that area and I hardly ever past near that area and I hardly ever go into that mall.

Update by anonymous_user_101
Feb 27, 2011 5:28 am EST

@ Brenda - Well I didn't have any on me at that time as I don't carry any IDs with me, since I lose things too easily, unless I know that I have to beforehand, as well as they never had to ask for my ID before anyways!

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5:41 pm EDT
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Sephora I was treated like garbage!

I was just completely treated like garbage at the Sephora in Wauwatosa, WI! I am not rich, but I spend so much money there. No one was helping me (literally treating me like I was invisible when I did ask). I was looking for a replacement for my Kat Von D Lucifer Mascara. Well, none was on the shelf display, so I opened up the drawer underneath where all the extras go. I had been there multiple times where what I wanted didn't appear to be in stock, so when I asked a salesperson, they said, "Oh, well for the future, if it's not on display, you can open up the drawer and it almost always is down there!" Ok, so with no one helping me, even though there was a saleswoman directly behind me who would neither greet me or help me as I was hunting for someone to help... I opened up the drawer, not even putting my hand in it... just looking. So that got the saleswoman's attention immediately, as she jumped right behind me, and I quote... said the following, " MISS... YOU ARE MAKING ME UNCOMFORTABLE!" What just happened? I was treated by her like a common thief! Oh my goodness! I have NEVER in my life been treated that way by ANYONE! I didn't act, look, dress or behave as if I was anything BUT a paying customer! I am so appalled! I went to that store for the countless time to buy makeup and I was treated like garbage by one woman in particular! Everyone else was kind as usual! I don't understand! I had one young man one time assist me the entire time I was there, walking me around, helping me with everything! That is the kind of service I expect from an upscale store such as Sephora! I am so disappointed. I am going to purchase my makeup at the department stores where I used to from now on. I NEVER want to feel belittled like that again! I kept my cool to save for an email, but it took everything I had to walk away without saying anything after my purchases!

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Update by Katerae5
May 24, 2011 2:58 pm EDT

PS... I'm in my 30's, very well dressed and they still treat me like a thieving teen!

Update by Katerae5
May 24, 2011 2:57 pm EDT

you already know23...
I appreciate your comment! I find that several of the employees are not knowledgeable on where their product is even stocked. If it is stocked below in the drawers, it should be refilled. And I'm shocked that the palettes you wanted- the Balm- had broken mirrors and they wouldn't even give you a discount! Ridiculous! As a store, they need to stay on top of those things and complain to who they get their product from. Very disappointing from such a high-end store!

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you already know23
Janesville, US
May 23, 2011 9:40 pm EDT
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The one in Madison, Wi isn't much better in my opinion. I was once 'followed' around the store by one employee I have not seen since. I'm not rich either but I spend almost $50 everytime I'm there. They have security guard in one corner and he constantly watches me. And I thought maybe its because I am in my 20's but sometimes people think I'm a teenager so they assumed I would cause trouble. Either way it's rude and makes the shopping experience uncomfortable. I like to take my time looking around but now I just hurry. Also I wanted to buy the Shady Lady palette from the Balm and they had 4 in stock. I opened each one to make sure none of the shadows were broke. None of the shadows were broke in the 4 palettes in stock but EVERY mirror in the palette was broke. An employee came over and offered help. I explained I really wanted this palette but all the mirrors were broke. She offered to check the back. She returned a few minutes later to say unfortunately they didn't have any in the back. Instead I bought a Kat Von D palette instead. I came back three monthes later thinking ok they must have restocked the Balm palette by now and they shouldn't be broken. This time they had 2 and surprise the mirrors were both broken. They had never restocked! I asked if I bought the palette if I could get a discount since the mirror was broken. They said no. I was surprised they were even allowed to sell broken products. This isn't the only time where I have come in to buy something and it's out of stock and I came at a different date and still out of stock. They really need to get better at restocking. Otherwise most of the employees are very polite and helpful.

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2:25 pm EDT
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Sephora refused to issue refund

This is a two pronged complaint against Sephora citing a behavioral pattern and a one time incident.

Sephora's return policy calls for returns within a 60 day window. Magically, they don't seem to process credits until the 61st day, at which point they issue only store credits not refunds to your credit card...hmmm. I know this because I started paying for returns using Delivery Confirmation which shows the exact date and time when returns are received at Sephora. Literally across the board this has happened a handful of times. I've had to send numerous requests for refunds rather than merchandise credits and provided the delivery confirmation information...FYI, this is a total hassle but has been worth it...so far.

As if that wasn't bad enough, Sephora is now refusing to issue a refund or credit for a product I returned citing I had used too much of the product...nevermind their return policy doesn't state that condition anywhere, and nevermind the product had to be used as directed to determine whether or not it worked, and when it was clear it wasn't going to work for me I returned it. Yes, I had used it. No, I hadn't used all of it, in fact had used enough only for a month. The product wasn't an instant results product, so of course it took time to determine its viability. I have exchanged numerous e-mails with Sephora and am now awaiting the results of a formal comlaint I filed with the BBB. With every other company I have filed complaints against, the BBB has always helped to resolve a situation. The jury is still out with Sephora, but I'm hopeful. I encourage all of you to try the same and, in this way, perhaps we can effect a change where customer service issues and unfulfilled adherence to self named policies will be adjusted. This is quite plainly an unfair business practice and fraud. Just for fun, I may take it even further, but we'll see. Stay tuned!

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Sarah.cook
Milton, US
Jan 24, 2015 2:54 am EST

I totally agree sephora has refused me a return as well with receipt. Saying that the item was from too long ago. Ok I have never had a problem before with that with proof of purchase. What use is the beauty insider bull they sign you up for. You can see all your transactions but this some how is considered non receipt return how are they getting away with making up the rules as they go

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Ihatesephora
Burlington, US
Dec 18, 2010 2:25 am EST

Wow I had the same incident happened to me, not only did they refuse to refunded me, the manager rolled her eyes and laughed at me for returning something that was half empty...yeah it half empty because I used it and it didn't work so I want my money back. I will stick to buying my Nars makeup either from Nordstrom or Nars website.

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7:52 am EDT
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Sephora very disappointed at sephora, very bad experience

I had a very bad experience with my purchase at sephora. I purchased a cheek and lips stain at their place couples days ago. and I just opened the package. found the item was being used, as quite a lot of the liquid was missing. I emailed them and asking for a replacement. but they keep passing me through different dept. to follow up. it was very frustrating. at the end I had to call to the store and the girl told me all of the bottles are like that. thats impossible as I checked online and also the original brand store of the product. it was not missing that much.
I'm very very disappointed that sephora was selling me a return products that has been used by others and quite a lot. that was not so hygiene for lips products.

their staff is not helpful and rude. I will never buy anything there again.

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10:03 am EDT

Sephora I have been trying to get a refund since I returned 2 products on october 2009

I have been trying to get a refund since I returned 2 products October 2009. The purchase was made September 2009. First I was told that they never received the package. Then they found the package. Then they said the products were empty therefore they could not do the return. I disputed this since I knew for a fact that they were not empty. I was told they would mail the package to me so that I could see. I never received the package and then they claimed they did not know what I was talking about. After this no one could ever help me everytime I called back. My order#[protected] for $90.83. I am still pursuing this refund and will continue even though every time I call I am told that no one can see that a return was processed.

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pattiled
Fort Smith, US
Dec 03, 2011 2:08 am EST
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I have never had a problem with Sephora.com until now. I stayed up in the wee hours on Black Friday to get the $10.00 deals. I bought two Adora eau de parfums and another product, then requested my three little samples. They gave me only one Adora parfum, didn't give me my other product nor the little samples. The person who packed it marked it like all items were shipped including the samples, didn't leave their packer number on the slip. Sephora.com did not contact me, I had to contact them when my shipment came. I was told via email that they were out of stock for the Adora parfum and would refund my money on that without offering me something else for same value with that deal, told me basically too bad on the samples and not even an apology about my missing other product! Told me I had to wait approx 10 days to get my refund. (We'll see if they do that). I have been a Sephora customer for years! I even introduced my 60+ year old mother to Sephora.com online; I encourage people to shop with them. Well I'm not happy! I feel the company knew for a fact they were shorting people on their Black Friday deals and taking our money probably hoping others may not notice. It is false advertising, period. I suggest all of you ladies who have troubles with Sephora stores and online, and any other company, to email or write to your State's Attorney General and the Better Business Bureau - trust me it works and it helps other consumers. Thank you for letting me vent! PS: i have found I can get even better deals by shopping on eBay or going to the actual make-up manufacturers' website (i.e., UrbanDecay.com has better deals than Sephora - got the eyelid primer for $10 and no, I don't work for them LOL). Good luck ladies!

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lorrwill
Walnut Creek, US
Jul 24, 2010 2:41 pm EDT
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This is very disturbing. I am also waiting for a refund and have been told yes they have the return, not they don't have it, yes they have it again. Their customer service and inventory systems are the absolute worst. I will never buy from Sephora again.

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9:49 am EDT

Sephora you wont receive what they advertise

OK so b-day gift offers! Well each year they send you a little free gift thing... But every single year it's actually something different then what they advertized that you get! I mean really why bother sending a gift if it's going to be something totally different that you will be getting?! I know it's free and all but the one that they actually sent as the gift seemed really too good to be true and it was!

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2:23 pm EDT

Sephora the girl at the counter was so rude to me that i've decided to never ever shop there again

I recently hit Sephora Novato Ca! Returned a few items that were not to my liking... The girl at the counter was so rude to me that I've decided to never ever shop there again! She sneered at me the entire time I walked around the store and now I'm writing a complaint!

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sonicusedtorock
Mocksville, US
Jun 03, 2010 3:33 pm EDT
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I'm sorry, I am not the child here. It is most obviously you. When you check out your user profile, you can see that you are not here to post a complaint yourself. You are merely here to get some sick humor out of antagonizing others who just have a legit complaint to make. You have 19 responses to complaints, all meaningless, childish, or completely unrelated to the situation/complaint at hand. I am going to treat you like the child you are.

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sonicusedtorock
Mocksville, US
Jun 03, 2010 3:26 pm EDT
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@blackirishteen

I wonde**(remove 4)** if you were on your best behavior yourself. Sorry, just trying to give you all the help I can on your spelling and grammer. Hope this helped.

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GIGIBlayze
Saddle River, US
Jun 03, 2010 1:40 pm EDT

I shop (ped) there very often in Staten Island, NY. Well last time I went, I had about $500 worth of perfume in my basket and proceeded to the makeup. I was almost finished when one of the sales people that had been hounding me for the past hour said to me "Oh did you just get your income tax check?" I found that very offensive. I was dressed down, in sweats and my hair had a mind of it's own on this rainy winter night. I usually shop in NJ but went to this Sephora in Staten Island because of the availability of a certain perfume I wanted right away. NEVER AGAIN.

Looking back, I wished I would've responded with what I was thinking to myself everytime one of the sales people was up my ###: Wow, look at these chicks, they look like they've been up all night from being a "last call" pick up. Why would anyone trust their advice on beauty products? The only person I would let help me was the nice gay boy who noticed that my blouse was Chanel circa 1998.

Well, their loss. Too bad they were too snooty for their own good!

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3:13 pm EDT

Sephora I returned an item over 41 days ago and still haven't received my money

I returned an item over 41 days ago, when i phone them, i get the same response, "wait a few days more"!. Sent over 7 e-mails, they responded once! I used the label that was included with my order, and mailed it at my local post office.They will not help me in this matter.

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lorrwill
Walnut Creek, US
Jul 24, 2010 2:34 pm EDT
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I am sad to see this because it confirms they do this as a policy, not as an occasional error.

I am also waiting for a credit and am getting the run around. First they said they had no record of the return and that it would take 30 days.
It took nearly 2 weeks for them to acknowledge the return but still after another 2 weeks, not credit.
They then said they had no record of the return again.
Then after I demanded an immediate refund, back peddled and said they did get the return and the credit is "in process".
This has taken far, far too long and the changing stories are very disturbing.
I will never order from Sephora again.

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