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Customer Service

1888 793 7474 (Customer Service)
1877 749 5777 (Makeup Club)
1888 262 1825 (Accounting & Credit Card Billing Related)
12802 Capricorn Dr.
Stafford, Texas
United States - 77477
Mon9:30 AM - 6:30 PM
Tue9:30 AM - 6:30 PM
Wed9:30 AM - 6:30 PM
Thu9:30 AM - 6:30 PM
Fri9:30 AM - 6:30 PM

Complaints & Reviews


Ordered Luminess Airbrush kit with understanding 30 day free trial for $19.95, after 30 days 3 "Monthly payments "of $39.99 plus $4.95 shipping. I guess their "Monthly" and my "Monthly" doesn't mean the same!!! They took out 3 payments in 5/25-$42.25+1.00, 5/21-$47.57, $5/27-$43.25 and in July another payment will be taken out! The $43.25 payment was for makeup that I knew nothing about at the time of purchase! The makeup amount is sent every other month and taken out of bank! Sly, shifty, a lot not disclosed at purchase! Buyer beware!!
They want to give you points in exchange for refunds!!

luminess air - auto charging with no option to return product or cancel...

I purchased the product with the trial bases on July 30th, never opened it, because I was out of town when it arrived. A month later, I noticed a $59/charge on cc, called and was told I could NOT return, since it was past the 30 days. When I ordered the product I was never told I had only 30 days to return, but when I called they referred me the online T&C. Then told I had two more charges coming and additional subscription fees which I was completely unaware off. I was told I could cancel the auto subscription but was STUCK with auto pay and could NOT return the product. NEVER will I ever recommend this product or Co. Complete misrepresentation with no recourse for resolution. Most companies offer up-to 90 return policy, particularly for products which are still unopened. DO NOT TRUST... Complete and total FRAUD. Consumer Beware or Warning of fraudulent practices by BBB at minimum...

Unauthorized charge on my credit card.

i stupidily ordered your product back in May or June. I didn't like it, talked to your rep. Seemed like to much trouble to send back. I decided to give to friend and told your rep not to ever send another product.
My credit card has been charged $93.93 for no reason on Aug 22. I have not ordered or recieved any products from you. Please credit my card with refund.
Betty Preston 252 Shady Banks Ln, Kenova WV 25530
[protected] Please call or email

return policies

I purchased an airbrush set with a free trial of 30 days. I returned the item but they are disputing it. I realized that there are hundreds of complaints on the BBB for the same thing. I call again in March of 2019, after I got a letter threatening to send my account in collections. This was a year after the initial process and thought I got the problem resolved. Today I was told that account was never closed and since they don't have a tracking number I still owe on my account. I am already in collections. I was told that because the customer service agent no longer works there, they are not honoring it. The reason I'm in collections is because I changed my phone number and no one was able to contact me. I am being told that I should have known that the agent didn't take care it and it wasn't closed. My account is still in collections and the customer service agent lied to me and said they listened to a recording of the phone call. The supervisor admitted the agent lied but they are still refusing to close my account. Another supervisor also admitted that the agent I spoke to in May made a mistake. They are still "working" on it. This is such a scam.

luminess air foundation

This company does not have their act together!!! Buyer beware!!! I placed initial order 6/06/2019 and...

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foundation shade 120, & 130

Received starter kit however after application of foundation noticed that the shade is not deep enough for my...

air makeup machine

Went to buy online and no mention of 3 monthly payment s after the advertised cost. They said it was in fine...

30 day money back guarantee

Ha! What a scam. First of all, the customers service person was very difficult to understand because English was not his first language. Second, had I been told that I could not get my money back I certainly would not have purchased this stuff. The makeup did not work for me at all (I think the quality was quite poor) and the machine is very cheaply made. I am willing to return it but their return process is so cumbersome for an unhappy customer. Other retailers will provide shipping but not this SCAM of a company. They expect me to pay for return shipping (and not the slow kind either because they only give you so many days to return it) and there are several "rules" for how your returns must be handled.

auto order

I cancelled this service two months ago. Last month, and this month, there have been charges on my debit...

luminess air

I was just watching their commercial where they stated hassle free returns I've read hundreds of comments where that is farthest from the truth also if their not charging for shipping and handling then why are the refunds minus shipping and handling when I signed up I had to pay some fee which made it more then 19.95 but it doesn't say what it's for also you basically only have 2 weeks to try if you dont like it you need to send it back before the 30 days are up or they will charge you and I don't think we should pay to mail it back to them if we dont like it also I didn't know they enroll to receive makeup every month for 39.95 and the free gifts I didn't realize the eyeshadow is under the lip gloss isn't this blatant false advertising and why are they allowed to state what isn't true. Their make up made my face feel like I had a pound of it on plus it stains. They need to be shut down why isn't the Texas attorney general involved the product is a total ripoff and I'm sick of the commercials

luminess air makeup sprayer and makeup shipments

I attempted to return the machine to no avail. I was told that I could not. I continued to receive makeup shipments even after I had attempted to return the machine. I have at least 6-12 unopened packages of this makeup. I canceled my credit card and had them issue a new card but you were able still to continue charging my card. I have lost TONS of money on this makeup and I do not want any of it. I have made that perfectly clear. I want the charges to stop. I want the shipments to stop and I would like to return ALL of my unopened makeup packages for a full refund...I have attempted to cancel this. I do not want it. I haven't wanted any more product since the first time I used this awful machine.

My name is Monica Pendergast
My email is [protected]@yahoo.com but I am not even sure that is recognized because I am unable to login. It may be linked to my Facebook account.
My phone number is [protected].
My address is 1356 Crespi Drive, Pacifica, CA 94044

luminess air brush system

Alright, so I bought this device for my mother over two years ago on 11/20/17, however, she never ended up using it. I don't intend or care about a refund for the machine, however, my problem has been trying to cancel my subscription service for a machine that's not even being used. The website doe not give an option to cancel, and customer service is extremely difficult. I've spent the last year trying to settle this and I just can take it anymore.

their fraud charges

This company does not know how to take no for an answer. I had cancelled via email two times then called and...

I ordered the entire system.

I have never opened the box and they refuse to take it back. The only refund I'll get is for the make-up they...

tv offer

I purchased my Airbrush Kit via TV offer about 2 months ago. Still paying for it and it doesn't work. No makeup comes out of stylists. I have followed directions exactly with regard to cleaning and caring for it. I would like it repaired. Also, the motor has stopped working twice. Donna Kirkpatrick, 326 Dixon, Lead, SD. Thank You. I was just advised that this complaint needs to be longer. I rinse the stylist everyday with several drops of water, use a q tip to dry out the cup after I pull back the trigger and it bubbles up. I them clean the tip of the stylist and put the cap on. When using the primer, nothing comes out of the nozzle. If I move it up and down really fast, moving the trigger all the way back, it comes out in beads and my face looks spotty. The erase is too thick to come out of the nozzle . The makeup spots all over my face and looks terrible. On several occasions, the motor quits working altogether. I shut it off and let it rest. I then turn it back on and it usually will run for a minute although nothing comes out of the stylist. I shut it off again and third time I can usually keep it going. This thing is new. I am still paying for it and I would like it repaired. Hopefully, I have given you enough information for a response.

re: unable to refund

Luminess air is an air brush makeup. I purchased a basic starter kit. I used it once and my face turned beet red and broke out in hives. I called, emailed and tried to return the product but they do not accept returns for any reason. I gave the stuff to a friend. Then I received the same products 2 days later and again 5 days later. I finally contacted my credit card company and they stopped all recurring charges for this scam company. That is the only way to stop them. The products are in small plastic bottles that broke in transport. Liquid makeup was everywhere. What a mess!. I finally gave the products to a friend who is going to try and sell them.in any case avoid this company like the plaque. Buyer beware!!!

the return policy for luminess airbrush makeup kit on line

When I ordered my from the company I recieved it late and when I went to return the product because it did, t work as advertised then I was told there was a restocking fee and I would not get a full refund. But no where in thier advertising do they say anything about restocking fee or that you will not get a full refund. Thank you della in fl. My ra# is [protected]-011819

  • Da
    Danielle209 Aug 26, 2019

    They charged my credit card 44.75 five times and 38.95 two times.
    I followed return instructions, so far I've only been refunded 119.00.
    They charged my card over 300.00 and I'm still trying to get my money back.
    Plus it was 11.00 I had to pay to ship it back.
    This company is a POS alright.

    0 Votes

[Resolved] money for product not received, is not returned

I used a prepaid card to buy a present for a friend. They refuse to send product, and refused to...

unauthorized credit card charges, rip off and scam

Luminous air. Cannot get ahold of them hold time is over an hour. they say they will call you back and never do. They claim they will not charge any more but yet still send make up and I send it back but yet they keep charging my card. This product and advertising is a scam. Do not let others get taken by this company. I had to call my bank and explain the situation and close my account and open a different one just so they stop taking $$ I did NOT authorize them to take. When I called customer support and the one time I got through they did say they would not charge me anymore and I expressed several times DO NOT send me any more make up. A week later they withdrew from my account and charged my card another 39.95. This company is a scam and rip off and the customer service people do NOT help at all. They make promises they cannot keep and its lies. PLEASE DO NOT Order from this company, unless you want to be charged over and over for product you do not want or even order.


I am being billed monthly for a service I just noticed on my credit card. Please advise what this is for...

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