Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
Luminess Air Logo

Luminess Air Customer Care Service

Luminess Direct LLC

12802 Capricorn Dr.
Stafford
Texas
United States - 77477

Customer Support Phone Numbers

Fax:
+1 713 532 2499 1 0
Additional Email IDs
alana@luminessair.com
help@luminessair.com
sales@luminessair.com
tech@luminessair.com
support@luminessair.com
eliana@luminessair.com
returns@luminessair.com
shipping@luminessair.com
club@luminessair.com
More...
 

Luminess Air Complaints & Reviews

Luminess Air / mothers day ultimate gift - medium

Ma
Marilyn Hall on May 22, 2017
Received the Mothers Day Ultimate Gift on Saturday 5/20 which was ordered on 5/11. So excited to try it; plugged it in and nothing happened. Had to wait until Monday 5/21 to call and tell them. I asked for 2 day air shipping, but oh no they can't do that; I have to wait for 5-10 days, then...

Luminess Air / beauty product

Gu
Guserplaces on May 16, 2017
They are simply scammers. I bought $25 worth of kit which could be returned in 30 days and I called and said I don't like this product and want to return the lady in customer care told me she will send me more products for free. And also extending 30 days more warranty. After few days in...

Luminess Air / no instructions

Li
linda1218 on Mar 24, 2017
there were no operating or cleaning instruction in the box kit. please send me the instructions immediately so I can use it properly. please send the instructions. My mailing address is Linda Peterson 2335 Lincoln Hwy. Ada, Ohio 45810 The order was submitted on April 23, 2016. The client number is # 1 1 7 2 7 7 9 1 . I enjoy the product very much.

Luminess Air / Luminess

Jo
Jordan888 on Mar 4, 2017
To whom it may concern, I feel like a fool for purchasing this piece of junk. This product is a scam! The main reason I purchased of to cover dark spots, supposedly to look flawless! Come to find out, you misrepresented this product. After your ridiculous 7 day challenge, I found out that I...

Luminess Air / Luminesse airbrushing system trial

Be
Beeline on Jan 28, 2017
The infomercial implied the original cost was $59.95 and was marked down to around $25. I almost never order from tv commercials because I assume if they're legit they'd be in stores. This one intrigued me though and so I ordered it when it arrived I was informed I'd be charged an addition...

Luminess Air / Makeup product top broke.

Lo
Lois2 on Jan 23, 2017
I have already purchased many items from this company. The top broke off of my X-Out and spilled completely out. Company said they needed a picture (I was traveling) and since I bought it the month before they couldn't issue a refund because I couldn't call immediately. Luckily, I kept all...

Luminess Air / 33% off sale

El
Ellie on Jan 6, 2017
Luminess is offering their product as being on sale for 33% off. IT IS NOT! In fact, only the first payment is 33% off; the rest is the regular price. This is false advertising and this is misleading customers. This needs to stop. I almost picked up the phone and ordered it until I went...

Luminess Air TV Informercial / Luminess air brush

Fe
Fed up 23 on Dec 28, 2016
When a company asks you to give all your information, credit card, name, address, etc. before they give you the price of the item...RED FLAG. Once I read all these negative reviews, I can understand why this company gets so many complaints. I WAS interested in trying the product, but in no...

Luminess Air / Monthly package and charges.

Ti
Tina Cartner on Dec 26, 2016
we have called and called, they say they are connecting us to another person and we get disconnect. I do NOT want this. my grand daughter ordered and has no idea what this is about.. the air brush broke after a few usages. there are charges on my account I want removed, we have received...

Luminess Air / The hidden monthly cost

Ly
lynne stoeckicht on Dec 3, 2016
I just wanted to try the $19.95 trial. then I saw the hidden cost of a 5 monthly additional fee of $79.95. When I tried to cancel the order you already placed the order. I have already called my bank and they have put an alert on this charge. I wish to CANCEL this order before you mail it...

Luminess Air / Unauthorized credit card charges

La
lawrence veach on Nov 6, 2016
I was recently charged for a product I did not authorize on 10/19/2016 I had not authorized this charge and contacted your company, my wife spoke to a rep who told her it would be taken off and they would rush deliver her a free bonzer which she never received I have contacted my bank and...

Luminess Air / Legend airbrush system

Go
GoodFaith on Oct 29, 2016
I purchased this product in good faith of the 30 day satisfaction guarantee trial offer. They charged my credit card account on 9/1/2016, the day that I ordered it, 3 charges totaling $40.91, which was the first of 4 payments totaling close to $300.00. I received the product on 9/17/2016...

Luminess Air / Unethical behavior

Lu
luminess on Oct 26, 2016
Unauthorized credit card charges never signed up for a club, and I just wanted to try it. They made it sound so easy on TV. On 10/21 received a huge charge of 81.94. I have never paid that much for Make-up ever. I have sent several E-mails, requested a refund and to be taken off any club...

Luminess Air / Everything

Us
Usingmymoney on Jun 13, 2016
The make up is horrible. My face started to break out and I called them immediately. I sent the product back. The airbrush and makeup. They say they did not get it and keep charging me. This is why I am NOT going to order anything on line any longer. Unless I have a history with any...

Luminess Air / Makeup airbrush system

Ka
Kaybo929 on May 11, 2016
Letter to Luminess Air: Let me get this straight — I never received a “declined” payment notice from my credit card company or my bank - just you. I have made payments (you withdrew from my accounts, each in differing amounts at odd dates) of $101.84, $82.94, $102.94, $82.94 and now you ask...

Luminess Air / Product

Pj
PJwang on Apr 19, 2016
Completely ### company. I am writing this complaint cuz they fuking ridiculous Just tryna buy my mom something she saw from TV and this company hooked me up with some monthly payment installment ### My first payment is on 2/25 trying to get this : Legend Airbrush System Black & White...

Luminess Air / The unit:

Re
Reviewer99834 on Feb 27, 2016
I purchased three lumpiness air units last year around April. I got one for me and the other two for my daughters to have. Anyways, after about two months use my clogged up so bad, I could not use it anymore. So, one of my daughters told me that she had not even opened her and this was in...

Luminess Air / Make-up

Re
Reviewer73027 on Feb 23, 2016
I purchased this product from an TV ad, it stated that I had 30 days to cancel my order. I called to cancel the order before the 30 days and they stated that I had to send back the unit. I called three times to cancel my order not knowing that they was still charging my for the unit, to my...

Luminess Air / Credit Card billing.

Va
Valerie Farias on Feb 18, 2016
I have received $409.01 in charges on my credit card bill since I first ordered your product. I have not received any more foundation or products. I am wondering when the charges are going to end. Charges started in November I believe. I usually just pay my CC bill. But two days ago I...

Luminess Air / Air brush facial system

Pa
Pat Jones on Jan 27, 2016
My acct # 2065563; this product was ordered off tv commercial..No mention of restricted installment plan...I ordered this for my daughter for christmas, she didn't want it so i attempted to return it...On the packing slip not dated, states you can't return without a return...

0
Contact Us

Videos

A Facebook Identity Theft
A Facebook Identity Theft
more videos More Videos
bdomains.com
     

Reply to

Send