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Luminess Air Customer Service

39
Complaints119
Pending48
Resolved46

Luminess Direct LLC

12802 Capricorn Dr.
Stafford
Texas
United States - 77477

Customer Support Phone Numbers

1888 793 7474(Customer Service) 2 13
1800 545 3706(Sales) 1 4
1877 749 5777(Makeup Club) 2 4
1888 262 1825(Accounting & Credit Card Billing Related) 4 11
Mon9:30 AM - 6:30 PM
Tue9:30 AM - 6:30 PM
Wed9:30 AM - 6:30 PM
Thu9:30 AM - 6:30 PM
Fri9:30 AM - 6:30 PM
SatClosed
SunClosed
Plus

Luminess Air Complaints & Reviews

Luminess Air / luminess air

Te
May 08, 2019

I was just watching their commercial where they stated hassle free returns I've read hundreds of comments where that is farthest from the truth also if their not charging for shipping and handling then why are the refunds minus shipping and handling when I signed up I had to pay some fee...

Luminess Air / luminess air makeup sprayer and makeup shipments

Me
May 07, 2019

I attempted to return the machine to no avail. I was told that I could not. I continued to receive makeup shipments even after I had attempted to return the machine. I have at least 6-12 unopened packages of this makeup. I canceled my credit card and had them issue a new card but you were...

Luminess Air / luminess air brush system

Lu
May 04, 2019

Alright, so I bought this device for my mother over two years ago on 11/20/17, however, she never ended up using it. I don't intend or care about a refund for the machine, however, my problem has been trying to cancel my subscription service for a machine that's not even being used. The...

Luminess Air / I ordered the entire system.

Do
Apr 10, 2019

I have never opened the box and they refuse to take it back. The only refund I'll get is for the make-up they claim they sent previously and the make-up they are sending this Friday as long as I return it. I returned the 1st package, so basically I'm screwed! I'm not interested in keeping a...

Luminess Air / tv offer

Bu
Apr 01, 2019

I purchased my Airbrush Kit via TV offer about 2 months ago. Still paying for it and it doesn't work. No makeup comes out of stylists. I have followed directions exactly with regard to cleaning and caring for it. I would like it repaired. Also, the motor has stopped working twice. Donna...

Luminess Air / re: unable to refund

Hi
Mar 24, 2019

Luminess air is an air brush makeup. I purchased a basic starter kit. I used it once and my face turned beet red and broke out in hives. I called, emailed and tried to return the product but they do not accept returns for any reason. I gave the stuff to a friend. Then I received the same...

LuminessAir.com / the return policy for luminess airbrush makeup kit on line

Me
Feb 23, 2019

When I ordered my from the company I recieved it late and when I went to return the product because it did, t work as advertised then I was told there was a restocking fee and I would not get a full refund. But no where in thier advertising do they say anything about restocking fee or that...

Luminess Air / money for product not received, is not returned

My
Jan 26, 2019

I used a prepaid card to buy a present for a friend. They refuse to send product, and refused to refund...flat out lying about having the funds!! They blamed the card company...but simply kept it. They said I charged a system and reversed payment... nothing was received, but kept adding to...

Luminess Air / unauthorized credit card charges, rip off and scam

Ep
Jan 15, 2019

Luminous air. Cannot get ahold of them hold time is over an hour. they say they will call you back and never do. They claim they will not charge any more but yet still send make up and I send it back but yet they keep charging my card. This product and advertising is a scam. Do not let...

Luminess Air / cosmetic?

Pa
Nov 20, 2018

I am being billed monthly for a service I just noticed on my credit card. Please advise what this is for. After googling you, I did not order this makeup or whatever you are selling. I need these costs credited to my card immediately. Last posting I see 11/10/18 LUMINESS AIR*PMT 2 OF 3...

Luminess Air / customer service and product

Ri
Nov 16, 2018

I paid for this junk.never received the system just some makeup. Customer service would not help They said send it back. Send what back? Never received tsystem. 3 months later a used system received used and not working. These morons said sends it back. I said u pay return shipping for...

Luminess Air / return process

Ke
Oct 09, 2018

Customer Number: 2832747 This was one of the WORST calls trying to get a Return Authorization Number. The first lady I was talking to Laura, ended up connecting me to a recording asking me questions and then offering solutions which I didn't want. I repeated 25 that I just want to return the...

Luminess Air / luminess air

Me
Oct 01, 2018

I purchased the Luminess Air kit. I did not like how the make up lacked coverage and also looked like a clown at the same time. When I called to ask to return it the order number that I gave them from my confirmation email was not the "right order number." They did not have my name...

Luminess Air / illegally obtained personal checking account number

Do
Jun 17, 2018

Original order was billed on personal Credit Card, and cancelled on recurring shipment. Credit Card was cancelled, and later discovered a charge on my personal checking account number which was NEVER Provided to Luminess!!! This is ILLEGAL and FRAUDULENT activity punishable with...

Luminess Air / luminess air charges after offering refund

Ch
Jun 01, 2018

I called about a month ago and returned my airbrush system and requested to get off their membership system and they still charged me without refunding anything. I was originally told they'd refund me the money I was charged after the trial offer and that I could keep the make up (not that...

Luminess Air / luminess airbrush system trial

Jo
May 27, 2018

I received the system and wanted to return it and was told that I should try it before I returned it, which I did not want to do. So the representative extended my trial period instead of allowing me to return the product when I called. So, then as required, I contacted Luminess in order...

Luminess Air / continuous charges made to my credit card even after I cancelled trial!!

Va
May 15, 2018

I ordered a trial membership that I quickly cancelled well within the 30 day time frame. So a few weeks later i am missing monies from my account and sure enough Luminess Air took 2 different large charges out ! I called spoke to a woman who assured me this was a mistake and i would be...

Luminess Air / overcharged for a canceled club

Do
May 13, 2018

Called and spoke to a Jay on 4-26-18 at 2:25pm. for account# 2645687. Canceled the club offer and was told the $53.94 would still come out of checking account on May 6th. & June 6th. for the remaining balance of my original order. He also told me to write Return to sender on the package I...

Luminess Air / order

Sa
May 07, 2018

I ordered luminous products in February and never received the products. I then filed a complaint. The order was supposedly re-shipped. I was then told Fedex could not find my address, which is ridiculous since I get orders from FedEx all the time. . Since I used a gift card and threw it...

Luminess Air / introductory kit

Th
May 04, 2018

Customer ID - 2586625 Invoice # - 13424973 Packing List Order # 12407722 RA# 12407722-022018 I purchased Luminess for the Introductory price of $19.99. I sent the product back because it did not work well with my complexion. I called and was given a RA # and was told I it had to arrive in...

Luminess Air / it all sucks!

Ug
Apr 02, 2018

I ordered the kit and somehow was charged $50 for a $19.99 30 day trial. When it arrived it had leaflets in the box stating that the free gifts were on back order and they would ship them as soon as they could. Well, its been almost 2 weeks and still no free anything ! I called to cancel...

Luminess Air / luminess air product charges

Pe
Feb 20, 2018

This company is scamming people, they do not mention that the charges for the product and the shipping are going to be charged every month and then they put it on my card without authorization. Their argument is that they have in the terms agreement, if the product cost is divided into 3-4...

Luminess Air / unethical behavior

Ch
Feb 16, 2018

In December 2016 I ordered an air brush system for 19.99 with no mention of 39.99 being added to my credit card every month for the next four months. Since this was a gift, I gave up the option of returning it, and found extra charges on the invoice. This company needs to be put out of...

Luminess Air / makeup is like caking on hard foundation

Ki
Feb 06, 2018

2564845 I received the "TV Offer" weeks after I placed order. Tried it a few times everytime, my makeup look hard and had cracks. I was promised "FREE GIFTS" per Customer Service there are no free gifts. False Advertisement. Offer states no where on site 25% restocking fee. nor at customers cost...

Luminess Air / this is not a complaint, I need some help

Do
Feb 05, 2018

I purchased a lameness air unit in June 2017. I love it. The problem I have is the spray throttle will not spray right. I have to pull the switch back And forth for it to spray. This has just started in the last 4 times I have used it. I clean the unit as per instructions and I make sure I...

Luminess Air / the whole I ordered and didn't deliver in any kind of way.

Sh
Dec 19, 2017

The makeup that I had purchased didn't go on as it said on television. Part of the motor stopped working. I want to try the new system. I don't want to have to go on TV or go to the newspaper or put it on Facebook or anything else that this did not work properly. Okay I tried to make thi...

Luminess Air / order confirmation #12054461

Pe
Nov 13, 2017

I ordered a luminess test kit for my wife. and noticed afterwards that my account was billed for at least 2 more times. they even probobly shipped their substandard product to my florida address where I only spend time once or twice a year. I e-mailed them in august and requested them to...

Luminess Air / luminess air $19.99 30th anniversary promotion

Sa
Nov 03, 2017

I requested to cancel after noticing that they charge people over $500 for an airbrush you can get off Amazon for less than $40. This company was emailed and several calls to cancel the order took place all ignored. I received an email statin gthe understand my concern however no...

Luminess Air / all of them

Ta
Aug 08, 2017

I have asked that Account be cancelled but they never have and keep sending me products I don't want and charging my credit card! All I want is for my account to be cancelled immediately! My name is :Tammy Harlow My email address is: [email protected] I looked for an account number...

Luminess Air / airbrush kit

Ms
Jul 17, 2017

I did not authorize additional charges or shipment, I did not ask to be in their membership, I have contacted my bank and will contact my lawyer, you cannot charge anyone without authorization for additional shipments very un happy, please refund money you have taken from my account, did...

Luminess Air / unethical sale of products

Li
Jul 13, 2017

SCAM SCAM SCAM Purchased on June 20, 2017 Cust # 2434147 I saw ad on TV saying $19.99 + s & H for trial offer of this make up. When package arrived it said I was in their club and would now pay 4 more payments of $49.99 ($200.00) I did not want any more of their makeup so called to cancel...

Luminess Air / mothers day ultimate gift - medium

Ma
May 22, 2017

Received the Mothers Day Ultimate Gift on Saturday 5/20 which was ordered on 5/11. So excited to try it; plugged it in and nothing happened. Had to wait until Monday 5/21 to call and tell them. I asked for 2 day air shipping, but oh no they can't do that; I have to wait for 5-10 days, then...

Luminess Air / beauty product

Gu
May 16, 2017

They are simply scammers. I bought $25 worth of kit which could be returned in 30 days and I called and said I don't like this product and want to return the lady in customer care told me she will send me more products for free. And also extending 30 days more warranty. After few days in...

Luminess Air / no instructions

Li
Mar 24, 2017

there were no operating or cleaning instruction in the box kit. please send me the instructions immediately so I can use it properly. please send the instructions. My mailing address is Linda Peterson 2335 Lincoln Hwy. Ada, Ohio 45810 The order was submitted on April 23, 2016. The client number is # 1 1 7 2 7 7 9 1 . I enjoy the product very much.

Luminess Air / luminess

Jo
Mar 04, 2017

To whom it may concern, I feel like a fool for purchasing this piece of junk. This product is a scam! The main reason I purchased of to cover dark spots, supposedly to look flawless! Come to find out, you misrepresented this product. After your ridiculous 7 day challenge, I found out that I...

Luminess Air / luminesse airbrushing system trial

Be
Jan 28, 2017

The infomercial implied the original cost was $59.95 and was marked down to around $25. I almost never order from tv commercials because I assume if they're legit they'd be in stores. This one intrigued me though and so I ordered it when it arrived I was informed I'd be charged an addition...

Luminess Air / makeup product top broke.

Lo
Jan 23, 2017

I have already purchased many items from this company. The top broke off of my X-Out and spilled completely out. Company said they needed a picture (I was traveling) and since I bought it the month before they couldn't issue a refund because I couldn't call immediately. Luckily, I kept all...

Luminess Air / 33% off sale

El
Jan 06, 2017

Luminess is offering their product as being on sale for 33% off. IT IS NOT! In fact, only the first payment is 33% off; the rest is the regular price. This is false advertising and this is misleading customers. This needs to stop. I almost picked up the phone and ordered it until I went...

Luminess Air TV Informercial / luminess air brush

Fe
Dec 28, 2016

When a company asks you to give all your information, credit card, name, address, etc. before they give you the price of the item...RED FLAG. Once I read all these negative reviews, I can understand why this company gets so many complaints. I WAS interested in trying the product, but in no...

Luminess Air / monthly package and charges.

Ti
Dec 26, 2016

we have called and called, they say they are connecting us to another person and we get disconnect. I do NOT want this. my grand daughter ordered and has no idea what this is about.. the air brush broke after a few usages. there are charges on my account I want removed, we have received...