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Luminess Air Customer Care Service

Luminess Direct LLC

12802 Capricorn Dr.
United States - 77477

Customer Support Phone Numbers

+1 713 532 2499 1 0
Additional Email IDs

Luminess Air Complaints & Reviews

Luminess Air / Luminesse airbrushing system trial

Beeline on Jan 28, 2017
The infomercial implied the original cost was $59.95 and was marked down to around $25. I almost never order from tv commercials because I assume if they're legit they'd be in stores. This one intrigued me though and so I ordered it when it arrived I was informed I'd be charged an addition...

Luminess Air / Makeup product top broke.

Lois2 on Jan 23, 2017
I have already purchased many items from this company. The top broke off of my X-Out and spilled completely out. Company said they needed a picture (I was traveling) and since I bought it the month before they couldn't issue a refund because I couldn't call immediately. Luckily, I kept all...

Luminess Air / 33% off sale

Ellie on Jan 6, 2017
Luminess is offering their product as being on sale for 33% off. IT IS NOT! In fact, only the first payment is 33% off; the rest is the regular price. This is false advertising and this is misleading customers. This needs to stop. I almost picked up the phone and ordered it until I went...

Luminess Air TV Informercial / Luminess air brush

Fed up 23 on Dec 28, 2016
When a company asks you to give all your information, credit card, name, address, etc. before they give you the price of the item...RED FLAG. Once I read all these negative reviews, I can understand why this company gets so many complaints. I WAS interested in trying the product, but in no...

Luminess Air / Monthly package and charges.

Tina Cartner on Dec 26, 2016
we have called and called, they say they are connecting us to another person and we get disconnect. I do NOT want this. my grand daughter ordered and has no idea what this is about.. the air brush broke after a few usages. there are charges on my account I want removed, we have received...

Luminess Air / The hidden monthly cost

lynne stoeckicht on Dec 3, 2016
I just wanted to try the $19.95 trial. then I saw the hidden cost of a 5 monthly additional fee of $79.95. When I tried to cancel the order you already placed the order. I have already called my bank and they have put an alert on this charge. I wish to CANCEL this order before you mail it...

Luminess Air / Unauthorized credit card charges

lawrence veach on Nov 6, 2016
I was recently charged for a product I did not authorize on 10/19/2016 I had not authorized this charge and contacted your company, my wife spoke to a rep who told her it would be taken off and they would rush deliver her a free bonzer which she never received I have contacted my bank and...

Luminess Air / Legend airbrush system

GoodFaith on Oct 29, 2016
I purchased this product in good faith of the 30 day satisfaction guarantee trial offer. They charged my credit card account on 9/1/2016, the day that I ordered it, 3 charges totaling $40.91, which was the first of 4 payments totaling close to $300.00. I received the product on 9/17/2016...

Luminess Air / Unethical behavior

luminess on Oct 26, 2016
Unauthorized credit card charges never signed up for a club, and I just wanted to try it. They made it sound so easy on TV. On 10/21 received a huge charge of 81.94. I have never paid that much for Make-up ever. I have sent several E-mails, requested a refund and to be taken off any club...

Luminess Air / Everything

Usingmymoney on Jun 13, 2016
The make up is horrible. My face started to break out and I called them immediately. I sent the product back. The airbrush and makeup. They say they did not get it and keep charging me. This is why I am NOT going to order anything on line any longer. Unless I have a history with any...

Luminess Air / Makeup airbrush system

Kaybo929 on May 11, 2016
Letter to Luminess Air: Let me get this straight — I never received a “declined” payment notice from my credit card company or my bank - just you. I have made payments (you withdrew from my accounts, each in differing amounts at odd dates) of $101.84, $82.94, $102.94, $82.94 and now you ask...

Luminess Air / Product

PJwang on Apr 19, 2016
Completely ### company. I am writing this complaint cuz they fuking ridiculous Just tryna buy my mom something she saw from TV and this company hooked me up with some monthly payment installment ### My first payment is on 2/25 trying to get this : Legend Airbrush System Black & White...

Luminess Air / The unit:

Reviewer99834 on Feb 27, 2016
I purchased three lumpiness air units last year around April. I got one for me and the other two for my daughters to have. Anyways, after about two months use my clogged up so bad, I could not use it anymore. So, one of my daughters told me that she had not even opened her and this was in...

Luminess Air / Make-up

Reviewer73027 on Feb 23, 2016
I purchased this product from an TV ad, it stated that I had 30 days to cancel my order. I called to cancel the order before the 30 days and they stated that I had to send back the unit. I called three times to cancel my order not knowing that they was still charging my for the unit, to my...

Luminess Air / Credit Card billing.

Valerie Farias on Feb 18, 2016
I have received $409.01 in charges on my credit card bill since I first ordered your product. I have not received any more foundation or products. I am wondering when the charges are going to end. Charges started in November I believe. I usually just pay my CC bill. But two days ago I...

Luminess Air / Air brush facial system

Pat Jones on Jan 27, 2016
My acct # 2065563; this product was ordered off tv commercial..No mention of restricted installment plan...I ordered this for my daughter for christmas, she didn't want it so i attempted to return it...On the packing slip not dated, states you can't return without a return...

Luminess Air / Airbrush makeup system

Reviewer36406 on Jan 18, 2016
I ordered Luminess Air after watching their infomercial on TV, I did it online. Once reciept came, I saw that for 5 months extra charges would be taken from credit card account. In my opinion this is fraud, even if they had a disclaimer in written form at the infomercial. They should have...

Luminess Air / Luminess Airbrush system

ElizabethWalczak on Jan 15, 2016
I have purchased a Luminess Airbrush Kit with the option of making a return. I hate this product and I am unable to get in touch with the company to make a return, There is no way to contact anyone in customer service. There is only option of leaving call back number. I have called several...

Luminess Air / All products

Reviewer43989 on Dec 21, 2015
I ordered the kit from Luminess Air, it took weeks and weeks to arrive. In fact it took so long I finally decided that I must have not finished with my order completely and gave up on ever seeing the product. You cannot get in contact with anyone by phone or by websites offered to get out...

Luminess Air / Air spray

Janet Q on Nov 9, 2015
I have tried to call and get a return code. I left a message for a call back and got no return call. Then I stayed on the line and the woman wouldn't let me do a return for my 87 year old aunt that ordered this item! I had all the information customer number and info -She REFUSED !!...

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